Here’s another batch of #GalaxyS6 issues we’ve collected recently. Solutions to some of these issues were already provided in our previous articles so you may find them a rehash.
In the meantime, these are the specific issues discussed in this post today:
- Galaxy S6 Edge unable to connect to mobile data
- Wet Galaxy S6 won’t turn on when not connected to a charger
- Rooted Galaxy S6 won’t boot up
- Galaxy S6 keeps beeping at random | Galaxy S6 “Sync is currently experiencing problems It will be back shortly” error
- How to recover files when Galaxy S6 screen is broken
- Galaxy S6 Edge won’t charge
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
I recently purchased a Samsung Galaxy S6 Edge. It works fine, however, it does not allow me to use my mobile data. It can connect to WIFI and use the internet perfectly, however i cannot use mobile data at all. I have contacted my network provider, and i have installed the correct internet settings; both automatically and manually, yet i could still not use mobile data. I have also contacted Samsung in regards to the issue and after resetting the phone and cleaning the SIM etc. still nothing. They informed me that i had to do a factory reset and send it to them for repair, however, upon giving them my IMEI number and my serial number, I was informed that the phone is a NON-EU phone (I am based in the UK), therefore, they will not repair it.
Could anyone shed some light on the matter? i just want to use my mobile data! At the time of writing this, i have not performed a factory reset. Kind Regards. — Gianni
Solution: Hi Gianni. Telling us that your S6 Edge is unable to connect to mobile data does give us a general picture of the situation but it’s not specific enough to pinpoint the cause. We need more information to help us isolate the reason for the problem. And if your carrier can’t help you connect the device to their network, then there’s more likely nothing that we can do either. Your device must be registered to your carrier’s network first before we can even begin to do some troubleshooting. If you are in a GSM network, make sure that your SIM card works as expected by inserting it on another phone. This way you can check if mobile data is working or not. On the other hand, if you are in a CDMA network, make sure that your confirm confirms that mobile data is enabled on your account and that the phone is properly provisioned so it can use your carrier’s services including mobile data.
If you’ve already did these things and the device continues to refuse mobile data connection, the issue may lie on the current operating system. Some carriers can modify Android to prevent their device from being used in other networks by making it hard to re-configure network settings. This is true for some Verizon models. We don’t have a list of carriers that put strong protection on their phone’s software but if you’re positive that you’ve already put in all the correct network information for your carrier (like APN settings), there may be nothing more that you can do on your level except factory reset and/or flashing of stock/custom ROM.
If you want to flash a stock or custom ROM on your device, please look for a reputable guide via Google.
Phone got water damaged and dead but normally working when plugged in. Battery sign with lightning grey colored sign showing but no charging signs. There after download mode can be turned on and i am able to restart the phone there onwards. After restarting the phone it’s working very fine but when plugged out it switches off. Went to service center; they said motherboard need to be changed. went to other mobile repair shops they said IC might have short circuited. i am very much in tension. Please help me if you are reading me. tell me what might have happened. The service guy says that motherboard problem is also possible but he didn’t opened the handset. Please help me and suggest me what to do. — Ashish
Solution: Hi Ashish. Water damage in electronics almost always leads to hardware problems. If you want us to tell you what specific component may be damaged, we’re afraid we can’t tell you. We need to thoroughly check the hardware before we can say for sure what the extent of the damage is. That said, we’re no better than the service center guys. But based on how you describe the problem, it’s very likely the problem is either centered around the power IC or the battery. This means that your phone will most likely suffer a catastrophic shut down in the near future, especially if other components were damaged as well. We suggest that you cease using the phone immediately and have the hardware cleaned, dried, and repaired.
We must also point out that you can’t let your hopes up so much in this situation as water damaged phones, even after an excellent repair, don’t work very long afterwards. Repairing a wet electronics is a tricky business and does not often ends well. If your phone remains problematic after a repair, you are most likely better off if you can find a way to have the phone replaced.
Hello! I’m trying to fix my Galaxy S6 (SM-G920v). It is rooted. I have tried everything to get the damn thing to boot. I’ve tried flashing the stock firmware via Odin, I’ve factory reset, tried to boot in safe mode, etc. Nothing seems to work. I can not turn on USB-Debugging mode, and I do not have the box (with SN number) so Smart Switch is of no use. System status: Custom, Reactivation lock: On, Secure download: Enabled, RP SWREV: 1, Kernel RP SWREV: 1. Again, I am unable to boot in any way, and I’m pretty sure this is now just an $700 paperweight.
Any advice would be great as this is literally my only phone. I saved up in high school to get a phone, and bought it full-price at Wal-Mart over a year ago. Thank you for this service by the way!:) — Thesilentbang1776
Solution: Hi Thesilentbang1776. The only effective solutions to solve boot issues in both rooted and un-rooted phones includes factory reset (via Recovery) and/or flashing stock or custom ROM. If both of them can’t be done on your device right now, you may be right to say that your phone just becomes an expensive paperweight. As we’ve always mention in most of our posts, modifying official software can sometimes lead to complications. Although the chance is low for this issue to happen, it looks like you’ve beaten the odds in this one. As much as we would like to help you, the only thing for you to have a good working phone is to find a new one.
