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Galaxy S7 sound stops when surfing through songs on a media player, other issues

Good day everyone! Welcome to another post that answers questions submitted by some #GalaxyS7 users. There are 5 more issues covered here today. We hope this article will help our ever-growing Android community.

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For now, these are the specific topics we tackle in this material:

  1. Galaxy S7 Edge not receiving SMS from iPhone
  2. Saving SMS threads on Galaxy S7 to SD card | Cannot change date and time of photos once saved in Galaxy S7
  3. Galaxy S7 sound stops when surfing through songs on a media player
  4. Galaxy S7 Edge screen showing horizontal lines when changing brightness level
  5. Galaxy S7 won’t send SMS and not make a call after installing a system update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 Edge not receiving SMS from iPhone

I have a Samsung Galaxy S7 Edge. My girlfriend has an iPhone 6. We have text back and forth many times and never had any issues. This morning, I can receive her texts. I receive MMS messages (pictures) but not SMS messages. She receives mine and can send messages to me. But nothing pops up on my screen. We both tried connecting with other people with both android devices and iPhone devices and have no issues. It is just with our devices. I have “wiped cache partition.” I have cleared cache in the messaging app. I have tried using Verizon messaging app. to no avail. — Jason

Solution: Hi Jason. This type of issue should be referred to your carrier as the cause may be network-related. Before you contact them though, make sure that you do a factory reset to restore all software settings to default. This will help remove software setting or app that may be responsible for blocking your girlfriend’s SMS.

For reference, below are the steps on how to factory reset your S7:
Step 1: Turn off your Samsung Galaxy S7 Edge.

Step 2: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

Step 3: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

Step 4: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 5: Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’

Step 6: Once highlighted, you may press the Power key to select it.

Step 7: Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.

Step 8: Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.

Step 9: The phone will now reboot longer than usual.

Problem #2: Saving SMS threads on Galaxy S7 to SD card | Cannot change date and time of photos once saved in Galaxy S7

Hi. I have several unanswered questions after searching the web myself intently. Hoping you can help. First, I am not sure about the Android version. That might not be what I have.

Questions: 

1.) I have an SD card but cannot find a storage option to force the phone to store photos here from my text thread. When I try to save one it goes directly to Gallery and ends up in internal storage.

2.) Why when I save a photo from a text it doesn’t save with date the photo was taken on, it just dates it as the day I saved it. Also, there’s no option to manually change the date myself once it is saved?

3.) Why is it that when I access “Gallery” from camera it does not have all photos in gallery, only the ones taken with the camera? When I select Gallery directly from the homescreen everything is there.

4.) My prior Android would let me delete the original message in an email when I was ‘responding’…I cannot find this with the S7. Am I missing something? There used to be an “x” next to original message I could click to remove it prior to sending.

5.) When I’m in the Message+ app I can see all the photos someone has sent me, but I have to save these individually if I want to keep them. Just wondering where these are stored that the phone can display them even though I haven’t saved them? Is there a file where I could go look at them all at once to choose what to save?

6.) When texting, why do the emojis look different in display than they appear in text once selected??

Looking forward to some answers! Thanks for any help you can provide. I really love my new phone, just want to resolve these nagging issues so I can move on!! — Sherry

Solution: Hi Sherry. Let’s answer your questions one by one.

1.) Not all apps can be saved to a secondary storage device like as SD card. Reasons can vary but the most important consideration concerns data/information security. Some carriers can also choose to enforce further data security by not allowing apps to be saved to as SD card. To check if you can save an app to as SD card, follow the steps below:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, tap on the messaging app you’re using.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • If it’s available for this particular app, MOVE TO SD CARD option should be in this page.
  • If MOVE TO SD CARD option is not visible, then the operating system does not allow it.

2.) That’s how the saving function works. When you save an image extracted from an SMS thread, the system treats the file as new and tags the time and date the moment you initiate the saving process. The device won’t interrogate the image file when it was originally created.

3.) This one we can’t answer for sure. It may be an operating system glitch or a bug on the Gallery or camera app. Try to wipe the cache and data of concerned apps and see if that will make a difference. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, tap on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If this behavior will bother you, you can also try doing a factory reset. Refer to the steps above.

4.) We can’t find the option to delete the original thread in our own Galaxy S7 either (we have on international version) so we think this is a recent change from Samsung or Google.

5.) Photos sent via a messaging app are also stored in the folder of the app itself. If you can’t find these photos when using the built-in file explorer, chances are your operating system is also designed to keep such contents out of reach. You can try to root your phone to give you elevated access to more directories but doing so would also mean voiding the warranty.

