Most of us have the urge to share pictures, videos, and other media files to our friends and loved ones. The easiest way to take shots and record videos is through our mobile device as it is portable and can be carried anywhere we go. Once we get home, we want to keep a copy for filtering or safekeeping purposes thus we turn to our PCs or laptops for help. When things go smoothly, we are happy. But such is not the case every time. We do encounter some troubles while going through the process and we tend to be lost and would not know what to do. That’s where we (TheDroidGuy) come in. We have compiled some issues that our avid readers sent in to get help with. We provided some solutions to these problems which may help you and them as well.
If your #SamsungGalaxyS6 is #notdetected by the computer, you may want to try these troubleshooting steps:
- Windows users – download the necessary USB drivers and Smart-Switch for the Samsung Galaxy S6. Mac and Linux users – no need to install any drivers or software. Your phone should be automatically detected.
- Using the original USB cable, attach the device to an available USB port preferably at the back of the PC.
- Your phone should notify you of some options to choose from. The Connected as media Device > Media device (MTP) option is for file/media transfers from phone to PC and vice versa. Choosing Connected as a media device > Camera (PTP) will allow you to shoot pictures using your phone.
- If successful, Samsung Galaxy S6 should appear under Computer/This PC for Windows users and Desktop/Finder for Mac OSX users.
If you happen to own a Samsung Galaxy S6 or any other Android device for that matter, then feel free to reach us using this form or you can also send us an email at firstname.lastname@example.org. Be sure to religiously fill out the form as this will help us gauge the issue your getting and provide an accurate solution as well. We will do our best to respond to every email we receive.
Problem #1: Samsung Galaxy S6 “MTP USB driver install fails” Error When Connected via USB on a Windows 7 PC
Hi guys. I have a brand new Galaxy S6 which I cannot connect to my Windows 7 PC. Let me clarify, it connects as a modem under Devices and Printers. I receive a message that the “MTP USB driver install fails, and a “the path not specified” error message. I have tried everything in my amateur computer skills army, including Samsung Support Chat, my courrier’s tech support, and numerous other suggested fixes via Google searches. ALL have failed. Please help! — Ed
Related Problem: Hi there. I have recently purchased the Samsung Galaxy S6. Two weeks ago, I tried connecting it to my computer. The phone is connected but is not recognized by my computer. The device shows up under Devices and Printers rather than as a USB. I need to transfer my photos from my phone along with upload some music. This is getting frustrating. Please help. Thank you. — Sinthuja
Solution: Hi Ed and Sinthuja. Is replacing the USB cable part of the fix that was suggested to you? How about installing specific USB drivers that would help the computer detect your phone? Android needs pre-requisite drivers to be installed on the computer in order for it to be recognized. Samsung has released the necessary complete driver package which will ensure that every function will be laid out accurately. These drivers are needed in order for your computer to recognize your phone correctly. Samsung Galaxy S6 comes with 32GB of storage so it can accommodate a huge amount of data including some drivers and your own files. The USB drivers for Galaxy S6 are always bundled with Samsung KIES and MTP drivers. In order for this to work, you need to use the phone’s original USB cable. Download and install the Samsung USB Drivers (Step 1 above) before connecting the phone to the PC. Wait for the device to be recognized by the computer. Multiple drivers will be installed including the modem and MTP service. Once the install is complete, check under My Computer if there is a new media available. If there is, your device is now ready to transfer files to the computer. Hope this helps.
Problem #2: Windows 8 and 10 are Unable to Detect Samsung Galaxy S6
So frustrated with Samsung. I can’t view files on my S6 via PC. Windows 8 and 10 both make a noise when I plug in via USB, but no phone ever shows up in explorer. Installed and reinstalled the drivers from Samsung matching my Verizon S6. Phone is in Dev mode with USB debug on. Tried Kies, it told me to install Smart Switch. I went into Kies anyway and it told me my phone is not supported. Installed Smart Switch and it said this phone is not supported. Uninstalled both and finally installed AirDroid so I could get my files on to my computer. It is slow as a turtle over Wi-Fi, but at least I am not trapped. The only unique thing I can think of is that I have not got my SIM chip in, so is this a blocking feature by Verizon/Samsung? This is a HORRIBLE development for an Android phone and it makes me long for a walled garden like Apple, I mean why would I use Samsung/Android if they are going to treat me like Steve Jobs would? – Nathon
Solution: Hello Nathan. I understand how frustrating this can be especially with a new product. One thing I am sure of though is that the SIM card has nothing to do with the connection issue as all files should be saved on the internal storage. That’s where the computer is trying to connect and not on the SIM chip. Your network provider can’t block the connection of your phone to the computer. I am also positive that the USB cable used is working as the PC seems to detect the connection. What versions of Windows 8 and 10 are you running? The extended versions require a Media Feature Pack in order for other media to work or be detected on the pc. Try installing the Media Feature Pack for N and KN versions of Windows 8.1 and see if it resolves the issue. That is the only reason I can think of on why your phone is not detected. You may also want to try another third party syncing app like the SyncDroid if Kies doesn’t really work after installing the pack. Especially that AirDroid is not fast enough. It worked for me.
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If you or someone you know encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.