Hello guys! We bring you another set of #GalaxyS6 issues in this post. As usual, these issues are taken from submitted requests for assistance by some of our readers over the past few days.
These are the topics covered in this material:
- Windows XP PC cannot detect Galaxy S6 Edge via USB connection
- Galaxy S6 showing “Custom Binary Blocked By FRP Lock” error
- Galaxy S6 camera is slow | Galaxy S6 camera keeps freezing, working slowly
- Galaxy S6 won’t boot normally and keeps on showing “erasing…” on screen
- Used Galaxy S6 can’t install system update due to message saying software is modified | Galaxy S6 camera not working | Galaxy S6 GPS not working
- Rooted/modified Galaxy S6 stuck in Edge mobile network connection
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Dear Sir. Having read your website I wonder if you could help me with the following problem. I have a Samsung Galaxy S6 Edge which will not connect to my Panasonic Toughbook CF-18 running Windows XP Home SP3. I have Windows Media Player 11 installed. Immediately upon connecting with the USB cable, a prompt appears in the system tray saying MTP device detected. The PC then looks for the driver which fails to install, and so the S6 is not able to communicate. It will not recognize the phone as a drive either, and so does not appear in ‘My Computer’. I have tried everything I can think of. I have searched for MTP drivers on the internet, enabled USB debugging on the phone, tried connecting as a PTP device but nothing works. Still it looks and fails to install an MTP driver. I have downloaded and installed Kies, but even that doesn’t work and the phone isn’t recognized, and so I uninstalled it. The phone does work perfectly well on my company laptop which runs Windows 7, so that leads me to conclude that the issue lies with XP.
One thing however that does work is the installation of third party software such as Airdroid or Wondershare. With these the phone is recognized and will connect as it should. However I do not wish to use software such as these and would prefer to use the more simple approach by Windows recognizing the phone as a drive which will allow me to drag and drop files as it does with Windows 7. I would be grateful for any advice. Many thanks. — Andrew
Solution: Hi Andrew. As much as we would like to help you, this blog is designed to help users with their problems concerning their Android device and not a third party one like your PC. Since we know for a fact that there’s no problem on the phone (as it can connect via USB to another computer), you must focus your troubleshooting on the PC that runs Windows XP. Although Android has always been compatible with Windows operating system, we can say for sure if the same is true for older Windows versions like the XP. As you may have known, Microsoft no longer supports Windows XP officially for several years now so Samsung may have also designed the S6 without Windows XP in mind. We currently don’t have any existing Windows computer that runs XP so it’s also hard for us to check for compatibility regarding this one. The only way to allow Samsung devices to talk to older generation Windows version is by using Kies. Since that did not work either, we doubt if there’s anything else that you can do to make your computer detect the S6 with its current set of drivers. If you really want an official information about compatibility, please contact Samsung.
I have a Samsung Galaxy S6. I have a problem with it, and maybe you can help me. The battery when down to about 10% and I plugged my charger in and the screen lit up showing the battery but in the top left hand corner in red writing the words Custom Binary Blocked By FRP Lock, or it maybe FAR. We can’t make it out properly as it is so small. Now when I turn the phone on it lights up with Galaxy S6 with the words in red in the top left hand corner and it will not turn on. Would you have any idea what the FRP would stand for? or may have an idea what the problem is? Thanks. — Ken
Solution: Hi Ken. FRP stands for Factory Reset Protection. This is a security feature added by Samsung to their device that runs Android Lollipop and above. Basically, FRP works by blocking access to the phone if no correct credentials (the last Google account username and password) are entered. It’s designed by Samsung to prevent stolen phones or unauthorized access from wiping the phone via factory reset. It’s an effective security feature but it’s also a bane for many users who are not careful enough to remember their Google account. Unfortunately, there is no official help from either Samsung or Google even if you are the legitimate owner of a locked device. You either have to enter the correct credentials or risk converting your phone into an expensive paperweight.
We know of a third party hack to bypass FRP but we’re not sure if it’s still working at this time. Please follow this post for more information about this option.
Camera freezes all the time. When I open the camera it always take some time for us to be able to take picture because it just freezes. After you took one picture, then it will freeze again because we can’t do anything to the screen. The first time I got the phone everything was snappy and perfect until the OS update. I tried everything possible, wiping cache partition, soft reset, hard reset. Nothing worked and it seems to be getting worse and worse. The first time it only froze after you took a picture but now everytime we use the camera it always take forever to do anything. — Herryanto
Solution: Hi Herryanto. Below are the things that you can try:
- Wipe the camera app’s cache and data. Making sure that the camera app itself is back to its known working state is important. You can do that by wiping the camera app’s cache and data. Here’s how:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
- Once in there, find the camera app and tap it.
- You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
- You should now clearly see the Clear Data and Clear Cache buttons for the application.
- Use default camera app settings. Although the first procedure should take care of second step, we still suggest that you refrain from changing the default settings of the camera app, especially if you don’t know what you’re doing. If you are fond of changing things without much thought, just try to stay away from Smart Optical Image Stabilization. Although this option is there for a purpose, turning it on when the camera app is already struggling may even worsen the situation. To turn off OIS on the Galaxy S6, follow these steps:
- Open the Camera app.
- Go to Settings.
- Disable Smart Optical Image Stabilization.
- Download any pending software or app updates. Ensure that the phone’s operating system is fully updated. If you are using a custom ROM, try to check with the software’s developer if they’re encountered camera-related issues when their OS is installed on a Galaxy S6.
