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How to get rid of Samsung Galaxy S7 “Unfortunately, Messages has stopped” error and other issues

The error message “Unfortunately, Messages has stopped” is talking about the pre-installed messaging app. It’s a common problem across Android and your #Samsung Galaxy S7 (#GalaxyS7) is no exception. In fact, this kind of error message is among the most commonly reported errors by our readers. Ever since we started providing support to Android devices way back 2012, we already received a lot of complaints from our readers that are similar to the issue at hand.

So, to understand more about the problems I addressed here and to learn how to fix them, read on. There are a couple of common issues here and the first one is the error “Unfortunately, Messages has stopped” while the second one is about the notifications that come in without messages.

For those who have other issues, make sure you drop by our S7 troubleshooting page as we have already addressed hundreds of problems with this phone. Find issues that are similar with yours and then use the solutions or troubleshooting guides we suggested. If they don’t work or if you need more help, you can fill up our Android problems questionnaire and hit submit.

Fix “Unfortunately, Messages has stopped” error message on Galaxy S7

Problem: I have a Samsung phone, Galaxy S7, which I purchased about 6 months ago. I can no longer receive or send text messages because every time I open the app there’s an error message that shows up. It says “Unfortunately, Messages has stopped” although I know there are new messages that come in. It happens just recently and I don’t have any clue what caused it but if you guys know how to get rid of this error so that I can send and receive text messages, please help me. Thank you!

Troubleshooting: The Messages app is the built-in or default messaging app in your Galaxy S7 and while you anyone can use third-party messaging app to replace Messages, some of the services that the app is using will also be used by those third-party messaging apps. In this section, we will be tackling the error message “Unfortunately, Messages has stopped” which is apparently talking about the built-in messaging app that crashes.

We need to thoroughly troubleshoot the device to know what causes the problem and how to fix or get rid of the error message. This is what you are going to do:

  1. Reset the Messages app itself and see if the problem gets fixed.
  2. Boot the phone in safe mode and try opening the Messages app to find out if it still crashes.
  3. If the problem started after an update, try booting the device in safe mode and then wipe the cache partition.
  4. Lastly, if all else fails, do the master reset but make sure to backup all your files and data first.

The following are the reasons why you need to do the steps above.

You have to go after the app that’s specifically mentioned in the error message. Resetting it means you have to clear its cache and data which can be done by going into the Settings menu or you can simply follow these steps:

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Messages.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

Secondly, if the problem isn’t fixed by clearing the cache and data of the Messages app, try to isolate the problem by restarting the phone in safe mode. Doing this procedure will temporarily disable all third-party apps leaving only the pre-installed ones and built-in services running. So, if the problem doesn’t occur in safe mode, it means the problem is caused by one of your downloaded apps. In which case, you need to find the app that’s causing it and uninstall it.

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

If the problem still occurs in safe mode, however, there’s a chance that the problem is with the firmware and if it started after an update, then the next thing you have to do is boot the phone in recovery mode and then wipe the cache partition. All system caches will be deleted and should the problem occurred due to the new system using obsolete caches, it will be fixed the moment the phone has booted up. Here’s how you wipe the cache partition:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Lastly, if the problem still persists after clearing the cache and data, booting in safe mode and wiping the cache partition, then you need to reset your phone. Backup your data and then do the master reset:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope this helps.

Galaxy S7 receiving notifications for missed calls but no messages

Problem: Hi there! New phone (Samsung Galaxy S7) – when callers phone they are sent to message bank where it says my phone is not connected. I am receiving notifications for missed calls but no messages in message bank. Can you help. I am with Telstra on a prepaid sim but did not buy the phone from them.
Solution: Hi! This issue is very common to most Telstra users. Mostly the reason for this is issue is coming from the carrier. Actually, there are several owners send us their complaints about this issue. Some of them are their device is still new but can’t send SMS or call other users. Signal interference is also considered one of the problem too, try to go around the places that you think the signal is strong. Identifying the culprit is sometimes complicated. But here are some possible cause of the problem.
Third Party App
There is a possibility that a third party app can cause signal problem, it will sometimes interfere the connection. Now to know if this causes the issue, try booting your device in safe mode. Here’s the easy way to do it.

  1. Make sure the device is turned off
  2. Press and hold the Power key button, continue holding it until Samsung Galaxy S7 appears on screen
  3. When Samsung Logo display, release the Power key and quickly press and Volume down key
  4. Continue holding the Volume down key after the device finish restarting
  5. It will display Safe Mode in the lower-side of the screen means it is activated.
  6. Release the Volume down key
  7. Try sending a message or make a call if it will go through then uninstall the third party apps. Safe mode will disable the third party apps on running.

Defective Device Antenna
Every device released on the market has its potential problem and this caused headache to several owners. Defective internal antenna may gave you the trouble of not getting a stronger signal especially in sending SMS or making a call.
We cannot provide much troubleshooting guide with this kind of issue since mostly this was caused by carrier. We can recommend calling your service provider and ask their technical support team how to resolve the problem. Otherwise, you cannot use the device and it would be a waste.

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