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Galaxy S7 keeps getting redirected to another page when browsing, won’t playback video when in landscape mode

Hello Android community! Welcome to another #GalaxyS7 post that brings you 8 more reported issues for the past few days. Don’t forget to also visit our main Galaxy S7 troubleshooting page if you can’t find a solution for your own issue.

These are the specific topics covered in this post:

  1. Galaxy S7 Edge won’t turn back on after using DownTube app
  2. Galaxy S7 keeps getting redirected to another page when browsing
  3. Galaxy S7 keeps showing “Unfortunately, TouchWiz Home has stopped” pop up
  4. Galaxy S7 stuck in bootloop after a failed rooting process
  5. Galaxy S7 won’t playback video when in landscape mode
  6. Sprint Galaxy S7 Edge has poor signal reception

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 Edge won’t turn back on after using DownTube app

Hey! My Samsung Galaxy S7 Edge is an amazing phone. There is an app called DownTube. This is an app that downloads music videos from YouTube. I didn`t have any problems when I downloaded it 2 or 3 weeks ago. I even downloaded 70-80 music videos from it. The problem came 2 hours ago when I tried to download some other music. My great Samsung just stopped working (it blocked ) so I decided to restart it. And probably this was my mistake..I`m freaking out right now!! The screen is showing the SAMSUNG logo and there is a blue light only… NOTHING ELSE! Please help me. — Sns79

Solution: Hi Sns79. The DownTube app from Google Play Store does not look safe, as far as reviews from other users are concerned. There’s a chance that this app may just be a front to hijack your phone so its developer can install more malware. Whether this is accurate or not, it’s only secondary. The first task that you want to do right now is to see if you can turn the phone back on. If you can’t restart the phone in normal mode, then you must check if you can do it with other modes.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Problem #2: Galaxy S7 keeps getting redirected to another page when browsing

Hello. Whenever I try to browse to any websites I get redirected to a website with the following URL: us.aprocessm.top “Attention!! (6) Virus have been detected on your Samsung phone! One of the last sites you visited contained a virus. click OK to start the cleaning process.” Then a scary countdown starts.

I have not pressed the OK button. Rather I just power off the phone. Each time I restart my phone and try to browse the same message eventually pops up (normally after visiting two websites). I don’t know if this is a virus or a legitimate Android virus protection message. I have taken a screen-capture and have the image I could send you. — Kevin

Solution: Hi Kevin. The error message you’re getting is no an Android alert, which means that the browser you’re using may have been hijacked by a malware. To see if the problem is only on the browser level, try to wipe its cache and data. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, find the browser app you’re using and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Tapping on the Clear Data is the virtual equivalent of uninstalling, then re-installing the app. If this procedure won’t fix the issue, your next step is to factory reset the device. Follow these steps on what to do:

  • Create a backup of your photos, videos, contacts, etc.
  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Sometimes, malware infection may come back because a user simply re-install the same set of apps after a factory reset. See to it that you are no such user. Be careful with the apps you install. Stick to official apps only and review each app you’re not sure of. Visit their installation page on Google Play Store and check what other users are saying about an app. Of course, you also want to ensure that you only install app from the Play Store itself. Try to avoid installing from third party sources as there’s no easy way to screen if their products are safe or not.

Problem #3: Galaxy S7 keeps showing “Unfortunately, TouchWiz Home has stopped” pop up

This has steadily gotten worse for me, to the point now that I cannot effectively use my phone. I have taken it in to the Samsung desk at Best Buy, and they have recommended me to backup my phone and do system reset. I get the “Unfortunately, TouchWiz Home has stopped” pop up whenever I touch the home button. I don’t have to do anything, it will just pop up. And when it pops up, it takes me back to the previous app I was running. I am unable to choose to go to any other app.

Sometimes, when I reboot my phone, I have about a 10-second window where I can click on a widget before the pop-up comes up and takes me back to the prior app. So, I have now been successful to get to my Google Play app, such that I can then search for an app I know I have loaded on to my phone, and then I open it from Google Play app. That is the only way I can get around my phone.

 I have tried to clear the cache for TouchWiz, but the pop-up comes up before I am able to even scroll down to where the TouchWiz app is listed for me to try and clear its cache. I have tried to backup my phone using Samsung’s Smart Switch program on my PC to backup my phone, but I have had to unselect most options for saving/downloading the data to my PC in order for the program to succeed in backing up the phone.  I have not yet tried to do a factory reset, as I want to first exhaust my options before going that route. I would greatly appreciate any suggestions you may have. Thank you. — Grace

Solution: Hi Grace. Did you do anything different (like install an app, app or system update) before this problem start? A few users have reported a similar error after installing a third party launcher before. If you have more than one launcher app, make sure to uninstall these extra ones. Some of the popular launcher apps include Nova Launcher, Action Launcher, Google Now Launcher, among others.

