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Galaxy S7 Google Assistant keeps interrupting music app when playing music, other issues

Hello Android community! Welcome to the first article about #GalaxyS7 issues and solutions. We bring another collection of queries submitted by some S7 users over the weekend.

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Below are the specific topics we cover in this one today:

  1. Galaxy S7 won’t detect a 128GB SD card
  2. Galaxy S7 unable to attach location on stock messaging app
  3. Galaxy S7 restarts randomly and won’t boot to Recovery mode
  4. Galaxy S7 Edge drains battery fast | How to calibrate Galaxy S7 battery
  5. Galaxy S7 Google Assistant keeps interrupting music app when playing music | Galaxy S7 messaging app keeps requesting to send location details

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 won’t detect a 128GB SD card

I bought 2 128GB micro SD cards for my fiancée and myself to use in our Galaxy S7s. They are same card, from same manufacturer, store, etc. She puts hers in and it prompted her to acknowledge the and use it and she did. I put mine in and was also prompted to do likewise, but as I’m not good with things like this I just sat my phone down and asked her to do it for me when she finished hers. Long story, a little shorter, it was not touched until the next day and the phone was not showing an SD card and couldn’t find one, and even after removing and restarting and after cleaning and inserting card it still will not recognize it. If you do not immediately acknowledge and SD card can that cause a problem and if so can it be fixed? — Joshua

Solution: Hi Joshua. We don’t think failing to acknowledge whether or not to proceed to a sequence of checks will lead to a Galaxy S7 refusing to read an SD card. The most than a device will do is to stop or pause what’s it’s doing but will continue to read the SD card the next time you insert it. We think the issue may lie on the SD card itself. Make sure to check if your own SD card is defective or not by inserting it on another device like your fiancée’s S7. If it works on another device, we can’t see any reason why it wouldn’t work on your device too. To ensure that there’s no operating system glitch preventing the device from detecting the SD card, make sure that you factory reset your S7. Here’s how:

  • Create a backup of your important files.
  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Remember, if a second device won’t detect your SD card, it must be a defective SD card. You must have it replaced.

Problem #2: Galaxy S7 unable to attach location on stock messaging app

Stock messaging app not able to attach location directly from the app. When i had the Galaxy S5 i was able to send my location vis the stock app by clicking attach then scrolling over three categories: camera gallery, and others. I would click Others them a list of things appear and i think “location or my location” was an option. Once i click that option, the text would automatically attach my location with a link from Google maps. However, now i don’t see that option. In the permissions of the messaging app, i see that it has my permission for locations. I don’t know what has happened to this feature. Please help. Thank you. — Lyndi

Solution: Hi Lyndi. There are 2 reasons why you don’t see “location”, “my location”, or “maps” — either Location option for your device is disabled, or the current stock messaging app on your phone does not support it. To check, make sure that you enable GPS function or Location under Settings. Here’s how:

  • From any Home screen, tap Apps.
  • Tap Settings.
  • Tap Privacy and safety.
  • Tap Location.
  • If necessary, slide the Location Switch right to the ON position, then tap Agree.
  • Tap Locating method.
  • Select desired locating method:
    • GPS, Wi-Fi, and mobile networks
    • Wi-Fi and mobile networks
    • GPS only

Keep in mind that carriers can modify some “stock” apps provided by Samsung and Google. If Location feature is already enabled in your device but nothing changes, the stock messaging app on your device is most probably not supporting it. Contact your carrier and ask them for accurate information.

Problem #3: Galaxy S7 restarts randomly and won’t boot to Recovery mode

My Galaxy S7 has been restarting by itself for about a month now. it happens randomly, when i open up the camera app, when there is an incoming phone call or text message. Sometimes, it will restart over and over again until the battery drains but the blue light on the upper left hand corner stays on. The only way to fix it was to charge the phone and restart the phone.

Today, i couldn’t get my phone to turn on at all. A friend suggested i do a hard reset on the phone, so i held onto the volume up, power and home button. On the upper left hand corner, it says “recovery booting…” the words keep blinking and nothing else happens. i notice that if i keep the phone uncharged, the phone seems to die completely and the words are no longer blinking. if i plug the charger in, “recovery booting” keeps flashing in the upper left hand corner. Nothing else worked. i read that i could hold the volume up and power button down at the same time. that didn’t change the screen. nothing works. HELP. — Lily

Solution: Hi Lilly. Like most other Android issues out there, identifying the real cause of an issue can sometimes be a difficult, if not, impossible task. Symptoms are most of the time not specific enough to point out the issue. This is especially true in your case. The only problem that you experience right now is that your phone  randomly rebooting but even that is not really the problem per se. it’s most likely just a sign of an issue  that we don’t or can’t know. Based on your problem description here, we would like to think of the cause as something that has something to do with the software, or more specifically the bootloader.

And as you did not mention whether or not you’re running official or unmodified software, we assume that everything is official, that is, you did not root the device, installed an unofficial operating system/ROM, and only download apps from Google Play Store. In other words, you only install system updates when your carrier notifies you when there’s a pending Android update, or that Google Play Store tells you to update your apps. However, you don’t do this and install unofficial software, root your device, or install apps from other sources other than Google Play Store, we don’t think we can help you as solutions in this blog are basic and may not address problems due to malicious software, poorly coded apps, or erratic unofficial ROMs or operating systems. If you’re using modified software, we understand that you must be knowledgeable enough about risks of doing so and that solutions may only be provided by the developer of those software.

Now, as far as solutions to your specific issue is concerned, we’re afraid there’s nothing much to try. We do suggest that you do the generic potential solutions like booting in safe mode, wiping the cache partition, and factory reset.

