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Galaxy Note 4 “abnormal battery condition” error when charging, other issues

Welcome to yet another post about issues of #GalaxyNote4. In this post, we give you 6 more issues reported by some Note 4 users over the past few days. We hope that the solutions mentioned here will not only help individuals mentioned here but other Note 4 users as well.

note-4

Below are the specific topics mentioned here today:

  1. Rooted Galaxy Note 4 stuck in Sprint logo page
  2. Galaxy Note 4 won’t factory reset | Unable to restart Galaxy Note 4
  3. Galaxy Note 4 “abnormal battery condition” error when charging
  4. Galaxy Note 4 getting poor network signal
  5. Galaxy Note 4 SMS app slow when sending text after installing Android 6.0.1
  6. Galaxy Note 4 SMS app keeps showing crash report

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Rooted Galaxy Note 4 stuck in Sprint logo page

Hello TheDroidGuy. As of today, 10/6/2016, I tried to root my phone in order to utilize my phone at its full capacity. However I found out that I already had my phone rooted (back when it got flashed, I had to get it flashed again at a wireless service in order to use my phone service, this was a few months ago.) It had SuperSU on it, so when I entered into the Android System Recovery, I tried to find it but couldn’t until I was about to reboot my phone that was when I saw it. I swiped to install it and now my Samsung Galaxy Note 4 phone is stuck on the phone providers screen (which is Sprint as it shows but I pay for my phone service with PagePlus) everytime I try to boot it. If you can reply as soon as possible, I’ll appreciate it very much. — Perin

Solution: Hi Perin. Please contact the developer of the rooting software you’re using for assistance. They are the best party that can help you with this kind of problem. Some developers may open an informal support page in popular Android forums like xda-developers so you can also try to check that out.

As far as booting issue is concerned, flashing a stock ROM on your device may help. Make sure that you use the correct firmware in this procedure to avoid complicating the situation further. If you don’t have a handy guide on how to flash stock firmware on your phone, use Google to search for it.

If your phone runs a custom recovery software, try to see if you can restart the phone normally after a factory reset.

Problem #2: Galaxy Note 4 won’t factory reset | Unable to restart Galaxy Note 4

There are times that my Samsung Galaxy Note 4 just won’t turn on when i press the home key or power key. I have to remove the battery, put again and wait for a couple of minutes to press the power key to turn on because if I turn on right away, Android will be appearing with the “Downloading do not turn off target” sign. I try to do a factory reset but it will not push thru because when it is about to restart, it will not restart. I try to do a restart when the phone is on and it will just turn off and not restart. I have to remove the battery again and the same process for it to turn on. I have tried some troubleshooting online but when it comes to restarting the phone, it will just turn off and not restart and the whole procedure will not be completed. Is the restart key the problem? By the way, I have bought a new battery but still encountering the same problem. Please. Help. Thank you! — Johanna

Solution: Hi Johanna. We don’t know what you mean by restart key but a Note 4 has only three hardware buttons — power, volume rocker, and home. If you mean power key, yeah it’s possible.

We still encounter many booting-related issues starting with the first iteration of Galaxy S and Note series until the current crop of Samsung flagship devices that are caused by faulty hardware buttons only. That your phone is unable to complete the entire factory reset sequence can be a sign of a hardware issue.

You can try to boot the phone to other modes so it won’t hurt if do them. Below are the steps that you can follow:

Boot in Download Mode

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If the phone continue to fail to boot to Odin or Safe mode, you’re out of luck. Android troubleshooting is simple and follows a simple rule — if software solutions don’t work, check the hardware. Since factory reset is apparently unavailable as a software solution, the only option left for you at this point is to let Samsung or your carrier check the hardware.

Problem #3: Galaxy Note 4 “abnormal battery condition” error when charging

I have a Galaxy Note 4. It first started when I lost my fast charger about 2 months after I got the phone. Since then I have been using many different chargers and plugs that I have had to buy from stores until they break or stop working (Not fast chargers).

Recently, as in like two weeks ago, I bought a fast charger online because the charger I was using wasn’t charging my phone and it would say “abnormal battery condition”. And now the same thing is happening with the fast charger that I just got. It was working fine and then all of a sudden last night I plug it in and the “abnormal battery condition” pops up on my screen. When I click on it, it says to use the charger that came with it which was a fast charger which I now have but isn’t the original and it isn’t working. I don’t know what to do and I don’t want to keep wasting money on chargers every couple weeks. Please help me! And Thank you in advance. — Eli

Solution: Hi Eli. First of all, we want to make it clear that not all “fast chargers” are compatible with Samsung devices. With millions of Note 4 users around the world, it can be expected that a lot of third party manufacturers will make “fast chargers” available online. The thing is, sometimes third party chargers, especially those that come cheap from unknown makers are not really built to handle the requirements of a Samsung device. To be on the safe side, you need to use a Samsung fast charger built for the Note 4 to minimize issues. One can easily order one from official website of Samsung or from any Samsung store. If you don’t have  access to a Samsung store or can’t order one from their website, make sure that the charger you’re using is from a reputable company.

Also, since the error (“abnormal battery condition” error) that keeps popping app is very specific, you also want to make sure that the battery is working fine. Keep in mind that a regular Lithium-ion battery like the one on your Note 4 will start showing signs of degradation after a few hundred charging cycles. If you’ve been using your Note 4 for a year now and you normally charge it once everyday, you can expect to see battery issues about this time.

Try to get a new Note 4 battery (from Samsung this time) and see if that will help fix the annoying error.

