, ,

Galaxy Note 5 stops music streaming when switching to another app, other issues

Welcome back to another #GalaxyNote5 article! This material gives you 6 more issues and their respective solutions. For those looking forward to seeing their issues published, please continue watching out for more similar posts in the next few days.

note-5

 

In the meantime, here are the specific topics we discuss in this material today:

  1. Galaxy Note 5 not detecting SIM card
  2. Galaxy Note 5 calendar missing some events
  3. Galaxy Note 5 stops charging
  4. Galaxy Note 5 stops music streaming when switching to another app
  5. Galaxy Note 5 wifi is greyed out and won’t connect
  6. Galaxy Note 5 has water damage and won’t boot normally

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 not detecting SIM card

I believe I have got a virus that has knocked out the SIM. The SIM works and have been back to the operator who check in in another phone. And they checked my phone does recognize and ‘can use’ the SIM. It started after being taken to a dodgy link that I tried shut down but my phone froze. the message said the SIM was not responding and the phone needed to be restarted. It sounded suspect but nothing would work on the phone so shutting down was the only options. I have done a factory reset and still the phone doesn’t work. Samsung is being incredibly rude to me here in the UK telling me that they won’t even look at it because the phone was bought abroad (the Note 5 was never released in the UK although it looked like it was going to be when I bought it).

I am convinced that this is a virus as there seems no reason why the phone works otherwise, recognizes if there is a SIM or not and can seem to ‘connect’ to the SIM as well as looking like it can work if I change the SIM (although I didn’t accept the operators offer of a new SIM since the old one was working I was assured). Really stumped and need to resolve this somehow urgently as rely on phone for work. — Ken

Solution: Hi Ken. Whether you like it or not, the next best thing that you must try is to use another SIM card. If everything works fine on the phone except that it’s not detecting the SIM card, then using a different SIM card may solve the issue. We are not aware of any malware that can result to the issue you’re having right now (although we are denying it) so there’s no clear cut means to fix it. That factory reset did not change anything is an indicator that software is not to blame. The cause of the problem is now either a bad SIM card or a malfunctioning SIM card slot.

To check if it’s a SIM card issue, you can insert the SIM card to another device and observe how it goes. If the same issue occurs, contact your carrier and go ahead with SIM replacement.

Problem #2: Galaxy Note 5 calendar missing some events

I use my Note 5 Calendar for business. When I went to fill out an expense form yesterday, all my events for July and August have disappeared. I need these events restored for my records. Why has this happened? Almost all of my events for May and June have also disappeared, but there are a very few that remain. I cannot understand this. It appears that all events prior to April 2016 still are there. Is there anyway to restore the events for May, June, July, and August and prevent this from happening in the future? Is there a limit on the number of months that Calendar will continue to store events? Thanks. — Donna

Solution: Hi Donna. First of all, by Note 5 calendar we assume you are referring to the stock app from Samsung called S Planner. If this is the app you’re having a problem with, we’re afraid there’s very little that you can do in terms of restoring lost events. Keep in mind that apps like S Planner and Google Calendar only saves events in two places — in the phone itself, and in the cloud. If the current S Planner app no longer shows the events for specific months, there are only two things that can possibly happen. One is the possibility that such events may had been deleted without you knowing it. The other reason is the possibility that they may had been saved to another calendar, which you may have turned off from the S Planner app. To check, you can do the following:

  • Open the S Planner app.
  • Tap MORE at the upper right hand side.
  • Tap Manage calendars.
  • Check if there’s something that’s missing (like another account or calendar)

Don’t forget that S Planner app works by collecting all the calendars associated to accounts logged in on the device. Make sure that you log in to all your accounts (email addresses or social media accounts) on the device. If you want to add an account, simply tap on the Add account option.

Problem #3: Galaxy Note 5 stops charging

Hi. My Galaxy Note 5 is currently not charging. I have attempted to clean the charging hole via condensed air. I factory reset the phone in attempt to fix it. I also have tried multiple micro usb cables and plugs. The phone is currently only displaying the 0% battery life sign. I did attempt to wipe the cache partition however the phone still displays the 0% battery instead of the Samsung symbol. The phone was charging just fine previously, then when it drained and I went to go recharge it, it quickly lost 10% of battery life and then turned off. I believe the battery is currently damaged, but since the Note 5 does not have a removable back I can’t simply replace it. I am hoping for a way to charge the phone without having to get it replaced etc. — Elijah

Solution: Hi Elijah. Android troubleshooting is simple — if all software troubleshooting have been exhausted, then hardware must be to blame. For average Android users, factory reset is the ultimate potential solution that you can try. Since nothing positive came out of it, you can assume that there may be an issue on the hardware department. Checking on the battery is the next logical move. And you’re right, the battery in unremovable that’s why you must send the device to Samsung or your carrier so a full hardware check can be performed.