Problem #4: Galaxy S6 keeps beeping at random | Galaxy S6 “Sync is currently experiencing problems It will be back shortly” error
My phone keeps beeping at random – no message or notification given. I have followed so many tips on line, shut off every notification i could find, and it still beeps like every 5 minutes or so. This just started. I did recently switch my emails on the phone (wicked annoying task to do) and maybe that did something? I have downloaded just two apps ever, and that was a long time ago, i hardly use them. I have noticed my Gmail and my EMAIL app are no longer syncing — “Sync is currently experiencing problems. It will be back shortly.” Both things are super annoying. — Lionettes
Solution: Hi Lionettes. There are only two things that you can try here. The first one is to ensure that you fix the syncing issue as the annoying beeping sound and the error message may be related to it. To enable master sync in your device, do the following:
- Go the home screen screen.
- Swipe down the notification bar.
- Tap Edit.
- Tap Sync (make sure that the sync button is green).
- Your phone should now enable all sync features in all apps.
If turning on master sync won’t work and If you can’t remember what your did differently before the two issues started, do a factory reset. Doing so will restore all software settings back to default. Here’s how:
- Create a back up of your important files and contacts.
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Quick background… I use my phone hard like a mini laptop. I hike/backpack with it, taking pictures, tracking my trails and paths, stats, etc. It was getting close to having too much used memory to do much else and I was going to clear things out when I got back home after a recent hiking trip. I was off grid and away from network service so I couldn’t really do much about it. Well, as luck would have it, on the last trail, I happened to be holding my phone when I slipped on some loose ground on a descending portion of the trail, fell and landed on the phone, in my hand, screen down. No cracks and nothing seemed out of the ordinary except for a few small lines across the bottom of the screen. As the day went on, the screen began to darken in sections, followed by what looked like ink slowly spreading across the screen. The pangs of a slow death I assume. The screen was still responsive since I could touch widgets and opened apps. I was able to close some of the apps I had been using during the hike but, some I couldn’t see clearly enough to select the correct buttons to save things. By the end of the day, the screen was totally black except for a slit of light at the bottom and a few little pinholes at the top which I could tell the phone was still on and active. The colors would change when I clicked on the ‘back’ and ‘switch between apps’ buttons. I could tell when I opened another app because the color in the slits would change again. Jump ahead to the next day…. Took it in to the T-Mobile store see about getting it repaired or replaced (chose to upgrade to the Galaxy S7 since all my insurance would do is only send me another S6 but not get my info off the old phone). My concern was about the app data I had on the S6 internal memory that I really, really wanted to get off! The techs at the store couldn’t get it to work with the Smart Switch program due to the lack of processing memory on the S6. So…. what are your suggestions for successfully retrieving app data (map tracking apps) and photos from the internal phone memory, that had not been backed up to the cloud or another external source yet, from a phone with a lack of processing memory and a black screen? How’s that for a challenge? — Tony
Solution: Hi Tony. Hopefully, the problem is isolated to the screen assembly only as it’s relatively easy to fix. The problem description you provide seems to support our assumption that the damage is on the screen only. The drop may have damaged the LCD badly, resulting to a black screen issue. That said, the only effective solution that you can do is to replace screen so that you will be able to continue using the phone and of course, will be able to create a backup of your files. We don’t recommend that you do the screen replacement yourself unless you know what you’re doing and you have the right tools. Find a third party repair shop and let them know that you need to have the screen replaced only. Letting Samsung do the job is out of question as they will most likely factory reset the device before or after the repair. Make sure that you let the service center know that you don’t want the phone’s memory erased after a repair.
You can forget about the warranty in this one as third party repair will automatically void it.
Hi. I’m currently having troubles with my phone and I’m hoping you could help.
Yesterday I attempted to charge my Galaxy S6 Edge and it was being very temperamental. At first it would charge for around 5-10 seconds and would then stop. I then had a period where it wouldn’t charge at all which continued for an hour or so, before it began charging, whilst switched off but it would only slow charge as opposed to fast charging. So I left it overnight to charge, and it did. However, today, it won’t charge at all, and has been like this all day, showing no signs of working again. I’ve tried my charger in my S5 phone and it works fine, so that isn’t the issue.
This led me to your page where I followed your instructions of clearing the cache, which had no effect and it still wouldn’t charge. Following on from this, I factory reset my phone in order to check it wasn’t a corruption in any apps or files inside my phone, and this again, showed no positive results.
So I’m left wondering where I go from here, and how I fix this issue, and I’m really hoping you could help.
Thank you in advance and kind regards. — Jordan
Solution: Hi Jordan. if factory reset did not change anything, the problem may be related to the hardware. Try checking the charging port for debris or dirt, clean it, then charge again. If that won’t work either, try to see if you can make it charge using a computer.
Should charging continues to fail via a computer, contact Samsung, your carrier, or any relevant party so they can check the hardware. Depending on their findings, a repair or replacement may be done.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.