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How to fix troubleshoot your Samsung Galaxy Note 5 with its Settings & Software Update apps keep crashing

  • Understand the reason why the Settings app crashes and your phone pops up the error “Unfortunately, Settings has stopped” and learn how fix or get rid of the problem on your Samsung Galaxy Note 5.
  • Learn why the error “Unfortunately, Software Update has stopped” shows up and what you should do if it happens to you.
  • What does it mean if your Galaxy Note 5 shows the error “Unfortunately, the process com.android.phone has stopped” and what you need to do to fix the problem.

galaxy-note-5-settings-has-stopped

It is normal for some apps to crash and force close sometimes but there are apps or services that may affect the entire performance of the phone when they crash. For instance, the Settings app is one that handles almost everything that is related to the preferences of the owner when using apps. In other words, the Settings app is responsible in running apps according to how the owner wants them to run.

There are two other error messages that I addressed in this post so read on to understand them and learn how to troubleshoot your Galaxy Note 5 if one of them happens to you in the future. While we suggest the safest procedures to troubleshoot your device, we cannot guarantee that everything will work perfectly so proceed at your own risk.

For those who have other issues, try to visit our Note 5 troubleshooting page for we have already addressed a lot of issues with this device. Odds are that we have already addressed the problem you currently have, so find issues that are similar with yours and use the solutions or troubleshooting steps we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us. Just provide us details and we’ll do the research.

How to troubleshoot your Galaxy Note 5 that shows “Unfortunately, Settings has stopped” error

Problem: Hello droid guys. There is an app in my Galaxy Note 5 that keeps freezing so I decided I should just clear its cache and data or even uninstall it if the problem continues to bug me. However, when I open the Settings app to access the app manager, there’s an error that keeps showing up. It says “Unfortunately, Settings has stopped” and as a result, I cannot clear the cache and data of the app I’m having issues with. Help me out with this please. I just want this error to disappear. How can I do that?

Troubleshooting: Hi! This is very common issue to many android devices but due to the popularity of Galaxy phones, many Samsung users are complaining about it. Many of the information we gathered from our readers who experienced similar issues started after software updates. It is impossible to change settings or clear cached files and clear data of your app when the error message “Unfortunately, Settings has stopped” keeps on popping up everytime you open Settings. Don’t worry we will provide the troubleshooting steps to fix the issue and hopefully it is similar issue with our readers. Here are the steps that may help you fix the problem:

Step 1: Reboot the Device

Do a simple system restart by turning off and on your Galaxy Note 5. This is a basic step to resolve the issue due to software update, there are times that downloaded update data files will not run automatically after the process and cause problem to some applications, in this case Settings app. Manually restart the device and run the settings app again. If the problem still occurs, then go ahead and proceed to the next step.

Step 2: Run in Safe Mode

One of the common culprits of this kind of issue is the third party apps. There are a lot of third party apps available for download anytime that carry potential risks that can damage any devices. Though, it is difficult to determine whether it’s the app causing the problem but because we have to make sure if so, then we recommend running your device in Safe mode to find out. While in this mode, it will disable all the third party apps installed in your device. If the device run smoothly in this mode, you can also try clearing the individual cached files and data of the Settings app and application you have problems with.

Step 3: Clear Cache Partition

If running in Safe mode did not resolve the issue and the error message is still appearing, then we recommend clearing the system caches, don’t worry it won’t delete your important files. The device might be confused what files to read if the old data files are still present. Below are the steps on how to wipe cache partition:

  1. Turn off the Device
  2. Press and hold Volume up + Home key + Power key simultaneously.
  3. When the samsung Galaxy Note 5 appear on screen, release the Power key but continue pressing the Home key and Volume up key
  4. When the android mascot appears, release both keys
  5. Navigate through options using Volume up or Volume down keys and Power key to confirm.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Step 4: Hard Reset your Galaxy Note 5

This is mostly the last resort if the above steps failed to resolve the issue and the error message still occurs. Performing this method will delete all the files stored in the device including your contacts, messages, images, etc. and restore it back to default factory settings just like the first time you got it. You have to back up all the important files first to your external storage device or to your SD card and start the process. Simply disregard this steps if you are in doubt, if not then below are the easy steps how to do it.

