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Videos on T-Mobile Galaxy Note 5 not loading properly, other issues

Welcome to another #GalaxyNote5 post! This episode of Note 5 troubleshooting series gives you 5 other issues and their respective resolutions.

note-5

Below are the topics that we cover in this material today:

  1. Galaxy Note 5 sending SMS problem after Marshmallow update
  2. Cannot bypass Factory Reset Protection (FRP) on Galaxy Note 5
  3. Galaxy Note 5 stops charging
  4. Videos on T-Mobile Galaxy Note 5 not loading properly
  5. Galaxy Note 5 sound/audio not working after leaving it charger overnight
  6. Galaxy Note 5 has poor signal reception after antenna and other parts replacement

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 sending SMS problem after Marshmallow update

My wife’s Galaxy Note 5 automatically did a system update early Tuesday morning, and now it has problems sending and receiving text messages through the factory installed messaging program. The Android version says 6.0.1 . I’ve been through your website and tried: restarting, clearing cache & data for the app, verified the APN, and clearing the cache partition. Sometimes it will receive a text after about 10 minutes. Sometime a sent text will go through, but still show on her phone that it’s sending. Some of the sent messages that went through even show failed after restarting the phone. We’ve tried this with plain text messages and photos with the same results. AT&T’s troubleshooter was not much help. Thank you for your consideration. — Kirsten

Solution: Hi Kirsten. We’re pretty sure we mention factory reset as one of the solutions for post-update issues. If you haven’t tried this yet, make sure that you do. Doing so will not only eliminate possible operating system-level glitch, but can also prevent more bugs from developing or remove others. If the problem remains after a factory reset, use a third party messaging app as a remedy then contact your carrier for more assistance.

For reference, these are the steps on how to factory reset you Note 5:

  • Create a backup of your important files and contacts.
  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Cannot bypass Factory Reset Protection (FRP) on Galaxy Note 5

I got a hand me down phone, Galaxy Note S5, from the office that failed a software update. Was told I could have the phone if I could make it work again. Did the factory reset and now am stuck on the screen where it asks for original email information. The guy that had the phone is no longer with the company and no one knows how to get in touch with him. I have thumb drive with the micro USB adaptor and have the APK loaded on it. However, the phone does not seem to recognize the drive when I plug it into the phone. My old Galaxy S4 sees it and can access it. Is there another way to get past the login screen? Thank you. — Paul

Solution: Hi Paul. If the simple hack posted by RootJunky, and mentioned in our post, to bypass Factory Reset Protection (FRP) does not work in your device, then there’s nothing more that you can do. Even Samsung or Google can’t bypass FRP. You must have the correct Google account credentials to unlock the phone.

Problem #3: Galaxy Note 5 stops charging

My phone randomly shut down while it was charging. A few moments earlier, it had issues with charging (it stopped recognizing that it was charging, but I unplugged and replugged the charger and assumed it was a charger issue). But it randomly shuts down with 18% battery. I tried rebooting it but it only buzzed once then refused to respond. I attempted to troubleshoot it, but it wouldn’t respond. I also tried charging it with another charger, with no results.

A few hours later, I turned it on out of habit, and it showed a 0% battery charge now symbol. I plugged it in and it began cycling between the plain battery charging symbol, the battery charging screen with estimated time of charging and percentage of battery, and the Android logo, without charging the phone.

I attempted to turn it on while it was charging, but it simply returned to the Android logo and restarted the cycle without turning on. I haven’t dropped it into any water, and while I am a bit of a klutz, I have done any damage visible damage beyond scratches on the side, and I use a soft rubber/plastic case.

I don’t know the version of my OS (but I know that it isn’t up to date). I don’t remember exactly how long I’ve had this phone, but it’s been around a year, more or less. I don’t know the terms of replacement with my carrier, but I do believe we should have the resources to get it replaced. I just want to know if we have to in order to avoiding spending money on something we can fix ourselves. However, if it calls for a professional to fix it, I’d rather just get it replaced. Thank you! — Cee

Solution: Hi Cee. Like fixing any Android problem, you must first find out if the cause is due to bad software or app. To do that, you must try the usual does of software troubleshooting we suggest in our blog. If the software troubleshooting won’t lead to a positive result, you can safely assume that hardware is to blame. In that case, you must either have the phone fixed or replaced.

Now, let’s see what software troubleshooting you can try in this case.

Wipe the cache partition

This is going to the first step you want to try. This will force the phone to build a new system cache, which may or may not help fix the problem. To do that, follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Boot your Note 5 in safe mode while charging

Another good thing to try is booting the device in safe mode before you plug in the charger. We usually recommend this step if we suspect that a third party app is causing a problem but in your case, the main purpose is to simply try loading the system in a non-normal mode. To boot your Note 5 in safe mode, follow these steps:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Boot the phone in Odin mode

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy Note 5 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.

Do a factory reset

If all else fails, then you can bet something on the hardware department is not working right. You can still try one more thing though — factory reset (check out the steps above). If nothing changes after a factory reset, it should be a problem with the hardware. It can be bad charging port, or something in the motherboard. Contact Samsung or your carrier for a replacement.

