Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S5 fix the issues that they are experiencing with their phone. Today we will tackle the Galaxy S5 reboots during call after Marshmallow update issue & other software related problems. We will be providing the necessary troubleshooting steps that needs to be done for the issues that we have addressed below.
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S5 Reboots During Call After Marshmallow Update
Problem: After the recent update to Marshmallow 6.0.1, the device reboots during the active call. I noticed two times. Once I just received phone bell and before I listen the bell, the device rebooted. Second time, I was in a call and device rebooted before I finish and disconnect the call. I am currently in Saudi Arabia and my device model is Samsung Galaxy S5 SM-G900F.
Solution: For this type of issue you need to check first if an app installed in your phone is causing this problem. To do this start the phone in Safe Mode. When the phone is running in this mode only the pre-installed apps are allowed to run. Try to check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
If the issue still occurs even in Safe Mode then I highly recommend that you do a factory reset. This reset is usually performed for issues that occur on a device after a software update since it effectively removes any old system software data that usually causes problems with the new software version.
S5 Stuck In Boot Screen After Rooting
Problem: Hi, My S5 active is stuck on the booting screen with the blue notification light on. I had tried to root it earlier, got it to work, updated, and broke it. After a factory reset the phone worked. Then I had tried to root it again with the same software, it didn’t work, and I factory reset it again, except this time is just gets stuck on the loading screen. Please help me. Thanks in advance
Solution: To fix this problem you should connect the phone to a charger and let it charge for 20 minutes before turning it on completely . If it doesn’t turn on then try turning on the phone in recovery mode. From here attempt to do a factory reset. Take note that this will erase any data that you have stored in your phone.
If the issue still remains unresolved then you should try flashing your phone with its updated firmware file. Instructions on how to flash your phone can be found at several popular Android forums online.
S5 Not Responding After Marshmallow Update
Problem: After updating to marshmallow I noticed that if I use the power button to shut off screen and then attempt to reactivate with power button, the screen is black and it will not respond. One time I placed it on the charger and it sprang back to life. Another time plugging in charger caused a reboot. Prior to marshmallow I never had an issue with the phone.
Solution: It’s possible that some form of old system software data that got left behind during the update process is causing this problem. This old data usually causes a conflict with the new software. The best way to deal with this is to backup your phone data then do a factory reset.
S5 Numerous Issues After Marshmallow Update
Problem: Ever since Android 6.x was downloaded to my Verizon Samsung Galaxy S5 phone numerous issues have made my phone almost useless. Here’s the list of issues: Battery life reduced by 50-60%, microphone stopped working – but speakerphone works after 12-15 sec delay, programs had varies operational issues, WiFi goes on/off at will, camera stopped working, and other problems have left my phone in a restart loop. Here’s what I’ve done: Closed programs after use except for email and messages, removed battery for 5 min every morning after charging, cleared cache numerous times, finally performed factory reset. Currently, my phone is in a restart loop and I haven’t been able to the get back to System Recovery using your instructions – even with battery removal. No combination of buttons produce a System Recovery menu – just the blue System Recovery at the top left of the screen, but the menu never displays and the phone reboots into loop. I love this phone, but I’m ready to trashcan it and choke on the price of a new phone.
Solution: After every major software update there are usually some issues that can be experienced. In this case there are several problems that are going on and even a factory reset doesn’t seem to fix this problem.
Here’s what you need to do. Try connecting your phone to a charger first then leave it charging for at least 20 minutes. Check if you still experience any of the issues. If they don’t occur then the issue could be caused by a faulty battery. Try replacing this with a new one.
If the issue still occurs even with a charger connected then you should consider manually flashing the previous software version to your device to verify if it is the update that’s causing this problem. Instructions on how to flash your phone can be found at several of the popular Android forums online.
S5 Not Getting Software Update
Problem: I have an AT&T Galaxy S5 running on 4.4.4 KitKat. It’s unlocked, and I have a Metro Pcs chip and service. I’ve seen that Lollipop is available, and so is 6.0 Marshmallow, on both T-Mobile and AT&T. My phone is not rooted. I want the OTA update, but I can’t get it. I’ve tried Samsung Kies on my PC and it said it was up to date. I know it isn’t, what can I do?
Related Problem: I have an AT&T Samsung Galaxy S5 that was retired from service. I am currently running it as a stand-alone WiFi device for picture taking and games. It is running Android 4.4.2. I know that those devices are up to at least a 6.something now, since my Verizon one has 6.0.1 on it. However, when I click on Software Update, it gives me the message of “Current software is up to date.” Do you know of a way I can force it to download the latest OS? The device has been freshly wiped so there is plenty of storage for upgrades.
Solution: The reason why the phone can’t get any new updates is because the phone is not able to access the AT&T update servers. If you can get an AT&T SIM card and insert it in your phone then there’s a big possibility that you will now be able to get the update since you will be able to access the update servers.
S5 Same Update Keeps On Appearing
Problem: Hi there, It prompt me to download the last update, it downloads and programmed for the update. Start the installation until the phone restarts. After a while if It”s connected to internet it finds automatic possible update to be installed. But unfortunately it’s the same file continuing the same process all the time. It seems that this update OTA is not possible to be updated. Can I deleted? shall I make hard reset?
Solution: There’s a possibility that a glitch in the phone software is causing this issue. I recommend that you backup your phone data then do a factory reset to fix this issue.
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