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Galaxy S6 Edge can’t use Straight Talk’s mobile data connection, other issues

Today, we bring you another collection of #GalaxyS6 issues and solutions. This post shows 6 more reported problems as we return from the most recent holiday weekend.

s6

So, these are the specific topics that we include in this post today:

  1. Galaxy S6 not charging and won’t turn back on
  2. Galaxy S6 keeps inserting different characters when typing on email app
  3. Galaxy S6 won’t turn on
  4. Galaxy S6 Edge issue with Swiftkey Keyboard app
  5. Galaxy S6 keeps freezing
  6. Galaxy S6 Edge can’t use Straight Talk’s mobile data connection

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 not charging and won’t turn back on

Hello. Thank you for your blog and advice. They were easy to find and very useful. In my situation I was not able to use them. I woke up noticed my phone was dead and on the charger. I am using an original Samsung charger, and USB. I turned it on a couple of times and the charge showed at zero percent battery life.

I checked the charger and it worked fine. The last time I tried to attempt to do soft reset, and I reading it over after I am sure I did it wrong. I held down the power button the at the same time as both up and down volume controls. The Samsung turned off and showed a blue LED light for about ten minutes while it was connected to the charger, however it still did not show the green charging bar on the LED.

After ten minutes I did remove the phone from charging, and tried to charge it on a battery pack. Within a few minutes the blue LED light disappeared, and the phone is completely dead and am not able to do anything.

On your website you suggested if this happens to contact a tech. I am used to in the past to open the back of my Samsung’s and move battery packs or swap parts and I am assuming that some how the tech would have to substitute the battery pack in the phone in order to fix the software.

Please let me know your thoughts.

Thank you. — Abigail

Solution: Hi Abigail. One of the main reasons why we recommend that repair should be done by a professional is to identify the cause of the problem. Replacement of the battery pack may be done in order to narrow down the causes, but other checks may also be needed if that won’t work. Other hardware checks will also be performed to know the problem.

And by the way, battery pack replacement won’t fix a software issue. If he suspects that software is to blame, factory reset should do the job. The most that service centers can do is to flash or install a new operating system. If your phone won’t even turn on and has become totally unresponsive, the issue must be due to bad hardware more than software. If you want to solution to your problem, we suggest that you submit the phone for repair.

Problem #2: Galaxy S6 keeps inserting different characters when typing on email app

Hi! Hoping you can help!! So I recently got my S6 phone.  it worked well for a few weeks. However, all of the sudden my symbol keys in the Samsung email app only are doing weird things. as soon as I type a character like a “/” or an “@” the next key I type does something weird like type another / instead of the letter I’m typing or jump to the beginning of the word I’m in the middle of typing and type some other letter there. This happens in my Samsung email app only. It resolves when I turn predictive text off BUT I don’t want to turn this feature off. The keys work fine in all other apps just not in this one.  I don’t want to access my Gmail and Outlook in the Gmail app though because I hate the look and feel of those. I really like the Samsung email app.

I have done a factory reset and reloaded everything and it is still happening. Can you help? Is this just a glitch in the email app that I have to live with?

Been at this for two days!! feeling frustrated. Appreciate any insights. Thanks. — Sherrie

Solution: Hi Sherrie. We don’t experience this issue on our Galaxy S6 and we also haven’t heard or seen it in other third party forums so this issue may be unique to your device. You may have installed an app that creates a conflict with the Keyboard app or email app you’re using, which may have resulted to the issue persisting even after a factory reset. Or you may be using a third party keyboard app that isn’t compatible with the email app. To check, do another round of factory reset and make sure to observe if there’s a difference if you don’t install any app. If you can’t replicate the issue when you don’t install any app after a factory reset, that’s a clear sign that you may have installed an app causing the glitch. Uninstall apps until the issue is eliminated.

Problem #3: Galaxy S6 won’t turn on

Hello. I am having an issue with turning my phone on. I have checked the troubleshooting page on your website and have ruled out that the problem is not with the USB cable or Fast charging adapter. I have used different USB cables and different power sources but the end result is always the same. The only thing I see on my screen is a greyed-out battery symbol with a white lightning bolt in the center of it. There are no flashing or blinking lights, nothing else appears on the screen at any time. I have held the volume down button and power button for 7 seconds to hard reboot the phone multiple times but I keep getting the same white lightning bolt screen and nothing more. I believe the problem is that the USB port is not transferring power to the battery? This has happened to me in the past and all that I had to do, was plug my phone into the charger and then press the power button to turn the phone back on, however this time it is not working. I am using either the KitKat or Lollipop software version, but I have no clue since I cannot turn on the phone. In the troubleshooting section it mentioned that I should leave the phone to charge for at least 15 minutes, to make sure there is enough power to get the phone to turn on but that did not work after attempting to charge the phone for an hour. While attempting to let my phone charge, the screen showed the white lightning symbol the entire time and did not display the regular battery charging animation that I would normally see. — Steven

Solution: Hi Steven. We’re pretty sure that we always make it a point that if our suggestions won’t work, you’ll have to send the phone for repair. And as mentioned above, if the phone is no longer responsive to whatever hardware button combinations to boot it, then a hardware malfunction must be to blame. There’s no way we can’t know for sure what the real issue that’s why the next logical step that we recommend is let a professional check the device. It can be a bad data connector on the charging port, a malfunctioning battery, or other unknown hardware issues. The general rule is, as with most of Android troubleshooting, if software solutions won’t work, then hardware must be to blame. And there’s no better ones to fix hardware issues than persons doing it for a living. If you can’t let Samsung service center fix the issue for you, bring the phone to your local electronics repair shop.

