Looking for solutions to your own #GalaxyNote4 issue? This material may help. As usual, the issues in this post today are taken from reports from the past few days. For those looking forward to have their own issues addressed, keep watching for more of the same articles in the near future.
In the meantime, these are the topics we bring for you today:
- Snapchat on Galaxy Note 4 keeps crashing | Galaxy Note 4 fast charging won’t work
- Galaxy Note 4 loses battery power fast
- Galaxy Note 4 can’t connect to the internet via mobile data or wi-fi
- Galaxy Note 4 not reading battery level properly
- Galaxy Note 4 won’t accept fingerprint and password
- How to minimize battery drain issue on the Galaxy Note 4
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
I have had a series of issues that seemed to resolve themselves however briefly, in the short term. Let’s start from the start: First snapchat. This app would randomly stop or freeze and led up to shutting down my phone entirely.
Next a few weeks ago my new cat chomped on my charging cord, but not all the way through. I taped it up and it worked fine (it seemed to not have any broken or exposed wires). Then like a week later, the phone didn’t want to charge, so first thought, it’s that dang cord, right? No. Got a new one, and it didn’t work when plugged into the wall plug portion that receives the usb. So ok, I can still charge my phone through desktop or that handy little battery backup. OK, great. I can deal. Decided to give the fast charger wall plug portion a squeeze (it gets bumped around a bit), suddenly, I am back to charging with old cord and wall plug. It’s ok for a while. Somewhere in this mess I find myself removing the battery, powering back up….if I can. Now, it is not charging when I plug it into anything. Have I mentioned that I got a new battery, too? No, and that isn’t making a difference. The phone gets plugged in and then will give me the fast charge battery with a lightning bolt in the middle…no percentage or anything else…wait approximately 30 seconds and it will vibrate, light up and flash the battery with lightning bolt and then continue to do that. Plugged in like that for hours (maybe 3 or 4) I may have 40% give or take.
I’ve cleaned the charging port, switched batteries and cords. I’ve done the reboot with the power home and up volume when there was no response, wiggled the cord and done a dance. ..Lastly, when I had narrowed it hopefully down to the battery needing to be replaced, I just plugged it in on a whim and it started fast charging like normal. I’m not sure what else to do to diagnose it…is there any advice that you can give me? I would most certainly appreciate it. Thanks. — Jen
Solution: Hi Jen. For your first issue regarding Snapchat, there are 4 potential solutions that you can do:
- Install any pending update. Updates, whether for the operating system or for apps, are there for a reason. Make sure that you download and install any available update, especially the ones for Snapchat. Most of the time, updates are developed to fix known problems so if other users have reported the issue you’re experiencing right now, chances are updating the app can fix it.
- Wipe the system cache. Another standard Android troubleshooting step to do when dealing with app-related issues is to refresh the cache partition. The cache partition is a repository of files needed by the system to load apps quickly. Sometimes, the files in the cache partition get corrupted after an installation or update. You want to make sure that it remains fresh by regularly deleting it. Don’t worry, wiping the cache partition won’t delete photos, videos, contacts, among others as they are stored in a different partition of the memory. Deleting the cache partition only affects the system cache or the system generated temporary files. To wipe the cache partition, follow these steps:
- Turn off the Galaxy Note 4 completely.
- Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
- When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
- When the Android System Recovery shows on the screen, release the Volume Up key.
- Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
- When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.
- Delete app cache and data. If wiping the cache partition won’t work, the next logical thing to do is delete Snapchat’s cache and data. Here’s how:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
- Once in there, find the Snapchat app and tap it.
- You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
- You should now clearly see the Clear Data and Clear Cache buttons for the application.
- Contact Snapchat developer team. Finally, if the three procedures above won’t improve the situation at all, make sure that you report the issue to the developer so they can take a look at it. You won’t most likely get any immediate result from doing this but it’s actually one of the ways developers use to know problems about their products. To report the issue, visit Snapchat’s Google Play Store page and look for the contact information at the bottom.
For the charging issue, we suggest that you do a factory reset first to see there’s an operating system causing the glitch. Once you’ve reset all software settings back to default, try to charge again. Make sure that you do it before re-installing any of your apps. Continue observing the device for a full day so you have enough time to compare the charging performance. Should the issue remain, that’s a clear indicator that there may be a problem on the hardware department. It can be a bad charging port (maybe a faulty connector), a defective power IC (integrated circuit), or a malfunctioning motherboard. Contact Samsung or any relevant party so a more detailed hardware check can be conducted.
Hi, So I’ve had battery issues with my Note 4 for a while now. It used to be at around 30% battery life, if I were to open Snapchat, my phone would shut off and continuously attempt to turn back on and fail until I removed the battery. Once I plugged the phone into a power source it would power back on correctly. Fast forward a few months to today and it’s now died twice today at 60% battery life, and now it doesn’t matter if I’m attempting to open an app or sitting idle, it will power off. I had my phone plugged into a slow charge power source (Samsung adapter not available at the time) and it would boot up, and a couple seconds later shut back off. What’s more interesting is I bought a replacement battery (factory spec) and have used that for under a year now. Unfortunately I left the original battery at home and I cannot get it back.