  1. Turn off the Device
  2. Press and hold Power key + Home key + Volume up key simultaneously
  3. When the samsung Galaxy Note 5 appear on screen, release the Power key but continue pressing the Home key and Volume up key
  4. When the android mascot appears, release both keys
  5. Navigate through options using Volume up or Volume down keys and Power key to confirm.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data/factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished clearing both the data and cache partitions. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

After the hard reset process you need to setup the device again and enter all the important information. Your device will now work smoothly without a problem.

How to troubleshoot your Galaxy Note 5 that pops up “Unfortunately, Software Update has stopped” error

Problem: So there was a notification that says there’s an update that needs to be downloaded. I tried to download the update but then the error message “Unfortunately, Software Update has stopped” popped up. I rebooted by phone many times already but everytime I try to download the update, the error pops up. Do you guys know how to fix this? Thanks a lot.

Troubleshooting: This is not a common issue but it does occur every now and then not just to Galaxy devices but to other Android devices as well. Based on similar issues we encountered in the past, the first update process failed but the phone already downloaded some files. The service that handles the firmware updates, Software Update, may have detected that some files have been altered so the phone thinks the phone is already updated but since a lot of files are missing, the device shows the previous version and the update notification still shows up. If the owner tries to download the update again, the error shows up.

In this instance, we would like you to do the necessary troubleshooting procedures to rule out all possibilities that may have caused your phone to function abnormally.

Step 1: Clear the cache and data of the Download Manager app and try to update

The first attempt to download the update may have failed but downloaded some files leaving the phone to think the update was successful. You need to delete those files so the phone will re-download the firmware update.

All you have to do is clear the cache and data of the Download Manager app and try to download the firmware update. If the error still shows up, then proceed to the next step. By the way, this is how you clear the cache and data of the Download Manager:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the Download Manager.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

Step 2: Wipe Cache Partition of your device and try to update again

In this procedure, you will delete all stored caches in the cache partition. The system will use those files to improve the general performance of the device. If those caches are corrupted after the update, then there might be some abnormalities in the performance. To help you fix the problem, we recommend you to wipe the cache partition so that it can create newer files that are compatible to the new system.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Step 3: Perform Master Reset on your Galaxy Note 5

Doing a Master reset is your last resort if all procedures above have failed to fix the problem. Through master reset the device will be brought back to its default settings and if there are firmware-related issues, this procedure will help you fix it. Take note that in performing this procedure, all files stored on the internal memory of your handset will be deleted. So, before the reset, make sure to backup everything because all of them will be deleted. Follow the steps above to reset your device.

Step 4: Bring your phone to the tech

If all procedures above failed, then bring your phone to the tech. There will be some tests to be conducted and there is a possibility that the firmware will be reflashed to fix the issue. If you are savvy enough, you can actually try to reinstall the firmware but then again if you trip the Knox counter, the warranty will be voided.

So, it’s safer to have an authorized Samsung technician take care of the problem for you.

How to fix your Galaxy Note 5 that shows “Unfortunately, the process com.android.phone has stopped” error

Problem: When I try to call a number, there’s an error that pops up saying “Unfortunately, the process com.android.phone has stopped.” The same thing happens when I try to access a contact from my contact list. I don’t know the real cause but I think it has something to do with the update. Is there anything I can do to fix this? By the way, my phone is the Galaxy Note 5 that I bought in November last year. Ever since, I never encountered a problem until recently when this error started bugging me.

Troubleshooting: The error message is actually talking about a process that maybe used by the dialer or the phone app and the Contacts app. It’s warning the user that the process crashed or stopped for some reason. While it may seem like a very complex problem, well, it’s not. In fact, we already received similar issues before wherein core services or processes were involved. To fix this problem, you just got to clear the cache and data of the process itself:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap com.android.phone.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If, however, the problem remains after the procedure above, then you have to factory reset your phone but make sure you backup all your data and files first.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

I hope this guide helps.

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