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Potential solutions for Galaxy Note 5 stuck in bootloop issue, other issues

The recent announcement of Samsung to discontinue production of the latest Note 7 due to its battery safety issue is a serious blow to the Android community. Not only is the step the beginning of the end for the Galaxy Note 7 but even for the entire Note series. There are rumors flying around lately that the South Korean maker may eventually stop making future Galaxy Note devices in the future. Well, we hope that’s not the case but if that will happen, then the #GalaxyNote5 may be the remaining model in the Note series (Samsung appears to be planning on recalling all Galaxy Note 7 sold worldwide).

note-5

For now, these are the specific topics that we cover in this post:

  1. Transfer photos from Galaxy Note 5 with bad touchscreen
  2. Solution to Snapchat app keeps crashing issue on the Galaxy Note 5
  3. Potential solutions for Galaxy Note 5 stuck in bootloop issue
  4. Galaxy Note 5 won’t turn on normally
  5. Galaxy Note 5 Wi-Fi and Bluetooth are not working
  6. Newly purchased Galaxy Note 5 won’t charge

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Transfer photos from Galaxy Note 5 with bad touchscreen

Samsung Note 5. My screen stopped responding to touch on Saturday. About 15 minutes later, a small purple square appeared in the top left corner. That purple then slowly spread throughout the day. By the time I thought to use the stylus, the whole top half of my screen was purple. I couldn’t see to back up my photos. I did a soft reset to no avail. I decided to shut the phone down until we made it back to town two days later. Now, my screen is 99% black. I have read a full reset may fix this but I was hoping to get my pictures off my phone. my old phone (I don’t recall which one) had a program I could download so I could control my phone from the computer. Is that an option for me? When I tried to use PhoneCompanion, it read to unlock my phone. My phone doesn’t have a lock on it. I swiped with the stylus to get to the home screen but I can’t do anything beyond that. Any suggestions? My phone was up to date but I don’t recall the name of the android version. — Rachel

Solution: Hi Rachel. Unfortunately, a third party device like a computer can only access photos or videos in Samsung phones via USB PC connection screen and by selecting either MTP (Media device) or PTP (Camera). Because the screen on the phone no longer responds and display these options, you have no other way to create a backup of those photos stored in the phone’s internal memory.

If you enabled your phone to sync with Google’s cloud service, you may be in luck as you can also recover photos there. Access Google photos using a computer and check if the phone has indeed created a copy of your files.

Otherwise, your only route in this case is letting a third party repair shop fix the screen for you. Asking Samsung to do the same job will mean them wiping the phone’s memory so you don’t want that. Keep in mind though that tapping third party repair service will automatically void that warranty on the device.

Problem #2: Solution to Snapchat app keeps crashing issue on the Galaxy Note 5

Hi There! I just wanted to say THANK YOU!!! I have a Galaxy Note 5 with Samsung. I use this mainly for personal and work, which is camming. That’s right, I’m a camgirl. I mainly use the app ‘Snapchat’ and it constantly crashes, and force closes, and freezes…. Anyway, so i’m on Snapchat posting this morning, and all of sudden my phone screen locks before the display time out selected, which is 30 seconds. I attempt to unlock the device by pressing the power button. Nothing happens. I then proceed to plug the device into the charger. Again, nothing happens. Thus, my freakout began.

I immediately tried to remember your website as I have it bookmarked on my “mobile” bookmarks on Google Chrome on my phone. I instead Googled my issues, and immediately arrived on your site as I recognized your logo. Anyway, upon arriving on your site I immediately found the instructions to resolve my issues. Reboot via holding down the Volume Down, and power button for 20-30 seconds. My phone instantly turned back on and everything is fine. However, I am SO ready for a new phone. lol Thank you SO very much for your website, for your knowledge, for your layman’s terms! — Piratebooty29

Solution: Hi Piratebooty29. We appreciate your effort in letting us know that our site helped you with your problem. We would like to add that if the app issue will happen again in the future, make sure to wipe the phone’s system cache by following the steps below:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Another potential solution for your app problem may be to delete cache and data by doing the following:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, look for the Snapchat app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #3: Potential solutions for Galaxy Note 5 stuck in bootloop issue

Yesterday morning I woke up and started using my phone. While using it, it made a weird sound and turned off. When I tried turning it on, it was in an endless reboot screen, only showing Samsung Galaxy Note 5. I tried volume up, power, and home button at the same time. It takes me to a screen with an android guy than turns off real fast. I tried volume down, power, and home. It takes me to the OS screen just fine, but when I tried to restart it, it just loops again rebooting. Now it just has a bright blue indication light stuck on. I’ll push the power button, but it just shows that same screen than turns off. Please help me. I’m in the stupid hurricane Matthew right now and would like my phone for emergencies. Please? Thank you! — Heather

Solution: Hi Heather. The first thing that you want to do in this case is to boot the phone in Recovery mode and do two things — wipe the cache partition and perform a factory reset. We are assuming that your phone runs an official firmware/ROM so the following steps should help your boot your Note 5 to stock recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy Note 5 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

If you did modify your phone’s software by rooting and/or flashing a custom ROM and custom recovery software, the steps may vary for you. Use Google to search for the steps on how to access recovery mode.

