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Samsung Galaxy S5 Problems After Lollipop Update & Ways To Fix Them [Part 48]

Samsung-Galaxy-S5-Lollipop-Update-Problems

As the roll out of Android 5 Lollipop update for the Samsung Galaxy S5 continues, so as our support. This is the 48th installment of our Samsung Galaxy S5 Troubleshooting series and I addressed newly discovered problems after the most recent update. In this post alone, I’ve dealt with a couple of microSD card issues that occurred after the most recent firmware upgrade. Learn how to fix them by reading the issues I cited below.

To our readers, we offer free Android support. Feel free to send us your problems through email or by posting on our social media network pages. You may email us at [email protected] or post on our Facebook wall or Google+ page. Make sure to include all necessary details like your phone model, Android version it runs, nature of the problem, behavior of the device, and when it started. Vague questions or emails lacking information may not be addressed. We are serious in providing this free service, so we ask you to do your part and make it easier for us to assess your concerns. We don’t mind how long your email is as long as it contains all information we need to accurately assess your concerns.

MicroSD Card Data Deleted After Lollipop Update

Problem: Hi, I was googling to find a way to fix my Samsung S5 problem and I landed on your page: Samsung Galaxy S5 Problems After Android 5.0 Lollipop Update and How To Fix Them [Part 30]. That being said, that’s where I got your email from. I have a little issue for which, i hope, you will be able to fix: I have a Samsung S5, SM-G900W8, for which I received a notification for a new system update. i tried to install it, no success because my phone memory was full. I said to myself, hell with it, lets transfer all pictures and videos on my micro SD card of 64GB to free 3GB worth of space and that’s what I did. After my phone being updated, I was amazed by the new look of the OS. later that night, I come home only to find out that all data on my SD Card has been erased, except the folders.

Please help me out to find a way to recover my pictures and videos! — NSK

Troubleshooting: First of all, I will assume that you have successfully transferred all data you wanted to transfer before update. More often, problems like this are brought about by major updates, albeit, not so common. There are two possibilities here: first, it could be that the microSD card has been totally corrupted during the update process or second, the new firmware has a bug or a glitch that may hinder the phone from reading external storage devices properly. I understand your main concern is your videos and photos, so let’s take the safest route in troubleshooting this issue. Before anything else, DO NOT reformat your microSD card even if you’re prompted by your phone; that’s one way to make sure you can’t recover your data. This is what I advise you to do:

  1. Reboot the phone. I understand if you already did this a hundred times but if you haven’t done it yet, please do.
  2. Let your computer read your microSD card. After the reboot and the phone still couldn’t read from it, unmount it, insert it to a card reader and let your laptop read it. If you are immediately prompted to reformat the card, then there’s a very slim chance you could recover your data. On the other hand, if the computer can read from the card, then use that opportunity to backup everything you don’t want to lose.
  3. Use FAT32 format in reformatting microSD card. Only do this if you have successfully made a backup of all your data.

Once you have successfully reformatted your microSD card and the phone still couldn’t read it, it’s possible the card has been damaged and only computers can read from it. There is, however, a chance that it’s a firmware glitch especially if the phone cannot read from microSD cards. If it were the case, then you have to perform full hard reset on your phone. Follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 VPN, Real Racing 3 Issues After Lollipop

Problem: Hi, I have just upgraded my Galaxy S5 couple of days ago (Model No: SM-G900H) and in the last couple of days, have found the following issues:

  1. When trying to enter into Settings -> VPN, the phone asks for the passcode over and over again (tried with pattern as well as pin). Thing to note is that it is able to detect a wrong passcode but when the correct one is entered, it just simply re-asks for it. How do you think this could be fixed?
  2. While playing Real Racing 3, sometimes my phone is not able to detect me tilting my phone to make a left / right turn in the game. Now, the game has not been updated since the lollipop upgrade so I am guessing it might be an issue with the phone failing to recognize the change in direction (It sorts itself out after a few seconds). If the issue is game related, clearing game data is also not an option as I would end up losing my progress. Do you think some kind of re-calibration might help? Can you provide steps for this?

Plz let me know if you need any more info regarding the phone or it’s setup.

Regards, Sumit.

Troubleshooting: I once experienced similar issues with VPN and the only thing I did was wipe the cache partition and it worked like a charm. Although, I don’t know exactly how bad the problem is in your phone, I still advise you to wipe off the cache partition to rule out the possibility that it’s just a corrupt cache issue.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If wiping the cache partition didn’t work, then you need to delete and re-setup your VPN.

Now about the issue with Real Racing 3, more often, recalibration works. However, if the problem started immediately after the update, then wiping the cache partition may still be the most viable troubleshooting procedure to follow. I understand you don’t want to lose all your progress, so I advise to use Real Racing 3’s cloud backup feature. Clearing the data will delete all your progress as well as additional downloaded data. However, if you backed up your account in the cloud, you will still be able to retain your progress by logging into your account, although, you will have to re-download all additional data.

