One of the issues we address here today is about a #GalaxyS7 not charging properly due to “moisture detected in the charging port” error. Most of the time, an S7 that exhibits this error while also having charging problems is an indicator that hardware problem may be to blame. sometimes, the charging port can collect tiny amounts of moisture or any form of liquid, resulting to the annoying error. Hopefully, our suggestions below can help our Android community.
Below are the exact topics we’re discussing in this material:
- Unable to add second Hotmail account on Galaxy S7 email app
- Galaxy S7 refuses to turn back on after virus infection
- Galaxy S7 messaging app keeps showing old conversation in messages list
- Galaxy S7 Edge freezing and screen becomes unresponsive
- Galaxy S7 won’t connect to a PC
- Galaxy S7 keeps showing “moisture detected in the charging port” error and won’t charge via USB
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
I have had my phone for about 2 weeks. I have had a Samsung phone for the last several years and have always linked more than one Hotmail email account to my phone. I did the same with this phone. It worked fine and had no problems until about a week ago. One of my accounts stopped syncing properly. The sync logs indicated no errors or problems both on my phone and on the email account via desktop. however i was unable to see any emails from that account.
So I tried restarting my phone with no resolve. I then decided to delete the account, restart my phone, and then re-add the email account. I have been trying to add a new account for 2 days now with no success. I have entered it both automatically and manually. Once all required info is entered and I hit sign in, the phone says checking incoming server settings and does not progress from there. The circle continues to spin and change color from green to blue as if it is running but nothing ever happens. I have allowed it to run for 10 to 30 min at times with still no resolve. I have tried doing this while connected to wifi and while on my cellular network as well. Please tell me how I can fix this issue and get me email account back on my phone. Thank you. — Renae
Solution: Hi Renae. The only possible cause that can prevent your account from being added to another device is Microsoft’s account security settings such two-step verification feature and/or Identity verification apps. See to it that you disable all account security features first before attempting to add the account again in your email app. We’ve encountered this issue as well when one of our colleagues had a hard time configuring the his Outlook account in a Galaxy S6. turning off two-step verification did it for him.
Don’t forget to turn the security settings again after you’ve successfully added your account.
If turning off security settings won’t work though, contact Microsoft for direct assistance.
My phone crashed and will not turn on, l had a virus on it after my son clicked on a free iPhone offer that came across my Facebook page. The virus then attached some sort of offer l had to swipe past every time l turned on my phone. He then downloaded an Amazon Underground app to watch shows because l am a prime member. The battery was drained. l charged it to about 70% then tried to turn it on. Half of the Samsung logo light up then it went black and l cannot turn it on . The insurance company wants $175 to replace it ! l do not have the money please HELP !! also not sure on the Android Version ….Hope you can help Thank you. — Shona
Solution: Hi Shona. Let’s hope there’s no hardware issues involved in your case because that means you may be able to fix the problem at your level. We are not aware of any Android virus right now that can kill a device and prevent it from booting up again. Most of the time, “viruses” take the form of adware that makes the phone show persistent advertisements.
Your main task therefore is to see if you can boot your phone to other modes so you can do something about it. Below are the steps that you should take. Each of these procedures will offer a different way to make your phone work again. Make sure that you try each of them first.
Boot in safe mode:
- Charge the phone for at least 30 minutes.
- Press and hold the Power button.
- Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
- Continue holding the button until the phone finishes rebooting.
- Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
- The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps one by one, then observe how the phone works, until the issue (that prevents you from booting normally) is eliminated.
Boot in Recovery mode:
- Charge the phone for at least 30 minutes.
- Press and then hold the Home and Volume UP keys, then press and hold the Power key.
- When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
- When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
- Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
- You can either wipe the cache partition or do a factory reset when in this mode.
Boot in Download Mode:
- Charge the phone for at least 30 minutes.
- Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
- When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
- Wait until the Download screen appears.
- If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
- Use Google to look for a guide on how to do it.
If you can boot the phone to any of these modes, that means that there’s a chance you will be able to fix the issue on your end. Due to space limitations in this post, we can’t provide all necessary steps that you can do next for each procedure. Try to do more research via Google if you need more information.
