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Galaxy Note 4 freezing and randomly restarting after installing a system update, other issues

Our post today addresses some of the common issues on the #GalaxyNote4. As usual, these problems are taken from reports submitted by some members of our community during the last several days. We are planning on publishing more other Note 4 issues next week so keep watching.

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In the meantime, below are issues we cover here today:

  1. Galaxy Note 4 freezing and randomly restarting after installing a system update
  2. Galaxy Note 4 shuts down on its own when battery reaches 30%
  3. Galaxy Note 4 turns to charging mode when battery level reaches 70% | Galaxy Note 4 stuck in Sprint logo screen
  4. Galaxy Note 4 keeps booting to recovery mode after installing Marshmallow
  5. Galaxy Note 4 constantly freezes after installing Android 6.1
  6. Galaxy Note 4 stuck in Samsung logo screen

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 freezing and randomly restarting after installing a system update

I would like to give you some info about my phone, a Samsung Note 4, from Germany. It was working properly and I was very happy about it but last week there was a new update from Samsung which screwed up everything. It is freezing, restarting; especially while watching video or if I am scrolling down at Facebook or another app has visual a lot. But this also happens when I am taking calls or trying to do sth fast in an app. What I did to solve it:

 

  • cleared cache and didn’t work
  • Factory reset–didn’t work
  • removed the SD card – worked for 1 day and still same.

 

I don’t know what else I should do. Please help me guys, it is so annoying that they screwed everything with an update. PS: Current Version- N910FXXS1DPJ3/N910FOXA1DPH2/N910FXXU1DPB1. Cheers from Finland. — Anil

Solution: Hi Anil. First of all, let’s be clear on one thing — Samsung does not release Android updates, wireless carriers do. If you are positive that it was a Samsung update and not the regular operating system update from your carrier, then you should let Samsung know about the problems you’re having.

Secondly, system updates from carriers appear to cause problems but in fact, there may be other factors that are probably responsible. These “other” factors can include incompatible apps, corrupted system cache, malware, and hardware issues. Below are the things that you can do to try to fix the issue:

Wipe the cache partition. Sometimes, updates can corrupt the system cache so forcing the phone to build a new one can sometimes patch things up. Here’s how to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Update apps. A lot of users are quick to install new Android versions whenever they’re around but they often forgot to also update apps. And this is why issues start to manifest afterwards. Updates released by Google and wireless carriers are meant to upgrade the operating system but not the apps. This means that some of the apps that were working fine before the update may suddenly become incompatible, resulting to all sorts of issues. In most cases, updating apps can fix issues. However, in cases wherein issues remain even after an update, the cause of the problem may be something that an average user can’t resolve. You must keep in mind that not all apps are created equal. Some developers may stop supporting their products after some time, making them incompatible with newer Android iterations. If you encounter an issue with an app right after updating the OS and the app itself, incompatibility may be responsible. Make sure to contact the developer if you want to fix an app-specific problem.

Factory reset. Sometimes, updating an app and wiping the cache partition won’t change anything. In this case, you must not hesitate to wipe the phone clean by doing a factory reset. Doing it will not only eliminate bugs but may also prevent new ones from surfacing again.

Re-install good, reliable apps only. After a factory reset, make sure that you take a look at your list of apps and re-install only those that are compatible with the current operating system.

Problem #2: Galaxy Note 4 shuts down on its own when battery reaches 30%

Hi! I’ve had my Galaxy Note 4 since more than a year back. My problem started a couple of months back, not sure exactly but I didn’t pay attention to it. it started out when at under a 30% of battery left, I tried to open the camera to take a photo and the phone would just shut down and not turn back on. At times when I tried to turn it back on it would go on a loop turning on and shutting down as soon as it got to the Samsung logo that appears when you turn on the device. Now this problem has increased terribly, the phone turns off even at 99% charge and won’t come back on. I’ve tried another battery and it does the same. I’ve been told that its more likely to be a problem with the motherboard… any suggestions please? — Alex

