Hi guys! Here we are again bringing you more issues and solutions about the #GalaxyS6. If you sent us your own issue but are yet to see it published, please continue to watch out for more similar posts in the coming days.
These are the specific topics we cover in this post today:
- Galaxy S6 Edge Plus won’t charge properly
- Brand new Galaxy S6 fast charge feature not working
- Galaxy S6 screen no longer working after phone fell
- Galaxy S6 Edge poor signal reception and slow browsing issues
- Galaxy S6 Samsung messaging app “Unfortunately, Messaging has stopped” error
- Galaxy S6 “camera not responding” error
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Hello the Droid Guy. I am a Samsung Galaxy S6 Edge Plus user, who is having some trouble. So… i’ve looked through all your tutorials, which are great by the way, and i haven’t found an answer to this. So, the first time my Samsung “dies” it’s kinda new, about 3 months or so, and randomly, it losses charge at around 80%, which is fine, but I thought I could just charge it and fix it. So I plug in my phone, and it says its charging, the zap in the battery logo sign shows up, then it displays it’s at 0%. I thought that it was ok. But then it kept repeating that over and over and over, just kept showing it was at 0%, kept showing it was charging, but it never did. It’s been plugged in for days. Sometimes I have to unplug it so I can sleep and not have to see the light from behind my bed. I’ve tried plugging it into a different slot, a computer, everything (except try a different cord) and it still doesn’t work! Please say you can help me. — Cainan
Solution: Hi Cainan. Assuming you take care of your device well by not exposing it to water or heat and/or do a full charging cycle one a day (by discharging the battery to 0% then charging it again to full capacity), any signs of severe battery degradation should not be expected within the first 4 months. In majority of cases, battery drain issue starts to show at the fifth month (again assuming that the phone is handle properly). That your phone no longer charges normally and that the battery appears to be not taking any charge at all is interesting. There’s still a possibility though that the issue may only be at the software level so we want you to try basic software troubleshooting first like:
- booting the phone in safe mode while charging,
- wiping the cache partition,
- or even doing a factory reset.
To do them, please check the steps below.
Booting an S6 to safe mode
- Turn off your Galaxy S6.
- Press and hold the Power key.
- When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
- Continue holding the Volume Down button until the phone finishes the restart.
- When you see Safe Mode on the lower left corner of the screen, release the button.
- Remember, if your phone will charge fine while in safe mode but not when it’s in normal mode, a third party app is to blame. Uninstall apps until the issue is eliminated.
Wiping the S6 cache partition
- Charge the phone for at least 30 minutes.
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Performing a factory reset on an S6
- Create a backup of your important files and contacts.
- Turn off your Samsung Galaxy S6.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Have the phone repaired or replaced
If the charging issue continues despite having done all the procedures above, there must be a problem on the hardware department. Contact Samsung or your carrier for repair or replacement.
Also, make sure that you try a known working charger and charging cable first before committing to a replacement or repair request.
Hello, I have just bought a brand new Samsung S6. I was thrilled to get it and I still am. the first day it was charging really good, fantastic. It’s all I ever wanted was a fast charge. now the second day it is charging so slow. The phone has not been dropped at all so I have no idea why it would be so slow. Its a brand new phone, it was charging fine before. Now takes ages to charge like 6 hours for a full battery, this happened to my old phone too, but the old phone was due to it being dropped lot, but this is new. How can you help? Look forward to hearing from you soon. — Tqadoos
Solution: Hi Tqadoos. If you are 100% positive that the phone never suffered from any physical damage a day after unboxing it, then the problem might be due to the apps you installed. To check, create a back up of all your files from that device and do a factory reset. Then once the phone has been reset, observe how fast charging works for at least two days. Make sure that during this time, no apps (first or third party) are installed. If fast charging works normally, then you should really have to be picky with what apps you install later on. Some apps can install trojans, malware, or simply run all the time in the background causing huge battery consumption. If you can’t identify which of your apps may be the culprit, try to invest more time in observing how fast charging works after you install an app. We know this can be time consuming but this trial-and-error method is the only effective way to isolate the cause.
On the other hand, if fast charging continues to fail or not work during the observation period, either the issue lies on the charging cable and charger or on the phone itself. Try using another charger kit to see if that will help. Otherwise, look for a way to have the phone replaced.
