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Galaxy Note 5 bricked after rooting and installing Flashyfy, other issues

Like its sister flagship, the Galaxy S7, Samsung’s #GalaxyNote5 will also be receiving the latest Android version in the coming weeks so for those eagerly waiting for the new Nougat (Android 7), your long wait may be finally over very soon. The new Android Nougat will have new interesting features like enhanced multi screen support and the ability to very quickly load or switch to a different app by double tapping an item in the Recent apps list. Of course, there are other more fun stuff in this new Android iteration but we leave out the details for now.

note-5

In the meantime, let’s focus on addressing some Note 5 issues reported by other users during the past few days. Remember, if you don’t find a solution for your own issue in this material, don’t hesitate to visit our main Note 5 troubleshooting page.

Without much ado, here are the specific topics we’re discussing in this material today:

  1. Galaxy Note 5 bricked after rooting and installing Flashyfy
  2. Galaxy Note 5 won’t boot normally | Galaxy Note 5 stuck in Recovery mode
  3. Galaxy Note 5 can’t open apps
  4. Galaxy Note 5 randomly not receiving or sending SMS
  5. Galaxy Note 5 not making any sound when making or receiving calls
  6. Galaxy Note 5 no longer boots up

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 bricked after rooting and installing Flashyfy

Hi. My Galaxy Note 5 is in trouble. Please help me how to fix it. The problem is, i rooted my phone last week. Then i try to change my software to Galaxy Note 7, so i downloaded one app named Flashyfy from Play Store and started to flash it but the end it is showing that unable to boot invalid kernel length. Then i give to a service centre but they can’t put new software in it. And now the phone is showing that an error has occurred while updating software. use the emergency recovery function in the Smart Switch PC software. The i try it in Samsung Smart Switch but nothing has changed. I connected to my laptop but it’s not showing in Odin in download mode. What to do? Please help me NB: sorry for my bad english. — Asim

Solution: Hi Asim. We’ll be frank with you. Rooting- or flashing-related issues are most of the time caused by a particular software you’re trying to install so only the developers of those software can provide effective support.

Also, you should have known that modifying official software can potentially lead to problems and so, you must be ready to accept the consequences.   We have no way of knowing what these apps and software are doing to the system so identifying the true cause is almost impossible. The only suggestions that we can provide here are general ones so they may or may not work with the error specific to the software you’re using. Again, make sure that you contact the developer of the last app that you installed (which may have caused the problem) for direct assistance.

Now, these are the general things that you can do to try to fix your issue:

Wipe the cache partition. Refreshing the system cache sometimes help fix rooting issues. Here’s how to do it (assuming you’re still using the stock Samsung recovery software):

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Unroot your phone. If wiping the cache partition won’t help, the next logical step is to unroot the device. The exact procedure depends on how you root the phone in the first place. Use Google on how to do it. The most common way to do it though is by performing a master reset. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Contact the developer of rooting software or apps. As mentioned above, the most effective way to solve certain root problems, especially if they can’t be addressed by unrooting, wiping of cache partition, and master reset, is by working directly with the developers. If you can’t do that, find other forums or Android troubleshooting sites that specifically handles Android modification issues such as XDA Developer Forum.

Problem #2: Galaxy Note 5 won’t boot normally | Galaxy Note 5 stuck in Recovery mode

Hi. I have tried everything that has been told online. I even tried using the Kies 3 to reinstall my Samsung Galaxy Note 5, however it is still not working. The phone is not going on at all, whenever it restarts it says installing updates, and then shows the no command x with the Android facing up. When this happens I am redirected to the Android Recovery mode. When I try to “Wipe data/ factory reset,” it starts properly, but eventually when it starts “–preload checkin…” it gives me the error message “E: failed to mount /preload (No such file or directory)” and then “Data wipe complete”. After this it shows the Android recovery options once again. I had claimed insurance for it 2 months ago. Please, if you may help me be able to fix my phone, I will really appreciate it. Thank you. — Toby

Solution: Hi Toby. If you’ve already tried everything online, why contact us still? We’re part of the online community as well. There are no special tricks that we can give you in this one. The only solutions that you can try includes booting the phone in recovery mode and doing cache partition wipe/factory reset. If these solutions won’t work, you most probably have bricked the phone permanently (assuming that you did not attempt to modify the official software via rooting or flashing). We say you go ahead with a phone replacement.