- Boot the phone in safe mode. Although it’s not a solution strictly speaking, it may help you go to the right direction. If the issue is due to a problematic third party app, booting your S6 to safe mode should help you identify it. While in safe mode, all third party apps will be prevented from running. If the camera app works fine while safe mode is enabled, you can bet one of your installed apps is to blame. If this is the case, you must uninstall third party apps until the issue is eliminated. To boot in safe mode, follow these steps:
- Turn off your Galaxy S6 Edge.
- Press and hold the Power key.
- When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
- Continue holding the Volume Down button until the phone finishes the restart.
- When you see Safe Mode on the lower left corner of the screen, release the button.
- Contact Samsung or the relevant party for hardware checkup and/or phone replacement. All the above solutions are meant to cover all software factors that may play a hand at the problem. If nothing will improve after doing them all, you can assume that hardware malfunction is to blame.
My mobile stops working and was not responding on any action. I’ve set my mobile to “RECOVERY MODE” and started ”wipe data/ factory reset,” but my mobile just keeps on ”erasing…” (just showing ”erasing…” but nothing happened. )
I’ve tried setting my mobile on ”DOWNLOAD MODE.” I used Odin3 v3.12 and add firmware (from sammobile.com, android 6.0.1) and it succeeded, got a ”PASS,” but after restart my mobile go back again on ”erasing…” and nothing happened again. Try add firmware again, but is not changed. How I can solve this problem? — David
Solution: Hi David. Doing a factory reset and flashing a stock ROM are the only effective solutions for an issue like yours. If they won’t work, then you must find a way to have the phone replaced.
Problem #5: Used Galaxy S6 can’t install system update due to message saying software is modified | Galaxy S6 camera not working | Galaxy S6 GPS not working
Hello. I recently bought a used Galaxy S6. Upon setting up my Google account I noticed quite a few problems. Seeing as though I cannot get my money back, I was wondering if there is any way to fix these problems. First, when i tried to update my phone I got a message that the phone had been modified and I could not update. I downloaded a Root Checker and it said the phone was not rooted.
Second, my GPS does not work. It will give me the directions but will not navigate me. It gets stuck on “finding signal” then keeps saying “GPS signal lost.”
And lastly, the front facing camera does not work. When i try to switch to the front camera, the screen turns black, phone freezes then shows a camera failed alert. The same thing happens when I try to record with either front facing or regular camera. I thought maybe the same thing is causing all the problems. Please let me know if there is any solution to all or any of the problems. I would like to keep the phone versus shelling out more money for another. Thank you! — Zelia
Solution: Hi Zelia. There’s no way for us to know if there’s only one or several factors causing the issues you describe here. The best way to find out is to do something.
First of all, you want to check if your phone runs an unofficial Android operating system or not. This can be done by booting your S6 in download mode. You can do this by following these steps:
- Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
- When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
- Wait until the Download screen appears.
Once you’ve reached Odin or download mode, you then need to check the binary status. If it says Samsung official, then that’s an indicator that the operating system is from the carrier or Samsung. Otherwise, you can be sure that the phone runs on unofficial software and may be causing all or some of the issues.
For your second issue, the cause can still be software, though most of the time it’s because of a bad hardware sensor. If GPS functionality is hindered by a software glitch, you may be able to fix it by doing a factory reset or by flashing a stock ROM or operating system. If the cause is due to a damaged or non-working sensor, you’re out of luck as there’s no way to fix it on your end. You must have the phone replaced to resolve it.
The same is true for the camera issue. If the reason for camera failure is software bug, a factory reset or installation of stock OS may fix it. Otherwise, you must invest in a new phone if this functionality is important for you.
Hello. I am in desperate need of some help. I can’t get anything but the “Edge” mobile network on it. It is a Samsung Galaxy S6 that has been unlocked. I have been studying my phone now on forums for a couple of weeks as troubleshooting with Samsung and T-Mobile has done absolutely nothing for me except waste my time. I even got hold of international Samsung and they will give no developer codes and instructions away; denying all existence of them so you will go buy a new phone. What a racket!
I so know that with the new Marshmallow version Android update for this phone has “connectivity restrictions” put on it by firmware I guess?!? This phone was originally brought in Britain and used there before it was sent to me as a gift. The person that owned it previously rooted the phone for me and unlocked it.
I then, recently studied enough about the phone to flash it to Marshmallow successfully. I then after troubleshooting which included APN re calibration, mobile network verification/refresh, factory data reset, etc. it is still stuck on the Edge mobile network. I need to get into developer settings somehow and recalibrate the phones frequency to better suit it to U.S. location and I need to get it off the Edge mobile network mode, which does not seem to be accessible by phone’s main functionality.
I am in an LTE are and I do realize this phone wasn’t supposedly designed to pick up anything but 2 and 3G but, I had the “H” for high speed data signal for most of the summer so I know it has the capability. Now I have nothing, just the good ole’ Edge network! Please help. Sincerely. — Marlee
Solution: Hi Marlee. The problem you’re having may be caused by outdated or incompatible baseband version. Normally, baseband version is updated together with the operating system (although it’s a separate code for your phone’s modem) so users updating via OTA (over-the-air) don’t have to worry updating it separately. In other words, it’s bundled with whatever OTA update there is.
This is not true for rooted or modified phones though. Since your S6 is running an unofficial software, you need to find a way to manually update the baseband version yourself.
Unfortunately, our blog does not provide a support for this type of issue so you may want to visit other Android forums that do. XDA-developer forum can be good place to start.
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