Our first #GalaxyS6 episode for this week brings you 6 other issues as reported by some members of our community. We hope that the solutions provided here today will not only help users mentioned here but other Android users that may experience similar problems too. And, don’t forget to visit our main Galaxy S6 Edge troubleshooting page if you can’t find anything useful in this material.
These are the specific topics we are covering in this post:
- Galaxy S6 call and messages notifications not working properly
- Galaxy S6 apps and notifications behaving erratically
- Galaxy S6 Edge Plus crashes after installing games
- Galaxy S6 no longer works properly with Bluetooth car kit
- Galaxy S6 randomly reboots after a restart
- Galaxy S6 Edge battery drain issue due to Google Play Services app
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
I bought my Galaxy S6 2 weeks ago. Never had trouble until 2 days ago when my phone had been giving me notifications and would ring and then all the sudden I noticed my notification light was blinking. I had missed several calls and a few text messages. My phone was vibrating but not ringing. I checked my volumes and all of them were up as far as they would go. The only way to get my phone to work again was to shut it off and turn it back on. In a day and a half I have had to do this 3 times.
I haven’t downloaded anything new on my phone so I don’t know what’s wrong. I have tried to do what you suggested about finding a ringtone and then turning up with the volume button but it didn’t work. Any suggestions? — Roxann
Solution: Hi Roxann. This issue is caused by either an operating system glitch or a third party app. To address the problem, you must try all the basic software troubleshooting that we usually suggest in this blog.
Delete the S6 cache partition
The first one that you want to do is to wipe the cache partition. Software updates, app updates, installation of incompatible apps or updates can sometimes corrupt the system cache, leading to some apps to act erratically. Wiping the cache partition should take care of the problem. Here’s how to do it:
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Observe your S6 in safe mode
One of the common causes for an issue like this is a third party app. You may have installed one that interferes with some functions and features of the operating system. To check, you must boot your phone to safe mode and observe it for at least 48 hours. This will give you enough time to compare how the device works when in normal mode and safe mode. Safe mode is a diagnostic tool that can help you tell if an app you’ve added is causing a problem. Safe mode works by only allowing pre-installed apps (the ones that came with the phone when you unboxed it). If your phone works normally while safe mode is on, that’s telltale sign of a third party app issue.
But while safe mode will block all third party apps, it won’t help you identify the exact problematic app. You must do additional troubleshooting by:
- uninstalling third party apps one by one, and
- observing how the phone works after every after uninstallation.
This is the only way to pin the offending app down. If you have a lot of third party apps, this will take you some time.
For reference, these are the steps on how to boot your phone in safe mode:
- Press and hold the Volume Down and Power keys for 20 to 30 seconds.
- Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
- Your phone should continue booting up and you will be prompted to unlock your phone as usual.
- You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
Restore all software settings to default via factory reset
Finally, if both procedures above won’t help you, make sure that you do a factory reset. This will not only eliminate operating system-level bugs but will also make sure that you all software settings are reverted to their known, working state. To factory reset your device, follow these steps:
- Create a back up of your important files and contacts.
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Multiple errors occurring autonomously:
- music or audiobooks in Spotify and audible pausing during normal listening or starting when app is closed (and not running in the background, the apps start themselves without being touched)
- volume raising suddenly while listening to music or audiobooks
- while not touching phone WiFi showing connection to known good network, but unable to get online.
- starting and stopping WiFi service (the toggle from the pull down menu) without option being touched
- starting and stopping location services without screen being touched
- Google microphone being activated while phone is in “sleep”/locked mode select a text box on a website and keyboard comes up, but when text is typed (character on keyboard flashes and phone vibrates and makes sounds with each tap), no text appears in text box.
- Text cannot be copied into text box.
Restarting does not solve the issues. Have not noticed any overheating during issues. Started in the last few days and getting noticeably worse. Phone has not been dropped or physically damaged in any apparent way. Do not know what OS is running. Whatever current default is. — Michelle
Solution: Hi Michelle. There are no specific solutions to the issues you’re raising here. Instead, we suggest that you try the solutions we give to Roxann above to deal with all these issues at once. There’s no way for us to know if such problems were brought about by any software update or app update you might installed. All the items you mention here appears software in nature so any of the basic software troubleshooting above should help you.
We assume, of course, that you didn’t root or flashed any custom software on your device. If you did, find another blog or website that deals with problems that arise after using a particular root or custom software. Or, you can also contact the developer of the root or custom software running on your phone.
Hello. i have S6 Edge plus. After installing latest firmware which i got through OTA, my phone started restarting often. I installed a game NFS. Half the way it restarted again and stuck in a boot loop but automatically after sometime, it got fine. After some days, again i installed another game. It behaves the same. Two days before suddenly it restarted and got stuck in the loop and i tried to turn it off but i was helpless.
I tried everything — cache clear, factory reset, everythng. Then i installed the stock again and everythng was fine. Then after getting back my apps again it started the loop and guess what, i am again in the boot loop.
Please help and explain what is happening. My phone is from Dubai. The service center had told me that they don’t handle international phones. Waiting for your reply. — Shaikh
Solution: Hi Shaikh. The cause of the issue is actually obvious — one of your apps. That the phone works fine after installing stock firmware is clear evidence. If you want to see this again, simply boot your phone to safe mode for a day and observe it.