Some other helpful information I have: I keep the screen just bright enough to see what I’m doing at all times, and I’m always turning off apps when I’m not using them. I’ve done a factory reset a couple months ago as well. I have no idea about other providers, but with ATT they handle the system updates, and when a new one comes out for the phone, it will bug me to update it, and if I put it off long enough (a day or so) it updates itself. My phone gets slower and slower every update, feels as if i’m being forced to upgrade sooner. I can’t say I’ll keep this phone much longer although i’m trying to ride out this phone 3 more months till the contract is up, but it’s becoming too unreliable. Figured i’d give out some information on this topic for anyone else experiencing these problems. — Devonte
Solution: Hi Devonte. For your Snapchat issue, try to see if our suggestions for Jen above will work. If they won’t, you must focus on how to resolve the battery drain issue as it may be the primary reason why Snapchat app won’t work properly.
First off, check the battery for any physical signs of defect like bulging or deformation. Physical deformity in a Lithium-based battery is an indication that chemistry may no longer be working as expected inside. In turn, this can lead to the operating system getting inconsistent battery reading all the time. To check if the battery is deformed, remove it from the phone and put on top of a smooth table surface or glass. Then, try to see if you can spin the battery on its side. If it spins effortlessly, that’s a sign that it’s been physically deformed. Otherwise, it should still be in good shape and should work fine normally.
Another good thing to do is to clean the charging port, making sure that there are no foreign objects that may cause the connectors to lose contact with the USB cable.
You can also use another charger and charging cable if you have one to see if the issue lies on the charger. Some users find wireless charging a good workaround if the regular charging via cable does not. Consider investing in a good wireless charger if you plan on using the phone for longer.
If these workarounds won’t improve anything, you can assume that some other hardware issue is behind the charging/battery trouble.
OK so this is long. I have a Note 4 with a serious issue. every app pops up to say that it has stopped. keep in mind I’m not using this phone so it has no SIM card in it. When I put one in, the internet doesn’t work even though the SIM card works in my other Note 4. This used to be my SIM card for this Note 4 so that is not the issue.
So the 2nd thing is when I go on wifi the Internet page doesn’t work either.
I only kept this phone because I have about 4000 pictures that I don’t want to lose. when I go to files I can see that they are in there but they don’t show in picture Gallery form but I plug my phone up & they aren’t being recognized to move them out of the phone. I believe that because there is no recognizable connection even though it says its connected to my home wifi, my Google account won’t load nor will it let me put in my password to try and log back in nor will it let me Uninstaller to reload. Did I mention that going into the Play Store keeps telling me to authenticate by signing in but gives me no option to sign in?
So here is what I’ve done:
- wiped cache in settings & all
- wiped the partition
- went into safe mode as some of your other instructions say to “find” the third partly app but the funny thing is there is no instruction on how to “find” the corrupt one
- I have done the forget of the wifi connection, adding it back & even used a new one. Connected every time but still no internet
- I’ve powered it off and turned it back on.
- I’ve cleared the cache in my download manager as well. I will not do a back up and restore to factory because there is no connection and I can not back up.
Ultimately what i want to be able to do is either have it working just long enough to use my Google photos to back up or my look out app to back up those photos. Is there any other help for me that may not be listed as I have pretty much gone through every instruction that you have on here. — Krissy
Solution: Hi Krissy. First of all, we believe that your phone is running official software, which means that it’s not rooted and does not use unofficial operating system and recovery software. If you’ve rooted the phone or using a modified Android version not sanctioned by Samsung, you must find the solution yourself as the issues may be caused by such software. People who root and use unofficial software are expected to be above average users and must have accepted the risk inherent in these processes. We also assume that they possess the skill to get out of tight situations. Because issues caused by rooting or modifying official software are specific to the software they’re using, these users are expected to figure out the problem on their own. If they can’t resolve the issue by themselves, they must contact the developer of the software for possible solutions. I hope that we’re clear on this point.
Now, the first and second issues you mention here (can’t connect to the internet via mobile and Wi-Fi) may be caused by one and the same thing. What this thing is may not be known and there’s very little that you can do about it. Something may be preventing the system from connecting to the internet. This is also the reason why you cannot log in to your Google account or Google Play Store.
You mentioned that we provided “no instruction on how to “find” the corrupt one” after booting the phone in safe mode. You’re right. Booting a device in safe mode is NOT a way to identify the particular app that may be causing the problem. It’s just a way to give you general idea if one of your third party apps is problematic. Safe mode won’t zero in on the erratic app and tell you that it’s bad. What safe mode does is prevent third party apps and services from running, so if the problem you are experiencing does not happen (while safe mode is enabled), then you’ll know that a third party application is creating the bad behavior. To get to the root of the issue, you must invest some time uninstalling third party apps until the issue has been eliminated. In other words, you must do trial-and-error by removing apps one at a time and observing how the phone works afterwards — uninstall and observe, uninstall and observe. Do the cycle over and over again for all third party apps until the issue is gone. Got it?