6.) To be honest, we don’t really understand your question very well but you can direct it to developers of the messaging app, or the developer of the emoji code you’re using.

Problem #3: Galaxy S7 sound stops when surfing through songs on a media player

Hi. I have this very annoying issue with my Galaxy S7 that I can’t seem to find a solution for. So when I’m surfing through songs on a media player (I have Google music player, Samsung music player and equalizer +), sound stops working. So when I have a song on and when I’m trying to skip to the next song and when I repeat it for like 5 times, sound stops working on every music player and only solution to get my music back is to restart the device. I’m not sure if it’s always been like that with Android.

By the way, I’ve been using Blackberry for a very long time, or I just need to get a better music player app. Please help me with this concern, if there is no solution to it, please recommend me your app for music player that has basic to good equalizer and nice sound system. Thank you so much. — Brian

Solution: Hi Brian. The issue you describe here is not normal and should not happen to any of your music players. Try wiping the cache partition and see if it will help:

  • Turn off the device.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ an press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If wiping the cache partition won’t help, try doing a factory reset. Steps are provided above.

Also, once you’ve factory reset the device, make sure that ALL your apps are fully updated before attempting to use any of your music players again.

Problem #4: Galaxy S7 Edge screen showing horizontal lines when changing brightness level

I’ve got a Galaxy S7 Edge for about 2 months now. I’m super cautious with it and it has never dropped or been exposed to water. The screen has developed 4 gray lines running horizontally across it. It has something to do with the brightness of the phone. While at max brightness, with the auto brightness on the lines are not visible, when i turn auto brightness off the lines appear and get larger in width and darkness as the brightness is turned down. Is this a firmware or hardware issue and what can I do to solve this? Obviously keeping the phone at max brightness is a huge waste of power and makes the phone heat up. — Mike

Solution: Hi Mike. We’ve been monitoring this issue for a while now although you’re one of the first users to have reported it in this blog. If you visit other third party Android forums though, this issue seems to be happening from all over. We say you do the basic software troubleshooting on your end such as wiping the cache partition and factory reset. If these solutions won’t work, you can assume that there may be an issue on the hardware department. We strongly suggest that you contact Samsung or your carrier for a phone replacement.

Problem #5: Galaxy S7 won’t send SMS and not make a call after installing a system update

Boy am I having issues. Ok, so I am not sure when I did the most recent update on the software. About two weeks ago, I started having issues with my phone sending texts, receiving text and the same with phone calls. First it would just not send texts, then when I tried to make a call, it would come up like it was calling and then just quit. A few times, I got an error that the SIM card was not seen and when I tried to call sometimes it would say emergency only. Most times, a reboot of my phone fixed the issue and it would work for about 30 minutes or say and then go back to the previous issues.

After several calls to AT&T, it was determined that my SIM was probably corrupt and they sent me a new one. Installed new card and it worked for part of the evening and then did the same thing. Rebooted, issue fixed and by the time I got up the next morning, not working again.

So I called them again, and we went through several things cleaning SIM area and reseating SIM, none worked. Then she had me go in to the settings and reset settings and it started working. But again, it only worked for a bit, longer than last time, but worked. Which led me to believe that this is a software issue and not a hardware issue.

So I reset the settings again and it worked for about a week without issue. Then yesterday, bam, quit working. Did the reset on the settings and it has been working since. Any ideas? Is there a way to undo the update and see if that fixes my issue? — Tiffany

Solution: Hi Tiffany. If you receive system updates from your carrier via over-the-air scheme, then there’s no way to revert to the previous Android version. While this issue may be brought about by the last Android update you installed, there’s also a chance that this is due to a bad third party app. To check, first make sure that ALL apps (including first party apps from Samsung or Google) are updated. Also, make sure that you only install compatible third party apps. Not all developers can update their apps once a new Android version is released. Thus, there’s also a chance that you may have installed an erratic app at this time. We say you try to boot the phone in safe mode for several days to see the difference. Keep in mind that safe mode will prevent third party apps and services from running so you’ll have to make do with fewer apps during this time. If the issue won’t occur during the observation period, uninstall third party apps until you’re sure that the issue is no longer happening. To boot in safe mode, follow the steps below:

  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If the same issue occurs even when your device runs in safe mode, the issue may be a poorly coded operating system from your carrier. Make sure that you let them know about it so they can tell their developer team about the problem.

 


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