, ,

Galaxy S7 keeps showing ‘Checking Incoming server settings’ error on email app, other issues

One of the issues we’ll show you today is about a #GalaxyS7 with an email error everytime it tries to download messages. This is a fairly easy issue to solve but for those who may have encountered it for the first time, it can be such a headache. We also bring you 5 other issues we’ve collected since last week for this device. We hope that our suggestions will not only help those users mentioned here today but also others who may be having similar experiences. Should you want to check other S7 issues we’ve documented so far, don’t forget to visit our main Galaxy S7 troubleshooting page.

Below are the issues we discuss in this material today:

  1. Galaxy S7 Edge randomly freezing by itself
  2. Galaxy S7 keeps showing ‘Checking Incoming server settings’ error on email app and won’t download messages
  3. Repaired Galaxy S7 Edge SIM card keeps disconnecting
  4. Galaxy S7 Edge totally unresponsive and won’t turn on
  5. Galaxy S7 not charging using Samsung USB cable and charger
  6. Galaxy S7 touchscreen not responding when using Twitter or Messages app

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 Edge randomly freezing by itself

Hi guys. I read thru the site but as i have issues with my Samsung Galaxy S7 Edge I will ask. The phone is about 3 month old. Two days ago it started rebooting by its self a few times, while on the desk. No new software has been installed except an Update about a week ago. Than nothing. The next day it started freezing while resting or in use – sometimes rebooting by its self again. If frozen i restarted it with the Power and the volume DOWN keys. No change freezing again. Then i came up with the idea of Factory reset with backing up my info. After it restarted it froze on the first few setup screens that you get when new or factory reseted. Then again i restarted it with the Power and volume Down keys. I managed to set it up. Then after using it for several hours – got home and it froze one time while playing a game.

Today i used it whole day without a problem and after installing back all apps and stuff. So i thought the issue is solved. I got home and played a game – it froze again. Same routine restart with Power and volume DOWN keys. Left the phone on the desk – after some time it restarted two times by itself. So now i Started the phone in safe mode to try if something will happen to it or not, and after reading on the site publications. Can you advise any action please – or is it the best just to go to the store and leave it to the warranty service? Thanks and best regards — Dimitar

Solution: Hi Dimitar. We don’t think you’ve read through our articles that deals with this type of problem. If you did, you should never have contacted us. That’s because we always make it a point to tell readers that if all software solutions have been tried, then there must be a problem with the hardware department. You clearly missed this.

An issue like this can be caused by a software glitch, an incompatible app, or hardware malfunction. To check if hardware is to blame, you must do things like wiping the cache partition, booting and observing the phone in safe mode, performing factory reset, and in some extreme cases (though we don’t recommend it), flashing stock firmware. If these procedures won’t change anything, then you can be sure that you have a problem with hardware.

In majority of cases, identifying the cause of an Android issue is not exact science and more of a trial and error. Your case is no different so there’s no way to know for sure why the phone behaves erratically. The general rule is, if all software solutions have been exhausted, hardware must be defective. If your phone is still within warranty, contact the relevant party to have the phone repaired or replaced.

Problem #2: Galaxy S7 keeps showing ‘Checking Incoming server settings’ error on email app and won’t download messages

Unfortunately my problem is with my email, however I’m not getting the ‘Error with e-mail’ prompts that everyone else seems to be having. My Galaxy S7 just stopped receiving my emails and hasn’t shown any incoming for about a month now. I’ve tried rebooting my phone, updating the software, and even deleted my email from the already installed email app on my S7. When I attempt to add my email address it just gives me ‘Checking Incoming server settings’ with its thinking wheel and never does anything else. Please Help! I really don’t want to have to do a factory reset on my device. Thanks. — Jen

Solution: Hi Jen. Your problem may be caused by something in the email account itself (like additional security layers), by a bad email app you’re using, or by an unknown software glitch. Before you troubleshoot your email account, make sure that you also check the phone. To do that, you want to 1.) wipe the cache partition, and, 2.) observe how email works when you boot the phone in safe mode (assuming you’re using a pre-installed email app and not a third party one).

Wipe the cache partition

Wiping the cache partition is a core Android troubleshooting procedure. It can be done whether or not you have issues so it’s a highly recommended step. Wiping the cache partition, where the system cache is kept, forces your device to build a new system cache. Sometimes, system updates and app installations can corrupt the system cache, which in turn can lead to some apps acting erratically. Refreshing the cache partition is the only effective way to ensure that the system cache is updated. To wipe the cache partition, follow these steps:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Observe in safe mode

Sometimes, third party apps can also cause problems with the operating system or with other apps. If your issue occurred after installing an app update or app installation, make sure that you restart the phone in safe mode. Doing so will help you check if one of your installed apps is the problem. If the issue won’t occur while safe mode is on, that’s proof that your hunch is correct.

Keep in mind though that safe mode won’t help you pinpoint the particular problematic app. You must invest more time in doing trial and error identification by narrowing down the possible causes. This can be done by removing apps one by one and observing how the phone works after each uninstallation. To boot in safe mode, follow these steps:

  • Turn your Galaxy S7 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Turn off security layers for your email account

If your email issue remains even when safe mode is enabled, the next thing that you want to do is log in to your email account using a computer. Once you’ve done that, you want to check if you’ve enabled some sort of additional security protection for your account like a two-step verification. Additional security protection is now standard with popular email providers such as Outlook, Gmail, Yahoomail, etc. If you’re not using free emails, talk to your email provider so they can help you.

