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Galaxy S5 does not receive OTA updates, phone and contacts apps keeps crashing, other issues

Advanced Happy New Year Android community! Here’s our final #GalaxyS5 article for this year. We hope that it becomes another useful reference for those looking for answers to their own S5 issues. Don’t forget to visit our main Galaxy S5 troubleshooting page if you don’t find anything useful in this one.

Below are the specific topics we cover in this material today:

  1. Galaxy S5 does not receive OTA updates
  2. Galaxy S5 screen keeps flickering
  3. Phone and contacts apps keeps crashing on rooted Galaxy S5
  4. Galaxy S5 wifi won’t turn on
  5. Galaxy S5 becomes totally unresponsive and won’t turn back on
  6. Galaxy S5 doesn’t show it’s charging

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 does not receive OTA updates

Hello. I just recently left Sprint to use Total wireless (runs on Verizon networks). While at Sprint, I had a Samsung Galaxy S5 updated to Android version 6.0.1. Because I had to return that specific S5 back to Sprint when my contract was up, I purchased a new Samsung Galaxy S5 when I switched to Total Wireless. My new S5 with Total Wireless is running on Android version 4.4.2. I’ve tried prompting the software update but it keeps indicating that “the latest updates have already been installed.” Who can I update my new Galaxy S5 with Total Wireless. — Lee

Solution: Hi Lee. Like in Sprint, you should be able to receive regular over-the-air (OTA) updates from Total Wireless if you bought the phone from them. Carrier-provided or carrier-bought phones should be running a version of Android they customize so they are obligated to update the software from time to time. If you are not receiving any updates from them, make sure that you let them know about it so they can check possible reasons what that is so.

Keep in mind that if purchased your S5 separately from Total Wireless but use their SIM card, your phone may not be able to receive OTA updates. The same is true if your phone is from another carrier. For example, if your current S5 is originally built for T-Mobile (because you can see its logo when booting up), don’t expect to receive OTA updates.

If you are the more adventurous type, consider flashing the most recent stock firmware to your phone. This is done via Odin. The thing is, flashing, if not done properly, can permanently brick your phone. If you want to go through with it, make sure that you do some research first. There are a lot of other websites that specializes in helping Android users how to flash their devices so try to invest some time looking for them. XDA Developers Forum is a good place to start. Our blog does not support flashing and rooting so we can’t help you in this regard. One of the most important thing to remember when flashing is to ensure that you’re using the correct firmware. For example, you can flash or install a Verizon firmware to an S5 that’s built for T-Mobile. Doing so would brick the phone and create more problems than solutions. Make sure to know more about your phone by looking up the model number and other details on Google.

Problem #2: Galaxy S5 screen keeps flickering

Hello there. I have an S5 Galaxy. It’s been doing the screen flickering issue for a lot recently. It only does it when the phone goes to sleep and i have an issue getting the screen to come back up. takes anywhere from 30 seconds to a minute to actually get it back. I tried both the # 1 and # 2 restart/ reboot, i even wiped it clean and factory restored it. It’s still flickering though. Is there another way to fix it or do i need to go and have a tech fix it, and what would the problem be caused by? I have dropped it in the past as well, but it didn’t start doing the flickering thing until recently. — Sam

Solution: Hi Sam. If the flickering screen issue persists even after a factory reset, bad hardware may be to blame. The screen may have been damaged for some reason, resulting to the issue at hand. Since there’s no direct way to test the hardware, you must do so indirectly — by booting it to a different mode. Try to restart the phone to recovery mode. Here’s how:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Remember, if the screen continues to flicker even when on this mode, that’s proof that the screen may have been damaged. In this case, you need to bring the phone to Samsung service center.

Problem #3: Phone and contacts apps keeps crashing on rooted Galaxy S5

I rooted the phone with King Root. The phone was given to me. I had a blank is card in just for WiFi purposes. I did not get the chance to flash a custom recovery when process com.android.acore went haywire. I cleared cache and it worked for a few minutes then the phone, process, and contacts started crashing. Factory reset was my only option so I booted to recovery and did so. well now the phone will boot to setup wizard prep page but phone and contacts are still crashing. I have no PC, no OTG cable or any way of using doing by USB. I tried wireless add but without getting to the WiFi portion of setup wizard I can’t do anything. Any suggestions before it becomes .357 fodder. — Mike

Solution: Hi Mike. We don’t support rooting-related issues in our blog so we suggest that you contact the developer of root software you used instead. There may be a specific tweak that needs to be done to make the software become stable again.

If you plan on unrooting the phone, a PC is needed. We can’t obviously help you get a PC so you find a way to do that.

As a friendly reminder, never try to customize the software in the future if you aren’t prepared for complications that may arise. Rooting and flashing are inherently risky processes that are only advised for advanced Android users.

