Welcome to the last post for the #GalaxyS5 for this week. We bring 5 more S5 issues taken from reports from some of our readers during the last few days. More S5 posts will follow in the coming weeks so keep watching for them. For those who will not find this post helpful, try to visit our main S5 troubleshooting page.
Below are the specific topics we cover in this material:
- Galaxy S5 black screen issue after inserting SD card
- Galaxy S5 battery drains fast and unable to receive calls
- Galaxy S5 keeps rebooting but works normally when plugged in to PC
- Galaxy S5 unable to receive some SMS
- Galaxy S5 unable to move apps to SD card
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Hello Android guy, I bought a 28 GB SD card for my Samsung galaxy s5. It is labeled Samsung and appears to be legit. I installed it on into my phone, transferred pictures from my computer through the USB cord. Within a day or 2, my screen started to have the infamous colored lines while charging, followed by the lag in waking up, followed by the black screen of death. Unfortunately, I had already performed all of your suggested fixes for “BSOD” and wiped my phone before taking it to Samsung to find it was a hardware problem with the screen itself.
Fast forward like 6 months because I was scared to make any changes with my phone, and I run out of storage. I inserted my same SD card into my computer, copied all the pictures, and formatted the entire card, not just the quick format, the 3 hour format. I then spent a day transferring files back to the SD card through the USB cord. A day or 2 later, I had the colored lines, the lag in waking, followed by the “BSOD”, only this time, I recognized it for what it was and took it to Samsung where they replaced the screen again. Is the SD card really damaging my screen or is this just coincidence? I am scared to death to put the card back into my phone. Thank you. — Juanita
Solution: Hi Juanita. As what we have checked, there’s no logical reason that a defective SD card can result to a black screen issue for any Android phone. The usual causes of BSOD generally varies but the most common is hardware damage due to heat/liquid exposure and/or accidental drop. We’ve heard of some rare cases wherein a smartphone gets a black screen issue after installing an app but they were all fixed by removing the problematic app or after performing a factory reset.
That you experienced the same issue on the same device, one of the following may be to blame:
- something in the way you use and care for your device is at fault,
- you’ve unknowingly introduce the same bug or glitch by installing the same set of apps after a factory reset,
- the device in itself is defective
Since you have already done all the basic software troubleshooting solutions, I suggest that you bring your phone to your carrier and request to replace your phone if it’s still under warranty.
Hi Droid Guy, I came across your website and didn’t see my issue. Hoping you can still help. I’ve had my S5 for almost 2 years, love it. Still works fine. However, it doesn’t seem to hold a charge anymore and it drains super fast. I have to charge my phone all the time. I’ve tried turning off almost everything, ie. Location, wifi, Bluetooth, everything. I’ll charge it full before I go to bed then unplug it and wake up to 30or 40%. When I plug it in to charge, it charges really fast, especially if it is turned off. Do I need a new battery? It also does heat up quite a bit sometimes.
Also, I am unable to receive calls at my house. I get texts and voicemail messages, but it doesn’t ring and I have no missed calls in my call log. Not sure if you can help with this, but would be nice. Thank you. — Sandy
Solution: Hi Sandy. There are a lot of possible factors why your battery drains so fast. Three common issues though could be caused by a defective battery, firmware problem or a third-party application. Since the phone has been used for almost 2 years, the battery may show sign of degradation.
But before getting a new battery for your device, we suggest that you try the basic troubleshooting steps first to identify the root cause of the problem and get the best resolution.
Third party apps
The first thing that you want to do is to check the third-party apps that you have installed in your device. Some apps might be corrupted or may not work properly with the current operating system, resulting to bugs that creates more wakelocks. Wakelocks are mechanisms of power management service used by apps which restricts the device from going to deep sleep in order for the apps to sync data as necessary. The apps are continuously running even if you’re not using it, thus affecting the battery life of your device. To minimize wakelocks, consider turning off the phone while charging.
You can also set the phone in safe mode to prevent the third-party apps from running during charging sessions. If one of the third party apps is the cause, this procedure should be effective as third party apps and services will be prevented from running. Follow the steps below on how set the phone in Safe mode.
