in ,

Galaxy Note 4 turns off when using camera app, won’t sync with Microsoft Outlook on PC, other issues

Welcome to another post about the #GalaxyNote4. Our post for today covers 6 more reported issues. Don’t forget to visit our main Galaxy Note 4 troubleshooting page if you can’t find the solution to your own Note 4 issue.

For now, here are the specific topics in this material:

  1. Looking for a Note 4 app that can show email addresses in group message
  2. Accidentally dropped Galaxy Note 4 won’t turn on when not plugged in to charger
  3. Galaxy Note 4 turns off when using camera app | Galaxy Note 4 won’t stay powered on unless it’s plugged in to charger
  4. Replacement Galaxy Note 4 keeps overheating
  5. Galaxy Note 4 forwards SMS sent to friend to another number
  6. Galaxy Note 4 won’t sync with Microsoft Outlook on PC

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Looking for a Galaxy Note 4 app that can show email addresses in group message

None of the messaging apps I have tried will show participants in a group message that are using email addresses instead of phone numbers. I finally  found the latest Goggle Messenger 2.0.768 that actually displayed images and videos properly and appears to work properly with group messaging only to find out that I couldn’t actually tell who was on the group because the apps don’t display any participant using an email address (several in the group don’t have cell phones so they rely on email.) I find it disconcerting when I don’t know who is actually receiving messages I am sending. It appears that everyone else in the group can see the other participants. There is a variety of phones (iPhone and Android) as well as carriers and the others can all see the complete list of participants. I have tried different apps, looked for settings that might need to be changed, and verified that I can actually text to an email address. In this case, when I create the text message, I can see the email address of the person I am sending to in the participant list. I thought it might have something to do with my contact list so I made sure that all the members were added and that the email addresses were correct, but they still do not display. I did not add the email participants to the group but i would expect that no matter who did, everyone should be able too see everyone included. Am I doing something wrong or is there some issue that needs to be addressed? Thanks for any help you can provide. — Kim

Solution: Hi Kim. We are not aware of any app (stock or third party) that can give you what you want. Standard messaging apps operate by sending to and receiving from carrier-provided numbers. Messages sent via messaging apps are handled by text messaging system of carriers, which is separate from email system. SMS and email uses different protocols in sending and transmitting so you can’t have them both in a messaging app. If you want to send messages to email addresses, why not use an email app instead?

Problem #2: Accidentally dropped Galaxy Note 4 won’t turn on when not plugged in to charger

Samsung Note 4 N910C. Recently while bouldering my phone fell out of my pocket less than 1m high. There is no visible damage on the phone. The battery life is now less than 3 hours and the phone seems to heat up regardless of what I am doing. I have tried five different batteries. The phone will drain power from a battery while turned off. The phone will not turn on unless plugged in, even when the batteries are at 100%.

I contacted Samsung and they basically told me I am out of luck since I bought the phone 14 months ago. I have tried multiple factory resets, booting in safe mode, removing the micro SD. I am at a loss on what I should do. I spent over 500 USD less than 16 months ago. Any help would be greatly appreciated! — Jordan

Solution: Hi Jordan. Like water damage, subjecting an electronic device to shock beyond its tolerance level can lead to anything. Some devices may suffer from minor damage while others may receive permanent long-term hardware malfunction. The only way to know what the problem might be is when symptoms start showing. If the problem you’re experiencing right now started occurring right after you dropped the phone, stop looking for software solutions. There’s no software tweak that you can do to fix the problem. That’s the reason why nothing happened even after you’ve done multiple factory resets and other software solutions.

If the phone is no longer within warranty, you must invest some money for possible repair. Keep in mind though that repairs for this type of issue is not always successful because a technician may never find out where the real trouble lies. If you don’t want to spend for another phone at this time, you have no choice but to take the chance with repair.

Problem #3: Galaxy Note 4 turns off when using camera app | Galaxy Note 4 won’t stay powered on unless it’s plugged in to charger

So, I’m reaching out because we are trying to make the Note 4 last as long as possible. Since the Note 7 recall, we have decided to wait til the next Samsung release.

The Issue: when using the camera app, the handset will power off and status light will be blinking blue. There is no specific battery percentage this occurs on. could be 50,39,or 25% Handset will power off at 25% and will not power back up until plugged in to charger. Purchased replacement battery, issue continues with no change. Completed warranty Exchange, issue continues now on replacement device. Factory Reset on Replacement device, and reboot with camera use emerged. Was wondering if this could be an issue with Power IC and motherboard. Just so happens to be on refurbished replacement too. Or could I now just have 2 bad batteries. Thank you so much for any feedback. — Rick

Solution: Hi Rick. It’s highly unlikely that a replacement Note will have exactly the same problem as the first unless there’s something that you do that leads to the same issue. If factory reset did not make any difference, the problem must be coming from one of your apps. To see if it’s a third party app, try restarting your phone to safe mode and observe it for a few days. This will give you enough time to compare battery and phone performance while the phone is in safe mode. If the issue won’t occur while safe mode is enabled, you must start uninstalling apps until you’ve identified the cause. Below are the steps on how to boot your Note 4 in safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

To ensure that your phone reads battery levels correctly, make sure that you also recalibrate it. Here’s how:

  • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  • Turn the phone on again and let it turn itself off.
  • Charge the phone without turning it back on.
  • Wait until the battery says it fully charged to 100%
  • Unplug the charger and turn the phone on.
  • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  • Unplug the charger the turn the phone on again.
  • Use the phone until you drain the battery down to 0.
  • Repeat the cycle once.

