, , ,

How To Fix Samsung Galaxy S4 That Won’t Turn On [Troubleshooting Guide]

Samsung Galaxy S4

We receive hundreds of emails each day from Samsung Galaxy S4 owners and the most common problem is that the phone won’t turn on. There’s no easy way to determine what the cause really is nor is there an ultimate solution to fix it immediately. That is why for this specific issue, we provide troubleshooting guides depending on a situation or the user’s description of the problem.

If the phone refuses to turn back on, it is most likely an accessory or hardware issue. That’s why we always begin our troubleshooting in determining whether it’s a battery or charger issue. And then we proceed by trying to boot the phone in “other modes” such as Safe Mode and Recovery Mode just to know if the device can still power itself up. The following steps will guide on what to do to attempt to fix this problem.

Before we go any further, I just want to say, especially to those who have just tuned in, that we offer FREE online Android support. You can tell us your problem as long as it is Android-related. You may send the details to our Android Issues or post on our Facebook wall and Google+ page. We can’t guarantee to respond to your emails but rest assured we read every single one of them. So, there is a big chance we will include your concern in our future posts. I also suggest you visit our Samsung Galaxy S4 Troubleshooting page as we made an index of all problems we addressed in the past and I can tell you, we addressed more than 500 issues already.

Now, back to our troubleshooting, please follow these steps.

Step 1: Perform Soft Reset On Galaxy S4

When you hit the power button and the phone doesn’t respond, take the back cover off and pull the battery out. Press and hold the button for 1 minute to drain off electricity that is stored in capacitors and other electronic components inside. Now place the battery back in and attempt to turn Galaxy S4 on.

This is a very effective troubleshooting procedure. If your phone just turned off for no apparent reason and refused to turn back on, try this. We’ve a lot of received emails saying thanks for having them informed about this procedure.

Don’t worry, all your data, files, apps and contacts will remain untouched when you do this.

Step 2: Let Galaxy S4 Charge For 10 Minutes

In case the phone didn’t turn on after you did the sort reset procedure or it didn’t respond when you hit the power button, there is a chance the battery is all drained out and there’s no power left to fire up even the screen. Plug the connector in to the phone and the charger to the wall socket. I would assume that you’re using the original Samsung charger for the device. If not, then at least, you’re using a charger that works.

The phone should display the usual charging icon or the LED notification glows red. If not, just leave the phone be for, at least, ten minutes. There are times when the battery is all depleted that the charging icon or the LED will respond after a few minutes.

After, at least, ten minutes of charging, touch the phone to know if it heated up during the process. If so, we are now looking at a possible battery or USB charging port issue and I suggest you immediately bring the phone to a tech because it’s dangerous to continue charging the phone that heats up like crazy when plugged in.

Of course, if the phone didn’t heat up or it did minimally, hit the power button to see if the phone would boot up. If it won’t respond, try several times then proceed to the next procedure.

Step 3: Boot Galaxy S4 In Safe Mode

You may have already known that booting the device in safe mode will temporarily disable all third-party apps. That’s not we’re trying to accomplish here. Instead, we simply want to know if the phone could successfully boot up in “other” modes. This will rule out the possibility that it is a battery and/or hardware issue. Here’s how you boot S4 in safe mode:

To boot the Galaxy S4 to safe mode, follow this:

  1. Press and hold the Power button.
  2. Once the Samsung Galaxy S4 logo appears on the screen (assuming the phone responds to Power key press), release the Power button.
  3. As soon as you release the Power button, press and hold the Volume Down key.
  4. Continue holding the Volume Down key until the phone has completed the reboot process.
  5. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the phone would boot up successfully in safe mode, there is a big chance the problem can be fixed. Start by restarting the phone to see if it would boot up normally.

In case the phone couldn’t boot up in safe mode or stuck on boot logo when you restarted it, proceed to the next procedure.

Step 4: Boot Galaxy S4 In Recovery Mode

This is one of those “other” modes you can try to see if the phone can boot into. If it can, then there are two things you can try. The first one is wiping the cache partition, which deletes all data inside the cache folder, and the second is full factory reset.

