, ,

How to deal with Galaxy S7 battery drain issue, other issues

Welcome to our first #GalaxyS7 article for this week. This post brings you 6 other S7 issues as reported by some users. As in most Android issues, there’s often no specific solution to a problem so we hope that our suggestions will not only help the S7 owners mentioned here but those that may be also be experiencing similar issues.

s7

For those who requested for assistance but are yet to see their issues published, please continue to watch out for more S7 issues in the coming days. You can also visit our main S7 main troubleshooting page here. In the meantime, these are the specific topics we discuss in this post:

  1. Auto capitalization not working when typing on Galaxy S7 email app
  2. Galaxy S7 don’t give SMS notification when receiving text | How to deal with Galaxy S7 battery drain issue
  3. Galaxy S7 sent emails are being scrambled and become unreadable
  4. Galaxy S7 won’t detect 2 SD cards
  5. Photos disappeared after moving files from Galaxy S7 to Google Drive app
  6. Samsung S7 Edge won’t turn on after it got dropped

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Auto capitalization not working when typing on Galaxy S7 email app

My phone has just stopped auto capitalising after periods in emails. Under Settings>Language and Input>Samsung Keyboard> Auto Capitalise is on. I tried turning it off, then trying to write an email, and then turning it back on and going to emails again. Then I tried turning it off, restarting the phone, then turning it back on and restarting again. It still won’t capitalize. If I back up to the period it will then do a capital. It will still automatically put a space after the period but no capital. The feature does work with text messaging. I have no idea why it would decide to stop doing this for emails. I have Googled the problem but have not found a solution. Please help. — Carol

Solution: Hi Carol. Did you do something different prior to noticing the problem like install an app, update (both app and Android), change some settings? If you did, try to undo the thing you did. So for example, if you did install an email app update, make sure that you uninstall the update via Application manager. After that, you can also wipe the app’s cache and data to bring it back to its previous mode. This procedure can also be done on the Samsung keyboard app.

How to wipe app cache and data in Android Marshmallow

Here’s are the steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Another good step that you want to do in this case is to refresh the system cache of the device. This will force the phone to build a new system cache as sometimes, updates and installations can corrupt this type of cache. Here’s how to do it:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #2: Galaxy S7 don’t give SMS notification when receiving text | How to deal with Galaxy S7 battery drain issue

Hi there. I have a Galaxy S7 (my first Samsung) and I’m having issues with the device.

  1. Text Messaging. When I am in a text message thread with someone, and my screen is ON, and I get a subsequent message from that same person, it does not trigger the notification ring. If I receive a message from someone else, or if my phone is in another program, then I will get the message notification. It’s just when I am in a thread with someone, any further messages from THAT SAME person are silenced. I am continually missing follow up messages from a sender. I did not have this issue with my Moto X. I got a notification for ANY and ALL messages regardless of whether or not a conversation thread was open or not.
  2. Battery. My phone is about 6 months old. Lately, battery life has been awful. I remember when I got the phone I would have plenty of battery life left at the end of the day. Now I have to charge is about mid-day with minimal use. For instance, I started my day an hour aga… sent about 10 messages and did not make any calls yet. My battery life is already at 93%. By 2pm it will be about 35%. I use the Samsung Wireless pad charger (OEM). I have also turned off location. What can be draining my battery so fast? Should I send it in for a replacement (only been 6months). Thanks. — Brian

Solution: Hi Brian. Your first issue regarding your S7 not making a notification also happens to our own Galaxy S7 (international version) as well as other Samsung non-Galaxy phones, so this must be an idiosyncrasy related to Samsung devices. Samsung designers may have assumed that since a user is already opening the conversation thread, an active messaging notification may not be needed anymore. We know this is not acceptable to some but it’s a matter of design issue so there’s nothing that we can do about it. Try using a third party messaging app to see if the behavior you want will be available.

For the second issue regarding fast battery drain, the first thing that you want to check is the battery usage menu under phone Settings>Battery. Basically, what you want to do is find out what’s your phone’s power. This will give you an idea where to start the adjustments you must do later on. The battery usage menu will give you a break down of apps and services that are constantly running in your device. If you can modify their behavior to save power, you should do so. For example, if the top battery consumer in your S7 is the screen, you should adjust the screen brightness level to the lowest possible setting (up to the lowest comfortable level you can tolerate).

Keep in mind that Litihum-based batteries like the one in your phone degrades over time. If you think there’s a “fix” for your battery woes, you’re mistaken. The only thing that you can do is to use smarts in order to minimize the impact in your everyday digital life. Typically, a battery of this type can start showing performance issues (or symptoms of battery drain issue) after 200 or 300 charging cycles. A single charging cycle happens when you charge a battery from 0% to 100% and back to 0%. The more you charge and discharge (uses the phone), the faster the battery reaches its end of life. If you normally charge your phone at least once every day since you got it, the signs of battery drain issue you’re noticing right now are expected. This doesn’t mean the battery isn’t working properly though. What’s happening is that it’s gradually losing capacity to hold a charge as time goes by. If, say, it was able to hold a 100% charge when you first charge it, right now, it can probably just keep less than less than 90%. The rate of capacity loss depends on the device and your usage habit. This means that the longer you use your phone, the smaller the battery’s capacity becomes. This is not ideal, especially for users like us today but save the blame on chemistry (and current battery technology). That doesn’t meant that there’s nothing that you can do on your end though. Below are some of the smart things a user like you should do when dealing with battery drain issue:

 