- Turn off the device.
- Press and hold the Power button.
- Release the Power button once the Samsung Galaxy S5 will appear on the screen.
- Press and hold the Volume down key immediately after the Power button is released.
- Safe mode display will appear at the left corner of the screen.
- Release the Volume down key.
- Uninstall the suspicious apps then.
Delete the cache partition
If the problem remains, wiping the cache partition can also be the solution. The cache partition stores temporary files associated with your apps in order for the system to load them quickly. Files stored in the cache partition can be corrupted especially after an update of software, leading to malfunctions in your phone and erratic app behaviors. Wiping the cache partition in this case therefore is a good potential solution. Clear the cache partition by using these steps:
- Turn the device off.
- Press and hold the Volume Up, Power and Home button simultaneously.
- Release the Power button once the phone vibrates while continue to press and hold the Volume Up and Home buttons.
- Release both buttons when the Android System Recovery screen will appear on the screen.
- Highlight wipe cache partition by pressing the Volume Down button.
- Press the Power button to confirm the selection.
- Press the Power button to restart the device when the wipe cache partition is complete.
Restore all software settings to default via factory reset
After all these steps and still having issues with your phone, then it is advisable to restore your phone to its default setting. Create a backup of all files you want to save from your device before doing the steps given below.
- Turn off device.
- Press and hold Volume Up, Power and Home buttons at the same time.
- When the Samsung logo appears on the screen, highlight the wipe data/factory reset option using the Volume down button.
- Press the Power button to confirm the selection.
- Use the Volume down button to highlight Yes – delete all user data option on the screen.
- Press the Power button again to select.
- Select Reboot system now by pressing the Power button.
- The device will restart and it will bring the phone back to its original state when you first bought it.
Replace the battery
All issues that you have mentioned above might be fixed after factory reset. If not, then the best solution is to get a replacement of your battery. Keep in mind that Lithium-ion batteries like the one in your phone have limited lifespan and the more you use it, the shorter its maximum life becomes. Typically a battery of this type can start showing performance issues after 200-300 charging cycles. A charging cycle starts when you charge the battery at 0% to 100%, then discharge it (use it) again until it reaches its empty level (0%). If you charge your phone at least once a day since you unboxed it 2 years ago, it’s high time that you start to consider getting a new battery.
For your second issue, the best party that can help you is your carrier. We don’t know how you determined that you were not getting voicemails and voice calls but we’re hardly the least that can effectively help you check all possible causes of this problem. Talk to your carrier’s technical support team so they can advise you on what to do.
Hi there, I’ve been having this all of a sudden issue with my galaxy S5 for a week now where the phone constantly will reboot itself on and off. I’ve tried everything to wiping and clearing cache to hard factory reset a couple of times thinking it might be an app installed but it still would reboot itself. It even does it when its being charged from an outlet. Now here’s the crazy part. When it’s plugged into the computer with the USB, it doesn’t reboot itself and works just fine but as soon as I unplug it from the computer it turns off and does it all over again.
So I bought a new battery thinking that might be the issue but turns out it wasn’t because it still kept rebooting. I’m so confused because I take such good care of my phone. I have never dropped it nor has it ever been exposed to any moisture or water. I’m dumbfounded because it seems to work just fine when plugged into a computer. Hopefully you can advise me on what it could possibly be. Your response would be greatly appreciated. Thank you and hope to hear from you soon. — Linda
Solution: Hi Linda. The constant rebooting of your phone can be caused by a third-party app that was installed. The temporary files stored when you downloaded the app may contain bugs or corrupted data that brings your phone to crash. If you can remember the app that was recently installed, clear the cache and data from this app.
Here are the steps to clear cache and data from the app:
- From the Home screen, tap the Apps icon.
- Select Settings.
- Select Applications under the Device section.
- Tap Applications Manager.
- Select the app you want to clear the cache.
- Touch Clear Cache.
To clear the data, the steps are as follows:
- From the Home screen, tap the Apps icon.
- Select Settings.
