One of the commonly encountered problems by most Android users is their apps crashing. In this post, we bring you one particular issue wherein a user reported of Gallery app crashing all the time. We also include 5 other issues that are totally unrelated to the app crashing problem mentioned here so keep on reading. You can also visit our main Galaxy S7 troubleshooting page is you like by following this link.
For now, here are the list of topics we cover in this material:
- Galaxy S7 Edge won’t charge by USB cable
- Galaxy S7 Edge screen flickering and bouncing after accidental drop
- Galaxy S7 screen showing weird lines and green color
- Galaxy S7 Gallery app keeps crashing and photos in SD card becomes corrupted
- Galaxy S7 receives multiple single line SMS
- Set up POP3 account on Galaxy S7
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
For a while now my S7 Edge has not been charging right unless I use a wireless charger and in that case when I do it charges fine like nothing is wrong. And I have not been able to use the Gear VR that got shipped with it anymore. Once I plug my phone into it, it flickers on to the Oculus home page and about a second later turns off saying the phone was disconnected. I almost guarantee that it’s the charging port because the day from the day that I got the phone I couldn’t change the options of the charging port when i would plug it into a computer. It would not allow me to change it to a MTP device or anything of the sort and only let me use the charging function. And then one day it just stopped working all together. It started with fast charging because I noticed that fast charging no longer worked while plugged in but it did while wireless. And then one night I left it charge and it was around 20% and when I woke up it was only at 70ish%.
I know it isn’t apps because if I don’t touch the phone for a whole day it only drains about 20%. Am I right to assume that it is the charging port? And if so is there anything I can do about it? I would take it to someone to repair it but I don’t have anyone near me to repair phones and the VR was a major selling point for it and I can’t even use the thing anymore. — Joshua
Solution: Hi Joshua. Based on your problem description, the problem is most likely caused by a bad charging port. If the phone no longer charges even when using another Samsung charger, or when it’s connected to a second computer, that’s a clear sign of non-working charging port. Unless you have the expertise and tools to remove and replace the charging port, we recommend against doing a repair yourself. We strongly suggest though that you visit a Samsung repair center, or better still find a way to have the phone replaced.
Hello, I have a Samsung Galaxy S7 Edge that I purchased online a few months back. The device works great except I had a few minor problems with the touch screen in the starting but it wasn’t that much of a trouble. Two days ago, I accidentally dropped the phone (With the cover on) on to a wood kind of floor from waist level. It fell on its back and worked fine. But later on the problems started. Except for the Notification panel, the rest of the screen started flickering. It would just bounce up and down. All the touch functions worked properly. As of yesterday, I had to use the phone in the cold. Today morning when I pulled out my phone outside, the whole screen turned white. When I took the phone to a warmer place, the screen returned to its normal color. I don’t know what has happened to the screen.
I took the phone to a Samsung Service center (as mine is an International product and does not have warranty in the US). A hard reset was done on the phone at the service center and the screen stopped displaying. It would only flash a blue light on the whole screen once and would go off. The Samsung logo turns up when switched on, but fades away in about 2 seconds. I have emailed my seller about the situation truthfully and have asked them for a solution. While I wait for their reply, I would like to know if there is any solution to this in case my seller responds saying the Warranty wouldn’t be covered. Is there any way the screen can be fixed? I would be grateful for any help on this.. Thank you. — Ritesh
Solution: Hi Ritesh. If you brought the phone to a Samsung service center, we wonder why you still consider asking us for support when they could have told you already if the issue can be fixed on their end or not. So, what did Samsung say exactly? If they say software solutions can’t fix the problem, then that’s it, you have a hardware problem.
Based on your problem description, we think that the accidental drop damaged the screen permanently. It’s not normal for a Galaxy S screen to flicker constantly or to show bouncing lines. Boot the phone to three different modes and check the screen works. If it continues to flicker while you are in recovery mode and download mode, then you have a damaged screen assembly. You should have the phone repaired or replaced.
For reference, these are the steps on how to boot your S7 to other modes:
Boot in Recovery mode:
- Press and then hold the Home and Volume UP keys, then press and hold the Power key.
- When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
- When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
- Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
- You can either wipe the cache partition or do a factory reset when in this mode.
Boot in Download Mode:
- Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
- When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
- Wait until the Download screen appears.
- If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
- Use Google to look for a guide on how to do it.
I was using my phone when my screen suddenly got weird lines going downward through the screen. And when I locked my phone, the time on the lock screen turned a weird green color. I asked someone to have a look and they said it was a software issue, it wasn’t the phone itself (e.g when i would read and go into the next page the lines would be in a different place). Later on in the day when I would lock my screen the time would be green but then pixel aged dots in blue green and red appear and my whole screen goes green. I’m not sure what to do to fix it. — Karan
Solution: Hi Karan. Like what we tell Ritesh above, the first thing that you want to know is to check this is just a software glitch or something that’s caused by a malfunctioning hardware. Refer to our suggestion below on how to boot the phone to different modes. Keep in mind that these alternate modes are independent of Android operating system environment, which means that Android does not run. So, if the screen appears normal (no glitch, unnatural colors or lines), then that’s clear proof that you’re right — software must be to blame. If the same problem occurs even when the phone is either in recovery or download mode, bad hardware must be to blame. If the phone was dropped or got wet before (but you chose not to tell us about it), don’t waste your time looking for solutions. Just bring the phone to a service center so it can be repaired or replaced.