To boot in recovery and wipe cache partition, follow these steps:

  1. Press and hold the Volume Up, Home and Power buttons.
  2. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  3. When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  4. Using the Volume Down key, highlight ‘wipe cache partition.’
  5. Press the Power button to select the option.
  6. The phone will automatically restart once cache data are wiped out.

If the phone booted in recovery mode successfully but refused to restart after wiping the cache partition, then try to perform factory reset by following these steps:

  1. Turn the phone off completely. (Remove the battery and place it back in)
  2. Press and hold the Volume Up, Home and Power buttons.
  3. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  4. When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset.’
  6. Press the Power button to select it.
  7. Using the Volume Down button again, highlight ‘delete all user data.’
  8. Press the Power key to select it.
  9. Once the reset is complete, choose ‘Reboot system now.’
  10. Press the Power button to restart the phone.

Of course, the two procedures above can only be followed if the phone booted in recovery mode successfully. However, if it refused to get into recovery, then we are now looking at a probably hardware issue. Time to do what the final step suggests.

Final Step: Let The Technician Check The Phone

You must understand that the first three steps are ways to determine whether the phone can still boot up in other modes successfully. And since it can’t, there’s nothing else left for you to do but seek help from someone who knows your phone inside and out.

The technician will try using a different battery to rule out the possibility that it’s a battery issue. After doing so and the phone still refused to come on, that’s the time he will check on the hardware.

If you’re under contract with your provider, you might want to call them first to know if they can provide a replacement unit.

I hope this simple troubleshooting guide can help you, somehow.

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

 

106 Comments

Leave a Reply
  1. After 2 days and a new battery nothing worked until i Found you instructions to get my s4 working. I set it back to factory standards and it starting downloading software and apps. Everything is OK again. Thanks for everything and the $$$$ saved.

  2. Found your post with a Google search. My Samsung S4 simply stopped responding. Step 1 worked – first time. Thank you very much for the post!

  3. Well!!!! Thanks for the advice and step by step guide to attempting to switch on my phone. Sadly I am at the last option. Let a technician look at my phone. : (
    I even went to the trouble of buying a new battery and its not the battery.

  4. Please tell me how to solve this problem to turn on my samsung Z3 phone. It crashed itself not able to power on .Please tell me the way

  5. My phone is off… I’ve had problems for awhile, but I think this last upgrade did it. Won’t turn on at all!

  6. Can I add my name to the list of people thanking you for Step 1. My phone was fine this morning (fully charged) and then at lunch time, it would not turn on. I followed Step 1 instructions and it worked like a charm.

  7. Tried everything new battery; all the resets. Nothing. Suggests that an upload has switched phone off permanently

  8. I fix my phone perfect by the way you share. Thank you very much good friend. You are the best.
    wish everything good come to you. Take care. Thank you very much.

  9. took cover off…removed battery… held power button for about 5 min. and put it back together and works good… thank you

  10. Step 1 worked for me. Took battery out and held button for one minute You are a lifesaver!!! Thanks so much

  11. My s4mini switch off during a call wont turn back on had a spare fully charged bat so tried that an charger works have tried steps above an still nothing will i loose all my photos if its a hardwear problem or can they be retrieved thank you

  12. Mr Jolo wrote this – I have a new problem. Everytime I plug in my battery (the stock one) to my Samsung S4, the phone starts immediately without me pressing the power button. It stays on for about 5 seconds (just shows the samsung s4 screen) then turns off immediately. I have tried steps 1-4 so does that mean I have to take my phone to a technician now?
    I have the same problem now? Any advise or go to tech?

  13. Soft reset (step 1) worked perfectly! Thank you for this information. I was worried I’d have to replace my phone and/or lose all my contacts.

  14. My s4 mini is completely dead, not even charging. Charged battery in another s4 mini and can be sure, that both charger and battery are working. phone had no water damage and was not rooted and everything worked fine the past 2 years. then sudden death, after many attempts it started again but into a bootloop from where i could not go into safe mode and not into recovery mode (resting android with red triangle) but into download mode. when I wanted to switch on again (after having installed odin and found the firmware) it did not work anymore. now completetely dead. please help.
    Gisela

  15. I have a new problem. Everytime I plug in my battery (the stock one) to my Samsung S4, the phone starts immediately without me pressing the power button. It stays on for about 5 seconds (just shows the samsung s4 screen) then turns off immediately. I have tried steps 1-4 so does that mean I have to take my phone to a technician now?

