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Messaging app sending SMS twice after installing Galaxy Note 4 system update, other issues

Good day everyone! Welcome to another #GalaxyNote4 post that address issues sent by some of our readers these past few days.

note-4

These are the specific topics covered here today:

  1. Messaging app sending SMS twice after installing Galaxy Note 4 system update
  2. Galaxy Note 4 battery drains fast resulting to apps constantly crashing
  3. Battery calibration of Galaxy Note 4
  4. Galaxy Note 4 won’t charge properly
  5. Galaxy Note 4 won’t charge all the way to 100%
  6. Galaxy Note 4 battery keeps overheating

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Messaging app keeps sending SMS twice after installing Galaxy Note 4 system update

Since an update was pushed out from AT&T, I have been getting the appearance that text messages are sending twice with the Samsung Messages app (been happening since 9/14). I have been using this app since I got the phone when the Note 4 came out. I have tried using Google messenger as a default text app, but when I get MMS texts, I am not always able to download the message. This appears to be phone specific, but is still a pain, and one of the phones I have trouble with is my wife. I also have “Hangouts” and “MobileGo” on my phone, which I don’t recall downloading, and Facebook Messenger, as possible texting apps. Is this an issue caused by Marshmallow or a setting or software just not playing well together? Not a major issue, but a pain in the butt. I have shut down the phone and removed the battery more than once, along with multiple restarts. — Mike

Solution: Hi Mike. If you notice the issue coincidentally after installing a system update, there’s a chance that said update may be a factor. For this issue, we recommend that you do the basic software troubleshooting for post-update issues — wiping the cache partition and factory reset.

Wipe the cache partition

This first step is meant to force the phone to delete the current system cache and let it build a new one. Sometimes, updates and installation of new apps can corrupt the system cache. Wiping the cache partition should help. Here’s how it’s done:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.
  • Check how the SMS app works again.

Delete the messaging app’s cache and data

If there’s no positive result after wiping the cache partition, then the next logical step is to wipe the cache and data of the messaging app. Follow the steps below:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, find the messaging app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.
  • Check how the SMS app works again.

Set all software settings back to default via factory reset

An issue like this, just like most Android issues, won’t give us any means to identify the real cause. This means that there will be no way to do something specific. The best that we can hope is that a general software troubleshooting may be able to do fix the issue. That’s why we want to do a factory reset. Because we are resetting all software back to their known, working state it’s a good way to check if you can a bug was introduced after you’ve used the phone for some time. To do a factory reset, follow these steps:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #2: Galaxy Note 4 battery drains fast resulting to apps constantly crashing

Hello. Today I came here because my Note 4 has been having battery issues for the last year or so! Over this year, my battery percent has gotten worse, to the point where if I have my phone unplugged, there is a chance that when I open up new apps, etc, my phone will shut off completely, and won’t boot up until I plug it in. Once it is charging, nothing will stop it anymore, and will boot up again successfully.

I am an early adopter for where I live, since I got it on day 1 (I happened to be the very first in that store). I definitely feel it has to do with the hardware inside, since certain things trigger it almost instantly, like using the camera, which actually caused me to crash at 99% without the ability to boot after. I am just wondering if I have any way of making this better for the meantime, since I only have a month left before my upgrade, and even then I don’t have money for it. So I need the help! Thanks! — Gabriel

Solution: Hi Gabriel. Lithium-based batteries like the one on your Note 4 can start showing performance degradation as early as the first 6 months of usage. Smartphone batteries have limited lifespan and the more it’s used, the shorter that lifespan becomes. A typical Lithium-ion battery may start losing capacity after 200 or 300 charging cycles (the cycle of depleting the battery to 0% then charging it again to 100%). If you charge the battery at least once a day for over a year now, there’s a chance that the cause of the problem is simply a bad battery. To check, do the following:

  1. Check the physical battery for telltale sign of damage. A battery is simply a container of a set of elements that uses chemistry to transform energy to electricity. Said chemistry inside a battery can become problematic if the container is damaged, or if chemical reactions themselves causes the container to be damaged. To check if the battery is okay, you must first remove it from the phone. Then you need to examine it to see if there’s visible deformation or bulges on the sides. Or you can put the battery on top of leveled table and spin it while it’s lying on its side. If you can spin the battery on its side without much resistance, that means that the side facing the table has a bulge or deformation, which is a clear sign of hardware issue.
  2. Use a known working Note 4 battery and observe the phone. Another good thing to try is using another battery. If the issues you mention don’t occur while a new battery is inserted, then you have obviously found the cause. If you don’t have a handy Note 4 battery, try checking if you have friend with a Note 4 so you can use his/her battery.
  3. Do basic software troubleshooting. If the issues remain even when you insert a new Note 4 battery, the cause may be entirely different. Try to wipe the cache partition and do a factory reset to check (steps provided above).

