, ,

How to fix Samsung Galaxy S7 Edge “Camera Failed” & “Camera has stopped” errors, other camera issues [Troubleshooting Guide]

The camera is among the most complex components of your #Samsung Galaxy S7 Edge (#S7Edge); the sensor is mechanical so it has its own timing. The hardware also has to work flawlessly with the firmware and the app, so when you tap the Camera app, a lot of things happen; the sensor will initialize together with the app. Now, if one of them failed to initialize, that’s when problems occur and errors show up.

galaxy-s7-edge-camera-failed-has-stopped

In this post, I will tackle a couple of error messages you may encounter while using the camera app plus an issue with the camera mode. If you own an S7 Edge and are currently bugged by a problem while using the camera, continue reading to understand more about these errors and learn to troubleshoot your phone to be able to fix the problem.

All other problems I tackled here either started without any cause or after a firmware update. If you’ve already contacted us before regarding a similar issue, browse through the problems below to see if your concern is included. If not, then visit our S7 Edge troubleshooting page and find related issues. Feel free to use our solutions and troubleshooting guides to fix your problem. If you need further assistance, you can always contact us by filling up our Android issues questionnaire. Make sure you include the details of the problem.

Fix Galaxy S7 Edge with notice “Warning: Camera failed”

Problem: Hi droid guy, I badly need your help because my S7 Edge is showing an error whenever I try to open the camera. It says “Warning Camera failed.” I don’t know when it started but I just noticed it a couple of days ago. I don’t have any clue what happened and I don’t know what I should do to fix it. Can you help? Thanks.

Troubleshooting: The “Camera failed” warning is more like a hardware issue than an app or a firmware problem. However, there are also times when this problem occurs due to a synchronization issue. When it happens, the problem can be in the firmware or the app that’s why it’s a rule of thumb to rule out the latter first before anything else. With all that being said, this is what I suggest you do:

Step 1: Boot your phone in Safe Mode and open the camera

It’s simple logic; if the problem is caused by a third-party app, then the Camera should work properly if the phone is in safe mode because all third-parties are disabled in this state. So, follow the steps below:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 2: Perform the Factory Reset if the problem occurs in safe mode

After booting the phone into the safe mode, open the camera and if the same error shows up, then backup your data and perform the Factory Reset just to rule out the possibility that it’s a firmware problem.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Step 3: Send the phone in for checkup and/or repair

If the reset hadn’t fixed the problem then you should consider having the device checked by a technician so tests will be done to pinpoint what the problem is and whether or not there’s an economical solution to it. If the problem was caused by either liquid or physical damage, then you may not be able to claim warranty.

How to fix your Galaxy S7 Edge with “Unfortunately, Camera has stopped” error

Problem: My handset is an S7 Edge I bought about 5 months ago. There hasn’t be a single issue with it until as of late when an error “Unfortunately, Camera has stopped” showed up when I tried using the Camera. It just occurred on its own and I really didn’t know what the problem is, what caused it and how to fix it. I have to drive more than 60 miles to the nearest store where there is a Samsung technician and I’m so busy every day so I would prefer a step by step guide to fix this problem. Please help.

Troubleshooting: You mentioned that the phone was working fine until recently when it started to show such error message. Honestly, the first thing that came to my mind is corrupt caches. I think the phone downloaded a firmware update and updated its operating system. Since the previous version created caches so that the phone would run smoothly, the new system may still be using those dated files. We need to delete those so that the new system will create new ones that are compatible with it.

Therefore, the first thing you have to do is wipe the cache partition by booting your device into Recovery Mode:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After clearing the cache partition and the phone successfully booted up, open the camera app again to see if it crashes just like before. If so, then you have to isolate the problem immediately to know whether it’s caused by a third-party app or pre-installed ones. Boot your phone into Safe Mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Again, try to open the camera to know if it crashes and if it still does, then it’s time you reset your device but first you need to backup all your files and data and then follow these steps:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I am certain a minor problem like this can be fixed by this procedure. It always comes last because of the hassle it entails when you’re backing up your data and files. Nevertheless, it’s a very effective troubleshooting procedure.

Samsung Galaxy S7 Edge Camera mode issue

Problem: On my camera modes is just one, the auto one. All of the others disappeared. The phone (Galaxy S7 Edge), it’s not on easy mode, I checked. Even the pro mode isn’t there. And for the front camera I have only selfie mode. I know that on camera modes, rear and front should be a lot more modes, because I used them a lot. What should I do? All of them just vanished.

Solution: There is a possibility that due to misconfiguration in the camera settings of the phone that this issue occurred. The first thing that you should do is to try to see if there is a gear icon present on the screen every time you launch the camera app.  If there is, then there is a chance that the problem will be fixed by simply tapping the icon and then disable the Easy mode on your Galaxy S7 Edge. To disable the mode, follow these steps.

  1. From the Home screen, launch the Settings app.
  2. Tap Easy Mode.
  3. Tap Easy mode again to enable it.
  4. Tap Done.

However, after performing the procedure and the issue still happening on your phone, then doing a master reset is the best thing to do. This method would bring back your handset to its default settings. And take note that this procedure will delete all your files including the third-party apps you installed So, backing up all your files is necessary. To perform the master reset, follow these steps.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  5. Once highlighted, you may press the Power key to select it.
  6. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  7. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  8. The phone will now reboot longer than usual.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.