Problem #4: Galaxy S6 Edge issue with Swiftkey Keyboard app

Howdy. For the past few days my Samsung S6 Edge has been acting funny.

First, in email, while typing the Swiftkey punctuation is off, meaning it puts a space after every single word, putting spacing between punctuation marks. For example, Good morning , How are you doing ? I’m doing well , but I didn’t sleep much . Why you wonder ? I was trying to sort out my bloody phone ‘ s punctuation in email so my work emails don ‘ t seem like a 5th grader wrote them . Punctuation works fine in all other areas, text, BBM, web text…. I emailed Swiftkey and they advised to download their beta version, works if you’re in time with punching in the punctuation mark as fast as letter typed, but with word suggest being great in that app, it’s screwing me up in punctuation typing and time…

And now I’m not able to view any PDF files sent through as attachments, says “Cannot display, invalid format” It will say it saves to my download/files, but looking in to that folder, no listing or saving… All limits are off on downloads as I have enough data to cover. I do have Google Drive working on the phone (as suggested by Google) but I save local to the phones memory.

Any help is greatly appreciated, really. I use the phone to write a lot of emails, documents and such and don’t wish to ditch a working phone with an extremely annoying buggy glitch. — Royce

Solution: Hi Royce. Did Swiftkey acknowledge that the bug lies on their app (we are assuming you’re using the Swiftkey Keyboard app instead of the stock Samsung keyboard app)? If they did, then you should continue talking to them on how to fix the issue. The solution may not necessarily be done on your phone but on their end, by tweaking some codes to make their product compatible with your phone’s app/s. if it’s true that it’s a code issue, there’s nothing more that you can do on your end.

However, if the problem is not poor coding, the best thing that you do can try now is to delete the cache and data of the app in question. You can do that by doing the following steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #5: Galaxy S6 keeps freezing

Hi There. So I have a Samsung Galaxy S6 which keeps on freezing (completely stops responding). I have tried to reset with volume down and power button which will restart the phone but after a short time (under 1 minute) the phone freezes again. It makes no difference which app I open. I have cleared the cache partition too. I have 1GB free space and I think its running firmware 5.11? I just want to recover my photos and videos of the children. If you can help I would be most gratefull and happy to pay/donate to your website. I have tried smart switch, but again before I have do this the phone crashes/freezes! Best. — Taran

Solution: Hi Taran. An issue like yours can have a software or hardware cause. You must try all software solutions first so that you’ll know if bad hardware is behind the trouble. Wiping the cache partition can only do so much so the next logical solution is to boot the device in safe mode. This way, you’ll know if a third party app is causing the system to freeze. Here’s how to boot your S6 to safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
  • Once the phone is in safe mode and freezing problem stops (hopefully), make sure that you uninstall all third party apps and/or create a backup of your files.

Should the issue persist while safe mode is on, you have to other option but to do a factory reset. We know you don’t want to lose your photos but doing it may be the only way to make the phone work again. For reference, these are the steps on how to do it:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #6: Galaxy S6 Edge can’t use Straight Talk’s mobile data connection

Unlocked Galaxy S6 Edge +, on the Straight Talk Network using GSM. I Recently purchased the phone. The issue I have is that even though I have a great signal, I cannot access Mobile Data Internet. I’m not trying to make calls or anything else while trying to access the internet. Things I’ve done so far to resolve the issue include:

 

  • Turning off WiFi,
  • Rebooting,
  • I’ve uninstalled the 3 Apps that I installed since purchasing phone,
  • Ensured that Mobile Data is turned on, and
  • Tried accessing Internet in a different city.

 

I want to make sure that I mention the fact that I’m NOT trying to access internet while making a call. I can’t think of anything else to do besides call Straight Talk for help. — S Gillespie

Solution: Hi S Gillespie. First of all, you must ensure that your account with Straight Talk is permitted to use their mobile data service, that is, you must be a paying subscriber. Straight Talk must provision the phone first so that their system will recognize it and allow it to use mobile data service. Unless that’s done, you have no hope of using mobile data no matter what you do on your phone.

If it’s your first time to use Straight Talk mobile data connection, insert your SIM card to another smartphone to see if mobile data works. If the same thing happens, the most likely cause must be due to account restriction. Contact your carrier so they can make necessary changes.

If you are on Straight Talk’s bring-your-own-phone program, make sure that your phone is compatible with their network’s frequency bands. For more information about this, we strongly suggest that you call them.

 


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