Lastly, if all these procedures failed, try to reset the phone to bring it back to its factory defaults. That way, the issue with the gyroscope.

Galaxy S5 4G and Phone Call Issues After Lollipop

Problem: Hi guys, been reading your blogs, cant seem to find my problem, so I got my s5 around 6 months back, never had issues on kitkat, got the lollipop 5, then updated to 5.1 I think 2 weeks back. The problem is that my 4g never works, I have to keep putting the phone on flight mode then turn off flight mode then 4g works, (or just turn on/off data).

The 4G symbol is not shown then as soon as I disable then enable flight mode, 3g/4g starts working.

Problem 2 is that whenever I’m on the phone, the line keeps getting cut off, happens to all numbers and in all areas (London). Most of the time the person on the other line cannot hear me or the line just cuts off. Hope you can help as I’m having a nightmare! Thanks, Amit.

Troubleshooting: Hi Amit. If the 4G issue gets resolved after you turn on and off the Airplane mode, then wiping the cache partition will permanently fix the problem. Once old cache files are cleared, the phone will create newer ones to be used by default services including the service that handles mobile data connectivity. Don’t worry, wiping the cache partition will not delete any of your data, that’s the best thing about the procedure.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

About your second problem, I think it’s related to the capability of the phone to detect mobile data signal normally. Fix the first problem and you will fix the second.

Galaxy S5 Can’t Connect To Mobile Data After Lollipop

Problem: Hi, my Galaxy S5 cannot connect to data after the most recent update! It connects to Wi-Fi and can make and receive calls but not data! I’ve factory reset the phone, cleared the cache, I even went to Samsung experience store in best buy and had them re-flash the software and change the SIM but nothing helped. Hopefully you have done ideas!

Thanks, Toni.

Troubleshooting: Hi Toni, none of the things you mentioned maybe able to fix the problem especially if it concerns the APN settings. The APN is the most important set of data you need to enter into your phone so that it can connect to the mobile data network of your service provider. If the problem started immediately after the lollipop update, it could be that the APN may have been messed up or deleted. Call your service provider and ask for it. Don’t worry, it’s free. You may also ask the representative to walk you through setting it up in your phone.

Galaxy S5 Has Issues Staying Connected To WiFi After Lollipop

Problem: After updating my S5 I have had issues staying connected to my home WiFi. I will click on the network to connect and type in my password it will connect briefly and then automatically disconnects. It also doesn’t seem to remember this WiFi network. I have reviewed your forum and unable to locate something to help. I have tried to uncheck the smart connector but this does not resolve the issue.   I have also tried the phone in safe mode. When I do this the WiFi does connect and stay so then I uninstalled any recently downloaded apps. I then take the phone out of safe mode and the WiFi no longer works.

My service is with Sprint if that makes any difference. Also of note, when at location with WiFi with no password it connects and stays connected. Thanks for any help you may be able to provide. — Daniel

Troubleshooting: Hi Daniel. The first thing I want you to do is turn off mobile data completely and then observe if the phone still disconnects from your WiFi network. If it stayed connected, then it still automatically switches between networks. Wiping the cache partition will fix the problem. However, after you disabled the mobile data and the phone still disconnects from your WiFi network, then there’s a chance that the issue with your network itself considering you said the phone stays connected with other networks that have no passwords.

Try deleting your WiFi network in your phone, then reboot the device and then let it detect it one more time and try to connect. If the problem remained, reboot your network device, or use a channel that has low interference (via router settings), or use a different encryption method. If the problem still wasn’t fixed, perform full hard reset but don’t forget to backup all your data first.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Battery Drain Issue Caused By Zedge App

Description: We’ve already tackled a lot of emails about the fast battery draining issue with Samsung Galaxy S5 after the Android 5 lollipop update. One of our readers shared about his experience saying the problem was narrowed down to one popular app known as Zedge.

I, myself, personally use Zedge to manage my wallpapers and ringtones and it saddens me to know this. So, I tried uninstalling it from my phone and yes, there is an improvement in the battery life. I already tried contacting the developer and hopefully they can do something about it the soonest time possible.

Try to read the actual email sent by Alex below:

Solution: Been reading about the battery drain issue on drippler. I took your advice on wiping the cache and getting rid of frivolous apps. I’ve narrowed the issue down to one app. Zedge. I nixed zedge and issue stopped. I reinstalled zedge and the issue came back. Uninstaller it again and the battery drain issue has stopped. Thought I’d give that tidbit to you guys to post as I know a lot of people use zedge. — Alex

Unable To Turn On WiFi On Galaxy S5 After Lollipop

Problem: Hello, since updating my S5 with the latest update I have been receiving error messages regarding contacts has stopped working or firefox. The battery has also been draining faster and running hotter then usual. However the latest issue is the most frustrating I am unable to simply turn my wifi capability to on. It is actually automatically swith in to off every time I try to slide to on. I have preformed a reset and power down. The only thing I haven’t done is a factory reset. Please let me know if you are able to assist me in resolving this issue. Thank you, John.

