If you are looking for a solid performing smartphone that doesn’t cost a lot then one of the best models to choose from are those previous generation high end devices. The #Samsung #Galaxy #Note4 is one such device that used to cost a lot in 2014 but can now be bought at a discounted price. Those who have been using this model as their daily driver have not been having any major problems with it. There are however instances when certain issues can occur on the device which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 shuts down with battery power left issue & other related problems.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 Shuts Down With Battery Power Left
Problem: My Samsung Note 4 dies when it reaches low battery. Previously it used to work until some teen percents so I changed the battery. Now with the new battery it runs longer but sometimes it dies when doing some task on the phone like attaching or opening browser or sending whatsapp message. It never turns back on until it is plugged in. After getting plugged in it shows the same amount of charge left as it had before going dead means battery is not drained. My biggest problem is now to find a power outlet everytime when it goes dead just to turn it back on.
Solution: Since you already tried using a new battery on your phone we can eliminate this as the possible cause to this problem. What you should do next is to check if the problem is caused by some glitch in the phone software. To do this you need to backup your phone data then do a factory reset. Once the reset is complete don’t install any apps in your phone yet. Try to observe first if the issue still occurs. If it does then this could be caused by an internal component in the phone that is failing to work properly. I recommend that you have your phone checked at a service center that does board level repairs.
Note 4 Not Turning On After Being Dropped
Problem: So, I dropped my phone and it landed with a pretty hard crack to the screen. The battery and everything came out, and when I put the battery back in, it had a big flash on the screen and it wouldn’t turn on again. When I plugged it into the wall, it was charging and if I put turn on the phone, the screen would stay black but the little buttons on the bottom would flash. The only problem is, is that the screen is pitch black and I don’t know how to fix it. I can hear my notifications going off, but my screen is still black. Please help, and thank you.
Solution: I think that the battery is still supplying power to the phone which is why you are still hearing the notification sounds. The problem is that the display appears to have been damaged by the drop. You should bring your phone to a service center and have this checked. It’s possible that you will need to have the display assembly of your phone replaced.
Note 4 Only Charges In Ultra Power Saving Mode
Problem: I was charging my phone like normally then all of a sudden is started saying it was charging then not. So I reset my phone and it sent me to the reboot menu it froze on this menu so I had to hard shut it down. When I turned my phone back on it won’t charge anymore. Only can get it to charge on the ultra power mode screen. How do I fix this and did my phone suffer a power surge?
Solution: Try doing another round of factory reset. Make sure to backup your phone data before doing the reset. Once the reset is complete do not install any apps in your phone just yet. Try to check if your phone will charge. If it still doesn’t charge then perform the following steps listed below.
- Clean the charging port of your phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port as this could interfere with the charging process.
- Try charging the phone using a different charging cord and wall charger.
- Try replacing the battery with a new one.
If the problem still occurs after performing the steps listed above then I suggest that you have your phone checked at a service center.
Note 4 Adaptive Fast Charger Not Working
Problem: My Note 4 is 2 years old now and showing signs of wear. Recently the adaptive fast charge no longer works. I’ve even bought new fast chargers. I believe it may be a hardware issue with the input on the phone itself. Is this something I can potentially repair/replace myself? I’ve read all of the answers you have given people about this issue on your website and none of them seem to work for me. Do you know if I could even possibly send my phone back to Samsung to have it refurbished? Please help! Thanks
Solution: What you can do on your end first is to try to clean the charging port of your phone using a can of compressed air. Make sure to remove any dirt or debris that could be present in this port as this could interfere with the charging process. Once the port has been cleaned try using a different charging cord when charging your phone. If the issue still persist then one last thing you can do is to check if the phone software is causing the problem. To do this you have to backup your phone data and do a factory reset. Once the reset is complete immediately check if the fast charging works.
If the above steps don’t fix the problem then you should have the phone checked at a service center. It’s possible that the charging port or the charging IC might need to be replaced.
Note 4 Shuts Down On Its Own
Problem: I have a Samsung Galaxy Note 4. Recently, it has been shutting down after several minutes after I have hit the power button on the right side of the device to turn the screen off. I can hit the button immediately and the screen will turn on, but if I wait at least 5 minutes, then it will power down. I did a double factory reset, one right after the other, and am still getting the same problem. I’m not sure what to do besides contact T-Mobile. It seems it started right after the most recent update, although the restarting was delayed by almost a week from when the update was applied.
Solution: You can try using a different battery on your phone to check if the battery is causing the problem. If the issue still occurs then it could be caused by an internal component of the device that’s failing to work. If this is the case then I suggest that you have your phone checked at a service center.
Note 4 Does Not Charge Beyond 79%
Problem: Hi. I got a new battery for my note 4. This new battery does not charge beyond 79%. Irrespective of number of hours, charging with phone switched on, or switched off, it just gets stuck at 79%. However, if I remove the battery, and put it in again, the charge instantly jumps to 100%! So, what’s going on here? How can I get it to show the correct charge consistently?
Solution: You should try checking first if a glitch in the phone software is causing this issue by doing a factory reset. Make sure to backup your phone data before doing the reset. Once the reset is done then try to check if the phone will now completely charge. If the issue remains then you might want to try getting another battery.
Note 4 Hot Not Turning On After Charging Overnight
Problem: My Note 4 was working fine. I had put the phone on charge overnight. when i woke up i saw my phone was hot and wouldn’t turn on. I tried doing a soft reset, booting in safe mode and in recovery mode, but nothing works as my phone wouldn’t switch on. so unfortunately i cannot perform any of the above functions. what should i do now? kindly advice.
Solution: Try getting a new battery and see if the phone will turn on with the new battery. If the phone still gets hot or if it does not turn on then immediately remove the battery. Do not turn on the phone. Bring your phone to a service center and have it checked. It’s possible that the heat generated by your device is caused by a short circuit which needs to be immediately checked.
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