Solution: Hi Alex. Before you can say that there’s a hardware problem on your Galaxy Note 4, you must do all the software troubleshooting available. This will ensure that you don’t skip the possibility that software is to blame. Software issues can sometimes be fixed at the level of the user without resorting to external intervention like repair. That said, we want you to do the following:

  • Wipe the cache partition (steps provided above)
  • Boot the phone in safe mode. This will allow you to check if one of your apps is the problem. If battery problem won’t occur while the device is in safe mode, that’s a sign that a third party app is problematic. In that case, you must uninstall third party apps until the problem is gone. To boot in safe mode, follow these steps:
    • Turn off the phone completely.
    • Press and hold the Power key and the Volume Down key.
    • When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
    • Safe mode will be display at the lower left corner; you may release the Volume Down key now.
  • Recalibrate the battery. This procedure is meant to teach the operating system how to read battery levels properly. To do it, follow these steps:
    • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
    • Turn the phone on again and let it turn itself off.
    • Charge the phone without turning it back on.
    • Wait until the battery says it fully charged to 100%
    • Unplug the charger and turn the phone on.
    • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
    • Unplug the charger the turn the phone on again.
    • Use the phone until you drain the battery down to 0.
    • Repeat the cycle once.
  • Perform a factory reset. Bringing all software setting to their known, working state is the goal of this procedure. Factory reset will wipe out the storage partition where you keep your photos, videos, SMS, contacts, etc. Make sure to create a backup before doing it. Fore reference, below are the steps that you can do:
    • Turn off the Galaxy Note 4 completely.
    • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
    • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
    • When the Android System Recovery shows on the screen, release the Vol Up key.
    • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
    • Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
    • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
    • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.
  • Consider phone replacement. If all the procedures above won’t improve the situation, there may be an issue on the hardware department. It can be a power IC issue or other malfunctioning parts. Contact Samsung or the relevant party so the hardware can be evaluated.

Problem #3: Galaxy Note 4 turns to charging mode when battery level reaches 70% | Galaxy Note 4 stuck in Sprint logo screen

Hi. i have been experiencing this problem for some time now and I’m not sure if i need a new battery or not. So I’m on my phone not even for a long time and after I’m done messaging on an app, it completely shuts down. so then i proceed to turn it back on but it only gets as far as the word Samsung appearing on the screen then it goes back off. It would do that all night only until i plug my charger in.

But even then I’ll try to turn it on and it could be at 70 % and it would just go into charging mode. So then i think maybe i should wait until its fully charged so i wait. At this time i pray it would turn on but it didn’t i get as far as pass the Galaxy then Samsung onto the Sprint logo appearing on the screen . but then it would go straight into charging mode cutting off then the battery logo appearing on the phone then it would charge. Please do help i have been wanting to use my phone for forever now and its pretty big necessity to as well. It’s been off for a whole day now and previously more than a day sometimes as well. Please i would really appreciate it if you could help by the way. i don’t know what version it is. i just know its a galaxy note 4. — Deonathomas1

Solution: Hi Deonathomas1. if your phone is largely unresponsive when you try to turn it on, or doesn’t even appear to boot normally now, there may be little to nothing that you can do at this time. The most that you can do now is to check if you boot it back to a reliable state by using different hardware button combinations. If the phone won’t boot to any alternate modes, or gets stuck continuously in Sprint or Samsung logo screen, you may have an expensive paperweight in your hands. You should consider phone replacement as the only way to get another good working phone.

Alternatively, you can try to use a different battery first to see if the current one is defective. If that won’t work either, try booting the phone in other modes.

These are the alternate boot modes that you can try:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #4: Galaxy Note 4 keeps booting to recovery mode after installing Marshmallow

I started having problems with my Note 4 right after the last update 6.0.1. Lagging delays, screen response got very slow and the phone would just go black screen. Don’t know if it shuts itself off or just freezes. I flashed the latest firmware using both Smart Switch and Odin. The latest firmware I flashed was N910TUVU2EPJ2_N910TTMB2EPJ2 and both methods completed successfully. I still have the same problems. When I turn the phone on, it either goes to recovery mode and has a downloading message on the screen or it boots up normally and works okay, but when I reboot the phone it sometimes goes to the recovery mode and stays there. Is there anything I can do to fix the phone? Is it something that has to be sent to Samsung repair center? The phone is out of warranty. Could this be a hardware issue? Thanks. — Paul

Solution: Hi Paul. In general, Android troubleshooting is simple — if you’ve exhausted all software troubleshooting, then hardware must be to blame. Since flashing latest stock firmware didn’t work, you can either 1.) install a downgraded but stable Android version (KitKat or Lollipop), 2.) or consider having the phone replaced.