Problem #4: Videos on T-Mobile Galaxy Note 5 not loading properly

I have a T-Mobile Galaxy Note 5 running the stock ROM. I am on Android Version 6.0.1 and security patch level 7/1/16. The issue I have is with the internet locking up during video playback. When playing a video, if I jump around in the stream to different points, eventually the video will stop loading and just continually display a buffering bar that bounced back and forth with no solid buffered growth. And if I back out of the page, I will have a black internet screen. At this point the internet app is completely useless and will always bring that black screen, even if i close and reopen the browser. I have reproduced this in both the chrome browser and the stock browser, as well as in both standard/secret browsing. The only way to fix this once it happens is to restart the phone. Other apps still work fine, the browser is just dead. — Tony

Solution: Hi Tony. The first thing that you want to try is to clear the app and data of the apps involved. Follow these steps on how to do that:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, look for the messaging app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.
  • Make sure that you do this procedure to the right apps only.

If the same issue happens still, the next logical steps include wiping the cache partition, booting in safe mode, and factory reset. Please refer to the steps above.

Problem #5: Galaxy Note 5 sound/audio not working after leaving it charger overnight

I have a Note 5 from Verizon (SM-N910V) with Android 6.0.1. One night I was listening music on Spotify, I closed the app and left my phone charging all night with his original charger. Next day, the sound of the Note 5 was gone, and the videos from any app (Youtube, Facebook, etc) showed a message about an error reproducing them. Neither the music could be reproduced and when trying to do a call the phone freezes and shows a black screen. Once back to main menu sometimes it shows that “System has failed…” I dunno what is happening.

I tried doing a factory reset, I downloaded a stock firmware and tried with Odin, but sound doesn’t get back… neither I can do calls (actually I can, if I call, the cellphone I’m calling receive it, but in the process the Note 5 is freezes and I have to wait pressing the hang button until it finishes) — Christian

Solution: Hi Christian. If factory reset don’t resolve your issue, we don’t know what will. Find a way to have the hardware checked as it may simply be a bad speaker gone bad, or just have the phone replaced.

Problem #6: Galaxy Note 5 has poor signal reception after antenna and other parts replacement

Hello. Firstly, I would like to say this site is amazing and I have learned a lot. I have a Samsung Galaxy Note. While my phone was under warranty (but now expired) I sent it to Samsung for repair: The phone USB charging port was very hard to engage. Phone sometimes heats up a bit. Phone hangs and GPS would not work sometimes. While I was packaging the phone it slipped out of my hands and dropped it on the floor. The screen cracked, it is one long crack in the middle of the screen from top to bottom. Fortunately this did not have any effect on the touchscreen or the phone. I can still use it today 100% without any problems from the cracked screen. So I still sent it off to Samsung for the other repairs. The repair service wrote back to me stating that they cannot repair my phone unless I repair the screen first and quoted nearly £150. After much negotiation I declined as my financial situation has changed. They returned the phone without any repair. I did factory set and it solved some problem.

Recently inside the USB port the metal contacts became loose (left side of usb, I think it is for DATA). I could not insert USB charger anymore. I purchased a USB PORT Flexi circuit board which also has the antenna & microphone on it. I replaced it in the phone. But the phone was heating up when on charge and NO reception. I immediately replaced my old USB port but there is NO reception. The rest of the phone functions properly. When I am outside I get very little reception on & off, but nothing indoors states emergency calls. I purchased another USB PORT Flexi circuit board which  was different from the first one. This still has no reception When I am outside I get very little reception on & off, but nothing indoors states emergency calls & its charging properly.

MY ORIGINAL USB PORT HAS DIFFERENT REFERENCE. I replaced a new antenna wire but still no reception. My phone is factory unlocked I have tried other SIM cards but still NO reception Factory resetted many times. PLEASE CAN YOU ADVICE ME WHAT COULD BE THE PROBLEM. — B.miah

Solution: Hi B.miah. Frankly, telling us what you’ve done in terms of parts replacement is just one thing in figuring out what the real issue is. In order to know where the issue may lie, a thorough hardware check must be done, which we can’t obviously do. Needless to say, there’s really nothing much that we can say except that you review all the things that you changed on the hardware and restore them to their original state. That may no longer be possible given the fact that you’ve already removed and replaced components but that’s the only thing that we can contribute. It’s possible that the replacement antenna may not be the correct one, or that the baseband version may not be compatible, resulting to poor signal reception. Since you have apparently reached a dead end here, why don’t you simply let a professional do the job?

Also, we must emphasize that our blog does not provide hardware troubleshooting and diagnostics (for the obvious reason that user-initiated repair or replacement almost always result to disaster). At this stage, making sure that you use the right components are crucial. There are no one-size-fits-all electronics part, especially for the Samsung devices. You must know the exact component you need before putting it on the motherboard. If you can’t do that right accurately, you can always expect trouble.

If you really think you can do the job yourself though, please look for another website that can provide you with the right information you need.

 

 


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