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Samsung Galaxy Note 4 Cannot Get Data To Work Issue & Other Related Problems

One of the advantage of a smartphone is its ability to stay connected while on the go. The #Samsung #Galaxy #Note4 for example is able to go online by using a Wi-Fi connection or through a mobile data connection. If you are indoors then a Wi-Fi connection is recommended while if you are travelling or outdoors then you will want to use your mobile data connection. There are however instances when the phone will have a problem getting online. This is what we will be addressing today as we tackle the Galaxy Note 4 cannot get data to work issue & other related problems.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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Note 4 Cannot Get Data To Work

Problem: I just bought a Verizon note 4 and got a new SIM card from AT&T who is my provider. MMS, wifi, mail etc all are working great. I can get H and 3G but can not get data to work. All Apn settings are correct. Tech at at&t couldn’t figure it out after a few attempts. Said he thinks there is something that is keeping it from loading. I have either disabled, force stopped or deactivated all Verizon apps. Or, so I think so. Is there someplace else to check outside off app manager or other apn tweaks to try? I also tried new apns with different settings but still no data access. Help!

Solution: If the APN of your phone is correct then we can set this aside for now and concentrate on other factors that could be causing this issue.

What you will need to do first is to make sure that your account has an active mobile data subscription. Once you have checked on this you should then try using a different SIM in your phone to check if the problem is SIM related.

If the above steps fail to fix the issue then it’s time to check the phone software. The first thing you will need to do is to verify if a third party app installed in your phone is causing the problem. To do this just start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode. If you are able to connect to the Internet in this mode then the problem is most likely caused by an ap you downloaded. Find out what app this is and uninstall it.

If you are still unable to go online while in Safe Mode then you should consider backing up your phone data then do a factory reset. Once the reset is complete make sure the phone has the correct APN settings then try to go online.

Note 4 Will Not Connect To Wi-Fi

Problem: My note 4 will not connect to the WIFI. I have tried rebooting it, checked setting and Network connection and everything is in place. It was working fine in the morning and all of a sudden it stopped. what do i need to do to get it up and running?

Solution: You should first verify if the problem is caused by the router. Try connecting your phone to a different Wi-Fi network and see if it connects.

If your phone connects to a different Wi-Fi network then follow the steps listed below.

  • Forget your home Wi-Fi connection in your phone then restart your phone and your router. When both devices are powered up scan for the Wi-Fi network again and connect to it.
  • Try connecting a different Wi-Fi device to your Wi-Fi network. If another device fails to connect then chances are you have a problem with the router.

If your phone does not connect to a different Wi-Fi network then follow the steps listed below.

  • Start your phone in Safe Mode then check if you can connect to your Wi-Fi network. If you can then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Backup your phone data then do a factory reset. Once the reset is complete check if you can now connect to your Wi-Fi network.

Note 4 Wi-Fi Does Not Turn On

Problem: I have a note 4 on at&t network I’m having problems with my wifi it will not turn on at all when you try to turn it on it just goes grey for a second and goes straight back to off. I’m needing a software update I’ve already however updated to marshmallow so I’m guessing it’s a marshmallow update. My phone has also been laggy and loosing signal alot don’t know if these three have anything to do with each other but would really appreciate it if you could help Thank u

Solution: For this particular issue you will need to backup your phone data then do a factory reset. Once the reset is complete check if you can turn on your Wi-Fi. If it still does not turn on then this is already a hardware related problem. I would suggest that you bring your phone to a service center and have it checked as the Wi-Fi module of your device could be malfunctioning already.

Note 4 Cannot Download Pictures

Problem: I have a Samsung note 4 that I bought from Verizon.  My contract with them has canceled and I have switched to consumer cellular on the AT&T network.  They helped me set up my phone but I still cannot download pictures, or access the internet without a local wifi to connect with.  Any help would be appreciated.  I am not sure of the Android version  about phone says Android version 6.0.1   baseband version N910VVRU2CPG2

Solution: Try to check the APN setting of your phone as it might not be properly set. For Consumer Cellular the settings are as follows.

  • NAME: Consumer Cellular
  • APN: ccdata
  • Proxy: <Not set>
  • Port: <Not set>
  • Username: <Not set>
  • Password: <Not set>
  • Server: <Not set>
  • MMSC: http://mmsc.mobile.att.net
  • MMSC proxy: proxy.mobile.att.net
  • MMS port: 80
  • MCC: 310
  • MNC: 410
  • Authentication tuype: PAP or CHAP
  • APN type: default,mms,agps,supl
  • APN protocol: IPv4
  • APN roaming protocol: IPv4
  • Bearer: Unspecified
  • MVNO type: None

If your phone has the correct APN settings and it still can’t connect then you should try starting the phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Should the issue still persist even in Safe Mode then I recommend that you backup your phone data then do a factory reset. Once the reset is complete make sure that your phone has the correct APN settings before sending out a picture message.

Note 4 Wi-Fi Keeps Turning On And Off

Problem: Since last few days, my galaxy note 4 sm-n910g has a problem with wifi. If it’s on and I want to toggle it off, it keeps toggling back on and vice a versa. Sometimes restarting the phone helps but not always. I’ve tried factory resetting the phone with no luck. it’s running stock android 6.0.1. I’ve even tries downgrading to lollipop and then back to marshmallow but the issue persists. Very annoying.

Solution: Since you already tried doing a factory reset and even downgraded the software of your phone then it appear that this is already caused by a faulty Wi-Fi module. I recommend that you have this checked at a service center.

Note 4 Connected to Wi-Fi But No Internet

Problem: Okay so I have a real problem. I have connect to my local wifi but I can’t connect to the internet. The internet of the wifi works and is good, as proven by my PC forever locked to the wifi. But here’s where it gets weird. I cant connect to the internet but I can use messenger (fb’s msngr) COMPLETELY FINE yet I CAN’T USE ANYTHING ELSE. No Internet browser, Chrome, Youtube, Google+, hell… even FACEBOOK!!! God help me

Solution: Try checking if the issue occurs when your phone is connected to a different Wi-Fi network. If the problem doesn’t occur then you should check your router settings. If the issue still occurs when your phone is connected to a different Wi-Fi network then what you should do is to check if an app you downloaded is causing the problem. To do this just start the phone in Safe Mode. If the problem doesn’t occur in this mode then it is most likely caused by an app. Find out what app this is and uninstall it.

If the issue still occurs even in Safe Mode then you should consider doing a factory reset. Make sure to backup your phone data before doing the reset.

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