Keep in mind that Android Marshmallow is designed for faster and more capable devices so it’s possible that you may be pushing your phone’s hardware past its performance envelop. Although we know that some carriers are releasing Marshmallow to Galaxy Note 4s, we know that a lot of these devices are experiencing troubles. To be fair, not all issues are due to Marshmallow but most of them appears to surface after this Android iteration was installed. If you don’t want to consider upgrading the hardware at this time, we say you stick to older version of Android and avoid Marshmallow on your Note 4 like a plague.

Problem #5: Galaxy Note 4 constantly freezes after installing Android 6.1

Hi. I have a Samsung Galaxy Note model SM-N910F. it is running on Marshmallow 6.1. When I write a text message or open app or dial a number it freezes and lags and have to leave it for 30 seconds or close apps then reopen them with the power button. This happens quite a few times a day and is really annoying and was wondering what you would suggest. I am trying to find Lollipop 5.1 to try that. the phone has Three software on it so does that mean I have to look for a Lollipop 5.1 on Three network UK? Would you know what ROM version i need to try? I have tried a few Lollipop ROMs but didn’t work just a boot up loop happened. Please can you help me? Many Thanks. — Ian

Solution: Hi Ian. One of the general rules in flashing stock firmware is to ensure that you’re using the correct firmware. So, for example, if you have an SM-N910F, you must only use a firmware for this model. The SM-N910F model can be broken further down into other denominations based on regions or wireless carriers so you must also choose a firmware that’s built for your carrier. Not using the correct firmware can lead to bootloop issue or even worse. We’re not familiar with all firmware versions of Note 4 ROMs out there (as there are thousands of them) but you can start by browsing the correct one from Sammobile.

Problem #6: Galaxy Note 4 stuck in Samsung logo screen

Hi, there!

I came across your website where I found your email address. Was wondering if you can help me with my Samsung Note 4 which is just stuck at displaying the Samsung logo.

What happened prior to problem:

I turned off the phone and changed SIM cards, which required removing the battery, but not the SD card (this is something I do about 1-2x a month and didn’t encounter any problems until now).

The night before, I watched a movie via a free streaming site (my first time to do that using this device).

Problem encountered:

It got stuck at displaying Samsung logo (see attached photo 13220109).

First time it happened, I removed the battery and restarted phone, and I waited a little longer.

After about 10 minutes, this is what happened:

  1. Samsung logo disappeared but instead of going to the SIM unlocking screen, the screen became black (see attached photo 13228119).
  2. The black screen showed icons on top (mobile signal, wifi signal, clock).
  3. It also showed data from my mobile usage app, but instead of showing the data for the new SIM that’s in it, it showed the data for the old SIM that I already removed.
  4. It also showed a message, that the SD card can be safely removed from the device.
  5. I can access the drop down menu once. But after this, the screen became totally unresponsive.

What I’ve done so far:

– Tried restarting without the SD card.  Same result, without #4.

– Tried restarting after pulling out the battery for 30 minutes.  Same result.

– Tried going to recovery mode (Power+Volume Up+Home Key) and restarted from there.  Same result.

(I haven’t tried factory reset yet because I don’t want to lose my data.  Is there any way I can back up while in recovery mode?)

Hope you can help!

Thank you very much! — Glady

Solution: Hi Glady. The only way to create a backup of user files while in recovery mode is if you previously installed a special recovery software (like CWM Recovery). Having this recovery software requires that you root your phone though. If  you don’t have such third party recovery software installed, you’re out of luck, as stock Samsung recovery software does not allow access to /data partition (where user files are located).

We know it’s a hassle but if you want to regain the normal function of your phone, you must do a factory reset.

 


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