Whether there’s a hardware issue like a power IC or unknown motherboard malfunction involved is not for us to say for sure. If you’ve already tried all software solutions, you can assume that there may be an issue with the hardware department, but we will not be able to identify the defective component. Only a technician who can physically check the phone can. The symptom you’re describing here is too general and does not point to anything specific.

Also, don’t forget that Lithium-ion batteries degrades the moment they leave the factory. If the refurbished phone you received is sporting a 2-year old battery at this time, you can never expect it to give you much battery power. Try getting a brand new Note 4 battery (hopefully it is from more recent batches of Lithium-ion batteries) and see how that works.

Problem #4: Replacement Galaxy Note 4 keeps overheating

So I just recently got a replacement Samsung Galaxy Note 4 because i was having issues with my phone overheating. When i got the replacement from my company they said there was something wrong with the system itself. now that i have this replacement phone and buying a brand new battery just to be safe I can not get my phone to charge. It’s telling me that it is overheating and i cannot use any of my apps because it claims that the temperature is high when actually the phone isn’t even hot at all. It is actually either cold because i was outside or at room temperature and is nowhere near the heat. I’ve had the replacement for only 3 weeks now and i haven’t dropped in water nor has it fell on the floor where there could be any damages. — Breaze

Solution: Hi Breaze. Your issue is similar to Rick above. Make sure to follow our suggestions for him (boot in safe mode and battery calibration). If you haven’t tried factory reset before contacting us, don’t hesitate to do it too. This will not only eliminate possible operating system level bugs, but will also revert all software settings back to their known working state. After factory reset, make sure to observe the phone for at least 24 hours to see the difference. See to it that you don’t install any app during this time. To factory reset your phone, follow these steps:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup

Problem #5: Galaxy Note 4 forwards SMS sent to friend to another number

Hi. I have been having trouble with my phone for a month now. I don’t know if it is my phone or my husband is doing it to my phone and i really hope you can help me to resolve this issue because it is really annoying.

My text message always sends it to my husband’s phone. We just recently switch his phone to a completely new phone and for some reason he still receive my text message. It keeps forwarding my text message to my husband phone after i send it to a friend and only that number’s text message forward to my husband’s phone. The rest that i text message doesn’t forward to my husband.

I am assuming that my husband did something to my phone because he got a new phone and it does send to his phone too. My Note 4 was with Sprint but i cancelled the service. I download an app for texting and calling called “Text Now.” When i first download and text my friend it doesn’t forward it. Only after it has been 3 or 4 days that it is starting the same thing.

I am assuming my husband did something to my phone or his phone to keep having my text message forward to him. After, I message to that friend maybe few minutes later it will forward my conversation or if i call that friend it will message to my husband when we first talk on the phone to when we stop. I hope this is something i can resolve soon. Hoping to hear from you soon. — Mee

Solution: Hi Mee. If you think you’re husband has done something to your phone, why don’t you talk to him about it so you’ll get a straight answer in the first place? We don’t know the full history of your phone so there may be nothing that we can do to help. If, for some reason, you can’t talk to your husband about this issue, simply reset all software settings back to factory defaults. Here’s how:

  • Back up all your important files and contacts.
  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup

Once you’ve factory reset your Galaxy Note 4, make sure that your husband don’t touch it ever again.

Problem #6: Galaxy Note 4 won’t sync with Microsoft Outlook on PC

I have been using Note 4 for some time. The battery discharge was pretty quick and the phone would shut down after the battery would show 35% remaining. On connecting to charger, it would show 35% battery and the phone would start charging. My first instinct was to go for factory reset so that if the problem was due to any app that problem would be sorted out. I did my factory reset and the problem of battery was resolved. However, when the phone was connected to the computer for an Microsoft Outlook Sync, it would detect the phone and would show syncing Outlook and get stuck @ 0%. I’m trying to sync my phone through Smart Switch. Before going for factory reset it did sync once and I believe since the phone is detected there is an issue with some permission on the phone that is stopping the sync. I don’t get any error code as well. — Anup

Solution: Hi Anup. The only setting that handles email sync function is the sync option under Settings, or the button in the status bar, also known as the master sync button. If you’ve already turned this on before contacting us, the problem may lie on the Outlook app itself. Make sure that wipe its cache and data before attempting another sync session. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If that won’t fix the problem, disable all the security features for your Outlook account such as two-step verification and app permissions. Once you’ve done that,  configure your Outlook account on your phone again before syncing.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Leave a Reply

Your email address will not be published. Required fields are marked *

Samsung Galaxy S6 Screen Keeps Lighting Up In Sleep Mode Issue & Other Related Problems