 

Related reading: Galaxy Note 4 battery percentage is not accurate, other issues

 

Problem #4: Galaxy Note 4 getting poor network signal

Forgive me if I’m ignorant but my phone is a Samsung Galaxy Note 4. I got this phone from my son who bought it new and ever since it was new, we’ve had problems with it not getting a signal. We live in a rural area but everyone else around us gets great signals. My daughter has an iPhone and she gets a good signal. If I want any sort of signal at all, I have to do like the movies, walk out in the yard and walk around with my phone held up looking for that sweet spot. Is there anything I might can do to help it? I’ve already done a soft restart and a hard restart but neither helped it. Thanks for trying to help me with this. I’m on the verge of just shooting it to put it out of my misery. — Jerry

Solution: Hi Jerry. Poor signal issue is something that only your carrier can help you with. The issue can either be on the phone itself (which means that it may be having some hardware issue or software glitch), or due to poor carrier signal penetrating the walls of your house. The simplest way to check which of the two is the cause is by looking at your network’s signal bars showing on the phone. If the phone consistently shows three bars, then there’s a chance that software or hardware is to blame. To check that, try to do a factory reset and observe the device for a few hours (without installing any apps).

For reference, below are the steps on how to factory reset your Note 4:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

If the phone still gets poor signal after a factory reset, contact your carrier and see if there’s something that they can do to boost the signal in your house or building. This is usually done by installing additional hardware to amplify the signal from the air. This is not definitely not free though so it’s up to you if the price is worth it.

Problem #5: Galaxy Note 4 SMS app slow when sending text after installing Android 6.0.1

After the most recent update by Samsung, Android 6.0.1 and an update by ATT earlier this month, I began having problems using the stock messaging app on my Note 4. Using some info from your forum, I’ve corrected most of the issues. One still remains: There is a lag when messaging one specific contact. Not only when I press send but also using the keyboard. In addition, the texts I send appear in the thread twice. I found that when I tap the top right corner to see more options for sending a message (view contact, Add recipient, insert smiley etc.), then select ‘View file history,’ there are 5 jpgs that had recently sent to this contact. Note, when I select the same option under any other contact, there are no residual image files in the history. I don’t experience any of the issues described here when messaging other contacts. I’ve tried a soft reset. I’ve cleared the cache but not the data, yet; will clearing the data cause me to lose all of my texts conversations (strings or history )? I should also say that I don’t know how to do a backup. If that is part of the solution, please detail the process for me as well. Many thanks, in advance, for your help. — Rosemary

Solution: Hi Rosemary. Wiping the messaging app’s data may fix the issue but yes, doing so will delete your conversations. If you want to save your message threads, we suggest that you install Samsung Smart Switch app on your computer and create a backup of your messages. If you don’t want to use smart switch, Helium – App Sync and Backup app from Google Play Store may do the job for you.

Remember, if your issues remain after wiping the messaging app’s data, don’t forget to do a factory reset as well.

Problem #6: Galaxy Note 4 SMS app keeps showing crash report

I keep receiving this message below as a text for me to send out:

APP_VERSION_CODE=3 APP_VERSION_NAME=1.2 ANDROID_VERSION=6.0.1 PRODUCT=noblelteuc BRAND=samsung PHONE_MODEL=SAMSUNG-SM-N920A CRASH_CONFIGURATION=FlipFont=1 arrange=0 compatScreenHeightDp=549 compatScreenWidthDp=319 compatSmallestScreenWidthDp=320 densityDpi=560 displayId=0 fontScale=1.14 hardKeyboardHidden=HARDKEYBOARDHIDDEN_YES keyboard=KEYBOARD_NOKEYS keyboardHidden=KEYBOARDHIDDEN_NO locale=en_US mcc=310 mnc=410 mobileKeyboardCovered=0 navigation=NAVIGATION_NONAV navigationHidden=NAVIGATIONHIDDEN_YES orientation=ORIENTATION_PORTRAIT screenHeightDp=707 screenLayout=SCREENLAYOUT_SIZE_NORMAL+SCREENLAYOUT_LONG_YES+SCREENLAYOUT_LAYOUTDIR_LTR+SCREENLAYOUT_ROUND_NO screenWidthDp=411 seq=62 showButtonBackground=0 smallestScreenWidthDp=411 themeSeq=0 touchscreen=TOUCHSCREEN_FINGER uiMode=UI_MODE_TYPE_NORMAL+UI_MODE_NIGHT_NO userSetLocale=false STACK_TRACE=java.lang.RuntimeException: Unable to start receiver com.hsyd.android.clock.AlarmInitReceiver: java.lang.SecurityException: com.hsyd.android was not granted this permission: android.permission.WRITE_SETTINGS. at android.app.ActivityThread.handleReceiver(ActivityThread.java:3642) at android.app.ActivityThread.access$2000(ActivityThread.java:222) at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1877) at android.os.Handler.dispatchMessage(Handler.java:102) at android.os.Looper.loop(Looper.java:158) at android.app.ActivityThread.main(ActivityThread.java:7237) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1230) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1120) Caused by: java.lang.SecurityException: com.hsyd.android was not granted this permission: android.permission.WRITE_SETTINGS. at android.os.Parcel.readException(Parcel.java:1620) at android.database.DatabaseUtils.readExceptionFromParcel(DatabaseUtils.java:183) at android.database.DatabaseUtils.readExceptionFromParcel(DatabaseUtils.java:135) at a.

I keep receiving this message in my texting box like I’m sending it out as anonymous. I can text, receive a call, look at Google, videos, etc. It just pops up marshmallow update.  — Nicole

Solution: Hi Nicole. This code looks like a part of a crash report of an app. If this report keeps on showing on your SMS app, make sure to wipe the cache and data of your SMS app. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, look for your messaging app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If nothing changes, do a factory reset.

 


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