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How to Fix Samsung Galaxy S6 Edge Plus that won’t charge after completely draining its battery, other charging issues

Charging is very important to any smartphone as it will replenish the #battery on your phone for the next use. There are, however, times when this very simple process won’t work and I have addressed a couple of charging issues with the #Samsung Galaxy S6 Edge Plus (#S6EdgePlus) in this post.

galaxy-s6-edge-plus-battery-issues

The first issue is about a unit that won’t charge immediately when plugged in after it’s battery is completely drained. I have explained in the section below why this problem sometimes occurs and have included some steps to troubleshoot your phone should it occur to you.

The second problem is about a unit that drains its battery quicker than it normally did. While it can be a sign of a defective battery, there are a lot of things to consider before we can have a theory what the real culprit is. Read on to understand more about these issues and learn how to troubleshoot your phone that may be plagued by related issues.

For our readers who have other concerns, make sure you visit our troubleshooting page as we’ve already addressed a lot of problems with this device. Find ones that are similar to yours and use the solutions we provided. If they don’t work or if you need more help, contact us through our Android issues questionnaire and make sure you provide as much information as possible about the problem so we can give you more accurate solutions.

Galaxy S6 Edge Plus won’t charge if battery is completely drained

Problem: Samsung Galaxy S6 Edge Plus – when battery fully drains it doesn’t charge when plugged in. Power points, charger plug and cords all tested with other S6 edge and all work. Last time it happened I waited 4 or 5 days before trying to charge and it decided to start working again. I have tried since then to not let it “run dead” but its 6 months old I shouldn’t be worried about battery.

Troubleshooting: There are times when the battery gets drained and that there’s not enough power to even make the screen flicker. When you charge it, it may take a few minutes before the phone responds and displays the usual charging signs. The issue shared with us by one of our readers seems to be a minor one but we won’t know for sure until we troubleshoot the device. That being said, here’s how you troubleshoot your S6 Edge Plus:

Step 1: Allow the phone to charge for a few minutes

Plug in the device and let it charge the battery for at least 5 minutes. When the battery is completely drained, a lot of things can happen;

  • the battery may not respond immediately
  • the firmware may crash when the device turns off due to insufficient power
  • the phone itself may become unresponsive

This is a very simple procedure but it will allow the battery to accumulate enough power to turn some services that will light up the screen to show you it charges. After five minutes and the phone is still not showing the usual charging signs, then force restart your device since it doesn’t have a removable battery.

Press and hold the Volume Down button and then press and hold the Power key while still holding the other for 10 seconds. Since you’ve already left it charging for 5 minutes, there should be enough battery to power up the device. So, assuming the problem is just a firmware crash, the phone should reboot normally.

Step 2: If the problem occurs again, backup your data and reset your device

I understand that some users may be hesitant to do this but in this case, you really have to take a little of your time to bring the phone back to its default settings set it up again. You may be able to bring the phone to charge again every time the problem occurs but I am sure you want it to work flawlessly without a hitch every time the battery gets drained so I suggest you reset it and see if the problem still occurs. This is how you reset your phone:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the problem still occurs after the reset, then don’t install anything else yet but try to re-calibrate the battery of your Galaxy S6 Edge Plus:

  1. Completely drain the device’s residual power. Let the device drain out its charge until it powers off on its own. To make sure that it is completely drained, keep turning the device on and let it shut back down on its own. Repeat the process until the device can no longer power on. Hold the power button for at least five seconds to be absolutely sure that its battery is completely empty.
  2. Charge the battery to 100% and keep charging for another 10 minutes. The reason for the extra charging time is because the battery readouts on many devices gets rounded up or down. So, at a 99.5% charge, the battery charge reading gets rounded up and reads as being 100% charged, even though it is not actually fully charged yet. Remember not to unplug the device from the power source throughout the process.
  3. Use a battery calibration app. Install and run a reliable battery calibration app such as the one from NeMa, which can be downloaded via Google Play store. The operation of each app may vary so be sure to check and follow the instructions provided by its developer. Basically most battery calibration apps such as the one from NeMa deletes the battery file in the phone’s system and forces the device to create a new one to automatically recalibrate it.

I hope this guide can help you.

Galaxy S6 Edge Plus is quickly draining its battery

Problem: Hi. Can you please help me with my problem? I have a Samsung Galaxy S6 Edge Plus and when I first got it, its battery lasted for almost a day but now, around lunch time the battery is already at 25% which is way too far from its consumption during the first few months. I understand batteries deteriorate but at this pace, I don’t think so. The phone is barely 7 months old and it’s not the first Android I got so I know it’s not really normal. What can I do to fix this?

Solution: There are a lot of things we need to consider why the battery drains quickly. One of the possibilities is that the battery may be defective or it is totally drained and that would be the reason that the phone won’t charge every time you connect it to the charger.  So, to make sure that the battery has no defects try to charge your phone for 10 to 20 minutes and observe if it is charging or not.

Also, performing some troubleshooting procedures is necessary to give you an idea about the issue and what should be the best thing to do to fix it.

Step 1: Close those unnecessary apps

Running apps in the background even you are not using it is one of the reasons that the battery drain faster. Closing those apps is the best thing to do. But before doing that try to check it first what app is responsible in consuming most of the battery on your device. After identifying what that app is, then start closing all of them and observe if the issue is still happening. If so, move on to the next step.

Step 2: Boot your phone on Safe mode

By booting in Safe mode, you can determine if there are third-party apps that are causing the issue wherein the battery of the device won’t last as long as it did before. In this procedure, all third party apps will be disabled and only the built-in apps will be left running. If the issue won’t occur while in Safe mode, then the issue is caused by one or a group of your downloaded apps and it needs to be uninstalled to prevent the same issue to occur in the future. To boot in Safe mode, follow these steps.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Step 3: Turn off Radio communications

Other form of wireless communication like Wi-Fi, NFC and Mobile data are also some of the key reasons why the battery drains faster especially if they are enabled even if you’re not using them. So, disabling them is one of the best things to do while you’re trying to find what the culprit is as it will give you a hint if the battery still discharges quickly even if wireless services are disabled.

Step 4: Perform Factory Reset on your phone

After all procedures and the issue is still happening, performing factory reset is recommended. Keep in mind that this procedure will delete every file stored in your device. So, backing up all of them is necessary before doing this procedure.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

After factory reset and the issue is still happening, then have it checked or repaired of necessary.

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