To prevent infecting your phone with malicious software again, see to it that you only install safe apps from Google Play Store. Avoid installing apps from unknown or unreliable sources or developers. If you’ll be able to boot the phone back on, make sure that you also perform a factory reset via Recovery mode to bring all software settings back to default. Better still, bring the phone to your local carrier’s store and ask them to flash a stock (official) Samsung firmware on it.
On the other hand, if your phone continues to fail to boot and becomes totally unresponsive, a hardware problem may be causing it. Send the phone to the relevant party so it can be repaired or replaced.
Timeline of this issue: I had a Galaxy S7 from June 2013 thru November 2015. I had a regular, ongoing conversation with two other people that was a little slow on the S3 but doable and that conversation continued flawlessly and without any of the delay I was having with the S3 when it was transferred onto the S6….at least, until April 2016. Suddenly and without reason, my Messages list showed the date and time of our most recent text, and even showed the number of new texts that I hadn’t read yet in that conversation, but the quick view/one liner text that actually showed up at the top of the Messages list was from April 2016. I made sure it wasn’t locked at the top. I even deleted that one particular message. IT WAS STILL THERE!! STUCK AT THE TOP!! AFTER I DELETED IT!!
When I went into the conversation window to read any new texts, they were all there and in proper order – but when I backed out of the conversation and back to my message list, that old DELETED message still remained as the one sentence quick view in my list!! It was this way for months, and I even stopped in my local Verizon store who was of no help. I decided I could just live with it.
Well, just a few days ago, I traded in that S6 for an S7 Edge. It crossed my mind “yay, no more message from April stuck at the top of our conversation”…..but guess what? Now it’s a new message that is stuck!!
My conversation that has been going on for years between these two friends was transferred onto the S7 – and now the very first text that I received into this ongoing conversation with these same two friends on the S7 Edge is stuck at the top of the message list!! UGH!!! Even though the date next to it in the Messages list is not the date that particular message was received. That date next to it is the date of our actual most recent text. In the conversation window, MMS and the time appears next to each message in the conversation. The dates and times are correct.
My one friend I believe also has either an S6 or S7 Edge and my other friend has what I believe is an iPhone 6. I guess I haven’t asked if either of them if they are having any issues…maybe I should.
But do you have any ideas? It’s got to be a setting for a group text, since the same issue I had on the S6 is now also an issue on my new S7 Edge. This has always been a conversation between another Galaxy and an iPhone. I don’t know what happened in April 2016 that this started to occur! I know settings were supposedly all transferred onto the S7 – so, whatever setting is making this occur, is still set that way. Help!! — Robin
Solution: Hi Robin. The original bug created when you were still using your two older phones may have been carried over when you transferred your messages to the S7. To fix this, you must wipe the messaging app’s cache and data. This will force the phone to virtually “uninstall” the pre-installed messaging app and to force it to start from scratch. The drawback is, this procedure will delete all your message threads, including the one from your two friends. If you don’t want to lose years of conversation with your friends, we suggest that you create a back up of your messages via Smart Switch first before attempting to wipe the messaging app’s cache and data. Smart Switch is a free Samsung app that you can install in your computer so you can keep your messages safely.
To wipe the cache and data of your messaging app, follow these steps:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
- Once in there, click on an application.
- You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
- You should now clearly see the Clear Data and Clear Cache buttons for the application.
Make sure not to transfer the same old conversation threads from your PC back to the phone after you wipe the cache and data.
My Samsung S7 Edge keep freezing and giving unresponsive screen in the state i left it, i.e.: when the phone is on the home screen it keeps in this way without responding and won’t work until i hard reset it “use volume down and power till restarting. this problem has accrued after 2 hours of using my new phone.
i opened it in safe mode, updated the mobile software, updated all programs and phone kept freezing every 5~10 mins. The problem was solved when i cleared cache and wiped data/restore factory setting from recovery mode, but problem appeared again after 6 days of my use.