If you really want to try to charge the phone via other means (if you’re hoping that both battery and charging port are okay), you can use a wireless charger. Visit Samsung website to order a wireless charger, or simply go to one of their stores to buy one.

Problem #4: Galaxy Note 5 stops music streaming when switching to another app

I have always streamed audio on my Note 5 using Chrome Browser, Tune-In app and others and was always able to go to my email, Twitter or other screen as well as close and lock the phone and the streaming continued. Now, anytime I do anything but stay on the screen that is doing the streaming, the streaming stop. I bought this Note 5 about 6 month ago but the problem only started in the last week or so. Please help, this is driving me crazy since I stream audio all day long. — Riccurp

Solution: Hi Riccurp. If you installed an app or an update prior to noticing this problem, wiping the cache partition may help. Sometimes, updates can corrupt the system cache so refreshing the cache partition may solve the issue. You can follow the steps below:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If wiping the cache partition won’t change anything, the next logical step that you can do is wipe the cache and data of the apps involved. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Finally, if nothing seems to work, don’t hesitate to factory reset your device. This will not eliminate the possible software glitch causing the issue but can also prevent more bugs from developing. Below are the steps that you can do to factory reset your Note 5:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After doing a factory reset, make sure that you update all your apps to minimize bugs from resurfacing.

Problem #5: Galaxy Note 5 wifi is greyed out and won’t connect

Samsung Galaxy Note 5. I cannot connect to Wi-Fi anymore. I go to Settings-Connections and WiFi is off, slider gray. I slide it over and it stays gray. I click on the words WiFi and the slider blinks green then switches pages and says “turning on…” It never turns on but stays gray for over 30 seconds. There is a box “Smart network switch that is not checked. Occasionally it flashes a list of networks, and I do not see my home network on the list. Then the list disappears and the slider is gray again. Occasionally, when I keep tapping it and exploring the WiFi selection, the slider tab flashes green then back to gray. I have tried this in safe mode as well. I know my home router works because my laptop is accessing the internet with it. It was fine 2 weeks ago and I only noticed it because my granddaughter wanted to download some game and I couldn’t access the WiFi. HELP. — William

Solution: Hi William. The first thing that you want to do is to check how wifi works on your phone when trying to connect to another wifi network. You can do that by probably visiting Starbucks or restaurants with open wifi. If the same thing happens, then you should focus your troubleshooting on your phone. The first thing that you want to do is wipe the cache partition. Refer to the steps above. If nothing changes afterwards, you can then proceed to factory reset. Before you install your apps, make sure that you check how wifi works again. Should wifi remains unresponsive, the most likely cause is bad hardware. We’ve seen an issue like this after a phone was dropped so you may be looking at a possible phone replacement if factory reset won’t fix it.

Problem #6: Galaxy Note 5 has water damage and won’t boot normally

Hi guys. My friend’s Samsung Note 5 has had water damage that she didn’t notice till it was too late. The problem is that the phone will now only boot up to the welcome page with English (United Kingdom). The phone will allow a hard restart but won’t go past the above screen. All that seems to work are the volume button and when the home key is held for 3 seconds talkback can be enabled and disabled. I can also get into the bootlog but nothing can be activated in it. The power off or restart button will appear but the touch part of the screen seems to be damaged and won’t respond. That’s about it really, any help would be grateful received. — Eugene

Solution: Hi Eugene. If this phone has been water damaged, the first thing that you should do immediately is never to turn it back on. You must bring the phone to repair shop so they can open, clean, and dry up the internal components. There’s no magic software trick that you can do to fix whatever issues that surface when an electronic device has been exposed to water. The really important  thing to do is to ensure that the battery is removed from the device (because a wet battery can potentially lead to other components becoming shorted). Forcing the phone to turn back on while moisture is present inside may have already resulted to hardware damage. The rule is to make sure that everything is dry before attempting to turn back on the unit. Once the phone has been dried up, you can then observe the device to check if there are any abnormal behaviors. That’s the time when a technician can begin weighing if replacing some parts is economical or not. Most of the time, water damage can be extensive or can affect multiple components at once so repair or replacement of parts may not be very practical. Hopefully this is not the case on your friend’s phone. Otherwise, you may be looking at an expensive paperweight.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.