- Select Storage.
- Touch Cached data and tap Delete to confirm.
If you’re unsure which app it is, set the phone in safe mode to disable the third-party apps from running. This will help you identify if these apps are responsible for your phone problem. Monitor your phone while in safe mode and uninstall application individually if problem won’t occur during this state. If it’s still ongoing, then you need to wipe the cache partition in your phone. The Android operating system can also cause the phone to keep restarting. This is usually encountered when a new firmware update was installed and the data stored are outdated and irrelevant to the current update. Remember to backup all files from your phone before doing the factory reset as this will clear all files, apps and any documents stored in your device. You can follow the steps provided above for Sandy’s concern on how to set Safe mode, wipe cache partition and restore phone to factory settings. When phone still continues to restart after factory reset, then the reason could be a hardware issue or the battery is bad. To test if the battery is defective, take out the battery and try to check if it’s inflated. If you have an extra battery try using that as well and observe your phone. If issue still exists, contact your network carrier and have your phone repaired.
Hi, I have found your email address on : http://thedroidguy.com/2015/06/how-to-fix-samsung-galaxy-s5-not-sending-receiving-sms-mms-108100
I have a problem with my Galaxy S5; especially with the Message application. The problem is happening with only one contact that I text with all the time; I don’t know why sometimes I receive his texts and sometimes I don’t, but my recipient receive all the texts I send. The only problem is me not receiving some of his texts and it happens randomly but this past week it happened 5 days straight. We keep texting but at a certain moment I don’t receive some texts till he double text or triple text me (asking if I received something). I don’t know if its a problem of the number of text messages with this particular contact (we have almost 14600 texts) I deleted the discussion with all other contacts. But I don’t know why it keeps happening. Should I reset my phone ? Will it help ? Thank you. — Oumnia
Solution: Hi Oumnia. Yes, setting the phone back to its original state can possibly fix the problem. However, I recommend to try other troubleshooting steps first before heading to factory reset. There are instances that just by clearing cache from the app can also fix any phone malfunctions. All you need to do is wipe the cache and data from the Messenger app to remove any possible bugs in the temporary files of the app. The steps are provided above for your guidance. If unsuccessful, do a factory reset then. Don’t forget to create a backup of all files you want to save from your phone as this will be removed after factory reset. Contact your network carrier if problem persists as this could be an internal issue that can be fixed on their end.
During the process of moving apps to SD card, a message comes up saying something like “card safe to remove,” which means the card has been unmounted, but the moving process seems to complete after a long while. However, the card is actually unmounted and when mounting again, app is lost. It has not really been transferred. If I turn on and off, app is still lost. Need to reinstall app it every time. I upgraded my SD card from 32GB to 64GB. I turned off the phone, pulled out SD card, put into my card reader and transferred all info to the computer. Then put in the new card into the card reader and copied everything from the old card to the new. Then put new card in phone and turned on… and this happens. I have now done the following: turned off mob, pulled card out, copied all to computer, but then put card back in the phone and formatted card (twice), then phone off again, taken card out and into card reader to copy files previously saved on computer. Then put card back into phone and turned on, but that doesn’t stop the problem. I thought it could be a problem with initially the card being FAT32, so I did the format on the phone to exFAT hoping that would solve it, but it didn’t. — Rani
Solution: Hi Rani. Based on the information you have provided it seems that the card is not the cause of this problem. Since you have already tried to use a different SD card and the issue has reappeared, a bug from the third-party app or the hardware itself can be the culprit for this error. You need to ensure that the apps you are trying to move are those that can be moved to the SD card as not all apps can be moved to the external storage. There are some apps that were only designed to be stored on the internal storage of the device by its developers. If this is not the case with the apps that you are referring to, then you need to clear the cache partition of your phone. This is necessary to remove any possible bugs or corrupted files that is stored in the device. Do a hard reset in your phone if problem is still present. Check the steps provided above for your reference. I hope these basic troubleshooting steps will addressed your concern. If still unresolved, send your phone to Samsung center or a third-party shop and have it checked as this could be caused by a hardware issue.
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