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Galaxy Note 4 apps stopped working and screen becomes black when loading app, other issues

Here’s another list of #GalaxyNote4 issues that were submitted to us for the past few days. With a lot of Note 4 cases still waiting to be published, you can expect that we will be publishing more of the same articles in the coming months. So, for those looking forward to seeing their issues addressed here, keep watching for more upcoming posts. You can also visit our main Note 4 troubleshooting page here.

note-4

Below are the topics we’re covering in this material today:

  1. Galaxy Note 4 not responding and won’t boot up
  2. Galaxy Note 4 won’t turn on
  3. How to recover files from a Galaxy Note 4 that’s stuck in Samsung logo screen
  4. Galaxy Note 4 “Unfortunately, System UI has stopped” error
  5. Galaxy Note 4 apps stopped working | “WeatherProvider has stopped working” error keeps popping up on Galaxy Note 4
  6. Galaxy Note 4 screen becomes black when loading apps

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 not responding and won’t boot up

I had my phone in my bra during gym. We played volleyball for an hour. That’s my last period. The twenty minutes from walking to the gym to my locker to my car to move it for practice it worked the entire time. My phone has an issue where when it hits around 30% it drains faster and if I open certain apps it will shut off completely, like SnapChat. It was around 20% as I was walking in, I opened FB messenger and it shut off. I thought it was the normal thing so I took out the battery and put it in and it wouldn’t turn on. Screen remains black, no LED, but when it’s plugged in the grey battery with a lightning bolt screen comes on but then flickers off. Something like this has happened before, but as my mom was taking it in for repairs, the screen started to work again and has worked since then (mid October). I’ve tried taking out the battery, plugging it in for ten minutes, holding the down and power, holding the up and power and home, and nothing. I’ve had the phone for two years in March, and my warranty is up in March. Please help. — Kiley

Solution: Hi Kiley. The very first thing that you want to do now is to see if you can still boot the phone back up. This can be done by trying three different boot modes — safe mode, recovery mode, and download mode. Each of these modes require a different hardware button combination. If you can turn the power back on to any of them, there may be a chance to fix the issue at your end. Below are the steps that you can try:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If your phone remains totally unresponsive still, the next logical step for you is to see if the issue is battery related. Try to get a new Note 4 battery. If you can secure an original Note 4 battery, that’s better. If the second battery won’t change anything, there may be an unknown hardware issue that prevents your Note 4 from booting properly. In this case, you must either send the phone to a repair center or have it replaced.

Problem #2: Galaxy Note 4 won’t turn on

Hello. My Sprint Samsung Galaxy Note 4 is not fully turning on. I had rebooted my system due to some applications being disabled and enabled. it seemed to be successful however, it did not fully restart once i had left the reboot screen. it gave me an option to turn the phone off and i accepted, but it did have a note saying something about an “OS” which i am unaware of what an “OS” is so i figured it should still function properly regardless, After waiting about 4 hours for my phone to turn on I’ve tried holding the power and volume up, as well as power volume down, even power volume up and home, yet still my screen stays on the logo. I’ve tried plugging the phone in, since then the screen has not left the loading battery. I would greatly appreciate any and all help i am given, thanks for your time and consideration. — Arielle

Solution: Hi Arielle. The only possible solution for your case here is by booting the phone in recovery mode so you can wipe the cache partition and/or factory reset. If factory reset won’t fix the issue, the last resort would be to try to manually flash a stock ROM. If you haven’t tried doing this last step, use Google to find a good guide.

Problem #3: How to recover files from a Galaxy Note 4 that’s stuck in Samsung logo screen

Hello. How are you doing? I hope you’re fine. However I’m not at all. My phone’s battery was so bad lately and I was thinking to get a new one. It kept dying much quicker than before and I had to charge my phone over 5 times a day. Today, something happened and I think it wasn’t about the battery. Let me explain you what happened in order.

My phone’s battery was at %15 and it usually needed to be charged immediately, because it turns off too fast if I don’t. But in that very moment I needed to check where I was and I turned on location to check up on the spot I was. I got on the map and suddenly the battery died. I have tried to charge it later with my powerbank, but my phone started being stuck on logo whenever I tried to turn it on. I thought it was about the battery. When I went to buy a new one, we tried it on, yet same thing happened and it was still stuck with the logo. I really don’t care about the numbers and all, but my gallery was so important to me. And I had lots of photos and videos. I know it isn’t good for my phone, yet I had no chance to transfer them all to my laptop, which is also full of documents. Now, I don’t know what to do. I tried wiping cache partition and then rebooting the system, but the problem remained. Is there a way that I can save my gallery and reset the phone later? What do you suggest? Should I buy a new battery? It’d be appreciated if you can reply me back Looking forward to hear from you! Thanks a lot. — Nuran

Solution: Hi Nuran. Your issue is similar to Arielle above so the solution available for you should also be the same. Since the solution may be thru factory reset, it also means losing your photos and videos, which you said you don’t want to do. In this case, you want to try a new battery first as there’s still a chance that the issue may lie on the battery itself. If getting a new battery won’t fix the issue though, you have no choice but to try wiping the cache partition and doing a factory reset.