  • Review your apps. Aside from the two usual reasons for battery consumption (screen and Android OS), apps are also partly (or sometimes even mainly) to blame. Social networking apps, email apps, and online games are just some of the common examples. Facebook, Twitter, SnapChat, Pinterest, Google Plus and similar apps are regularly communicating with remote computers for new contents. If you enable your phone’s master sync, which means that all apps with sync functions are freely downloading contents every once in a while, you cannot really expect your phone’s battery to last longer. Disable master sync function and make sure that all individual app’s sync function is turned off too. If you are the type who install widgets all the time, try to remove them and simply use the apps menu whenever you want to run an app.
  • Disable unnecessary networking features.
  • Use Power Saving Mode.
  • Install app and system updates. Apps and Android operating systems are not perfect so developers need to regularly monitor how to fix known bugs. Make sure that you keep apps and operating system updated. Most carrier-provided phones are designed to automatically download and install system updates when they become available. The same is not true for apps though. If you don’t enable auto update in your phone, make sure that you regularly visit Google Play Store so you can check if any of your apps are updated.
  • Uninstall apps. The more apps you install, the higher the chance of battery drain issue occurring. Some apps may have accompanying services that can run all the time in the background, contributing to overall battery drain situation. Removing apps, especially those that you don’t use, is therefore one of the important things that you should do. If you haven’t used an app for at least weeks, chances are they are not that important to you. Removing them can contribute to the general welfare of the phone and not just to improve battery life.
  • Stop using haptic feedback/vibrate function. Using vibration for notification or when typing is a demanding task for the battery. Stick to regular sound notification and avoid using haptic feedback by turning it off under keyboard settings.

 

The above items are NOT an exhaustive list so we encourage you to do more research on how to remedy your battery concern. There are other Android forums and websites that can give you more detailed explanation for items we discuss here as well as provide additional tips. Remember, battery drain issue is not really an issue per se but simply an expected event as your device ages.

Problem #3: Galaxy S7 sent emails are being scrambled and become unreadable

Samsung S7 email problem. When I send out a group email the recipients receive the email as scrambled. I have to send emails one at a time or maximum of two recipients in order for them to be readable.

Another issue in emails is when I type a number or symbol it repeats the number/symbol, if I try to type a different character it replaces it with the first initial number/ symbol typed. This does not happen all the time, it’s occasionally. — Lidiaat

Solution: Hi Lidiaat. Kindly refer to the solutions we provide to Carol above. If wiping the app’s cache and data and refreshing the system cache won’t work, contact your email service provider as the issue may be on their end. If you think that the problem is on the phone itself, try to do a factory reset and observe how email works afterwards. To factory reset your device, follow these steps:

  • Create a backup of your important files and contacts.
  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #4: Galaxy S7 won’t detect 2 SD cards

I have bought a 2nd SD card as I thought it was a card issue but after a few days in the phone, the phoned turned itself off and denied there was an SD card in the slot. I’ve lost apps and pictures, etc. that were saved on card. Phone won’t recognize there is an SD card in place. I’ve removed and inserted it a few times, still nothing. Can you help please as it’s not my 1st SD card either. It’s my second one of these phones as 1st on overheated whilst on charge and had to be returned as lost all data. — Sheila

Solution: Hi Sheila. If the same phone is having difficulty detecting at least 2 SD cards, that’s a clear indication that the problem is the device itself. It may be a software glitch or hardware malfunction. To check, do a factory reset (refer to the steps above) then reinsert the SD card. If the phone won’t detect the SD card still, you have yourself a hardware issue. Send the phone for repair or find a way to have it replaced.

Problem #5: Photos disappeared after moving files from Galaxy S7 to Google Drive app

Pictures disappeared after being transferred from Samsung S7 to Google Drive on the Phone. I use a Samsung S7. Two days ago, I tried to move all the pictures to my Google drive on the phone to free up the phone space. I went to “files” on the phone, selected all the pictures in the folder called “pictures”, the selected move to Google Drive. Then it showed something like “processing 1%.” I left the phone to work on something else. 20 minutes later, I checked my phone. The folder “pictures” had only a few videos left. However, there are only 6 pictures in Google Drive. All my other pictures have disappeared. I have tried different ways, and sent my phone to a phone repairing store. I still could not find my pictures. Please help. Thanks!! — SHASHA

Solution: Hi SHASHA. As much as we would like to help, we don’t think there’s any intervention that can be done to find your photos. If those photos do not show in your Google Drive, chances are they got corrupted during the transfer or a glitch may have occurred that prevented copying of the files to the cloud to fail. Try to contact Google to see if they’ve heard of this issue happening when a user tries to transfer files to their cloud service via Google Drive app.

Problem #6: Samsung S7 Edge won’t turn on after it got dropped

I have an Samsung S7 Edge 32GB and today I dropped the phone down in time then i speak on them, the phone was on speaker mode. And when i pick up the phone i see that is closed and nothing broken. After that i tried to start up the phone and after that the phone began to heat up hard. I put it quickly outside  the phone down ( I hoped it will not explode like Note7 ). After a period of time the phone was cold and tried to start again but nothing happened. After i search on net i see how to start and i try to start via pressing and holding of Home, Vol up, Power buttons. If the phone is plug in it shows the Samsung Galaxy S7 logo and closed. if the phone isn’t plug in, nothing happened. How to resolve my phone? Is it possible to repair the phone? — Octavian

Solution: Hi Octavian. We don’t think there’s anything more that you can do on your end to fix this trouble. If you want to really get down to the problem, contact Samsung so they can check the hardware and diagnose the issue. Dropping your phone may have broken some things in the motherboard so a thorough hardware check must be conducted. If this phone was provided by your carrier, call them and let them know of the situation so they can either repair or replace it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.