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Vodafone Galaxy S7 keeps showing “unfortunately phone has stopped” error, other issues

Hello Android community. Here’s another post that covers #GalaxyS7  issues, troubleshooting, and solutions. As usual, these cases are taken from reports submitted by some S7 users during the past few days. We are yet to publish more of the same posts in the near future so keep watching out for them.

s7

In the meantime, these are the topics that we discuss in this article today:

  1. Galaxy S7 SD card not working properly
  2. Repaired Galaxy S7 won’t turn back on again
  3. Verizon Galaxy S7 can’t connect to 4G LTE on Straight Talk network
  4. Galaxy S7 has stopped charging
  5. Vodafone Galaxy S7 keeps showing “unfortunately phone has stopped” error
  6. Photos taken by Galaxy S7 disappear on their own

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 SD card not working properly

Dear Sir/Madame, I just read the solution about “Pictures and videos saved in the micro SD card disappeared.” I have the same problem but not only with pictures and videos. I also have the problem with apps and music saved from Spotify. The micro SD isn’t the problem because it works just fine on my friend’s phone and my PC can read it. But here is the tricky part. My phone can sometimes see the micro SD and sometimes not and that’s just random. And sometimes my pc says the micro SD is broken but if I put it in my friends phone it just works fine. I don’t want to send my phone away for 3 weeks because the telecom company says so if they want to check it, so I was hoping if the solution you wrote has a possibility to work for me it would be great. What do you think? — Luuk

Solution: Hi Luuk. There’s no point sending the phone for a hardware check right away without narrowing down the possible causes. There’s a chance that the problem lies on the SD card and not on the phone. The fact that your PC cannot reliably detect it all the time can be an indication that the SD card is defective. Because there’s no definitive way to know whether or not an SD card is defective, the most that you can do here is to observe and to try trial-and-error method.

Reformat the SD card

The first thing that you can do is to reformat the card. If you have an SD/SDHC/SDXC card (you should any of these on the card itself), we suggest that you try a special software from SD Association called SD Card Formatter 4.0. You can follow this link so you have an idea on what to do: SD Card Formatter 4.0 for SD/SDHC/SDXC.

Alternatively, you can reformat the card using your Galaxy S5 for optimum performance. Then you want to observe how things go for several days to see the difference.

Try another SD card

If you’ll continue to encounter the same problem, consider buying a new SD card. Whether for troubleshooting purposes or for simply avoiding the issue again, getting a new SD card is a great option for you. Not only will it potentially save you from further hassles but you can also use the old one as a backup of your important files in the near future. Keep in mind that once an SD card gets corrupted, there’s no way of restoring your files from it. So, to prevent losing precious moments of your digital world, keep it a habit of always creating a backup of your irreplaceable files.

Problem #2: Repaired Galaxy S7 won’t turn back on again

Hello. About a month ago my phone just went dead. Black, no blinking lights … just dead. It just suddenly shut down and wouldn’t charge back up. I spoke to a Samsung live chat online and after a bit of testing he said it was a hardware problem and told me to go to Fido and have them send it to their repair company Future Tel. It was then returned to me stating they replaced a piece of hardware. It worked fine until this weekend when I noticed it wouldn’t charge again. Once again I tried a different plug in the house, a different power bar, etc. and still nothing. It’s dead again. I hate that I cannot just take out the battery myself and put a new one in. My phone has a one year warranty and no I didn’t buy the protection package. I’m wondering what my rights are for this phone and am wondering what you think they should do to help me besides sending my phone back and forth to the tech company.