I bought a Galaxy S7 in September and inserted a micro SD card to store my photos on. Everything has worked great, until the last few weeks. When I scroll through the gallery, I notice that random photos have become corrupt. They can be fine one day, then the next day, 2 or 3 of them will be corrupted. My computer can’t read them either. When I get to those photos while scrolling through the gallery, gallery will close down. There is one corrupted photo that I can’t even delete because Gallery closes down immediately when I get to it. I want to use my phone as my main camera, but I can’t risk losing my photos before I can get them backed up. — Ccgiles
Solution: Hi Ccgiles. An unknown bug in the Gallery app may be causing this problem. To fix it, you must first unmount and remove the SD card from the phone so you can create a back up of your files to a computer (you will need to have an SD card reader for this). Once you’ve done that, try to boot the phone to safe mode first to check if a third party app is the cause. While safe mode is on, all third party apps and services will be prevented from loading. Make sure that you check how Gallery apps work while the phone is in this mode. If the app works normally and doesn’t crash, that’s proof that one of the installed apps is the culprit. To identify which app is responsible, you must invest some time in uninstalling them and observing how the phone works after each uninstallation. This will take some time but it’s the only effective way to narrow down the possible causes. Below are the steps on how to boot the phone in safe mode:
- Press and hold the Power button.
- Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
- Continue holding the button until the phone finishes rebooting.
- Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
If the Gallery app continues to crash after restarting in safe mode, you must move on to the next step, which is wiping cache and data of the said app. Here’s how:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
- Once in there, look for the Gallery app and tap it.
- You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
- You should now clearly see the Clear Data and Clear Cache buttons for the application.
Should the issue continue, do a factory reset. There may be an operating system level bug that affects the Gallery app. Here’s how it’s done:
I have a new S7, but this issue happened with my old Note 4, too. When I receive texts from some people it comes through as multiple single line texts & each one dings with a notification (which is the most annoying part). They come through in order at least, but might be split up in the middle of a word. It doesn’t happen with all contacts. I wonder if it’s friends with iPhone who do voice-to-txt? If nothing else, is there a way to keep the notification sound from continuing to ding? Maybe just ding on the first txt but not the next 5. — Kathryn
Solution: Hi Kathryn. If this does not happen for all your contacts, then it’s either an issue with the sender’s messaging system (apps or network), or an issue with you own messaging app. The first thing that you want to try is to wipe the cache partition. This will ensure that the phone uses an updated system cache. Sometimes, system updates and app installation can corrupt the system cache, leading to some apps behaving erratically. To fix that, simply wipe the cache partition. Here’s how:
- Turn off the device.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- Press the Volume down key to highlight ‘yes’ an press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
After wiping the cache partition, make sure that you also delete the cache and data of the messaging app. Refer to the steps above. Then, you must observe the phone to see they are effective. Should the issue return, let the sender know of the problem so they can check if the problem lies on their end. Alternatively, you can let your carrier know about the problem so they can also help you, especially if you’re using their own messaging app. There’s always a chance that there may be a problem with their own messaging app, which should fall within their scope of support.
I’m new to Android. Miss my BlackBerry Z30. So here’s the thing. I really hope you can help me with. If I sync emails, it seems I get all emails for that account. if I delete them, I gather I can choose to remove them from the server (or not). My problem is that I need a subset of emails regardless of time. Example, I may have emails on an active project going back 8 months and others more recent on a project that closed. I only want active emails. What seems to be happening is that my emails only go back 2 weeks. My initial data transfer from the z30 using smart switch worked just fine. But now the older emails are gone. Note I even keep emailed receipts for easy returns. Imagine my surprise when I went to return an item and the email was nowhere to be found. had to take an in store credit instead of money back. So how can I get the emails I want instead of x number most recent? If it’s possible!! Thanks for any insights and for existing posts. Your site has helped me transition. — Molly
Solution: Hi Molly. If you want to save all copies of your emails in your phone, you must set your email accounts again by first, removing it from the app, then reconfigure it by using POP3 as download protocol. This is the only way we know to allow you to see all your emails in your phone. We’re not aware of any functionality in Galaxy S7’s email app that will only show you active emails though.
Below are the steps on how to reconfigure your email account in your S7:
- Through the stock Email App
- Tap Apps from Home.
- Tap Email to launch the app. If necessary, tap to open the Samsung folder and then tap Email to launch it.
- From the Inbox screen, tap Menu.
- Select Settings.
- Tap Add account.
- Follow the onscreen instructions to complete setting up your new personal email account. After the setup, you should start getting emails for that account.
- Through the Settings Menu
- Tap Apps from Home.
- Tap Settings.
- Select Accounts.
- Tap Add account.
- Tap Email.
- Enter the email address and password for the email account on the designated fields.
- Tap Sign In to proceed with automatic setup and prompt your device to test the incoming and outgoing servers and attempt a regular email setup. Otherwise, tap Manual setup and enter your settings such as email type, username, password, security type, and server settings.
- Configure Sync settings as you prefer.
- Tap Next to continue.
- Specify an account name for the account and a display name (signature) for your outgoing mails.
- To complete the setup, tap Done.
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