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Photos are distorted when sent on Galaxy Note 5 messaging app, other issue

Welcome to another post that addresses some #GalaxyNote5 issues. This material brings you 6 more issues submitted to us for the past few days. Since last year, we’ve covered hundreds of other Note 5 issues so we also recommend that you visit our main Note 5 troubleshooting page if you can’t find a solution in this post.

note-5

Below are the issues that are covered in this post:

  1. A portion of Galaxy Note 5 screen not working
  2. Photos are distorted when sent on Galaxy Note 5 messaging app | Text messages are not sorted correctly on Galaxy Note 5
  3. Solution to Galaxy Note 5 issue that shows “x” at the bottom left corner
  4. Galaxy Note 5 won’t turn back on
  5. Galaxy Note 5 severe lag and apps crashing issues
  6. Unlocked Galaxy Note 5 has poor signal reception from Rogers

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: A portion of Galaxy Note 5 screen not working

My touch screen is not working in on the left side of my phone. I am unable to type ‘1 2 q a’ and use the caps lock on the keyboard without using my stylus . This is only not working from the middle downwards or the left keyboard area. However the screen works perfectly all when i am on the lock screen. Which leads me to think that this is not a hardware related issue. Your help would be greatly appreciated. P.S: This is not a carrier phone. — Rao

Solution: Hi Rao. To check if all areas in your touchscreen is working, we suggest that you pull up the service menu by dialing “*#0*#” (without the quotes). Once you’re in the service menu, look for “Touch” box and tap it. The screen that will pop up will then allow you to check if there’s a portion in the touchscreen that won’t respond to your touch. If you get consistent line throughout, that’s a confirmation that your touchscreen is working fine.

To fix the issue you’re having when on normal mode, try wiping the cache partition first. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After wiping the cache partition, check for the issue again. If it remains, the next troubleshooting step is booting your Note 5 in safe mode. This will tell you a third party app is erratic causing a conflict with some apps or operating system. If the issue won’t occur while the phone is in safe mode, that’s a confirmation of our hunch. To boot in safe mode, follow these steps:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.
  • Remember, safe mode won’t tell you which of your apps is problematic. You must uninstall apps one by one and observe if the issue remains in order to identify the culprit.

Should the problem show even while the device is on safe mode, your last resort should be a master reset. Refer to the steps below on how to do it.

Problem #2: Photos are distorted when sent on Galaxy Note 5 messaging app | Text messages are not sorted correctly on Galaxy Note 5

When I send pictures to my friends and they receive them, it looks like the picture has been cut in half and placed together at an odd angle or the picture has been reversed in color.

Also, when texting someone, I will start the message and when they reply, it comes back before my message instead of after my message each time. — Darlene

Solution: Hi Darlene. The phone may have an issue with the messaging app you’re using. To check, wipe the cache and data of the said app, then replicate the issue again. To wipe the cache and data, follow these steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, find your messaging app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the messaging app’s cache and data won’t help, do a factory reset. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

These two procedures would address the two concerns.

Also, make sure that you set the device’s time and date correctly after the factory reset. This will give the messaging app the correct time and date to operate on when sorting out your incoming messages.

Problem #3: Solution to Galaxy Note 5 issue that shows “x” at the bottom left corner

I want to say thank you. Today my Note 5 went to the black screen with a little white “x” in the bottom left corner and I had no clue what to do . I Googled the problem and came to your webpage. I performed a reboot by pressing the power and down volume button together for 15 seconds and my phone is working fine now. Thank you. — Kirk

Solution: Hi Kirk. We’re glad to be of help. Thanks for letting us know that our solution worked.

Problem #4: Galaxy Note 5 won’t turn back on

Hi! My name is Taylor and I found your posts mid-meltdown about possibly bricking my new Note 5. I’m hoping maybe you can tell me if there is still some hope.

So I got a new phone yesterday from a  dealer on eBay. Phone was a T-Mobile store demo and has never been activated or used as a personal device. When I got it powered on and connected to my network it updated like crazy. I successfully made it through 2 OS updated (Lollipop and Marshmallow I think) and then it requested that I start yet another. When I started the update I got the typical “You won’t be able to use your phone for anything for 10 minutes.. yada yada.” However, it got hung up in the update somehow. Not really sure how much time had passed, because I started the update and then dozed a bit, but I woke up to check it and the device was just a black screen and wouldn’t power on. We restarted the device. This time everything went as usual, percentage progress bar, then the turning gears while it formats apps or something… then phone reboots and all is well.  It stayed on all night and charged, then this morning during routine use, I locked my screen. When I picked my phone back up to check for messages it was completely off and wouldn’t turn back on. I jumped on Google for a solution. I tried all of your options for resets and powering up in Safe and Recovery Mode to wipe data and start over but my phone is totally unresponsive. When I plugged it into the computer is isn’t recognized at all, nor does it give any indication that it is charging.