Right now it’s free but after the warranty is up…who knows what this will cost. I’m mad, I need the phone but don’t want the hassle. It was a pain from the beginning with the wifi issue also. I don’t want a Samsung S6 as I tried that before I bought the S7 and didn’t like it. My husband has an S5 without any issues. So this morning I’m off to Fido to see what they say…in the meantime I’ll probably go to Staples and buy one of those phones that accepts any carrier until I get my phone back in 3 weeks. Grrrrr!!!! — Carol

Solution: Hi Carol. It’s always a hassle for anyone to send a phone to a service center but this is one of the many facts of life in our modern world that we have to accept. Although hardware makers like Samsung make good effort in ensuring their products can run free of defects for at least a year after unboxing, nothing has been perfect so far. Manufacturing defects, use of poor materials, and even design flaws (like the one that happened in the most recent Galaxy Note 7) can all play their part in the overall performance of products. Since you’ve already sent your S7 once and it had been repaired free of charge, that’s an acknowledgement of the fact that you received a defective device. The good thing is, product warranty provided by Samsung, carriers, or retailers should cover whatever issues your phone may have, provided that they don’t fall under product warranty exceptions. If you want to know more about your rights as a user as far as warranty is concerned, we recommend that you read the product documentation or warranty that came with the box. Some Samsung devices can also include the product warranty under phone Settings>Service Information>Warranty Information.

Samsung, wireless carriers, and retailers can offer specific product protection so the service your device will receive may vary depending where you bring the device to. In your case, it appears that your carrier taps the service of another service center, FutureTel Service Centre to fix your phone. This means that the product warranty being used to service your phone is the one being provided by your carrier. In general, there’s not much difference between the warranty bring provided by the hardware maker (Samsung) and carriers but we still recommend that you talk to Fido for specifics. Doing so will give you accurate information what to expect once the standard one-year warranty is up.

We should also emphasize that you should tell Fido that the first repair was not done well, it appears. This will force them to create a report or feedback for the previous job and can be a useful reference for any future repair.

Problem #3: Verizon Galaxy S7 can’t connect to 4G LTE on Straight Talk network

LTE stopped working! I have a Galaxy S7 through Straight Talk (Verizon). I usually use Auto Pay with my plan but after upgrading my plan to 10GB of data per month, I forgot to refill my plan the next month. After my phone lost service, I refilled my plan but my phone was stuck on 3G. Usually cycling Airplane mode on and off fixed the issue but it didn’t work. I went a month with 3G then called Straight Talk. They sent a new SIM card and i reactivated my phone, still 3G. I contacted Straight Talk after a couple weeks and after many rounds of checking, unchecking and turning my data off and on, all they could tell me was, “Our system says you ARE receiving 4G/LTE. It must be a problem with your phone.” They recommended a factory reset. So after backing up everything I performed a factory reset on my phone and…nothing… same damn problem. Plus, none of my apps work now…. So, any help from the outside would be great. — Kenny

Solution: Hi Kenny. As much as we would like to help you, your main issue regarding your Galaxy S7 no longer able to connect to 4G/LTE is best addressed by your carrier. There are a lot of factors in this issue that can only be controlled by your carrier. For example, this may be an issue regarding provisioning, a task that only your carrier’s representatives can do. As far as we know, you already did your part by doing a factory reset, which means that all software settings, including network settings, have already been reset to their known, working state. That factory reset did not change anything is a clear indication that this is not an issue on the phone. Contact your carrier and demand to speak to a higher tier of support so you can get more experienced represntatives.

As regards the secondary issue regarding apps not working, we need more information than what you’re saying. Telling us that none of your apps working at this time is very general and does not help us to isolate possible causes at all. For future reference, always provide as much information about the issue as possible whenever you’re asking for assistance. Important details like names of apps, error messages, symptoms, specific behaviors are just some of the critical things technicians like us needs. That said, there’s really nothing much that we can help you in this one.

