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How to fix Samsung Galaxy S7 Edge that has error message “Unfortunately, Messages has stopped” and other related application issues

The error message “Unfortunately, Messages has stopped” occurs to all Android smartphones and that includes Samsung Galaxy S7 Edge. It often occurs when you are using an application, in this case Messages app or the default messaging application of your S7 Edge. This issue mostly appears after a software update because there might be some old temporary system files left that was not deleted during update process. So, even the Samsung Galaxy S7 Edge’s superb specs cannot escaped this kind of issue.

In this post, I will tackle this problem and other related Samsung Galaxy S7 Edge error message issue. Continue reading the post to know more about this problem as well as the recommended troubleshooting steps to resolve the issue.

For those who have other issues with the S7 Edge, visit our troubleshooting page as we already addressed several problems. Find ones that are related or similar to yours and use the solutions we provided. If they don’t work or if you need further assistance, feel free to contact us by completing this questionnaire. Please include more details as much as possible so we can help you better.

Troubleshooting Galaxy S7 Edge with “Unfortunately, Messages has stopped” error

Problem: How to get rid of “Unfortunately, Messages has stopped” in Galaxy S7 Edge?

Troubleshooting: Is this the first time that you encountered this kind of problem? If so, then your device might be experiencing a software issue and it can be fixed. But don’t set aside any other serious problems that could mess the device or even brick it. What you have to do is to clear the cache and data of your messaging app, it’s the easiest step but most of the time the most effective solution to the issue. Here are the steps on how to do it:

  1. Go to Apps
  2. Tap Settings
  3. Tap Applications
  4. Tap Applications Manager
  5. Navigate to ALL tab
  6. Once inside the ALL tab, start your search of Messaging app
  7. Tap the Messaging app
  8. Tap Clear cache
  9. Tap Clear data
  10. Go back to the main screen

Alternatively, you can access the Settings menu through notification panel.

  1. Swipe down the notification panel
  2. Tap the gear icon to access Settings
  3. Tap Applications
  4. Tap Applications Manager

Once you done, you can then try using your messaging app on your Samsung Galaxy S7 Edge.

Step 1: Run the phone in Safe Mode

If ever the issue still occurs after clearing the cache and data, there’s a possibility that it was caused by third-party apps. There are these apps that have malware or virus that can mess up the system and it could be worst. To verify if the culprit is a third-party app, you have to run the device in Safe mode, it will temporarily disable all the third-party apps installed and determine if the device will run smoothly. While in this mode, you can easily uninstall the suspected apps and remove them permanently to avoid the issue from recurring. Follow the steps below how to run in Safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 2: Run it in Recovery Mode and try wiping the system cache

This method is like clearing your individual app cache and data but the only difference is that your clearing the overall system cache files. In recovery mode, you can as well choose to master reset your device but, that would be the last resort if the issue still occurs after clearing the system cache. Here are the steps how to do it:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 3: Perform master reset on your phone

After following all the mentioned steps above and the problem remained, you have to do the master reset your device. This is the last resort that you have to do before bringing the device to a tech. But, before you proceed to reset your device, we highly recommend you backup your important files first like your photos, contacts, etc. and save it to your SD card or external hardware device.

It will restore your device back to defaults just like the first time you got it. Here are the steps on how to master reset:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

How to troubleshoot Galaxy S7 Edge that shows “Unfortunately, Contacts has stopped” error

Problem: “Unfortunately, Contacts has stopped” error message appear whenever I try to choose contacts from my list. However, when I just key in the number manually, the message goes through minus this error. I’m not sure what happened but I think there was an update prior to this problem. How can i fix this?

Troubleshooting: Let’s go straight ahead to your issue. Your might have a software issue that triggered this error message because of the corrupted or damaged files. If you recently downloaded a software update, for some reason it might have been interrupted or the download wasn’t finished. You can try downloading the software update again, but before doing so, you can run the device in recovery mode and clear the system cache files.

It is also possible that it’s just an app issue as you said, the error only appears whenever you try to choose a contact from your contacts list whenever you try to send a text message. For this, you need to try to clear the cache and data of the Contacts apps and if that won’t work, then go after the Messages app:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Contacts.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

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