Hello Android fans! Welcome to our #GalaxyS6 post for the day. We bring you 6 more reported cases of Galaxy S6 issues. Don’t forget to visit previously posted S6 articles or to watch for the upcoming articles for this device in the near future.
In the meantime, these are the topics we discuss in this post today:
- Galaxy S6 Edge overheating and won’t turn back on
- Galaxy S6 from Giffgaff calls and text issue | Galaxy S6 SMS and calls not working
- Galaxy S6 Edge unable to receive SMS from some contacts only
- Galaxy S6 Edge motherboard is defective
- Unable to log in to Galaxy S6 after fingerprint and backup password failed
- Galaxy S6 black screen issue | Galaxy S6 stuck in Samsung logo screen
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
- Problem #1: Galaxy S6 Edge overheating and won’t turn back on
- Problem #2: Galaxy S6 from Giffgaff calls and text issue | Galaxy S6 SMS and calls not working
- Problem #3: Galaxy S6 Edge unable to receive SMS from some contacts only
- Problem #4: Galaxy S6 Edge motherboard is defective
- Problem #5: Unable to log in to Galaxy S6 after fingerprint and backup password failed
- Problem #6: Galaxy S6 black screen issue | Galaxy S6 stuck in Samsung logo screen
- Engage with us
Good Evening. I had a crazy situation with my S6 Edge and went online and found your website. I tried everything but it did not help. My phone has been working good since about June 2015, so it is over the 1 year manufacturing warranty unfortunately. But I have not had any issues prior.
So what happened was I was using Snapchat and I opened my voicemail. Snapchat was just on the screen, I was not sending or receiving anything. I open voicemail and phone gets unresponsive for a moment and then phone restarts. i think nothing of it, thought maybe it crashed. it will restart and be alright. it restarted but phone was at 4% now from 34 right before. but i thought whatever the crash probably used up a lot of energy. then it restarted again and again, and then screen went black and LED went blue, and did this for a bit, and phone started heating up a lot, very hot, could barely hold it now. I thought it was going to explode that is how hot it got.
I let it be for a bit, and then threw it on charge. After 10/15 min i checked it, and it turned on and then froze again and got very hot again. Next thing you know screen goes black , LED is on, then LED is off. So i let it cool down. 30 minutes later put it on charge, but got no response, LED would not turn on, phone wouldn’t vibrate, no charging signals. I tried hard and soft reset with no luck. Was wondering if you have seen this before. Thanks for your time. Cheers. — Manny
Solution: Hi Manny. The symptoms you provide here do not point to something specific but we think hardware malfunction is the cause. It can be a damaged battery or another unknown hardware that’s causing the system to get way too hot. As far as troubleshooting is concerned, the things that you can do are limited whether or not you can boot the phone to another mode. Apparently, you will be unable to boot the phone normally so you must check if other boot modes can fire up the system again. Below are the things that you can try:
Boot in Recovery mode:
- Charge the phone for at least 30 minutes.
- Press and then hold the Home and Volume UP keys, then press and hold the Power key.
- When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
- When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
- Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
- To check if the phone is still operational, you can either wipe the cache partition or do a factory reset when in this mode.
Boot in Download Mode:
- Charge the phone for at least 30 minutes.
- Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
- When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
- Wait until the Download screen appears.
- If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
- Use Google to look for a guide on how to do it.
Boot in safe mode:
- Charge the phone for at least 30 minutes.
- Press and hold the Power button.
- Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
- Continue holding the button until the phone finishes rebooting.
- Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
- The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.
Remember, if you won’t be able to boot your S6 to any of these modes, you must either have it repaired or replaced.
Hi. I am having some trouble with my Samsung and would appreciate the help. I am unable to receive and make calls or texts at all but when i switch network mode from LTE/3G/2G (the automatic setting where i receive nothing) to 3G/2G, I am able to receive mobile data but still no calls or texts. My service provider is Giffgaff which is what i am connected to. and while the advice on most online pages including yours is to switch the network mode to GSM, as the only options I’m given when selecting network mode are the two above or 3G only or 2G only. I have also checked everything such as signal bars, airplane mode being switched off etc. Any help would be absolutely fantastic. Kind regards. — Christian
Solution: Hi Christian. There may be one from a number of causes that prevents you from using voice and SMS services of your carrier. There are only two things that you can do in this case:
- We’re not aware of any wireless carrier in the United Kingdom, which includes Giffgaff, using CDMA technology so the network mode that should be selected on your device must be GSM. Make sure that GSM is always set as the proper network mode.
- Both calls and text services are related as they work on the same network. If you can’t use either of them, the most likely reason may be account restriction put by your carrier. You must let them know that you’re having trouble with both calls and text so they can check their system.
I recently purchased a S6 Edge and am having some difficulties sending and receiving messages from certain people. I have been able to send and receive messages from certain contacts (that have both Androids or iPhones) but have the following issues with other contacts:
- Simply not receiving messages – my boss at work send me a text on my day off which I never received (using an Android phone, Galaxy S5 I believe).
- When I try to send a message back to my boss I pull up her contact info and select message and the messaging screen will appear. Once I type the message and actually send it though it shows in my list of current messages under someone else’s name and not hers, yet she receives the message and can’t reply to me. In the ongoing conversation it shows the current message I just sent to my boss and above that it shows all the messages that were sent to the individual’s name that is showing at the top of the message even thou the I didn’t send the most recent message to that individual.
So far I have gone thru my contacts and have selected send message and some show correctly in the messenger (continues current conversation that was already in place before the switch to the s6) and have found 3 different contacts so far that show sending to someone different other than the individual whom I selected to send the message to.