Problem #4: Galaxy S7 has stopped charging

I have started having problems with my phone i.e. charging issues — it charges very slowly and now not at all. It holds its charge over night but when I plug in to charge it loses its charge rapidly. Now it doesn’t seem to want to charge at all and I also keep getting loads and loads of ads which I never had before. I have disabled all the apps, I have downloaded except for AVG but the ads still keep coming thick and fast. Because it was telling my phone was running slow and needed cleaning etc., I downloaded a couple of apps and the ads them came thick and fast and they interrupt me when I am texting and charging etc. As I have mentioned already I have killed all the apps that I possibly can and I have tried the soft reset but no improvement. Can you help please. Thank you. —  Sally

Solution: Hi Sally. One of the common reasons why a phone loses battery power fast can be services and apps that run actively and in the background all the time. That ads keep popping up on your device is an indication that it may either be infected with an adware, a code that forcefully funs advertisements in a target device to generate revenue for another party; or that you may have installed a malicious third party app that, in turn, let adware into the system.

To fix either of these issues, we recommend that you wipe the phone clean and start from scratch. For reference, these are the steps on how to factory reset your Galaxy S7:

  • Çreate a backup of your irreplaceable files and contacts.
  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Now, once you’ve done a factory reset, make sure that you don’t install apps right away. Observe the device for at least 24 hours to see how charging works without the apps. If everything is back to normal at this time, that’s an indication that our hunch is correct.

Also, make sure that you don’t re-install the same set of apps. Viruses, malicious software, or adware are transmitted by apps, or by visiting compromised websites. Ensure that you only install trusted and/or official apps. Hackers can sometimes load games or other types of apps with trojans that can open your phone later for the invasion of adware or viruses. Since we have no idea what apps you install, we can only give you a general advice. It’s your prerogative what apps to install back but once you notice that the issue is back, you must factory reset and identify the bad app.

Problem #5: Vodafone Galaxy S7 keeps showing “unfortunately phone has stopped” error

Hi there. Last night I got my phone unlocked from Vodafone and started using my new EE pay sim. I can send and receive texts, browse the web and make calls using my new sim card – but – I get an error message everytime I receive a call “unfortunately phone has stopped.” It completely crashes the phone, the dialogue box won’t “ok” – as soon as I press ok, it re appears on top of all other apps. I can’t back out from it and I can’t select another app behind it – and most worryingly – it won’t let me shut off my phone. I’ve done all the usual checks, the right network etc., is selected for it, and I can’t find any reason for it not to work. Could you please help me as a matter of urgency? I’m housebound disabled and my mobile phone is my only way I can make and receive calls, it’s my lifeline. Kind regards. — Dawn

Solution: Hi Dawn. The first thing that we want you to do here is wipe the cache and data of the phone app. Here are the steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, find the phone app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

After clearing the phone app’s cache and data, you can also refresh the system cache to minimize other bugs. Here’s how:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #6: Photos taken by Galaxy S7 disappear on their own

My wife and I both have a Galaxy S7. Last I get while at a concert we each took a photo. When we went to look at our respective photos during intermission, they were not there. Tonight at another event, she took multiple photos and random ones would not be in the Gallery while most were. Any idea what could be using this? My best guess would be the Amazon Prime photos app? We use that to back up our photos to cloud and that app recently had a massive update. I would appreciate any feedback you may have. Thanks. — Mark

Solution: Hi Mark. We can’t see any reason why a third party app like Amazon’s Prime Photos app will prevent your photos from being saved, or cause images from getting deleted perhaps. We haven’t received similar reports from other users in both this blog and in other third party Android forums. That said, we say you treat the issue just like any ordinary Android issue.

The first step that you want to do is to reset the settings of your phone’s camera app (assuming you’re using the stock Samsung camera app). Follow these steps:

  • Go to the Home screen.
  • Tap camera app.
  • Go to camera settings by tapping on the gear icon.
  • Scroll down to the bottom and tap Reset settings.

Once you’ve reset the settings of your camera app, go back to its settings menu one more time and make sure that you select your preferred Storage location.

In case you’re using a third party camera app, wipe its cache and data (steps provided above) and configure it not to upload photos automatically. This will allow you to pick photos to upload to remote cloud servers manually. Then, observe how camera works again in the coming weeks. If you’ll encounter the same problem, do a factory reset.

 


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