Hello everybody! Welcome to another #GalaxyS6 post for this week. We bring you 6 more issues as reported by some S6 users for the past few days. We hope that this material will be as helpful for the entire Android community as for those users mentioned here.
Below are the list of issues covered in this post:
- Galaxy S6 Edge keeps restarting after installing system update
- Galaxy S6 wireless charging not working properly
- Galaxy S6 Edge Plus won’t charge unless it’s turned off
- Galaxy S6 stuck in bootloop
- Galaxy S6 can’t connect to the internet when connected to home wifi
- Laptop not detecting Galaxy S6 | Galaxy S6 can’t open Gallery app due to insufficient storage space
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Please I have a Samsung Galaxy S6 Edge that I have been using for like 8 months now. About a month ago I got a notification from Samsung to update the software of the phone which I did, in fact that was the second time. After the update I realized the phone kept restarting till it finally went off. I thought it was drained battery but when I put it on charge nothing shows on the screen only the red led indicator at the very top right hand side and the phone will still not come on. This is the problem I have. — Bloodybay50
Solution: Hi Bloodybay50. The usual dose of software troubleshooting in this case includes wiping the cache partition and factory reset. If you haven’t tried them yet, we recommend that you do them to fix the issue.
Delete the cache partition
Sometimes, system updates can lead to problems because the system cache, the temporary set of files that device uses load apps quickly become corrupted. To ensure that the system cache is up-to-date, you want to wipe the cache partition. For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up.
This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Reset all software settings to default
If nothing changes after you wipe the cache partition, the next best thing to do is to reset the phone to its known, working factory state. This will force the phone to revert all software settings to a point where we know everything works. Keep in mind that factory reset will erase all user data stored in the primary storage device so make sure that you create a back up of your files before your proceed. Below are the steps on how to factory reset your S6:
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
After you factory reset your device, see to it that you install all updates for your apps. If there will be an available update for the operating system, make sure that you install it too.
So when i woke up in the morning my wireless charger was fine (keep in mind my charger port is broken so i had to go to wireless charger). I went to help my mom for a house. it was dead by the time i left so i place it on the charger. we were gone for at least 2 and a half hours. When i came back it was still dead so i was like that’s odd. So i did re adjust the phone but my phone’s still dead. every time i try to put it on the charger it does the lightning bolt like 20 or 30 times then goes to 0%. Then 5 minutes later goes to 1% goes to that for a bit the it shuts off and does the lightning bolt again then it repeats. Any way you can help me? — Ryan
Solution: Hi Ryan. It’s hard to know for sure what the real issue is given how scant your provided details are but we think it’s a battery malfunction. If that’s true and the battery is damaged, the only effective solution for you is either repair or replacement. Before you consider sending the phone to Samsung, your carrier, or retailer (whichever applies), you must do some software checks to see if there’s something that you can do on your end.
The first thing that you want to do in this case is to recalibrate the battery. Battery calibration is a simple step that may help in a case like yours. What you want to achieve in this case is to train the operating system again on how to read battery levels properly. Here’s how:
- Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
- Turn the phone on again and let it turn itself off.
- Charge the phone without turning it back on.
- Wait until the battery says it fully charged to 100%
- Unplug the charger and turn the phone on.
- If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
- Unplug the charger the turn the phone on again.
- Use the phone until you drain the battery down to 0.
- Repeat the cycle once.
After you recalibrate the battery, you can also wipe the cache partition to ensure that the system cache is refreshed. If nothing seems to work still, you can then boot the phone to safe mode before attempting to charge it again. Doing so will help you tell if a third party app is causing the problem or not. Safe mode prevents third party apps from running. If your phone charges fine while in this mode, that’s a clear indicator that one of apps is to blame. To boot in safe mode, follow these steps:
- Press and hold the Volume Down and Power keys for 20 to 30 seconds.
- Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
- Your phone should continue booting up and you will be prompted to unlock your phone as usual.
- You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
Doing a factory reset may also help, especially if the reason for the problem is software related. Make sure that you do a factory reset before attempting another charging session, and if all the steps above won’t help. If the situation won’t improve after you factory reset the phone, you can assume that there’s a problem on the hardware department. Visit your local Samsung service center so that the phone will be checked.
Hi. I have a Samsung Galaxy S6 Edge Plus. I’ve always had issues with the phone and have sent it off to be fixed before (hardware issues not me breaking it). There’s a new thing that my phone does and it will not charge unless the phone is turned off. if I have the charger on and plugged in whilst using my phone it only drains the batteries. This is awful news because the battery only has a 2-hr lifespan from fully charged. I have never dropped the phone, never got it wet, I take care of it as if it was a tiny baby!