In these days the phone was working perfectly and has no problem what so ever but now the problem appeared again. I’m not sure it’s software issue or technical one that needs customer care assistance. — Walid
Solution: Hi Walid. If the problem remains even when you boot the phone to safe mode, that leaves with fewer possible causes. What is interesting about this case though is the fact that it returns several days after restoring all software settings back to default via factory reset. That tells us that the bug takes time to develop. This means that there may be some unknown problems with the operating system. If the phone is still within a replacement warranty, we suggest that you report the issue to Samsung so they can give you options that may include unit replacement.
Hey guys, So I think I’ve read through about 20 different websites and no matter what I try I cannot connect my phone to my computer. I have even made my phone a developer and even that didn’t work. I live in Germany and don’t speak the best German. I just got off the phone with Samsung customer disservice who told me we are in Germany and we speak German here. He then proceeded to claim I had lied to him and got angry at me for misunderstanding a question. All I want to do is connect my phone to the computer. I read your post above about changing the USB settings by pulling down the menu, however, there are no options on my phone. Is this available in the settings menu somewhere? If it helps, I bought the phone outright. Any help would be greatly appreciated. Thanks! — Tommy
Solution: Hi Tommy. You’re dealing with two devices here — your S7 and your computer. You must ensure that both of them are working fine so they can communicate with each other. We assume that you want to link your phone to your computer via USB cable so make sure that your computer is equipped properly. Make sure that it’s running the latest software updates and all its drivers are updated. If you don’t know what we’re talking, contact the manufacturer of that machine and ask for assistance. If it’s running Windows operating system, try calling Microsoft on how to install the latest drivers. If you have a Mac, call Apple.
A Galaxy S7 running Android Marshmallow should be able to communicate with computers without problems as it has all the necessary drivers and software. If you have another computer, try connecting your S7 to it to see if the same thing happens.
Also, try using a different USB cable to see if that will help.
Related reading: How to transfer files from Galaxy S7 to a PC, other issues
Problem #6: Galaxy S7 keeps showing “moisture detected in the charging port” error and won’t charge via USB
My phone seems to have the same moisture problem that others have had. The phone will not charge and it tells me to check to see if there is moisture in the charging port. Unlike others I did not purchase insurance because I figured that my warranty through Samsung would be fine. My credit card gives me an extra year which gives me 2 years of warranty through Samsung. I have sent the phone to Samsung and received it back and it started to give me the same moisture in port problem. They want me to send it back but I was also told that if it is a moisture problem that would void my warranty. I purchased a wireless charger that has been working just fine because since it’s wireless nothing is being charged through the port. If the wireless charger my best option. As of right now I don’t want to send the phone back if I can get it charged but also want a fully functional phone. I am not sure which version of Android so I put Marshmallow. — Mike
Solution: Hi Mike. That the phone is not charging via USB and an error saying that there’s moisture in the charging port is too much of a coincidence. The Galaxy S7 is designed to self diagnose at some levels in order to help a technician pinpoint the problem. The error message in your phone is either accurate or a false alarm. But since the phone is showing that it’s also being unable to charge via wire, the error message must be accurate.
So our question to you is: was the phone exposed to water or moisture before? If it was, then there’s no point doing software troubleshooting in this case because they can’t help fix a hardware problem. You must either have the phone repaired or replaced.
We know that the Galaxy S7 is water-resistant but it doesn’t mean that it’s totally water proof. Water resistance will not work if, for example, you take a swim with your phone in a pool, or dive with it beyond the 1.5 meter depth threshold. Sometimes, moisture can also seep in inside the phone if the rubber seal in the phone’s ports are not in place when using the phone near water. Try to clean the charging port with compressed air (you can buy one can for the job) to ensure that you blow away dust and any moisture that may have been deposited deep inside. Avoid inserting something in the charging port as you may damage the metallic contacts inside. If cleaning the charging port with compressed air won’t solve the problem, consider having the phone repaired or replaced.
Water damage is considered customer misuse so the manufacturer’s warranty is automatically voided, especially if Samsung finds out that the liquid damage indicator is tripped. This means that if you want Samsung to fix the issue, the warranty no longer applies, thus you will have pay for the said repair. If you don’t want to opt for a paid repair, then you should be good by using a wireless charger.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.