Troubleshooting: Hey John. I am sorry to hear you’re currently experiencing a lot of issues after the lollipop update. I understand that the most annoying issue you have right now is regarding the capability of your phone to turn the WiFi on. More often, this problem is caused by corrupt data or cache or some third-party apps have gone rogue affecting the core functions of your phone. Taking the safest route in troubleshooting this issue, I suggest you boot your phone in safe mode first. Here’s how:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once in safe mode, try turning the WiFi on and if it stayed on then just boot back in normal mode and the problem must have been fixed already. Otherwise, the next safe way to troubleshoot it is to wipe the cache partition so that the phone will be forced to create new caches for core functions and apps.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Lastly, if all these procedures failed, backup your data and perform full master reset to bring the phone back to its default settings and reformat the data partition. Don’t worry, the lollipop update will not be uninstalled.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Bluetooth Won’t Stay Synced With Car After Lollipop

Problem: I have recently updated my Samsung s5 as of yesterday afternoon. On my morning commute to work the phone just fine with my radio’s Bluetooth system. After the update on my ride home my phone will no longer stay synced with Bluetooth. I have to turn the vehicle off and resync my phone and then will only work for a few moments, drop the call, say no Bluetooth is available and stop working.

Please advise me on how to fix this as I am in outside sales and need to use my phone constantly while out driving. Thanks! — Chip

Troubleshooting: Bluetooth syncing problem with Galaxy S5 after the lollipop update is one of most common problems. There are a few procedures you can try to fix the problem and the first is deleting all Bluetooth pairing sessions in your phone and re-pair it with your car. If the problem persists, then refer to your car’s manual to reset Bluetooth or delete paired devices and then follow the typical pairing procedure. If the problem remained, you really have to perform factory reset on your phone but don’t forget to backup all your data.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Multiple Galaxy S5 Issues After Lollipop Update

Problems: Hi. Since the update, like so many others, my battery is draining faster and throughout the day, I get a notice saying Unfortunately, Contacts has Stopped… also my camera gets stuck when taking a picture, takes several seconds to show the picture taken and my pictures aren’t as clear as they used to be. I consistently lose my wifi and my phone switches from 4G to 3G to 1x throughout the day. Also facebook crashes regularly. I loved this phone until this update… everything about my phone is slower now. I am going to try to clear the cache per your earlier advice to others, but I am so very disappointed. — Gwen

Troubleshooting: Hi Gwen! That’s a lot of issues to deal with. If it were my phone, I would immediately perform master reset because it would be a waste of time troubleshooting problems I didn’t know what the cause is. Of course, it is obvious the recent lollipop update may have messed it up for you but then the root cause couldn’t be determined easily. So, I suggest you boot the phone in safe mode, backup all your data and perform hard reset. If the procedure couldn’t fix the issue, bring the phone to your service provider or to Samsung service center and have lollipop firmware re-flashed.

Booting in Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Cannot Move Files To MicroSD Card On Galaxy S5

Problem: Hi. I have a strange and incredibly frustrating problem. I bought a brand new SD Card from Best Buy for my S5. I properly installed it (It is listed on the “storage” screen, which means it is recognized by the phone).

I have been able to transfer applications onto the card, no problem

Now, the issue: nothing else will transfer: not pictures, not music, not documents. NOTHING.

I have viewed multiple “how to videos”, tutorials, etc and all have the same instructions. I have followed them perfectly.

When I do the final step of hitting the “move” button after selecting the items to move, and where to move them on the SD card, it simply returns to the “my files” screen. I look on the SD card, and nothing has been moved.

I have done this multiple times. Thinking it was a corrupted disk, I returned it and bought another. The same thing happened.

There is not an “error” notice. There is not any notification that the file has not been transferred (and nothing stating it has been transferred). It’s perplexing! HELP! — C. Drummond

Troubleshooting: If apps can be moved to the microSD card, then there’s with the storage device. Pictures and videos can be transferred to it either through the Gallery app or by using the stock file manager. Please try the other if one failed. Another option is to connect the phone to a computer and use the computer’s file manager to drag and drop files to the microSD card.

Also, while using the stock file manager, try to “Copy” the file to the microSD card instead of “moving” it. If copying is successful, then you can delete the original files from your phone’s internal storage. I think there’s no problem with either your phone or the microSD card but please do email us back if the problem persists and provide as much details as possible especially the method you use in “moving” files.

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