So I plugged my phone to charge. I also have a tile floor in my house. So I plugged it in, few hours later I unplugged it to take to listen to music. Dropped it. Picked it up, a blue light was flashing dark blue and a light blue. I read that up, it means its either powering up or off. I tried to turn it on by pressing the home button, The screen flashed a green and blue type of color for like half a second. This is all it does. When the blue light goes away, I’ll try to hold the power button but it does the same thing. Charging it for 5 hrs+ doesnt work, nothing works, not a master reset, not a reboot. Nothing. I think the screen in messed up and it won’t display anything. When it turns off or on , I don’t know which, it shows nothing, I hear the sound it makes when it does either. HELP? — Michaelmillerall
Solution: Hi Michaelmillerall. If the only different thing that happened prior to noticing the problem was when you drop the phone (and that the device was working normally before too), then you can bet the screen assembly may be damaged. Hopefully the damage is only isolated to the screen assembly as replacing it would be relatively easy and does not always result to complications. However, if other components are damaged, you may still be having some forms of problems even after a screen replacement.
Although there are third party forums and sites that provide guides on how to replace the screen, we still recommend that you let a professional do it for you. If you have access to a Samsung service center, we say you go there first. Repair of this kind won’t be free but at least you’ll know that it will handled by an expert.
My S6 Edge worked fine for the first few months I had it, but then about 4 months ago I started having network connectivity issues. So it’s now dropping calls, and there’s no internet connection. The phone would show H or H+, and on H+ it would still not load, and even with 4G/LTE it would show full bar 4G but no internet and horrible phone reception on calls.
I did some reading and basically ended up on 2G/EDGE, best signal and actually receive incoming calls without dropping them and also receive Whatsapps, but cannot browse the internet as it just takes too long to load. Please help me. It’s been a pain having such a nice phone but not being able to use the internet at all. — Tian
Solution: Hi Tian. The first thing you want to do is to ensure that this problem is not due to your network or account. If you are on a GSM network, insert your phone in a compatible phone and check how internet browsing and voice calls work. If you encounter the same problems, then network is to blame. If you happen to have a CDMA phone, contact your carrier and let them know about the issue. There’s no better people that can help you with the problem than them.
On the other hand, if network is working fine the cause of the problem may lie on the phone itself. In this case, make sure that you wipe the cache partition and do a factory reset. Refer to the steps provided above.
I was having an issue with my Galaxy S6 with texting when I attempt to open the app and select a contact to text. A pop-up asked to update the app, but then before I could click Update, another pop-up said that the app was not responding or couldn’t connect (can’t recall). It would do this a few times before allowing me to send a text. Then repeat the next time I attempted to open.
I tried to upgrade the Samsung SMS/Text app, but it kept being blocked by a pop-up saying that it couldn’t connect. I uninstalled latest update for the Samsung texting app, which downgraded it to an older version (sorry- didn’t write it down). This Messaging app just throws “Configuration Error. Couldn’t connect to configuration server.. Please try again” and will not connect. Just says “Unfortunately, Messaging has stopped.”
I am no longer able to open the messaging app. Is there a way to download the latest to the version and get Messaging to work again? — Shannon
Solution: Hi Shannon. The best thing that you can do right now is to factory reset your device first, then download whatever updates are needed for your first party apps afterwards. In other words, since you’ve having trouble with Samsung messaging app, you must reset all software settings to default first. Once you’ve done that, you must then install all updates for the system before re-installing the third party apps and updates.
My issue is this: whenever I try to use my stock Samsung Galaxy S6 Camera on my AT&T Android device it says “camera failed” or “camera not responding.” And then it will either shut the Camera down itself or it freezes up my while phone and then the entire thing crashes.
I’ve had this phone for about a year now and this is the first time that it has ever done this to me. I have been unable to use my camera on my phone for about 3 weeks now and I am getting rather frustrated. My storage space is very low but it’s been completely full before, on this device, and I didn’t have this sort of issue. What do I do now? I am not ready for a factory reset yet so in the meantime is there anything that I can do to to try and fix the camera? — Amanda
Solution: Hi Amanda. This issue may be resolved by simply resetting the camera app to its defaults. You can do that by either going under camera settings itself, or by doing the steps below:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
- Once in there, find the camera app and tap it.
- You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
- You should now clearly see the Clear Data and Clear Cache buttons for the application. Tap Clear Data button.
If resetting the camera app won’t do anything, backup your files and do a factory reset.
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