Keep in mind that not all apps are compatible with every version of Android. Uninstall all your third party apps (all apps that you install after flashing stock firmware), then reinstall them one by one. Then make sure that you observe how your phone works for a few hours after each installation so you’ll know if that app is causing the problem or not. Do this process for all your apps (if you have lots of them, sorry but there’s no faster way). You can hasten the process by installing official and known working apps. Because it seems the problem appears when you install game apps, try to install them later on. Make sure that you do our suggestion to help you identify the culprit.
Using Samsung S6. Cannot use hands free feature in my car for the last few weeks. It has worked for the last 11 months. When a call comes in the past, I could hear the ringing and see the caller on the navigation system. I could answer hands free. Now the call does not ring through the car speakers and there is nothing on the navigation screen. I have to physically answer my phone, then a ” private” tab highlights on the screen. If I push it, the call is routed thru the car speakers and I can talk hands fee. I think this may have started after a software update a few weeks ago. Please help. I need hands free in my car again. Thanks. — Melaniemmgross
Solution: Hi Melaniemmgross. Your issue is a common occurrence when a smartphone updates to the latest operating system version but the car’s software remains the same. In other words, this issue happens because of incompatibility of software between the two devices — your phone and your car kit system.
The first thing that you want to do in this case is to re-pair the two devices. Head over to Bluetooth settings of both devices and delete the old pair, then pair them again. If that won’t change anything, you must then troubleshoot your phone first by wiping the cache partition and doing a factory reset. If that won’t work either, try to factory reset your car kit as well.
Should the problem remain after re-pairing, contact your car maker or the car kit’s manufacturer so they can advise you on what to do. Keep in mind that the Bluetooth system on many car kits don’t receive software updates as often as smartphones so there’s a chance that this problem may not be resolved. If the Bluetooth car kit in your car is an older model, it may no longer support newer Android devices.
I want to ask for your help about my smartphone. In this recent days, my phone keeps rebooting by itself especially when I restart my phone (sometimes it can happen without restarting my phone). After I restart my phone, It will absolutely keep rebooting by itself and I don’t know when it will stop, so I just leave it until it is finished.
I already tried 2 methods to solve that, the first one is wipe cache partition and the last one is factory reset. However none of that method work up on my phone. Can you help me to solve this problem?
Please I don’t know already what should I do. I just bought it 6 months ago and this phone already has kind of this problem. Is it possible the source of the problem is the newest OS?
Thank you. — Anthony
Solution: Hi Anthony. Yeah, it’s possible that the problem is on the software side but wiping the cache partition and factory reset already takes care of that.
If the device continued to randomly restart even right after a factory reset (and without having installed apps yet), that’s a clear sign that there’s no software problem at all. To further check that software is not to blame, you can also reset the phone to other modes such as safe mode, download mode, or recovery mode. Make sure to observe how the phone behaves for a few hours while it’s booted to a different mode. For reference, these are the steps on how to boot to these modes:
Boot in Recovery mode:
- Charge the phone for at least 30 minutes.
- Press and then hold the Home and Volume UP keys, then press and hold the Power key.
- When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
- When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
- Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
- You can either wipe the cache partition or do a factory reset when in this mode.
Boot in Download Mode:
- Charge the phone for at least 30 minutes.
- Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
- When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
- Wait until the Download screen appears.
- If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
- Use Google to look for a guide on how to do it.
Boot in safe mode:
- Charge the phone for at least 30 minutes.
- Press and hold the Power button.
- Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
- Continue holding the button until the phone finishes rebooting.
- Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
- The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.
If your phone will continue to reboot on its own even when on these modes, that only leaves you with hardware malfunction issue. In this case, it can be anything. The issue may be due to a bad or damaged battery, or other unknown hardware trouble. Contact Samsung or your carrier so the hardware can be checked, repaired, or replaced.
Hello. I’ve recently bought Galaxy S6 Edge, which is beautiful and powerful device. I read a lot about any kind of problems that people have with this device. Mine is almost perfect, except one annoying problem: battery drain which caused by Google Play Services. I do not play games, i don’t have any heavy apps. My usage is very “calm” : little bit of Facebook, few calls, few Whatsapp messages. No notifications from apps. Moto 360 is connected though.
First place in battery usage ALWAYS takes Play Services.
I’ve tried isolating the problem by disabling all possible apps, but Play Services remain highest at any time. The only 2 apps that are running always in the background are S Health and S Finder. Location is in battery saving mode.
Tried every possible cure that I’ve Googled. Any suggestions?
Thanks in advance. — Daniel
Solution: Hi Daniel. Together with Android operating system, Google Play Services app is expected to be in the first ten apps that should consume battery the most. It is a pre-installed app and is necessary to keep other Android- and Google-related apps from working properly. Google Play services works together with Google Services Framework, Google Account Manager, Google Contacts Sync, Google Backup Transport, to name a few. If it constantly tops the list that’s probably because you’ve installed a lot of apps that only means that there are a lot of apps that uses it all the time. The general rule in this case is to disable as many Google-related apps as possible (but be extra careful with what app or service to disable). There’s a legion of Google apps and services in a typical Galaxy S6 so try to do some research first before deciding to disable an app. Many of them may not give you an option to disable themselves so this should be considered more as a workaround rather than a solution.
The Google Play Services app can be disabled too so doing it is the most straightforward answer to your question. The side effects of doing such though can be annoying as they include:
- apps crashing,
- being unable to download an app from the Play Store
- Some third party apps behaving erratically
If you notice apps behaving oddly after disabling Google Play services, make sure to turn it back on.
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