Problem #3: Battery calibration of Galaxy Note 4

As my (3-year old?) Note 4 phone was draining faster, I chalked it up to the older battery & bought a new one to have as a backup. Upon using the new one it drained as fast if not faster than the old, & would shut down while showing 20 – 35% life. Reading the forums, I thought by fully charging to 100%, then turning on & leaving plugged in (charge) for another 10 minutes would help “refresh” the phone’s battery reading / gauging. The older battery seems to be read correctly as it will run down to 12-19 % before shutting down. The newer battery gets down to mid 30% & shuts down. Upon recharging (while phone is off) it will start at a lower % than when it shut down, & sometimes takes a long time to charge fully. All apps run smooth & I use the task manager to show all apps & then close all apps frequently to keep from running in background. Obviously I’d like to avoid running a reset (I’d have to reconfigure all E mail accounts, re-install apps, contacts, etc – correct ? Thanks — Arg925

Solution: Hi Arg925. Although we think that the main issue for fast battery drain issue is due to other factors than the battery itself (which is a totally different topic that we can’t cover in this post due to space limitation), we also want to ensure that the new battery is calibrated properly. To do that, follow these steps:

  • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  • Turn the phone on again and let it turn itself off.
  • Charge the phone without turning it back on.
  • Wait until the battery says it fully charged to 100%
  • Unplug the charger and turn the phone on.
  • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  • Unplug the charger the turn the phone on again.
  • Use the phone until you drain the battery down to 0.
  • Repeat the cycle twice.

Problem #4: Galaxy Note 4 won’t charge properly

I have a Galaxy Note 4. It is definitely used, but also is in pretty good condition. Today I went to use it, and noticed that it was about to die, as though it needed to be charged. I plugged it into a charger, and at that point it was working. Thing is, it said it was charging, but didn’t seem to gain any battery percentage. I tried 4 different charger cables, and two different things that plug into the wall. All of them just didn’t work, although a few times it would show up with the battery icon with the lightning bolt inside of it, but would quickly turn off rather than continue to charge. When I got home, I let it sit on another charger that I knew was working for 3+ hours. It acted like it was gonna turn on for a split second, and then it went black. It hasn’t done anything since. Just a black screen. Please, tell me anything I can do. I tried every single basic online method I could find so far, and no luck. This phone is all I have, and I am too broke for anything, much less purchasing another phone. ALL ADVICE IS G R E A T L Y appreciated. Thanks again. — Chelsea

Solution: Hi Chelsea. If you haven’t tried it yet, reboot the phone in safe mode to see if it will make a difference. Below are the steps:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.
  • Charge the phone again.

If engaging safe mode on won’t change anything, you can also try to reboot in Odin mode. Here’s how:

  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy Note 4 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • Charge the phone again.

If the phone still refuses to charge, try another battery. If the situation won’t change, you can bet the issue is hardware-related. It may be a damaged charging port or a malfunction of other component/s. find a way to have the hardware checked or the phone replaced.

Problem #5: Galaxy Note 4 won’t charge all the way to 100%

I have a problem that is quite similar to what others have described except for one detail. My Note 4 won’t fully charge no matter how long it will stay connected to the charger, it usually stops at around 86%. I have tried all the tips and tricks that I have found. I have cleaned the charging port, I have changed the battery, I have changed the charger, wiped the partition cache and last but not least have I done a factory reset without solving the problem. I have however found one way to resolve this that I haven’t read about anywhere else. If I remove the battery just before charging then the next charge will reach 100% . The sad thing about this is that it only works for one charge, the second time I charge it will once again stop at about 86%. What’s your take on this? — Johan

Solution: Hi Johan. Try recalibrating the battery by following the steps we provided to Arg925 above.

Problem #6: Galaxy Note 4 battery keeps overheating

Hi. I have been “caught up” in the whole Samsung Note 4 saga of bad batteries. Unfortunately, bought my phone in March of 15 (well after Samsung knew there was a problem) at Walmart Straight Talk. Worked fine until July. Then the battery started getting hot. Went into Walmart ST, they contacted Samsung, who then issued me a new free battery. Well, same problem right away … hot battery. So hot I could not hold the phone.

Went back into Walmart ST, was told I could get a new phone. Fine. Took a month to get it. And lo and behold, the new (refurbished) phone and battery did the same exact thing. Hot Hot Hot! So now we are 2 months out.

Went back to Walmart ST, decided to transfer my service to my old ZTE phone while we worked this problem out. It works just fine. Walmart called ST again and discussed with them what they were going to do about this problem. Told them I do not want another Note 4 phone due to this overheating problem. Either refund my money ($300) or upgrade me to an Note 5. Was told they would issue a refund via a voucher to my email. (this took 2 hrs to achieve). The voucher never came. Went back in to Walmart, they called again, spoke to a corporate person and was told they would issue a refund voucher in 24-48 hrs by email. (again this took 2.5 hrs. to achieve) Waited 72 hrs, nothing in my email. Went back into Walmart… called in again, (took 2 hrs again) and was hung up on twice by ST.

Currently, no answer to my problem. This is not a Walmart problem. They have been super great trying to help me! This is not a ST service plan problem. THIS IS a Samsung ST problem with the phone/battery partnership. What is your advice? What should I do now? Eat the $300 and get an entirely different phone. Keep fighting with them and not give up until I get a refund or get a new different phone that is not a Samsung. I am at a loss as to what to do next. Please advise. — Pat

Solution: Hi Pat. As far as our knowledge is concerned, the battery problem Samsung is currently dealing with only concerns those designed for the new Galaxy Note 7; batteries for older Note models are fine. We have older Note 4s in our lab here as well and they’ve been running for over a year now without any overheating problems. If you think though that your device’s battery can be a fire hazard due to the device constantly overheating, make sure that you let Samsung know about the problem. But just like with Note 7’s recall procedure, you must still visit the store where you bought the phone from to get a refund or exchange Samsung device. You can also dial their hotline directly at 1-800-726-7864 (1-800-SAMSUNG).

We don’t work for Samsung so we have no specific information how to go about with the replacement of an older Galaxy Note 4 model. Make sure that you call them for first-hand information.

 


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