Other issues I have with the phone is that it constantly crashes when on apps, gets super hot when I use it or leave the screen on, doesn’t wake up when I press the home button or lock screen, doesn’t always recognize my touch on the phone as it will touch in random places! I can’t afford to get it fixed nor get a new one. Please help me. — Rhigillespie
Solution: Hi Rhigillespie. The first issue about your S6 not charging unless it’s turned off can be due to bad software so we recommend that you try all software troubleshooting and solutions in this post. The things that you must do include:
- wiping of the cache partition,
- battery recalibration,
- booting in safe mode, and
- factory reset
If your phone does the same thing after doing all these software troubleshooting, hardware must be to blame. There may be a general hardware malfunction on the device that’s why you’re also experiencing other issues. The other issues you mentioned such as overheating and touchscreen not working properly are clear signs of hardware trouble. Whether you like it or not, you really need to have the phone repaired or replaced.
I have a variant of the black screen of death (Samsung Galaxy S6). The device seems stuck in a reboot loop. The blue light waxes and wanes. I tried hard reset twice, the light changed to red (when charging) then green (it goes back to blinking blue). Now the device does not hard reset anymore. Nothing specific happened (no system update etc). I powered it down before a theater performance and during the interval it started to do that. Suggestions? — NL
Solution: Hi NL. If the phone come to this problem on its own, the most likely reason must be hardware. This means that you may end up sending it to Samsung for repair or replacement. Before you do that though, try to use Samsung Smart Switch on your computer to fix it. Simply install the app to your computer and use the Emergency Software Recovery tool to reflash the device.
You can also check if you will be able to boot the phone to other boot modes such as safe mode, download mode, and recovery mode. Each of these boot modes gives you a different option so make sure that you try them all. Below are the steps on how to boot to each of them.
Boot in Recovery mode:
- Charge the phone for at least 30 minutes.
- Press and then hold the Home and Volume UP keys, then press and hold the Power key.
- When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
- When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
- Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
- You can either wipe the cache partition or do a factory reset when in this mode.
Boot in Download Mode:
- Charge the phone for at least 30 minutes.
- Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
- When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
- Wait until the Download screen appears.
- If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
- Use Google to look for a guide on how to do it.
Boot in safe mode:
- Charge the phone for at least 30 minutes.
- Press and hold the Power button.
- Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
- Continue holding the button until the phone finishes rebooting.
- Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
- The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.
My Samsung Galaxy S6 has a problem with my home wifi. I can see the wifi and most of the time I can use it perfectly but recently the wifi has stopped letting the phone through. I can see the wifi and I’m connected to it but none of my apps work. If I turn wifi off my phone comes to life as it accesses the 3G. Rebooting the phone doesn’t fix it. The only cure seems to be rebooting the router, after which the phone can use the wifi until the next time the problem occurs. But the owner of the wifi takes the view that as every computer (and his phone) all work perfectly with the wifi it must be a problem with the Samsung and is unhappy at rebooting the router. However I can’t find any answers to the problem. Every fix is about the phone not finding or connecting to wifi networks and mine has no problem with finding or connecting, only with being allowed through. Can you help at all? — Denise
Solution: Hi Denise. Are you positive that the owner of wifi you’re connecting to does not block your phone from accessing the internet? Keep in mind that even though you may be connected to the local wifi network, the owner of the said wifi may actually be throttling down the bandwidth for your device, thus resulting to your device being unable to connect to the internet. To check if that’s the case, try connecting to another wifi for as long as you can and observe how your phone works. If internet connection works fine without interruption on the second wifi network, that’s a clear indication that the owner of the first wifi network is indeed limiting the bandwidth for your phone.
Problem #6: Laptop not detecting Galaxy S6 | Galaxy S6 can’t open Gallery app due to insufficient storage space
Hello. I came here from this article (http://thedroidguy.com/2016/11/samsung-galaxy-s6-cant-connect-to-pc-and-other-related-concerns-1048283) because my Galaxy S6 says that it’s “nearly” out of memory space, and I cannot open my Gallery and it keeps redirecting me to My Files. My laptop is a Toshiba Satellite C55 Series with Windows 10 (but it is 3+ years old) and it will not recognize my phone; it insists that it’s an empty MP3 player. I tried checking the driver, but under settings it says there is a driver error concerning my phone. I checked under Device Manager to see the status of the driver and it says that the most up to date driver IS installed on my phone. I’m getting fairly frustrated because I now have no room on my phone to install the system update. I have been emailing myself 4-5 pictures at a time from my phone to my laptop, but that’s rather tedious and is definitely NOT getting the necessary job done. If you have a solution, I would appreciate a word back. If not, no worries. 🙂 Thank you! — Rebecca
Solution: Hi Rebecca. If your laptop is not detecting your S6 properly, the problem most probably lies on your computer and not on the phone. Make sure that you install the latest updates for your laptop’s operating system as well as the drivers needed to detect your phone. We suggest that you try using Samsung Smart Switch app so that your computer will have the necessary tool to interact with your phone properly.
Also, make sure that you delete some files in your phone to free up more storage space. This is needed if you want to open the Gallery app again.
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