It seems like we were receiving quite a lot of complaints from our readers about the #Samsung Galaxy S6 Edge Plus (#S6EdgePlus) showing the error message “Unfortunately, Gallery has stopped” and while it may seem like a complicated problem, more often it’s not. As what the error says, the Gallery app crashed and it could mean just a minor problem with the app and nothing else. However, simple or complex, there’s no way to know which or how to fix the issue without doing some troubleshooting.
In this post, I will walk you through in troubleshooting your Galaxy S6 Edge Plus that is plagued with this error message and another Gallery-related issue. Read on to understand more about this problem and to learn how to fix the issue. Remember that while we suggest safe procedures, there are times when things happen unexpectedly and it they do, more problems may occur. So proceed at your own risk.
Before anything else, if you have other problems with your phone, make sure you visit the troubleshooting page we carved out for the Galaxy S6 Edge+ as we’ve already solved a lot of problems with this device since its release. Simply find issues that are similar to yours and use the solutions we suggested. If they don’t work or if you need further assistance, don’t hesitate to contact us by completing our Android problems questionnaire and we’ll get back to you as soon as we can.
Fix “Unfortunately, Gallery has stopped” error on Galaxy S6 Edge Plus
Problem: I used to take pictures so I virtually have hundreds of them. Last week I was still able to send pictures through text, email or through social media. I never had issues with this phone ever since but just recently there’s an error that keeps popping up when I open the gallery or attach pictures using other apps. The error goes “Unfortunately, Gallery has stopped.” I don’t know how to fix this so can you help please?
Troubleshooting: The error message “Unfortunately, Gallery has stopped” speaks of the native multimedia manager called Gallery that crashed for some reason. It might be just a simple app problem or a more complex firmware issue. We will have to troubleshoot your phone to determine what the cause is or how to solve the problem. Since the error specifically mentions of the Gallery being the app that crashes, we will have to go after it. This is what you need to do to try to fix the “Unfortunately, Gallery has stopped” error on your Samsung Galaxy S6 Edge Plus.
Step 1: Restart your phone in safe mode and try opening the Gallery app again
This is going to isolate the problem right away and the logic behind it is that all third-party apps and services will be disabled temporarily when in safe mode. That means that only preinstalled apps and core services will be left running. So, if the problem is caused by one or a group of third-party apps, then the Gallery won’t be crashing in that state. Follow the steps below to restart your phone in safe mode:
- Press and hold the Volume Down and Power keys for 20 to 30 seconds.
- Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
- Your phone should continue booting up and you will be prompted to unlock your phone as usual.
- You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
When the phone has successfully booted up in this state, try opening the Gallery app to see if it still crashes. If it does, then it’s time to go after the app itself, otherwise, you just have to find the third-party app that’s causing the problem and uninstall it.
Step 2: Clear the cache and data of the Gallery app
You do this if the error is still popping up in safe mode. What it does is that it resets the app itself to its default settings. It’s caches and stored data will be deleted but not the pictures and videos as they are saved somewhere else.
The Gallery app is actually just a manager; it crops the pictures to create thumbnails and then organize them but the storing will be taken care of other services but not the gallery app. So, your pictures and videos are saved no matter how many times you clear the cache and data of this app.
- From any Home screen, tap Apps.
- Tap Settings.
- Scroll to ‘APPLICATIONS,’ then tap Application manager.
- Swipe right to the ALL screen.
- Scroll to and tap Gallery.
- Tap Clear cache.
- Tap Clear data button, then OK.
Step 3: Backup data and master reset your phone
Should the problem persists after clearing the cache and data of the app, then you have no other option but to reset your device. First, you have to make sure you backed up all your data and files, then do the master reset through the recovery mode.
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
The error involving an app that crashes is a minor problem so the reset will be able to fix it.
Photos mysteriously disappeared from Gallery
Problem: My photos (Samsung Galaxy S6 Edge Plus) have mysteriously disappeared and I have not been able to retrieve them. please help me my gallery is empty.
Solution: Hi! We know how frustrating to lose some of the important files in your device especially the important photos. Actually, we encountered plenty of complaints from the owners of Samsung Galaxy S6 Edge about their photos was mysteriously disappeared from the device’s gallery. Now, as long as you did not intentionally attempt deleting the photos in your device’s gallery, then the photos are still there and can be recovered. We were able to help most of the owners that has this kind of issue after they perform our recommended methods to recover the lost data files. And if we’re lucky enough that you have the same problem as well then we can resolve it.
Now, these methods that we are recommending are not guaranteed to resolve the problem right away, but based on most owners who performed and was able to fix the problem, we find out these methods are effective. Here are the easy steps how:
Step 1: Force Reboot the Device
There are cases that a simple reboot could be the solution to the problem. It might be some glitch in the system or a bug that trigger this issue. Now, try restarting the system by simple turning off and on your device after that go back to the Gallery and check the photos or still empty. If ever the photos are still missing then go ahead and proceed to the next method.
Step 2: Make a Backup of your Data
Now, like we mentioned before, if you did not intentionally attempt to delete the photos in the Gallery, it is still there. You have to copy all the files in your device and a PC is needed to help you save it temporarily while working on fixing the issue of your Galaxy S6 Edge. Just connect your device and select MTP (Media Transfer Protocol) to allow you to copy all the files in the device storage.
Step 3: Clear cache of the Gallery app
After you copy all the files in your device storage, unplug the USB cable from your device. At this moment you have to go back to your main screen. Now, we will be going to the Settings > Application > All > Gallery to start clearing the cache file of your Gallery.
After performing the steps and you are on the main screen, take a few pictures in your surroundings and after check the Gallery app if the pictures are saved there. In case there are pictures, then start copying the files from your PC and put it back to your device.
Step 4: Third Party Installation
There are third party Gallery app that could reassure and recover the files that the stock Galley app couldn’t do. This might be a kind of a hassle since you have to search for the appropriate Gallery app and install it. However, there are owners try this and was able recover the files back. There are several Gallery app in Play Store, just look for the apps that has more positive feedback and comment in it.
Step 5: Factory Reset the Device
This is sometimes the last resort for most owners to resolve the problems on their devices. So, we highly recommend copying all the important files and data on your device and save it to SD card or PC. This method will delete all the data stored in the device and restore it back to the factory setting like the first time you got it. However, if you are in doubt in performing this method then you can simply disregard this. Other than that, you can follow the steps below how to factory reset:
- From the Home screen, tap the App menu
- Tap Setting icon
- Navigate to Backup & reset option
- Put a check on Backup my data, Automatic restore
- When you’re done putting check on the check box
- Proceed the Factory reset and tap Factory data reset
- Then choose Yes — delete all user data
- It will begin clearing the system, it will take a few minutes to finish
- And after the process, select Reboot system now
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