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How to fix your new Google Pixel XL that won’t charge [Troubleshooting Guide]

The new #Google Pixel XL (#PixelXL) has a whooping 3450 mAh battery that could last, according to test results, up to 32 hours of talk time over 3G. This 5.5-incher phone sports the quad-core Qualcomm MSM8996 Snapdragon 821 chip with Android 7.1 Nougat running as the native operating system. Needless to say, to enjoy all these features, a charged battery is needed but what would you do if one day your device won’t charge anymore?

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Not charging is among the most common issues any smartphone owner may encounter. While it seems serious, most of the time the problem is due to minor firmware or hardware issue that might be fixed by doing some minor troubleshooting. So, in this post, I will walk you through in troubleshooting your Pixel phone that no longer charges when plugged in.

But before anything else, if you have other issues with your Google Pixel XL, visit our troubleshooting page as we’ve already addressed some of the most common issues owners reported since the release of the phone. Find the issues that are similar with yours and use the solution we provided. If they don’t work for you, fill up our Android issues questionnaire and hit submit to contact us. Just provide us with the information we need and we’ll do our best to find a solution for you.

Troubleshooting Google Pixel XL that’s not charging anymore

We are trying to troubleshoot your phone to determine the cause of the problem. Once we’ve determined that, it would be easier to find a solution. So, in this post, we will be ruling out one possibility after another until we arrive at the point wherein we can already pinpoint where the problem lies.

So far, Google Pixel XL and its little brother are enjoying really good feedbacks from owners who have experienced something good from these new handsets. But there were already reports that some units refuses to charge and when it happens to you, here’s what I suggest you do:

Step 1: Rule out the possibility of a system crash or temporary firmware issue

The firmware crashes more often than you think and when it does, a lot of things won’t work or get affected and one of them is the charging process. We believe that the charging process is more of an accessory to hardware process but it actually involves the firmware. In fact, the firmware plays a big role in this process. So, if it crashes, naturally the phone won’t charge or can’t even detect current flowing through its circuits.

To rule this possibility out, do the Forced Reboot procedure: press and hold the Power key for 10 seconds or until the phone boots up. Once the device has successfully rebooted, attempt to charge again.

Step 2: Plug in the charger and connect your device

After doing the Forced Reboot procedure and whether or not it was successful, try connecting your phone to your charger that’s already plugged in. If the firmware crash got fixed and if the hardware of your device is fine, then you should be able to see the usual charging signs. If they don’t show up, then do the forced reboot procedure again while the device is plugged in. If the issue still persists after that, then proceed to the next step.

Step 3: Check both the charger and the USB cable

After doing the first two steps, it’s time to physically check both the charger or the power adapter and the USB cable. As to the charger, inspect the port first. Check for debris, lint or corrosion. A blast of compressed air should be able to take care of the problem. After making sure that the charger and its port is fine, inspect the USB cable.

Run your fingers from one end to the other to feel if something is not normal. For instance, if you can feel lumps or breaks, then that could be the reason why the phone isn’t charging.

To verify further, you may want to use a different charger that you know works or a USB cable that you know doesn’t have any defect. You may also try to connect your phone to your computer to see if it charges or gets detected.

After verifying that it’s neither a problem with the charger nor the cable and the problem still persists, proceed to the next step.

Step 4: Check the charging port of your phone

You just have to physically inspect the port for debris, lint, corrosion and bent pins or connectors. A short black of compressed air will get rid of debris and corrosion or you can use a brush with soft bristles to clean the port. As to the case of bent pins, try straightening them out using a pair of tweezers but be careful not to do further damage.

If the port shows it’s clean and no bent pins, then this is as far as you can go.

Step 5: Send the phone in for repair

If the problem remains after doing all the steps above, then it’s time you employ the services of a technician to determine the problem and whether or not it can be fixed or a replacement is necessary.

However, remember that if the cause of the problem is water or physical damage, you may not receive a free replacement and repairs may be paid for by you.

I hope that this troubleshooting guide can help you fix the problem with your Google Pixel XL that’s not charging. While we can’t guarantee that the problem will be fixed, at least, you’ve done what you have to in a bid to fix it.

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