Here’s another post that covers issues about Samsung’s #GalaxyNote5. Due to the sad demise of Galaxy Note 7, the older Galaxy Note 5 has now become the de facto Samsung flagship for its Note series. This may change next year if Samsung will come up with another Note model. So, in the meantime, we are stuck with Note 5. Not that the Note 5 is a bad piece of electronic device but because it may very well be the last in its line of Note phablets as there are rumors that Samsung may stop producing Note devices.
Well, while waiting for a confirmation of that rumor, let’s address some Note 5 issues in the meantime. Below are the specific topics we bring here today:
- How to recover files from Galaxy Note 5 that won’t boot normally
- Galaxy Note 5 cellular signal keeps disappearing
- How to install old version of Samsung keyboard app to Galaxy Note 5
- Galaxy Note 5 “Unfortunately, settings has stopped” error
- Bootloop issue after flashing Custom ROM that converts Note 5 to S7
- Galaxy Note 5 keyboard app auto-punctuate and auto-space not working
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Hi. My Galaxy Note 5 crashed; it won’t power up past the LTE screen. I can’t get to my pictures and video. SPRINT sent me a replacement phone and I need to send them my Note 5 back. I’m really upset because i have pictures and video from my kids 1st day of school and my sons 1st football game and much more important photos. Since I’m not technically savvy i didn’t have the photos backed up. The Note 5 doesn’t have a memory card. I’m so upset. IS THERE any possible way we could save the pictures? My phone number is 864-363-4695. I’m willing to pay to get my pictures recovered. — Mmantekas
Solution: Hi Mmantekas. File recovery can be a tricky business and does not always result to a happy ending. That’s because there are a number of reasons that can compromise an Android storage device. A typical Android storage device is divided into parts called partitions and labeled as below:
Each partition is designed to store a particular set of files, which may or may not be editable by a user. /data partition is responsible for keeping user files such as photos, videos, contacts, SMS threads, and some other documents. Assuming that this partition is still intact at this time, a special file recovery software MAY be able access it. We capitalize “may” in the previous statement as there’s also a chance that nothing can be done to reach it.
And speaking of special software to use, you want to tap third party services for it. Use Google to find reputable websites to do the job for you.
Hello Sir, I am using Note 5 for last one month. it was working absolutely fine but yesterday it drops the signals. I went to the Franchise of my network (T-Mobile); they scanned the network to make it available. Then it was working for almost 8 hours and again drop the signal and shows network is not registered. Again i went to franchise and they showed me the settings>mobile network>network mode and scan the network. Well it picks the signal for just 1 minutes then again drop it. I don’t know if it’s my device problem. can you please help me out? — Farah
Solution: Hi Farah. This may be a SIM card issue so the first thing that we want you to do is to insert your SIM card in another device and observe. If the same situation occurs, it’s either a bad SIM card issue, or there’s something in your carrier’s network that causes the signal to drop out in your area. Make sure that you call your carrier (T-Mobile) and inform them of the issue. They may first suggest a SIM card replacement so you must do that. If that won’t fix the issue either, they should give you an explanation why their signal is unreliable in your location.
On the other hand, if the problem does not occur when you insert the SIM card to a second smartphone, the issue may lie on your Note 5. below are the steps that you can try to fix it.
Wipe the cache partition. This should be the first procedure that you need to do if you suspect that there’s an issue with the phone. Doing this will refresh the system cache, which may had become corrupted. To wipe the cache partition, follow these steps:
- Turn off your Samsung Galaxy Note 5 completely.
- Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
- Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
- Once the Android logo shows, release both the Volume Up and Home buttons.
- The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
- Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
- When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
- The reboot may take a little longer to complete but don’t worry and wait for the device to become active.
Factory reset. Should wiping the cache partition won’t change anything, don’t hesitate to restore all software settings back to their known, working state. To factory reset your Note 5, follow these steps:
- Create a backup of your important files such as photos, videos, contacts, etc.
- From the Home screen, tap the Apps icon.
- Find and tap the Settings icon.
- Under the ‘Personal’ section, find and tap Backup and reset.
- Tap Factory data reset.
- Touch Reset device to proceed with the reset.
- Depending on the security lock you used, enter the PIN or password.
- Tap Continue.
- Touch Delete all to confirm your action.
Have the phone replaced. Finally, if factory reset won’t work either, the problem may be beyond your ability to solve. There may be a hardware issue that we don’t know so it’s best if you can find a way to have your Note 5 replaced.
This may be impossible but I was wondering if I could install the factory Note 3 texting keyboard/messages to my Note 5. Ever since my Galaxy Note 3 died I’ve had to upgrade my phone. Doing so the newer software is on the Galaxy Note 4 and 5 don’t compare to the Galaxy Note 3. My fingers are just not used to the keyboard and I’ve never been able to adjust to the new keyboard on the Note 4 and 5. Is it possible to downgrade keyboard to a Note 3? The swiping and the texting buttons are a lot more evenly spaced they’re easier to manage. Thanks for all your help in the community. — Jasmin
Solution: Hi Jasmin. NO, it’s not possible to install an older version of Samsung keyboard to the current crop of Note 5s. To do that, you need to basically tweak the operating system to disable or permanently remove the current version of Samsung keyboard, which can be problematic to do. First of all, you must root the device, then you must be knowledgeable enough to re-program the operating system to allow an older version of Samsung keyboard to be recognized as the default. In theory, it may be doable but it may result to conflicts or bugs. Also, you need to have the APK or set of installer files for the old Samsung keyboard app. We are not aware of any website where you can get this specific APK though so goodluck with that. In other words, what you want is not just almost impossible to do now, but it may also open your device to security risks, not to mention possible bugs that may come out of the modification. Considering all that, the task is not just worth it.