If uninstalling apps won’t work and the phone remains unable to connect to the internet, both in mobile data or wi-fi, you can either choose to either 1.) backup your photos to a computer via USB, or 2.) do a factory reset (if you plan to use the Note 4 in the future and accept the fact that your 4000 photos will never be recovered again).
Hello, I own a Galaxy Note 4 (Samsung-SM-N910A) operating on Android version 6.0.1 with AT&T service. The last security patch level is dated September 1,2016. My Kernel Version is 3.10.40-8932341 / [email protected] #1 / Fri Sep 9 16:55:32 KST 2016. Not sure if you need all of that information but I would rather give it and you not need it than vice versa.
My issue is with the phone shutting off on its own when its reading plenty of battery life. I originally noticed the issue started about 3 months ago (Mid to late July 2016). My battery level would be showing 50 % and then my phone would suddenly shut down showing 0%, within minutes of charging the battery it would show back to about 50%. I of course assumed I had a faulty battery since this continued for several weeks and I have had this phone for about 1 1/2 years. I replaced the battery with brand new factory OEM battery and to my surprise the problem persists, although now the phone shuts off around 30% battery life. I have to now assume this is a phone issue, maybe with the last Android update, however, I have not been able to figure out the cause or how to fix. Any advice would be appreciated. — Robert
Solution: Hi Robert. The best thing that you can do here is to teach the operating system how to gauge battery level properly. You can do that by doing a simple recalibration. Here’s how:
- Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
- Turn the phone on again and let it turn itself off.
- Charge the phone without turning it back on.
- Wait until the battery says it fully charged to 100%
- Unplug the charger and turn the phone on.
- If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
- Unplug the charger the turn the phone on again.
- Use the phone until you drain the battery down to 0.
- Repeat the cycle once.
If this won’t change anything, consider performing a full master reset.
Hi! My problem has started when I turned my Galaxy Note 4 into Ultra Power Saving Mode at night. In the morning, I tried to unlock the phone but it doesn’t accept my fingerprint as if fingerprint option is shutted off! Unfortunately, I used to unlock by fingerprint and I couldn’t remember my password. I’ve searched for solutions, one of them is to insert up to 20 wrong passwords to allow using Google account as identification. I tried this option but after the 20 fail trials it go back to the first trial as if I didn’t do anything! “No option to type Google account!” I tried to restart the device in recovery mode, deleting cache, viewing logs but nothing changed, the problem persists. Now, how can I solve this issue? Putting in mind that I don’t want to reset my phone, I have many precious moments there 🙁 My regards. — Bidour
Solution: Hi Bidour. We can’t see the logic why the phone won’t allow you to enter your Google account credentials so the only way to fix the issue is to do a factory reset.
My phone about 50% of the time charges to either 80% or 100%. My phone will die at 40% or 50%, 20% or 30% on power saving mode. Usually it dies when I do something that requires more power like go on Snapchat, take a pic, or watch a video. I’ve already done a factory reset and the problem was persisting even before I installed anything else. I have 2 batteries (had 3) and it’s the same problem with all of them, just some things are worse on some than others. I have tried clearing the cache partition and it still hasn’t worked. I have to charge my phone at least 4 times a day which isn’t helpful if I’m gonna be going on vacation soon. Please I hope you can tell me something new, something that can actually help, because right now, I’m just waiting for my contract to expire, but if I can get my phone running smoothly again, I can definitely wait another year before getting a new phone. P.S. fast charging charges nothing now. — David
Solution: Hi David. If the usual does of Android troubleshooting doesn’t work, you may want to do something drastic instead. Battery drain issue can be caused by many factors but the most effective way to counter it is by modifying your usage behavior. This means adjusting to the situation at hand, especially that you want to use the phone as long as possible. In this case, there are three things that we want you to do:
- Battery calibration
- Factory reset
- Behavior modification
The first thing that you want to do is battery calibration (refer to the steps above). This will ensure that the system can measure battery levels correctly.
The second is another round of factory reset to minimize bugs.
The third one is more difficult as it involves a lot of things to do, as well as some sacrifices. Keep in mind that the rate of battery consumption depends greatly on the number of apps and functions running most of the time. So, instead of fighting the battery issue head on, you want to do smart choices instead so you can significantly lower battery consumption everyday. Make sure to do these things right after a factory reset. These are the adjustments that you want to do:
- change screen brightness to the lowest comfortable level as possible
- trim down your list of apps by installing only important ones. Remember, the fewer the apps, the longer your battery power will last everyday.
- avoid re-installing apps that regularly connects to remote servers like social networking apps, games, etc.
- use power saving mode or ultra power saving mode often
- install updates for both Android and apps.
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