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Galaxy Note 5 won’t stay connected to Wi-Fi or 4G after installing Marshmallow, other issues

With the Note 7’s demise due to its flammable battery and Samsung’s declaration that it’s recalling all Note 7s around the world, the #GalaxyNote5 has now become the only official flagship in the series. Though there are many rumors that Samsung may kill the entire Note series, we hope that it’s not the case. We know that there are millions of Note 5 users out there (who may still be looking for a more improved Note upgrade despite the sad turn out of Note 7) so killing the Note series may not exactly be a good business decision for Samsung. The Note 5, despite the many issues reported by users  about it, remains a reliable platform and an amazing hardware. Like any other smartphone though, the Note 5 is a robust device that far outweighs the issues some users encounter.

note-5

To address some of these issues, we publish some of them here by providing relevant solutions and suggestions. Below are the topics that are covered in this material:

  1. Galaxy Note 5 not getting Whatsapp notifications and missed calls
  2. Galaxy Note 5 won’t charge
  3. Galaxy Note 5 won’t stay connected to Wi-Fi or 4G after installing Marshmallow
  4. Entire row of screen on Galaxy Note 5 not working properly
  5. Galaxy Note 5 apps keeps closing apps

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 not getting Whatsapp notifications and missed calls

Help. I have a problem with my Note 5. I’m not receiving my Whatsapp messages. It isn’t coming through unless I open the app then all of the messages comes streaming through. I can’t even receive Whatsapp calls. When I go into Whatsapp all the missed calls comes streaming through as well. I did a software update yesterday but I don’t think that’s the problem. I went to a Vodacom shop here in town to ask them if they can help me because my phone goes through a lot of data a month. They changed my Whatsapp default settings and a lot of other things and from there on, my Whatsapp has been doing this and it’s driving me crazy. PLEASE PLEASE HELP — Seveline

Solution: Hi Seveline. If by “changed my Whatsapp default settings” you mean they cleared the cache and data of said app, then the next logical step for you is to re-install Whatsapp. Head over to phone Settings menu and uninstall Whatapp under Application manager. Once it’s been removed from the phone, re-install the app from Google Play Store and observe how it works for at least 24 hours.

And just to be on the safe side, make sure that you also refresh the phone’s system cache. This can be done by doing the following steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If the issue remains, don’t hesitate to do a factory reset. This will reset all software settings back to a known working state. If the bug was introduced after installing a third party app or update, factory reset may be able to fix it.

Also, make sure that you customize Whatsapp settings afterwards. You can follow the steps below:

  • Open phone Settings menu.
  • Tap Apps.
  • Look for the app you want to configure and tap it.
  • Under App info page, you’ll have several options like Disable, Force Stop, Storage, Data usage, Permissions, Notifications, etc. Tap Notifications option.
  • Once you’re in App notifications page, you’ll again be presented with several options suck us Block all, Treat as priority, Allow peeking, Hide sensitive content. Make sure that you select the right option for you.

Problem #2: Galaxy Note 5 won’t charge

Hi. my Galaxy Note 5 is currently not charging. I have attempted to clean the charging hole via condensed air. I factory reset the phone in attempt to fix it. I also have tried multiple micro USB cables and plugs. The phone is currently only displaying the 0% battery life sign. I did attempt to wipe the cache partition however the phone still displays the 0% battery instead of the Samsung symbol. The phone was charging just fine previously, then when it drained and I went to go recharge it, it quickly lost 10% of battery life and then turned off. I believe the battery is currently damaged, but since the Note 5 does not have a removable back I can’t simply replace it. I am hoping for a way to charge the phone without having to get it replaced etc. — Elijah

Solution: Hi Elijah. Android troubleshooting is straightforward. If you have already exhausted all troubleshooting steps (like the ones you’ve tried), then you can only blame hardware malfunction. The only suggestion we can provide right now is to try to check if your phone will charge when in other modes such as safe mode and Odin mode. If it refuses to charge still, you’re out of luck. You have to resort to repair or replacement.

Boot in Download Mode

  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.

