, ,

How to fix Samsung Galaxy S7 Edge “Unfortunately, Camera has stopped” error and other Camera issues

One of the selling points of the #Samsung Galaxy S7 Edge (#S7Edge) is its camera and many owners are expect so much from it. That’s why when it fails, they panic immediately. In fact, we already received a lot of complaints from our readers, which include the error message “Unfortunately, Camera has stopped.”

galaxy-s7-edge-camera-stopped

So in this post I will address the error message that indicates the camera of your phone crashed. There is also another problem at the later part of this post. It is about the double tap feature that, according to the owner, isn’t working while using the camera. If you own this phone and are currently bugged by a similar problem, read on as this post may be able to help you. Click on the link below to jump to a specific problem:

If you have other issues with your Galaxy S7 Edge, make sure you visit our troubleshooting page for we have already addressed hundreds of problems with this phone. Try to find similar problems and use the solutions we suggested. If they don’t work for you or if you need further assistance, you can contact us by filling up our Android issues questionnaire. Just give us enough information and we’ll do the best we can to help you.

Galaxy S7 Edge showing “Unfortunately, Camera has stopped” error

Problem: Hello guys! I badly need your help. First off, I have a Samsung Galaxy S7 Edge I purchased several months ago. I never encountered problems until recently when I updated it. The problem occurs whenever I open the Camera app as there’s an error that keeps popping up. I says “Unfortunately, Camera has stopped” and I don’t have other choice but to close it. I have a friend who suggested some procedures but I’m not quite sure what to do that’s why I’m asking for your help. Please help me fix this problem. Thanks a lot!

Troubleshooting: The camera is one of the most complex components in your phone as it should work flawlessly with its app or any other third-party camera apps. The error message “Unfortunately, Camera has stopped” is talking about the app itself and not the hardware but the latter can also trigger the error. The course of your troubleshooting must begin with the possibility that the system crashed for some reason. After ruling out such possibility, you must go after rogue apps and then the firmware. To make it easier, here’s what you need to do:

Step 1: Force Reboot your Galaxy S7 Edge

I understand the phone is working properly and only when you open the app that the error pops up. However, I still recommend you force reboot your phone to refresh its memory. Just press and hold both the Volume Down and Power keys together for 10 seconds until the phone reboots. After that, open the camera app and see if the error still pops up. If so, continue your troubleshooting.

Step 2: Clear the cache and data of the Camera app

After the forced reboot procedure and the problem still persists, then reset the Camera app by clearing its cache and data. This procedure addresses the app problem and rules out the possibility that it’s merely an app issue.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

Step 3: Wipe the cache partition to delete the system cache

System caches get corrupted more often than you think and since you mentioned that you just updated the firmware of your phone, we have a valid reason to believe that the problem is caused by some corrupt caches. In this case, we need to clear the cache partition to delete all caches created by the system. Here’s how…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

You don’t have to backup your data and files when you do this procedure and we also recommend you do this from time to time to optimize your phone’s performance.

Step 4: Perform the Master Reset to bring the phone to its default settings

If all else fails, you have to reset your phone to rule out the possibility that it’s just a firmware problem. If the problem still persists after the reset, then you have to get it checked by a technician because it may be a hardware problem.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope this helps.

Galaxy S7 Edge double tap for Camera not working

Problem: Hello, i dont know pretty much english but i will try. I bought a Samsung S7 Edge 7 months ago and i have soo much problems with it. Double tap for camera is not working and i set it from camera settings, i can’t go on wi fi settings just holding with my finger wi-fi icon and the biggest one is the notification problem. Its horrible,if i get a message just ring but i cant see the message on lock screen or facebook notification or other notification.You probably know the up slide from android phones,there are notification and message if yoy have.On my S7 that up slide is clear just wi fi and the other stuff.I see this problems to much people on youtube soo please help me!
Solution: Hi! We can say that Samsung Galaxy S7 Edge is one of the finest devices on the market today. With its amazing added features compared to its predecessors, the elegant design and the ever improved performance that meets the owners’ needs. Using it underwater is a cool feature too, most of the owners can sure do a pictorial while swimming. You can even do more multitasking with this device from sending text message to surfing through the internet, and the processing speed is very impressive.
That being said, the device is still prone to some problems. There are several complaints about the performance dropping, features failing, unresponsive screen or device, lacking of icons, crashing apps and more. Mostly some issue can be fix easily depending on the problem and others are even worst. Actually, we addressed some of these issue and was able to help more owners especially if the device is still new, it is a waste if the device is not fix.
There are several reasons that this problem occurs, some may be caused by software update, recently installed third party apps or manufacturer defect. Identifying the culprit is sometimes difficult especially if you don’t remember when it started or the symptoms. But don’t worry, we will recommend some methods that we shared to other owners in similar with the issue that you have right now.
Step 1: Check the Camera Quick Launch Setting
There are ways to access and setup the quick launch setting of camera , through the notification panel or through the settings menu on the App menu. As long as you are sure that is enabled, then it will work. As you mentioned that you are able to change the setting and still didn’t work. When double tapping the ‘Home key’ do it normally, not too fast and not too slow.
Step 2: Enable Message Notification
The other issue that you are experiencing is the message notification, it is not showing when you received a message. This kind of issue is sometimes caused by a software updates, it may be disable the message notification. But you can check if it was disabled by following the easy steps below.

  1. Go to Setting menu either through Setting menu in your App menu or through the status bar (swipe down)
  2. Navigate by swiping up and down, select the ‘Apps or Application’ and tap it
  3. Once inside find the messaging app you are using and tap it
  4. Below the ‘Force Stop’ option there should be a ‘Show Notification’ check box (if no check box, tap the ‘storage’ it should be inside).
  5. If you see the ‘Show Notification’ checkbox, make sure that there is a check in it.

Step 3: Check Wi-fi Settings
By default, the shortcut of Wi-fi setting is enabled there is no way that it is disabled. However, there are several complaints about this problem that doing a shortcut to go to wi-fi setting won’t work. Most of them have their device for a few months and the problem started. Basically it happened after a software update. We will somehow recommend running your device to recovery mode and wipe the cache partition.
Step 4: Reset your Galaxy S7 Edge

After performing the recovery mode and still doesn’t work. We will recommend the hard reset option but doing this it will delete the stored data in your device like contacts, messages, photos, and more. It is best that you backup all your data before you start the method. However, if you are in doubt to do the hard reset then simply disregard this.
Step 5: Find the nearest Samsung Service Center
If the mentioned methods above didn’t work or the device is not fix, find the nearest Samsung service center in your area to have your device check if possible bring the warranty with you if the device is still within it’s warranty period. Your device might have a manufacturer’s defect or the worst, refurbished.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.