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How to fix a Samsung Galaxy S7 that can no longer send and receive text messages, other texting problems

Texting problems are among the most common issues reported by many Samsung Galaxy S7 owners. In fact, we’ve already received hundreds of complaints from our readers ever since the phone got released earlier this year. So, in this post, I will address a couple of problems you may encounter especially if you have a phone like this.

samsung-galaxy-s7-texting-problems

Continue reading to understand more about the problems I’ve addressed here and learn how to troubleshoot your device. It’s better that you know how to deal with these issues now so that you would know what to do when you encounter similar problems in the future.

For those who have other problems, make sure you visit our S7 troubleshooting page for we have already answered hundreds of problems with this device. Browse the page to find similar issues. Use the solutions we provided as well as the troubleshooting guides we suggested. If they don’t work for you, then feel free to contact us by completing our Android issues questionnaire. Just give us the info we need and we’ll do our own research.

Galaxy S7 cannot send and receive text messages after an update

Problem: I downloaded an update as the notification won’t go away and I was kind of annoyed with it. Had I known this would happen, I would never download it but it already happened and now I can’t do anything with my phone. I’m not a tech person so I’m quite overwhelmed by this problem as it’s the first time it happened. If you guys can come to my rescue, that would be great. thanks.

Troubleshooting: If this problem started after an update, then it’s more likely a firmware issue than anything else, or at least, that’s what we have to assume at this point that we don’t know what the real problem is. That being said, here’s what you need to do:

Step 1: Isolate the problem right away by booting your phone in safe mode

All we know at this point is that the problem started after an “update” and we don’t even know if it was a firmware update or not, although I think it really was a system update. When these things occur, however, it is always possible that some third-party apps get affected and may result to crashes, which in turn, causes the firmware to crash and suffer performance-related problems. So, it’s necessary to run the phone in safe mode to find out if the third-party apps have something to do with it. Here’s how…

  1. Press and hold the Power button.
  2. When Samsung Galaxy Logo appears on the screen, release the Power button and immediately hold the Volume Down key.
  3. Continue to hold the Volume Down key until the device finishes its rebooting.
  4. Now, if “Safe Mode” appears on the bottom left corner of the screen then, you can release the Volume Down key.

While the phone is in diagnostic state, compose a message and send it to your own number this way you will immediately know if the message goes through and received by your phone. If so, then you have to find the app that’s causing the problem and uninstall it. Otherwise, try the next step.

Step 2: Try deleting the system cache by booting the phone up in recovery mode

It is recommended you delete the system cache from time to time to make sure every file is fresh and not corrupt because if the system uses a corrupt file, some services may crash or won’t work. Therefore, delete the system cache so that the phone will be forced to create new ones. Here’s how you boot your phone into the Recovery Mode and wipe the cache partition:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 3: If all else fails, factory reset your phone to bring it back to its default settings

Your phone was setup to work properly with your provider’s network. There’s always a possibility that the problem was due to misconfiguration. So, at this point, it’s better that you reset your device to see find out if the problem gets fixed because if not, then call your provider and have the tech take care of the problem for you.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

I hope this helps.

Galaxy S7 plays notification but there’s no new message

Problem: I hear my text message notification but there is no new message! Plus I haven’t been receiving my group text messages I was receiving last week.

Solution: It is like the Notification reminder feature has been enabled and that’s the reason you can hear a notification sound on your Galaxy S7 even if your phone haven’t received any message. This feature was designed by Samsung to remind users to check or read important notifications on their phone. To configure the Notification reminder, follow these steps.

  1. Tap the apps icon and look for Settings.
  2. Tap the Settings icon.
  3. Scroll down to find Accessibility (it’s under Personal section) and tap on it.
  4. Tap Notification reminder to open its settings page.
  5. Tap the toggle switch from On to Off to disable it.

On your second issue, first thing that you need to do is to make sure there are no numbers in the block list. If there is, then that’s the reason you cannot receive a group text messages. Unblocking those numbers will immediately fix the issue.

But if the issue still happening after the procedures the best thing to do is to perform Master reset on your phone. In this procedure, you’re deleting all files including contacts, photos, Music and videos stored on your phone. Bringing back the device to its default settings can fix minor and major issues. Take note, before you have to perform this procedure make sure to backup all your files. To Master reset your phone, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTEIt doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTEThe “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

If issue remained after the master reset, then contacting your service provider is the best thing to do for further troubleshooting procedures and assistance. Requesting for a phone replacement might be possible also if the device still on its warranty period.

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