Boot in safe mode

  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #3: Galaxy Note 5 won’t stay connected to Wi-Fi or 4G after installing Marshmallow

I was experiencing the staying connected to wifi or 4G problem like a lot of people did when the Note 5s updated to Marshmallow. I always did quick fixes for it, resetting the phone, removing trouble apps, forgetting and adding my wifi again. But I would still experience problems. My Facebook notifications are always late, it’s constantly telling me I’m not connected to wifi. The most notable are my music streaming apps. I’ve tried Pandora and Slacker. They will play one song, then they will get stuck buffering until i open the app and manually skip a song.  So I gave up and finally did a factory reset. My problems haven’t gone away, and I don’t know what to do. — Jessie

Solution: Hi Jessie. If factory reset did not fix the issues, that leaves you 2 possible causes — it’s either a bad operating system update, or poorly coded/ incompatible app. To check, do another round of factory reset and observe how mobile data connection and Wi-Fi works, without installing any app. If the issue stays, the most likely culprit is a glitch on the operating system from your carrier (assuming you do over-the-air updates). However, if both wifi and 4G connection appears normal after a factory reset (again without installing any apps), then one of your installed apps is to blame. In that case, you want to identify which of your apps is problematic by installing them individually and then checking how connection works. If you have plenty of apps to install later on, you will have to invest time in identifying the erratic app.

Problem #4: Entire row of screen on Galaxy Note 5 not working properly

“Kernel is not SEAndroid Enforcing” error. Model number: SM-N920I or SM-N920L. I did try to find the software only. L works and not I. I’m not sure of my build and baseband version number is L or I) Build number: MMB29K. N920IDVU2BPD3 Baseband version: N920IDVU2BPC4

Hi. I’m from Singapore (mobile carrier: Singtel), and I’m having the above error message whenever I turn on/restart my Note 5. And I had tried restore factory twice but still the issue remains. I have this error showing up.

On top of that, I notice that the entire row of my mobile screen can’t register with touch, but S-Pen is able to access those area. Is it possible that the above error firmware is causing that issue? I did the TSP dot mode test using *#7353#. Touch couldn’t register the whole row of my bottom screen, but S-Pen allows me to register the dots. Not sure if it’s a hardware issue or software. Would you please help me with this? I just bought this mobile off another person. So it’s a 2nd-hand mobile and without any warranty. — Alan

Solution: Hi Alan. That a row of the touchscreen is not working is a clear indicator that you have a hardware problem. The phone may had been dropped before it was sold to you. That factory reset did not change anything is another strong indicator that the device may be having an issue with the hardware department. In this case, the only effective resolution is by either having the phone repaired (the screen assembly especially), or investing in another device. Replacement of the screen assembly for a new Note 5 will cost your several hundred dollars so unit replacement may be a better option.

Problem #5: Galaxy Note 5 apps keeps closing apps

My phone will randomly reset the app without closing the app. Like if I’m making a Facebook comment, it will close the keyboard, go blank on the Facebook screen for a moment, then take me back to the same page I was on. My comment is still there but I have to click the text box again to get the keyboard open. This has happened to me in Settings and other apps as well.

Also sometimes the screen will randomly go dark and I will get sent to my lock screen. I read that this can be the fingerprint scanner so I disabled it and that doesn’t help. This is so annoying especially when it happens over and over again. Please help. — Robin

Solution: Hi Robin. Rather than look for a specific solution for each app affected, we suggest that you do broader troubleshooting and solutions instead. In most cases, the cause of a problem like this one can be difficult to identify.

The first step that you want to try here is to check if the issue happens even if you enable safe mode. Restarting your device in safe mode will help you identify if the issue is due to a bad third party app or not; safe mode disables third party apps. If nothing changes even if the phone is in safe mode, that’s an indication that all third party apps are fine. For steps on how to boot in safe mode, refer to the steps above.

Another good solution to try is wiping the cache partition. Making sure that the device uses a fresh system cache may help.

Lastly, don’t hesitate to factory reset the phone if the first two procedures won’t help. Here are the steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

 


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