To boot the phone in safe mode, do the following:

  • Turn your Galaxy S7 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • While in safe mode, all third party apps will be prevented from running. Observe the phone for 48 hours to see the difference. If the phone works normally while in this mode, that’s a sign that a third party app is responsible.

To do the second one (wipe the cache partition), follow these steps:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

We understand the phone may not boot to Recovery mode successfully, as it only keeps saying “recovery booting….” If you can’t boot to recovery mode, then you will not be able to wipe the cache partition or do a master reset. You must then try to do a factory reset via Settings. Here’s how:

  • Create a backup of your important files and contacts.
  • From the Home screen, tap the Apps icon.
  • Find and tap Settings and then touch Backup and reset.
  • Tap Factory data reset and touch Reset device.
  • If you have screen lock feature turned on, enter your password or PIN.
  • Touch Continue.
  • Tap Delete all to confirm your action.

Should nothing change after a factory reset, or if you can’t even factory reset at all, contact Samsung or your carrier to have the phone replaced.

Problem #4: Galaxy S7 Edge drains battery fast | How to calibrate Galaxy S7 battery

Hi, so i literally got my new S7 Edge just over a day ago. on the first day the phone battery was amazing. i believe i got over 4 hours screen on time with still 40% remaining. Then, i charged the phone to 95% before i went to sleep. I left the phone on my desk, turned the wi-fi off as well as LTE. now, i woke up in the morning realizing my alarm didn’t go off. when i tried to turn on the phone with the home button, it wouldn’t turn on. i tried the power button and even held it for over 20 seconds and it still wouldn’t turn on.

i had no clue what was happening so i just put it on charge and left it for about 20 minutes. then, i Googled the issue and they said to hold lower volume button and power button for ten seconds. once i did that, it showed the large battery icon at 40%. i held the power button again to turn on the phone. now, if you look at the picture i attached, it’s something I’ve never seen before. the graph shows it went from 95 to 40 in like a second (instant vertical drop on graph at some point while i was asleep). i thought it went to 0 since the phone wasn’t turning on the next day.

Have you guys ever seen this kind of situation? i know people have had battery drainage overnight but mine seem to happen instantly. 95 to 40 real quick. and if it really did drop to 40, why did the phone turn off? it should still be able to function at 40. please let me know if you have any insight on what caused this problem. like i said, i got this over a day ago and it already gave me this problem that i never expected. — Waleed

Solution: Hi Waleed. The cause of the issue may just be a matter of the operating inaccurately measuring battery consumption. Make sure that you calibrate the battery properly so “teach” the OS give out correct battery power reading. Please follow the steps below:

  • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off or until battery level reaches 0%.
  • Turn the phone on again and let it turn itself off.
  • Charge the phone without turning it back on.
  • Wait until the battery says it fully charged to 100%
  • Unplug the charger and turn the phone on.
  • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  • Unplug the charger the turn the phone on again.
  • Use the phone until you drain the battery down to 0.
  • Repeat the cycle once.

If the issue will repeat itself after battery calibration, the phone’s battery may be defective. Find a way to have the phone replaced.

Problem #5: Galaxy S7 Google Assistant keeps interrupting music app when playing music | Galaxy S7 messaging app keeps requesting to send location details

I’ve watched your page for quite sometime and have gotten quite a bit of help from some of your resolutions to problems. I have finally decided to send you a couple problems that I have and that I haven’t seen on your page. Hope you can help. Thanks in advance.

Samsung Galaxy S7 SM-G930V, Verizon, Android 6.0.1 with security patch 9/1/16, unrooted.

Problem 1. While listening to music using any music app, the mobile assistant will over-ride the music and ask, “If you just say a command…” causing the music to cut out and making it impossible to use any music app. I have disabled S-Voice multiple times. I only use wired headsets with no microphone and appears to occur with any music app.

Problem 2 (less of a problem than an unknown annoyance) While texting, at random times the text will include a Google location prompt (a blue oval with the word send and the Google logo) along with the text upon sending the text. This “prompt” does not appear in the message when I’m typing, only once I have sent the text. When I click the prompt in the messaging screen the following appears, “location permissions have been denied, please enable in settings.” This appears to occur at random times. I have checked with the person I texted and they advise there is no prompt or location information on the sent message. — Mark

Solution: Hi Mark. The two issues seem tied down together to one app — the Google app. We’re aware that Google Voice Search, now replaced by Google Assistant, will say “If you just said something, I didn’t hear what it was” if it receives no input from you seconds after opening it, so apparently something triggers it everytime you play music. This trigger may be a software glitch or your phone’s Home button is defective as there are only two ways to load Google Assistant — one is by pressing and holding the Home button, and two, by opening an app that uses it such as Google Allo or the Google app itself. To prevent Google Assistant from running, makes sure that you do the following:

  • Long press Home button and wait for Google app to appear.
  • Go to app Settings menu by pressing 3-horizontal-line icon on the upper left hand side.
  • Tap Settings.
  • Tap Voice.
  • Turn off toggle button for “From the Google app,” “From any screen,” “Trusted Voice,” or “While driving”

For your second issue, the cause is most likely due to an enabled setting under Google app itself. Make sure that you disable Location feature under Google app by doing the steps below:

  • Go to Apps and look for the Google app; tap it.
  • Tap Google Settings.
  • Scroll down to Location and tap it.
  • Turn off Location by toggling the on/off button.
  • You should also see under Recent location requests section (on the same screen), which apps have recently requested for your location. If the messaging app is in the list, turning off Location feature should fix this issue.

 


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