Try safe mode

If master reset via recovery mode won’t fix the issue, try to see if you can turn the phone in safe mode. Also known as diagnostic mode, safe mode prevents third party apps from running and may be the way to fix your issue. To boot in safe mode, try these steps:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy Note 5’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Flash stock  ROM via Odin mode (only applicable if you did not modify your phone’s operating system in the first place)

If all else fails, the only available solution at your level may be to flash a stock ROM on your Note 5. Keep in mind that doing this procedure is inherently risky and may result to more issues. Make sure that you find a good guide via Google before doing it. Also, ensure that you use the correct firmware for your phone model.

Problem #4: Galaxy Note 5 won’t turn on normally

Well, i was sitting on my bed while my phone was charging. Then i was a bit on Snapchat (but not for so long). i wanted to make a picture but suddenly my screen froze… and my phone wasn’t even warm because i wasn’t much on it. well i thought the screen will go after a few minutes, so in the mean time i went downstairs, i made soup and drank it. I think 30 minutes or 1 hour passed. I went upstairs again but my screen was still at the same pose. So i put the charger out of it and pulled out the accu. Then pulled the accu in it again but it didn’t work anymore. It doesn’t react on anything. It won’t charge (the LED isn’t burning). It also don’t want to turn on.

I tried everything, every single combination with the buttons but nothing works. I literally tried everything. It even didn’t connect to my computer. It connected but i couldn’t do anything so i also couldn’t make a back-up of anything. (it says operating system not available) and there’s this my charger Always beeps if my Phone charges. And i noticed when my accu isn’t in my Phone the charger beeps (but still won’t work or still won’t turn on), but if i put the accu in it stops beeping. And i have my phone only a month. so please help me. thank you. — Fatma

Solution: Hi Fatma. If the phone is totally unresponsive and doesn’t boot to alternative boot modes (safe mode, recovery mode, Odin mode), then it must probably be suffering from hardware trouble. There’s just nothing that you can do on your end for this one. Contact Samsung and let them handle the situation for you.

Problem #5: Galaxy Note 5 Wi-Fi and Bluetooth are not working

Hello! My Samsung Galaxy Note 5 was working fine on wi-fi earlier today. Then I went to use it later and the wi-fi wouldn’t connect. It wouldn’t even show me available networks. I went to settings and clicked on wi-fi and the wifi was off so I toggled to the ‘on’ position. It didn’t turn green, it just stayed gray and then it turned itself back off. The same goes with the bluetooth. I searched the forums and tried all kinds of things, but nothing worked. I finally started it in Safe Mode and it would not connect to wifi in Safe Mode either.

I drove to a local place that has wifi to see if it would connect there, but it wouldn’t. I decided to do a factory reset after backing up my pictures, etc., onto my laptop using a USB. The same problem is happening, even after a factory reset. I don’t have a phone carrier, so I rely on my wi-fi,, Skype, etc. I can’t use anything now. As you can imagine, I am very frustrated. What is my next step? Please let me know if you have any questions. I tried to be as detailed as i can remember. I’ve been dealing with this for about 48 hours now, and am getting tired of it all. Please help me. Thanks, Kathy 🙂 — Kathy

Solution: Hi Kathy. If factory reset did not fix the issue (which it should if the cause is software or app), then there’s only one thing that you can blame here — hardware failure. Wi-Fi and Bluetooth features are made possible by a special chip. If this chip has been damaged for some reason (and we tell you this doesn’t happen very often), then that’s the reason that you can’t even turn the said features on, even if you do it manually. Because the Wi-Fi and Bluetooth chip is an integral part of the phone’s motherboard, motherboard replacement can be done but it’s not really an economical option. We suggest that you contact Samsung instead for a phone replacement. If that’s not possible, then you must invest in a new phone.

Problem #6: Newly purchased Galaxy Note 5 won’t charge

Hello. I purchased my phone online and it was used. I haven’t contacted the person I bought it from yet. I want to see if I can fix this myself first. The problem is my phone just won’t charge. I’ve only tried it on two chargers and two different outlets. The only thing it would do was show the little icon with the lightning bolt on and off. I currently have it plugged into my computer and now the lightning bolt has remained on the screen. I left it on the charger overnight and when I tried to turn it on, it just said it was at 0% and it would turn back off. If you have any suggestions I’d love them. ( My phone itself is not damaged, but it’s possible both the chargers could be.) I would just like to have different things to try. Thank you. — Maranda

Solution: Hi Maranda. We can’t say for sure what the issue might be but it’s most likely hardware-related. For the sake of troubleshooting on your end, make sure that you do a factory reset before attempting another charging session. If that won’t help, find a way to replace that phone. You’ll be lucky if the issue centers on the battery alone. Other than that, it’s not practical to try a hardware repair.

 


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