  16. Step 1 worked!! I have a job interview tomorrow and I have no idea how to get there without GPS! You saved me!!! 🙂 Thank you so so so much! <3

  17. Had this trouble with my S4 completely dead for no apparent reason, tried your step 1 and hey presto it’s back in the room – thank you very much for this useful guide!

  18. Lisa – comment from yesterday 17 February 2017….
    did your son sort his problem? I have same issue. …Getting nowhere.
    Thanks
    Sandra

  19. Step #1 Soft Reset worked GREAT for Galaxy Note S4 ! Thanks!

  20. My phone is probably hard-bricked. It doesn’t boot in any mode, and nothing turns on. I left it to charge for 7 hours, but it only got warm. Good luck to me.

  21. So glad I found this site!! step 1 worked beautifully! Thanks! I am bookmarking this one right now.

  22. My son’s S4 crashed completely and will now not even turn on after the lastest update was installed. Tried new battery and all the restarts, but nothing. Repair shops told him tons of his S4 customers have been coming in with crashed phones because this latest update is too large for the S4 and it can’t handle it so it just completely shuts down. Any work-around to restore them?

  23. When i got home from school i received some notifications. The my phone started vibrating and wouldn’t stop .I turned it off to stop the vibrating and it won’t turn back on. It doesn’t need charging

  24. Mine worked. I did the first step then after that I hold both power button and the lower volume button. It successfully opened.

  25. 1. worked for me. It’s like the battery was not connected right. After doing #1, and plugged it in, suddenly I had 50% battery again, and I was able to power it back on…

  26. same here but my led light comes on and my phone flashed when i got message it made the noise when it turned on but still black screen

  27. I contacted a technician and he said he could provide a replacement for the hardware, which I don’t know what it exactly is. Is there any possibility that my data would be wiped in the procedure?

  28. Worked great for me. Had to take out the battery and then reset. I really appreciate the help!

  29. Thank you!! I am literally due to give birth today and my phone died so i would not have been able to call anyone, take photos or time my contractions. Step one worked swell and you saved the day! excellent 🙂

  30. worked for me – but only when I used the original Samsung USB power cord and wall plug – had tried other USB cables with the Samsung wall charging unit…

  31. Excellent. Thanks a lot. My S4 didn´t work out on any boot mode, so I must take it to the technician, but your Stept Guide is the best one I found on Internet.

  32. My S4 died while I was talking on it. Went completely dead. No screen, no lights, no nothing. Battery is charged. Can’t even get a light. Nothing. Tested the battery , it’s good, can’t get anything else.

  33. My phone won’t turn on at all. At most, all it shows is some static across the entire screen. The blue-red-green light lights up no problem, but nothing else shows up. My battery is fully charged, but the screen remains black. What can I do to fix it?

  34. Yesterday while charging my phone I needed to make a phone call, when I picked it up it was super hot, and would not turn on.. I called my son over and he immediately took off the back of the phone and removed the battery. We let it cool and noticed a metallic burning smell. So I went to Verizon and they were not much help, I paid cash for the phone and the warranty is expired, they suggested I go over to best buy because they sell batteries and this could solve the problem. That was another waste of time. Any how I followed up and tried step 4, on this page, first it shows that my battery is at 51%, second it goes to where this little green guy pops up and I cant see what it says under him he disappears too quick, but in the top left corner in blue it says recovery booting… Can someone please help and let me know if it is fixable.. Thanks

  35. I was running listening to music on my headphones through an app on my phone, when it just DIED. Totally completely shut off. The battery was almost 50% full and it gave no warning. Just died. I tried step one, and it is back up and running. Thank you!

  36. I was downloading app updates for my S4 when it crashed. It would automatically attempt to restart every time I removed and reinserted the battery without touching a button only to crash before completing a full reboot. I tried step #1 a few times before it finally worked. Saved me a lot of wasted time and probably money in going to the store and buying a new phone. Good post!!!