Problem #3: Galaxy Note 5 can’t open apps

I’m having issues with opening apps on my phone. It seems to only be apps that have access to storage, such as Gallery, Google Play Store, Snapchat, etc.. I notice that when I try to open these apps, they immediately crash before I can even begin to do anything with them. I tried to alternatively use the My Files system app to look at photos, but that also crashed when I tried to access the storage. In addition, I also notice that Google Play Store is having trouble updating apps. The download bar in the notifications starts to update an app, gets to about 2 or 3% done, and then it disappears. Almost immediately after it reappears, restarting in a continuous loop. I think this is due to Google Play Store crashing. Is my phone storage corrupt? I have tried a soft reset, which did not work. I have also tried deleting some recently downloaded items to see if they were causing any problems, which also did not work. Please help! — David

Solution: Hi David. If you suspect that Google Play Store app has become corrupted, try wiping the cache and data of every Google app in your phone. You can do that by doing these steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Better still, you can simply do a factory reset to restore all software settings to default. Once you’ve factory reset the device, make sure that you also reformat the secondary storage device or SD card (if you’re using any).

Problem #4: Galaxy Note 5 randomly not receiving or sending SMS

Good morning! Ever since the last update, I have been having problems with my messaging. It is random text messages and it does not matter if it is an iPhone user or a droid user that is sending or receiving the texts. I will not get some of the messages sent to me and if i send some messages it will show as sent but the other person will never receive them. I have restarted my phone plenty of times, I always close out my apps when i am done using them. Please help! I do not know how to check my android version. — Cobrachick87

Solution: Hi Cobrachick87. if the issue is random enough that you can’t seem that discerning a pattern is out of the question, then the best thing that you can do is report it to your wireless carrier. Although SMS has become an almost necessary fixture for hundreds of millions of people worldwide, it’s not perfect and can still malfunction just like any other digital service. Contact your service provider and let them about the issue so they can check if other users in your area are reporting the same. If there’s a pattern or if a similar issue has been reported across the network, your carrier may be able to help you fix it.

Just to be on the safe side, you can also try to wipe the cache and data of your messaging app (refer to the steps above) before contacting them.

Problem #5: Galaxy Note 5 not making any sound when making or receiving calls

I have a Note 5 having phone call issue. I get no sound when making a call and no sound when receiving a call. Everything works fine but cannot use phone for calls. Text is working, Internet and apps are all working. I had replaced the charging port one time from a phone repair shop and another time myself upon purchasing a duplicate part online. After second replacement phone was working fine. Now again same issue. It all started when my original charger port pins had been damage causing failure to charge. Hence the first replacement. Then the no voice issue and came the second replacement. I would have no problem changing it again if this is the problem but do not want to buy Internet part that will have same problem just to find out it’s something else. — Brincatmike

Solution: Hi Brincatmike. You seem capable of doing hardware repair yourself so we say you open up the phone again and check if the phone’s speaker and microphone are all working. Before you do that though, try to record your voice when trying to make a call, then play the recorded voice.  This will help you see if indeed, the speaker and microphone are defective.

Problem #6: Galaxy Note 5 no longer boots up

I have a Samsung Galaxy Note 5 that I use as a WiFi only phone. it’s not activated with the carrier network. I noticed the battery was almost dead so I went to plug it into the charger. it’s the same one I use on a daily basis. After I plugged it in the screen went black and the big Green android guy popped up with Android message “downloading…do not turn off.” I unplugged the phone to show my girlfriend and then plugged it back in and left it. I walked away for a few minutes and when I came back the phone was off, tried turning it back on and nothing. I tried the factory reset and nothing, it won’t let me turn it on to any mode (volume up+power+home and volume up+power+home. Any variation of pressing the first two at different times first.) My phone simply will not do anything at all now, not even charge! I don’t know what to do! — Taylor

Solution: Hi Taylor. There’s nothing more depressing as far as Android troubleshooting is concerned than a device not wanting to power back on. The thing is, there’s little to nothing that a user can do if you can’t make your phone turn on at all. The only available troubleshooting for this type of issue is to try booting to other modes (Odin mode, recovery mode, and safe mode). If a device remains unresponsive, the most likely cause is a bad hardware. If this phone is still under warranty, contact the relevant party (Samsung, store, or carrier) and have it repaired or replaced.

 


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