Do a factory reset

Finally, if nothing works at all, you should try factory reset as there may be an unknown operating system glitch causing the problem. Here’s how to do it:

  • Create a back up of your important files and contacts.
  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #3: Repaired Galaxy S7 Edge SIM card keeps disconnecting

Hi. I am having problems with my Samsung S7 Edge that I recently bought. I smashed my screen and then had it repaired. However, since then my SIM card status says network: unknown, Service state: out of service, Mobile network state: disconnected. I can occasionally change over to 3G network only, and it sometimes works, however its currently not recognizing anything. It is yet to recognize the 4G network at all. I’ve checked the IMEI number is still there. I’ve tried resetting my networks back to default, taking the SIM card out. What else can you suggest? —  Ally

Solution: Hi Ally. If this problem occurred after you have the phone repaired, then must be caused by bad hardware. No amount of software troubleshooting and tricks can fix a hardware issue. Perhaps the repair process damaged other components in the motherboard, or may be the fall had damaged components that handle network functions. Try wiping the phone clean via factory reset so you can observe how it goes. If the problem remains, have the hardware checked again, especially the SIM card slot.

Problem #4: Galaxy S7 Edge totally unresponsive and won’t turn on

Hi guys! I own a Samsung Galaxy S7 Edge. I’ve had it since August and I’ve took good care of it, no water or dropping damage. it’s been intact so far.

However, today after ending a call which I took via my Bluetooth headphone I left it in my pocket. When I wanted to send a text a few minutes later, I noticed it turned off on its own and when I tried to turn it on, nothing happened, it was completely unresponsive to any action.

I tried to charge it with the original charger and USB cable and the LED light does not flash and the battery icon does not show on the screen, it is still dead.

I also tried to connect it to my laptop via it’s original USB cable and it wasn’t detected, so…still dead.

Can you please provide me with other tips to solve this deeply annoying issue ?

Thank you very much in advance. Best regards. — Danny

Solution: Hi Danny. Hopefully the battery may have simply suffered a glitch and there’s no hardware issue involved. To check, try to boot the phone to other modes. Below are the specific steps you can try. Keep in mind that each of these modes offers a different approach to power the phone back on normally. If you can turn the phone back on using any of these modes, that’s a sign that software is preventing the phone from booting up. Otherwise, you really have to send the phone in for repair or replacement.

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #5: Galaxy S7 not charging using Samsung USB cable and charger

Hi there. I saw your contact details on a forum and was wondering if you could help me.

I went to bed last night and my phone had 2%. I woke up this morning, and my phone was dead even though it had been plugged in to my charger for 7 hours. I thought it could be the charger however the same charger charged up my Samsung tablet yesterday no problem. I then tried another charger I have at work (just to double check) and this didn’t work either. I then tried plugging it in to the computer via USB to back up my photos and this charged it (slowly but surely). However the PC cannot recognize the device so I am unable to access the phone via PC.

I then saw your instructions to try it in the safe mode, but this isn’t working either. I would do a factory reset but I have hundreds of photos of my niece on my phone that I stupidly haven’t backed up. Before I send it off to get fixed – is there anything else I can try? I am assuming it is a problem with the charging on the phone rather than the cables themselves. Thanks in advance. — Nicola

Solution: Hi Nicola. The only other software procedure that you can try here is to wipe the cache partition. If that won’t work either, you must perform a factory reset to establish if an operating system level glitch is preventing other devices like a computer from accessing the phone via USB.

If you’re saying that the phone does charge when connected to your PC, then let it charge to 100%. Once that’s done, turn the phone back on try to turn the phone back on normally. If it can’t turn on normally, try booting to other modes. If you can manage to boot the phone to safe mode this time, you can then back your files up via Bluetooth or wi-fi (by uploading them to cloud services).

Problem #6: Galaxy S7 touchscreen not responding when using Twitter or Messages app

Hello. I read online that i could email you and ask questions about phones glitching. Well, my phone isn’t exactly glitching, but it is acting weird. The other day i was on Twitter and the refresh button was not working. I have a Galaxy S7 Edge. The top left hand corner would not work for a while and then it would work again. The same thing happened to the bottom right hand corner of my screen when i was on Instagram.

Also when I’m in my messages trying to hit my back button on the top left corner, it would not work. This has been happening for about a day and a half. I have turned my phone off and on. The problem still persists.

Also my auto caps is not working as well. Usually when i start a new sentence or hit the key that would be “enter,” the caps still will not turn on.

Thank you for your time, please let me know if there is anything i can do to fix this.

Greatly appreciative. — Keilah

Solution: Hi Keilah. The unresponsive portions of the touchscreen may be caused by bad hardware or a bug on a certain app. There are two ways to check. The first one is more simple. Just open any other app and see if the portions of the screen that were previously glitchy are working fine. If they are, then the problem may have something to do with the Twitter app or the messaging app you’re using. To fix a possible app-related issue, the first thing that you want to do is wipe each app’s cache and data. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If this won’t help, you can also do a cache partition wipe and factory reset.

The other way to check if there’s a problem with the touchscreen is by accessing the service menu and checking if the affected portions are totally responsive. Here’s how:

  • Turn on your Galaxy S7.
  • From the Home screen, tap the Phone app.
  • Dial “*#0*#” (without the quotation marks).
  • Tap Touch.
  • Draw lines on the affected portions to know if they are working or not. If you’ll get intermittent responses, that’s a sign that your phone’s touchscreen may be defective. Contact Samsung so they can fix or replace it.

For the auto caps issue, the cause can be on the keyboard app you’re using, or the messaging app. Make sure that you do the basic software troubleshooting like wiping the cache and data, observing in safe mode (if you’re using stock keyboard and messaging apps), and factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Leave a Reply

Your email address will not be published. Required fields are marked *