If you haven’t installed any launcher though, it’s still possible that another third party application is responsible. Boot the phone to safe mode and observe how the phone behaves. While in safe mode, all third party apps and services will be disabled so if one of them is the culprit, the problem should not occur. Below are the steps on how to boot your phone in safe mode:

  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • Observe the phone for a few hours.

If the phone behaves normally while in safe mode, that’s a confirmation of our hunch. Uninstall apps one by one and make sure that you observe the phone after every uninstall. This is the only way to pinpoint the problematic app.

If the problem persists even when you have the phone booted to safe mode, that’s a sign that this may be an operating system level issue. You must do a factory reset to fix it.

Problem #4: Galaxy S7 stuck in bootloop after a failed rooting process

hard reset. already tried to reset but failed. it just keeps on rebooting on the Samsung S7 Edge opening. I bought this phone in a Helsinki mall in Finland and i think the main cause of this is an application. A friend said he will make my phone connected to our wifi in the ship (i am a seafarer) for free but it doesn’t work. i think he tried to root it using SuperSU. He also installed Hammer. So what i did is just uninstall both apps. but when i tried to update my device it says “unauthorized blah blah blah..” so what i did, reinstalled the superSU and proceed to unroot and then the bootloop started. i already tried to send it to repair shop in office depot, Fort Lauderdale and it took 2 weeks there but they told me that their technician can’t fix it. i really need your help. thank you. — Sherwin

Solution: Hi Sherwin. Our blog does not provide root- and modification-related solutions. The reason for that is the fact that most errors following a failed software modification process are specific to the third party software you’re using. In other words, the problem is most probably caused by configuration problem of this particular root software, poor/incompatible code, or some unknown bugs that may have developed after the procedure.  This may also be the reason why the repair shop you sent the phone couldn’t do anything about the problem.

Keep in mind that most root and custom software are built by some brilliant members of Android community. While majority of publicly available custom ROMs and root software are good, many of them are buggy and may not always work with all phone models. That is why rooting and installing custom firmware is still a risky move for most average users. In order to improve these products, developers are hoping that users like you will report whatever bugs you encounter. If you know how your friend get hold of the root or any unofficial software installed on your phone, make sure that you contact the developer so you can ask for direct assistance. Alternatively, you can try to seek assistance from special Android forums that deals with root-related issues such as XDA Developer Forum.

In general, most problems following root procedures can be fixed by re-flashing stock (official) firmware. Try to do more research on how to do this procedure on your specific phone model if you are not familiar with it.

Problem #5: Galaxy S7 won’t playback video when in landscape mode

My problem is with my new Galaxy S7. When i record a video in landscape it will not playback. The video won’t start when i hit the play button, nothing happens but the button changes to pause but won’t do anything to play the video. I can move the time cursor through the video but when i land on a different time in the video, it still won’t play at all. Videos recorded in portrait mode playback just fine, no issues. Tried restarting and nothing, and i downloaded the video off of my phone and it plays fine on a PC video player just not the phone. — Cynthia

Solution: Hi Cynthia. Does this issue happen only when using the default media player app or also on a third party app? If you haven’t tried using a third party media player, we strongly suggest that you do so you can figure out if the default video player is buggy or not. If the same issue occurs on a third party app, that means that the problem may lie on the operating system level. To fix it, try wiping the cache partition first. Here’s how:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Should the problem remain, your next move is to restore the phone’s software settings back to default via factory reset.

Problem #6: Sprint Galaxy S7 Edge has poor signal reception

In September I switched from using a Droid Ultra on a Straight Talk SIM (with AT&T) to a S7 Edge with Sprint. I very rarely had a problem with my signal at home, work, or travels. Now that I have switched I can leave my phone sitting on the table and watch it go from -100 dbm LTE down to nothing, -90dbm to nothing 3G and then roaming then back….all without moving the phone. Where the signal ends up is a complete crap shoot, typically in 3G or roaming when others with Sprint have LTE. Ten days after purchase I took it to the retail store and they replaced the phone in case it had bad hardware. There was 0 change between old and new devices. All firmware is up the date, so are profile and PRL. — Roroustabout

Solution: Hi Roroustabout. The general rule in today’s mobile computing is that the closer the dBm (decibel-milliwatts) value is to 0, the better the signal strength is. Thus -70dBm is better than -100dBM. If your phone is getting -100dBm for LTE, that is never good in the first place. dBm values beyond beyond -98 is considered poor and will most likely result to intermittent connection. Your phone must have a minimum of at least -85dBm in order to ensure a solid connection. You must work with Sprint in order to improve the signal strength and signal quality in your area. That replacing the phone did not improve the situation at all is a clear indicator that you may be located in a spot where Sprint signal is not good.

 


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