I have an appointment with a tech repair shop in a bit, but I was wondering what your opinion is. It seems it got interrupted during the update. It just shoed the little android guy with the blue spinning ball, but no percentage bar. Is my phone beyond hope? Thank you for your time and response. — Taylor

Solution: Hi Taylor. We really can’t say much about demo phones as we aren’t sure what their differences are with regular consumer Note 5s. The general rule in troubleshooting this type of issue though is that, if the phone remains totally unresponsive when trying different hardware button combinations, hardware malfunction is more likely to blame. If nothing happens after trying safe mode, Odin mode, or recovery mode, you can assume that there’s a problem on the hardware department.

We suggest that you go ahead with repair as planned so the hardware can be checked in detail.

Problem #5: Galaxy Note 5 severe lag and apps crashing issues

Hi mate. I was reading your page online on the Galaxy Note 5 issues and I’m wondering if you can help me. A couple of days ago my Note  started to lag like crazy, opening apps (up to 40 second wait times) and would occasionally crash after lagging.

Now its lagging and freezing on everything from opening apps through to answering phone calls.

I’m constantly getting the old message pop up after trying to use an app like “Internet explorer is unresponsive,” “camera has stopped working,” and today “system UI has stopped working.”

Also the phone has been constantly resetting when i try to open apps.

I’ve cleared the partition and factory reset and its done nothing to solve the issue.

Hopefully you have some ideas on what the problem is and how to fix it. Thanks. — Matt

Solution: Hi Matt. First of all, we’re assuming that you did not modify the official software before this issue started happening. Crashes and performance issues are some of the common issues that follows after unsuccessful, or even successful, unofficial software modification. We’re talking about rooting and flashing here. If you did any of these, we expect that you are not an average Android user and must know that problems may surfaced after doing them. You must look for solutions yourself by engaging the developer of the software you’re using, or by visiting other forums that address rooting- and flashing-related issues like XDA Developers Forum.

Secondly, you should know that slow performance or app crashing issues can be symptoms of hardware issues. We don’t know the full history of your device (and you didn’t mention any) so we’re assuming that it was never physically damaged nor seen water. In that case, factory reset should have fixed the issues. That nothing happens after a factory reset only means two things:

  1. that either you simply installed incompatible apps after a factory reset, or
  2. that an unknown hardware issue is responsible.

To check, do another round of factory reset and observe the phone for 24 hours. Make sure that you don’t install anything (apps or updates) during this period. If the issues remain, find a way to have the hardware checked, or the phone replaced.

Problem #6: Unlocked Galaxy Note 5 has poor signal reception from Rogers

  1. I live in Ontario, have an unlocked Note 5 and my carrier is Rogers. I believe I have tried absolutely everything with this device. The signal strength is terrible. The phone says either no service or emergency calls only about 60-80% of the time.

-I have sent the phone back under warranty

-I have replaced the SIM card twice

-I have set the phone back to “manufacturer’s settings” SO many times

-I even switched the SIM card to a Bell users (signal strength improved)

-My Note 2’s signal strength is fine

-and my next step is to throw it at the wall

Please help me or just tell me that this phone can’t run on Rogers in Ontario so I can just move on. Haha (it’s really not that funny).

If you need ANY other information from me, please do not hesitate to ask.

Thank you for your time! — Chris

Solution: Hi Chris. Not all phones are created equal and there will always be a chance that one user out of hundreds of thousands will receive a bad unit (or in the case of Note 7, may be everyone). It’s not impossible to say that your Note 5 may have some issues with its wireless radio (assuming that your location has a good signal coverage from Rogers). An issue like this can be caused by a bad physical chip or a poorly coded modem firmware (baseband). Normally, a phone’s baseband version (which is a separate code from the operating system) is bundled together with Android updates. To ensure that your phone has the updated baseband version, try to update it via Smart Switch on your computer. If that won’t change anything though, consider having the device replaced. Again, you must demand that it be replaced instead of repaired.

 


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