If you really can’t live with the current Samsung keyboard, why don’t head to Google Play Store and check out other third party keyboard apps. You may find one that suits your taste.
Hi. I have Samsung Note 5 running Android 6.0.1 My issue is with the “Unfortunately, settings has stopped” error. I read your post from 5 months ago about it where you listed the issues then answered few questions from people. I think I saw my problem in the issues but not in the answers. You see, it only happens in one case. There’s an app I’m trying to uninstall and it’s a device administrator. When I try to remove it as device admin, the phone freezes for few seconds then I get the setting has crashed message and the app stays as admin. Every time. I tried everything I could. Clearing the cache, restating the device, trying from safe mode, and even contacting the app developers but that was useless as they took months to answer me and kept telling to restart my device instead of actually reading my problem and trying to fix it so I gave up on them. So please help me. Thank you. — Mo
Solution: Hi Mo. First of all, this is an issue that happens due to an erratic behavior of an app (and you don’t even tell us the name of the said app) so you can’t expect us to provide an effective solution for this one. Telling us that you’re getting a particular error does not provide enough information for us so we can identify a point where to start. If ever you want technical support teams to help you in the future, you must give as many details as possible. Software-related problems are often complex so the more relevant information we receive, the easier it is to identify the cause. You must go back to the developer of the app and make sure that you give them the full history of the device. Diagnosing an electronics issue is basically just like what a doctor needs to understand a certain illness. Make sure that you mention to the developers what modifications you did on the phone (if you rooted it or if you installed a custom ROM or custom recovery software, etc). Other stuff like software version, list of apps installed, among others things may be helpful.
In the meantime, don’t forget to factory reset the device. It may work wonder in your case.
Hi Guys. I need urgent help. I get my Note 5 SM-N9200 64GB Hong Kong version no longer to run. It started with an S7 Custom ROM Flash to have the function also on the Note 5. Since that time, the Note 5 has landed again and again in a boot loop. By recovery TWRP it is at any time to use. It does not matter whether I use a Samsung stock ROM upflash or an image by zip in TWRP. It’s always the same, boot loop. I get with the factory reset synonymous always a red error message that says the system can not be attached. Also I get a error message with preload the search path can not be found. I will still be crazy with the China Hong Kong device. I do not know how to continue. Have already tried so much. Please help me. thank you. — Nokia-6680
Solution: Hi Nokia-6680. Firstly, let’s get our facts straight. We always assume that people who uses custom or unofficial software know what they’re doing; so, if things get tight they should be able to handle the situation or accept the fact that their device may be bricked.
Secondly, problems due to unofficial software modification can have very specific reasons and there’s no way we can know all of them; there are too many Android customizations out there and there’s no Android website that can catalog every scenario that has gone wrong.
Thirdly, modding or rooting issues may only be fixed by the developer of the codes themselves. Thus, the best people that can support you with this problem is the developer/s of the software. Bootloop is the general description of a legion of issues that results to a phone being unable to boot normally because it keeps booting back to stage one every time. In other words, a bootloop issue in one phone may have a different specific cause from another device that’s showing the same exact behavior during boot up. This is the reason why you should communicate to the developer of the software (or source of the software such as a website) you were using so they can give you first hand solution. The thing is, unlike official channels, these developers are not obligated to help you, which is why using custom firmware is always risky. These developers may or may not have solutions at hand. Developing a software is time consuming and can take a lot of resources so freelance developers like the ones providing free Android versions out there may not be as active when it comes to solving issues related to their products. We still strongly urge you to contact them though if you want to get your phone fixed.
If you’ve already tried flashing a stock firmware on your device but it didn’t work, you may be looking at an expensive paperweight here.
Hi there. I just recently am unable to type emails with the keyboard settings that I’ve set to auto punctuate and auto space. These settings work for all other aspects of the phone, including S-Note, word, texting and on Facebook messenger to name a few. It is NOT working on either of my email accounts. I do a lot of work via email and am finding this very frustrating. The keyboard won’t go back to the letters after using punctuation or auto capitalize etc. I am unsure as to why this has become an issue. I have done 2 resets and nothing has worked. I also deleted and re-loaded the keyboard and that also didn’t work. I have only had the phone since May of 2016. Thank you. — Lynn
Solution: Hi Lynn. If this keyboard app was working fine before, it’s possible that there may be some changes that you’ve introduced that resulted to the current problem. Try checking if you can uninstall updates for the apps involved (keyboard app, email app, etc) by doing the following steps:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
- Once in there, click on an application.
- You’ll now see a list of stuff that gives you information about the app, including Disable, Force Stop, Uninstall Updates, Storage, Permissions, Memory Use, and more. These are all clickable items. Tap Uninstall update if it’s available.
If uninstalling updates for the apps won’t help, make sure that you do try factory reset. If that won’t help either, consider using other keyboard apps that may work properly. You can get from Google Play Store.
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