Problem #4: Galaxy S5 wifi won’t turn on

The WiFi of my phone had a problem, i.e. it could not come on. If you tap it, it will just turn light green but will not come on. So i went online and i saw something that looked like the solution. These are the steps that i was told to take:

  • Turn the phone off. If you can’t, remove and reinstall the battery.
  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.
  • You can use the volume buttons to scroll up/down
  • Scroll down and select ‘Wipe Data/Factory Reset’. Use the power button to confirm selections.
  • Select ‘Yes – Delete All User Data’. Use the power button to confirm selections.
  • Select ‘Reboot System Now’. The phone then reboots to factory settings.

But after i carried out these steps, the WiFi still did not come on and the phone cannot come on without passing that stage in the rebooting process. Please help me by sending an email to me on the steps that i should take in order to solve my problem. Thank you. — Ehinosen

Solution: Hi Ehinosen. First of all, we don’t send our solutions to emails. We want to make our solutions to be publicly available so we hope you’ll find this post in time.

Secondly, your issue appears to be caused by hardware malfunction. The process you tried is called factory or master reset and should be the ultimate software solution that you can try. It basically deletes all user data from the phone and restores all software settings back to their working, factory state.

If it didn’t improve the situation after doing it, that’s proof of a hardware issue. We can’t say exactly what particular hardware component may not be working properly but there’s a chance that it can be the antenna. In this case, the best thing that you can do is to have the phone repaired or replaced.

Problem #5: Galaxy S5 becomes totally unresponsive and won’t turn back on

Dear Droid Guy. Today, we gave our son a new (not refurbished) Galaxy S5. It was to replace his Galaxy S4. His S4 was working just fine before we tried to switch from one phone to the other. The S5 did come on and seemed to work for the first few minutes, but then at some point while we were changing from one phone to the other it blacked out a couple of times.  We were able to get it to come back on after a couple of minutes the first few times, but after the last time it is completely unresponsive and won’t even come on at all.  So, the strange thing is that when we tried to just switch back to the S4 now that was working just minutes prior it is no longer working either.  They both seem about the same not responsive at all and a can’t even hard reset either phone.  Any ideas?  Please help.  Thank you for your time. Sincerely. — Tiffany

Solution: Hi Tiffany. We can’t think of anything that can cause two working phones to, out of the blue, fail to power on almost at the same time. There are a number of possible causes that can cause an electronic device to fail to boot up normally. We won’t discuss these causes here as you did not even bother to give us a comprehensive history of the problem. The important point we want to drive here though is this: if the phone were physically damaged but you chose not to tell us about them, don’t waste your time looking for software solutions. Phones can be physically damaged if it’s been:

  • accidentally dropped,
  • exposed to liquid (water, seawater, moisture)
  • placed near a heat source (oven, inside a hot car under direct sunlight)

Again, if your son’s phones have been placed under any of the situations above, stop asking people for solutions. Just bring the phone to a service so a technician can assess if there’s something that they can do about them.

On the other hand, if the phones are well taken care of, there’s high likelihood that bad software may be to blame. This means that software solutions may help in fixing them. Try to boot the phone to different boot modes and see if you can power them up. Each boot mode offers a different approach to solution so make sure to do some research via Google on what to do next. For example, if your phone only responds to a hardware button combination for download mode, then your option involves flashing stock firmware. If you’re not familiar with this process, you can ask Google some specifics on how it’s done.

Below are the specific steps on how to boot the phone to different modes:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If the phones remain unresponsive after trying the different hardware button combinations, you can also try to see if their respective batteries are to blame by using different ones.

If the new batteries won’t help either, consider having the phone’s hardware checked, or the units replaced.

Problem #6: Galaxy S5 doesn’t show it’s charging

 Hi, I’m Nithin. I have a Galaxy S5 and when I charge it there is no response as if it is charging, so I thought that it was the wire and adapter’s fault and charged them. Even so, there was no response, then I try it with a power bank. This time, on the power bank, it showed that the phone is charging, but in the phone it didn’t show. After that I shutdown the phone and open it up again, and  from 14% of power went to 26%. So the phone is charging, but the phone doesn’t show it is charging. When I shutdown the phone me and charged it there still was no response of a charging battery instead there was a attention sign on the battery. Can you and your team please find out what this is and why it has come and how I can fix it. — Mnithin1500

Solution: Hi Mnithin1500. If you can still boot the phone normally, the first thing that you want to do is wipe the cache partition to ensure that the phone’s system cache is updated. This is how it’s done:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Once you’ve cleared the cache, you also want to recalibrate the battery to retrain the operating system on how to read battery levels. Here’s how:

  • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  • Turn the phone on again and let it turn itself off.
  • Charge the phone without turning it back on.
  • Wait until the battery says it fully charged to 100%
  • Unplug the charger and turn the phone on.
  • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  • Unplug the charger the turn the phone on again.
  • Use the phone until you drain the battery down to 0.
  • Repeat the cycle once.

If your phone is totally unresponsive and you can’t do the two processes, try to boot the phone to other modes as mentioned above. They should be the last potential solutions that you can try on your end. If the phone is totally dead and you can’t also do the different hardware button combinations, you’re out of luck. You must need to submit the phone to Samsung service center so the hardware can be examined.


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