How to fix Samsung Galaxy Note 5 that won’t turn on [Troubleshooting Guide]

If for some reason your new Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) won’t turn on, you must #troubleshoot it immediately especially if it’s still within the replacement period. Read on as I will guide you to safely and effectively troubleshoot your device to know if the problem is just minor or if the device itself needs replacement.


In this post, you will learn to rule out one possibility at a time until you reach the point that you can spot what the problem really is and develop a strategy on how to fix it if it’s within the bounds of your technical knowledge. I, however, don’t guarantee the problem will be fixed, so if you’re not really into some technical stuff or are not confident to follow the procedures, then I suggest you immediately go to your provider or retailer and have the device checked by authorized technicians.

In case you have other issues with your phone, visit the troubleshooting page we setup for Samsung Galaxy Note 5 as it contains solutions to problems we already addressed. Find issues related to yours and try the available solutions. If they didn’t work for you, then contact us by filling up this form.

Step-by-step Troubleshooting

The steps I used here are safe but things can happen any time, so please proceed at your own risk. The very purpose of this guide is to know what the problem is or what triggers it but there’s no guaranteed fix for all problems especially hardware issues.

Step 1: Force reboot your Note 5 

Since your new device doesn’t have a removable battery, you cannot perform the usual battery pull procedure to forcibly turn the phone off. This step is very important because there’s a chance that the system crashed and the phone is frozen that it won’t respond if you press the Power key.

While you can’t perform the usual soft reset, Samsung engineers actually added one very important procedure that will simulate battery disconnect; it’s called force reboot.

To do that you just have to press and hold the Volume Down button and the Power key together for 20 to 30 seconds. The procedure is hardware integrated so if it were just a case a system crash, the phone should boot up after the procedure.

Step 2: Charge the phone 

Now after the force reboot and the phone stayed dead, you need to plug it to charge because there’s also a chance it’s just a drained battery issue. But aside from that, this simple procedure will also give you a hint about the integrity of the phone’s hardware.

If there’s no issue with the hardware, the phone should show the usual charging signs like the LED indicator and usual charging icon on the screen.

The very simple principle here is that a phone that charges fines, turns on. So, if the signs show, give the phone at least 10 minutes to charge and attempt to turn it on.

However, if the phone won’t charge either, try plugging it to a computer to find if it will respond to that. If still no, don’t wait, just send the phone in for repair and if it’s still within the replacement period, have it replaced. Don’t settle with the idea that the technician will “repair” the phone if you’re still eligible to receive a brand new replacement unit.

Step 3: Attempt to boot the phone in different modes 

You must try this step in case the phone refused to turn on but charging. Aside from a system crash, there’s also a chance that the Android itself can’t load it’s interface or if some apps created conflicts within the system. Try booting the phone in safe mode first:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

If your Note 5 refused to boot in safe mode, try the recovery mode just to find out if it’s still capable of powering up its components including the screen. And if the phone can successfully boot in recovery, proceed with wiping the cache partition. Don’t worry, none of your data will be deleted.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Step 4: Send the phone in for replacement or repair 

For a new phone, there’s not much you can do so if it failed and didn’t respond to any of the troubleshooting procedures above, it’s time you sent it in for repair or replacement. A brand new phone should work perfectly out of the box.

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

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  1. my samsung galaxy note 5 is charging as its getting bit warm at the back side but, none of the troubleshooting steps worked.
    any suggestions or do i have to take it to repair?

  2. Screen is locked after turning on universal switch. I havs tried tapping home button 3 and 4 times. Tried holding down/up power and home key. Nothing resets it so that I can go to settings a d turn it off

  3. I have tried all of this and nothing. I was on my phone it was not dying. It shut off and will not respond to anything. The red charging light nothing.

  4. My note 5 wouldn’t turn on and I tried all the reboot techniques. I took it in to youbreakifix. They replaced everything except the mother board. Nothing worked and it was too expensive to replace the motherboard. The phone became useless. Good thing I had everything backed up.

  5. I was losing battery but not yet dead when my Note 5 just shut down. As I’m on vacation with 3 kids I was starting to panic. No lights at all when plugged to charge. I tried another site’s reboot and it did not work. Came to you (again) and your plan worked immediately.
    Thanks so much!

  6. Thank you all for sharing. A Co workers phone would not come on and it just died. We followed the instructions and it came to life…Thank you so very much!

  7. I was severely saddened by the fact that my samsung galaxy note 5 crashed with only red light blinking. When i tried to restart my phone pressing down volume button + power button my phone luckily restarted. thanks so much for this valuable information. i am indebted to this site. God bless

  8. Absolutely BRILLIANT! Volume down + power for 20 secs…brought my phone back to life. I make my living with my Galaxy Note 5, so this was a godsend. Thanks!

  9. long term Samsung user …but after 3 new Samsung phone and lost pass word …..
    maybe it time for a Iphone Samsung is falling down hill in my book

  10. You just saved me from having to replace my phone. I owe you big!!!!!!!!!!!!!!!!!!!!!!!!!!!

  11. Thank you so much! I was afraid I’d have to replace my phone and it’s just not feasible right now.

  12. Thank you so much. Your steps were articulate and easy to follow. They worked! What’s more…you brought some happiness to a family by helping a husband fix his wife’s phone on a Sunday morning !

  13. my phone is literally not responding to any of this and doesn’t appear to be charging. I had an error message that my phone was overheating and attempting to cool down, and then it just shut off. Any tips???????????

  14. I thought of a simple, yet excellent solution to dead battery problems on these newer phones. Have a 1 percent energy pocket right when the battery goes dead. That way it won’t take 15 min to get that first 1 percent. it’s nervewracking when it takes so long or problems occur reviving it. All newer phones from now on should have that feature.

  15. I just find it to be hilarious that all of the options for troubleshooting have to do with the power button. It’s the one button that doesn’t work! When the engineers produced the Note 5, somebody should have told them not to put all of their (our) eggs in the same basket.

  16. Thank You A Million! I didn’t know any of this great info you provided in the site. I woke up in a panic, found your site and within step one my phone turned right back on. Thank Thank You!

  17. Thanx the phone drains and refuses to charge and reboot. Step # did the trick and even thought the android logo didnt not apear the phone began charging

  18. thank you thank you thank you!! an app crashed and the phone just wouldn’t open! but this worked and fixed it instantly!

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