Any insight that you could provide would be greatly appreciated.
Thanks. — Adam
Solution: Hi Adam. The two issues you mention here can be caused by these things:
- Corrupted Contacts app or Messaging app
- A bad system cache
- unknown network-related glitch
To check if it’s related to your Contacts app or Messaging app, consider wiping their cache and data. Here’s how to do that:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
- Once in there, find the Contacts or Messaging app and tap it.
- You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
- You should now clearly see the Clear Data and Clear Cache buttons for the application.
- Tapping the Clear Data button for each app is the virtual equivalent of removing and re-installing the said app. This means that you will lose your contacts saved locally on the device. Make sure that you create a copy of your locally saved contacts to any cloud service like a Google account so you can simply sync them later on. Tapping the Clear Data button on the Messaging app will also delete all conversations. We don’t want you to lose important conversations but we highly suggest that you empty everything as old threads can sometimes lead to issues you’re experiencing. If possible, try to start each conversation anew from this point forward.
Once you’ve taken care of the cache and data of both Contacts and Messaging apps, the next logical step is to refresh the system cache. Follow these steps on how to do that:
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If both these procedures won’t fix the problem, contact your carrier for direct assistance.
Hi there. My Dad had a Samsung Galaxy S6 Edge and one morning it suddenly died. He stated that he left for a minute and the phone was idle, no one using it and as he came back in 2 to 3 minutes it died. When you’d press the power button it would show the logo but then die again. The battery was around 78% and the emergency mode did come but that time i didn’t know what to do. We took it to many phone stops and places and no luck. They said it was the motherboard which was corrupt and I was a bit confused that none of them could do it. I heard about the installing the firmware thing recently and i was thinking if you guys would help .
Please this problem is a disaster and it doesn’t matter if the data is not recovered. we just want it back to life.
Thanks. Regards. — Mustafa
Solution: Hi Mustafa. First of all, we want to make it clear that if the phone has become totally unresponsive when you press the Power button, or appears to boot but would eventually fail, there must be little to nothing that you can do on your end at this time.
Secondly, you need to boot the phone in another mode called Download or Odin mode in order to flash or install a new firmware, which brings us to our first point. Put simply, you must first ensure that the phone turns back on before you can attempt to fix the software.
Lastly, if more than one technician checked the phone and concluded that hardware is defective due to possible motherboard issue, flashing a firmware at this time won’t work. You need to either have the phone repaired or replaced.
Hope you are well. I have a problem with my Samsung S6. See, I was in Settings on the search bar and long story short, I accidentally enabled Voice Assistant by tapping one of the search results.
The phone first froze saying that Voice Assistant was not working so I resorted to shutting down my device. The screen was frozen – the back button as well as the home button weren’t working. However, I managed to shut it down and turn it on again. Now the problem is I can’t sign in. My default method is using fingerprints but since my phone shut down, Samsung doesn’t allow me to use my fingerprint. rather I have to type in the alternate password. I’ve tried with two fingers (how can one type with two fingers?) and momentarily, my phone keypad allowed me to double tap, which was comparatively easier but I was unable to get my password right. (I know what the password is, I haven’t forgotten it) So as of now, I can’t double tap anymore and long-pressing a letter doesn’t get inputted.
I don’t know what to do, please respond as soon as possible. Thank you for your help. Regards. — Kirsten
Solution: Hi Kirsten. One of the workarounds to an issue such as yours (after you’ve fingerprint and backup password have been tried) is by forcing the device to allow you to sign in using your Google account. You can do that by entering a wrong password for at least 10 times so your phone will prompt you for your Google account. Make sure that you enter the right Google username and password.
If Google account workaround won’t work, you can also use Samsung’s Find My Mobile service, provided that you registered this device with Samsung before. On a computer, go to Find My Mobile site and log in. Once you’re inside your Samsung account, click on Locate My Device, go to the left side and select Unlock My Screen. Doing this will send a command to your device (assuming that it’s connected to the internet either via wi-fi or mobile data) to unlock it. You must then go to your phone and reset the fingerprint scanner. Should Find My Mobile fail or won’t even connect to your phone at all, you’re unfortunate as there’s nothing more that you can do to unlock it again.
Hi. I’d really appreciate any help avoiding a factory reset.
I have a Galaxy S6 SM-G920I bought in India about a year ago. The device is not rooted.
After a night long charging I used it for about 5 minutes when it worked just fine and 5 minutes later I found it stuck with a black screen with blinking Samsung logo.
The device was asking me to upgrade the software during the last 2 weeks which I’ve always clicked the “Later” option. I don’t think I even downloaded the upgrade files yet. So I don’t think the device might got stuck during a self software upgrade.
I’ve tried clearing the cache through the recovery menu but it did not solve the problem. There are pictures which I’d like to backup before resetting (if that’s the only solution). I’d like to know what steps should I do to repair the phone.
Is there an option to get to the files before resetting?
(I’ve read about ADB but wasn’t sure if that’s the way to do it, but meanwhile I installed Android studio and Java SDK just to be prepared if that’s an option to recover the pictures on the device). Please let me know if you can help in any way. Regards. — Merrav
Solution: Hi Merrav. The next logical step to do if wiping the cache partition won’t work is factory reset. If you don’t want to do that, you can try using Android Debug Bridge (ADB) to see if works. In majority of cases like yours, using ADB do not always yield a positive result but you can definitely try it on your own. Keep in mind that you can only use ABD if you’ve enabled Developer options on your phone before it got bricked.
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