  37. my s4 just show the”samsung galaxy s4’word and then turn off again. I took out the battery then popped it in. I hit power button and volume up same time it showed recovery setting at top but disappeared and nothing. I tried again with power button and volume down it showed some message continue volume up or down to cancel w.e. but i hit up and it didn’t allow to recover just shut offf.. PLEASE PROVIDE SOLUTION OR HELP??

  38. OMG thank you so much!! I couldn’t get it running for two days so before I called the insurance I followed your instructions and it worked!!! Thanks!!!

  39. my samsung galaxy s4 tries to turn on and then pauses in the opening screen and gives out this static stuff in the screen that it froze to and then just gives me a black screen. I already identified that the battery isn’t the issue so if anyone knows a solution that would be so much help!

  40. My s4 won’t even show the led light or logo it is completely black and won’t turn on! I’ll try these steps but in the mean while please suggest what I should do

  41. Got the same problem with my s4 just today. I followed the step 1 and my s4 is back again! Thank you so much for the help! 🙂

  42. My daughter had an s4 with an “issue” I was able to solve, using the checklist. In fact, tip nr 1 did the trick. Thanks a ton!

  43. I was listening to music and all of a sudden my lock button wouldn’t work. A few seconds later my phone shut off! It rebooted fine but pretty much shut back off immediately. After that it wouldn’t come back on. Tried step one and it worked like a charm! Thank you!!

  44. Guys please I neeed help . My s4 was restarting continously and keep showing the samsung logo . I couldnt even open the pattern lockcode cz of the restarting . I pressed the home button and volume down and home key together . Then an android robot came out and said do not switch off target !! . But this messege stuck for a while so I removed the battery then put it back again . And since then the device is totalllyyy dead and cant switch it on nomore plzz help guys ♡ I trieddd each and every step mentioned and nothing worked for me :'(

  45. Thank you so much for the first step about taking battery out and holding down power button ofr 1 minute. It worked awesome for me, just wanted to say thank you!

  46. I have tried everything on your list. I took it to a technician and they told me it was the charger port but if it was when I put in a fully charged battery then it would still power on. My phone just stopped working 2 days ago just 2 weeks before my upgrade so I’m hoping not to spend too much money to fix it. Is there anything else to try?

  47. My Samsung Gaxlecy S4 vibrates when you touch and hold power button but does not turn on (im currently trying 1st step) and i have taken the battery out and had it on charger, it still vibrates but will not start up. It dosen’t even show the samsung logo or the red LED charging light. I really hope these steps will work 🙁

  48. The soft reboot worked for me when I thought the phone was dead for good. Thanks for the info.

  49. Charged the phone last night, then turned it off. Turned it on thuis AM. Suddenly after operating for about one hour the phone went black. Cannot turn it back on. DO NOT see an access panel to the battery to reboot…any ideas? I am a nurse and NEED this device.

  50. My phone had a charging issue where i had to use a my charger (not the one that came with the s4) and had to twist it a certain way for my phone to charge. Is this the reason that it stopped working?

  51. Hi, after I noticed there was a bug (websites, commercials appeared when I touched my phone) I decided to factory reset my phone. After factor resetting it, I rebooted it. But than it doesn’t turn on since than, please help. Thank you in advance.
    Samsung Galaxy S 3

  52. I have a s4 i dropped cracked lcd,digitizer,front glass . But my phine still gos in n i get notifications n it charges. I went to repair shop to n the guy said my phone is no good he tried 3 sreens n they wont go on that its the mother board is he right

  53. my s4 just show the”samsung galaxy s4’word and then turn off again i already tried the 3step pls help dem

  54. Thanks for the help, I was able to salvage my wife’s S4 using your procedures. Very well done!

  55. hello! I have problem turning on my s4 i9505 after it turn down while updating software.i’ve tried everithing posible with no positive resuresult.any help? any idea? thanks

  56. My S4 Active froze up on me this morning. Before coming here, I tried pulling the battery and it still wouldn’t restart – just game me the Samsung splash logo and then died. Tried firing it up directly from the charger – again, no luck.

    Finally went to your step 1 above; pulled the battery and held down the power button for 1-1/2 minutes, then put the battery back in. And it’s working again. Thanks!

Leave a Reply

Your email address will not be published. Required fields are marked *