Problem #4: Galaxy Note 4 “Unfortunately, System UI has stopped” error

I am unsure what may have incurred the issue however whenever i try to take a screen shot my phone displays a message that says “unfortunately, System UI has stopped.” I have deleted possible apps that may have caused the issue, I tried to do the whole recovery thing with the default screen. I put my phone on safe mode which apparently means it has nothing to do with the apps. I have even tried to download other screen grabbing apps but they won’t work either as I can only assume the phone won’t let the app overlay the system app. — Michelle

Solution: Hi Michelle. We’ve experienced this issue happening to one of our own Galaxy S6s before and we know that it can be fixed by the usual software solutions we provide in this post (by uninstalling a third party launcher). If you’ve already tried all our suggestions on how to fix “unfortunately, System UI has stopped” error, then you should try to consider getting a new phone as there’s no other known solutions for this one. There may be a problem with the hardware that causes the error on your phone.

Problem #5: Galaxy Note 4 apps stopped working | “WeatherProvider has stopped working” error keeps popping up on Galaxy Note 4

Hi. hope you can help. Ever since updating to the latest operating system, I have been experiencing faults like the one in the attachment, several others are regular as well, “WeatherProvider has stopped working” is another.

I can assumed if I remove weather provider it will correct the problem, but it didn’t, and I have no idea what I should be removing to correct this problem.

unfortunately, the process com.samsung.android.notiprovider.applicationmanager has stopped

It is a Note 4.

Also, tonight, while it was not being used, when I came back to it the Samsung logo was on the screen, with the blue dots around it, the blue light was on, but not flashing, and nothing was working. I took the back cover off, touched nothing, and as soon as the cover came off, it started up again, but didn’t actually “restart” it just got bright, and a heap of messages and notifications came through that had obviously arrived while it was sleeping… whatever it was doing….

Weird. Thank for you time. Kind Regards. — Rob

Solution: Hi Rob. If these errors you’re having started after you installed an Android update, the first thing that you want to do is to wipe the cache partition. Sometimes, updates can corrupt the system cache, resulting to some apps behaving erratically. While we can speculate on the possible causes of your problem, we think that giving you the potential solutions right away is a lot better. The cache partition is a special part of your storage device that keeps frequently used app and data components. As you upgrade to Lollipop, certain sets of data may no longer be relevant or may have been changed, resulting to slow loading app problems or freezing. Deleting the cache will instantly fix the issue. Clearing the cache partition will not delete any personal data so it’s perfectly safe to do. Your device will automatically create a new cache as you continue using it. If you haven’t tried wiping the cache partition on your Note 4 before, simply follow these steps:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Volume Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight Reboot system now and hit the power key.

Another good angle to try is to check if one of the installed apps is the cause by booting the phone in safe mode. If the issue won’t occur while safe mode is enabled, one of your third party apps may not be compatible or causing a conflict. To identify the culprit, you must invest time and effort. Safe mode won’t pinpoint the erring app so you must do trial-and-error method to narrow down the possible choices. This is done by removing apps one by one and observing how if the issue is still happening after every uninstallation. There’s no shortcut to this so make sure that you can do it in one sitting.

If the problem won’t go away even when in safe mode though, your last resort is factory reset. Here’s how:

  1. Create a backup of your important files and contacts.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Volume Up key.
  6. Using the Volume Down key, highlight wipe data / factory reset and press the Power key to select it.
  7. Now highlight Yes — delete all user data using the Volume Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight Reboot system now and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #6: Galaxy Note 4 screen becomes black when loading apps

Good day! I need help. My Note 4 has been acting up again. And now i just can’t fix it & it has been like this for more than 2 months now. Resetting it could probably fix it. But i still have files that i have yet to get. It has a black home screen but i can still see the notifications on top.

If i double press the home button, the “Siri” like app comes on with the blue-colored screen. It works if i have internet, but i can’t connect to the wifi now. And if i try to open other apps, i return to a black screen with the notifications on top (same as first image). I can also bring down the drop down/ pull down menu from the home screen. But if i tap on any of the menus or apps, i still go back to the black home screen.

Please help me out. How do i fix this? Thank you! — Timothie

Solution: Hi Timothie. To tell you frankly, there’s only so much that an Android user can do when it comes to troubleshooting an issue, much more the one you’re experiencing right now. We really can’t get a picture of what’s happening on your device so the best that we can do is speculate only. We also need to know the history of your device. Things like steps you did differently prior to noticing the problem, whether or not the device is running modified or unofficial software, whether or not the device is rooted, or if the phone has been physically damaged, are just some of the important items that can help us narrow down the potential causes. Since you apparently failed to provided them, we don’t think there’s anything that we can do to help. The cause of the problem may be an operating system glitch, or perhaps a malfunctioning screen assembly. Either way, you need to perform a factory reset.

The general rule in fixing Android problems is, if software troubleshooting doesn’t help, hardware issue must be to blame. If nothing happens after you factory reset your phone, find a way to have it repaired or replaced.

 


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