The error message “Unfortunately, Messages has stopped” that occurs from time to time on the #Samsung Galaxy S6 Edge Plus (#S6EdgePlus) or any Galaxy device for that matter is basically just a notice to let the user know that the default messaging app crashed or force closed. More often, when an error like this pops up, an app probably just crashed but there were also cases wherein in an app crashed due to the other app.
But the thing is, when an app crashes especially pre-installed ones, it’s often the firmware that has an issue. We will try to troubleshoot the problem in this article and our course of action is to go after the app that’s specifically mentioned in the error, then go after the ones that are connected to the app in question and then look into the possibility that it’s a firmware issue. As to the hardware problem, it’s still possible but there were only very few cases of app-related problems caused by the hardware’s shortcomings. But read on to understand more about the problem and learn how to get rid of it.
Before anything else, make sure you drop by our S6 Edge+ troubleshooting page as we have already addressed or answered a lot of problems that were reported to us by our readers who own this phone. Try to find problems that are similar to yours and use the solutions we suggested. Should you need more help, contact us by filling up our Android problems questionnaire.
Fixing “Unfortunately, Messages has stopped” Error
Apps crash all the time and it’s just a matter of finding the culprit that will enable you to fix the problem. Of course, when apps crash and leave error messages like the one we’re tackling here, it’s easy to know what the app to go after but there are times when a certain app crashes due to some issues with some services or apps. So, to troubleshoot this problem, here’s what you’re going to do:
Step 1: Reboot your device
It must be the first thing you need to do because glitches happen all the time and when they do, the best thing you can do is refresh the firmware by doing the reboot. It’s safe and easy to do and it’s very effective. So, if it’s the first time the problem occurred, then a reboot may be all you need to fix it.
Step 2: Clear cache and data of Messages app
Clearing the cache and data will reset the app to its default settings and the procedure will also delete all possibly corrupted caches and data. So, for minor app problems, this method can easily fix them or, at least, it’s worth a try and here’s how you do it.
- From any Home screen, tap Apps.
- Tap Settings.
- Scroll to ‘APPLICATIONS,’ then tap Application manager.
- Swipe right to the ALL screen.
- Scroll to and tap Messages.
- Tap Clear cache.
- Tap Clear data button, then OK.
Step 3: Try booting your phone in Safe Mode
If the problem remained after clearing the cache and data of the Messages app, then the problem might not be as simple as we thought. This time, let’s try to isolate the problem.
Try to boot your handset in Safe Mode to temporarily disable all third-party apps and services. This way, you’ll know immediately if the problem is with the third-party apps or pre-installed ones. How? If the problem still occurs even in safe mode, then it’s probably the pre-installed apps or the firmware itself. Otherwise, it’s third-party apps. Now, here’s have you boot your S6 Edge+ in safe mode:
- Press and hold the Volume Down and Power keys for 20 to 30 seconds.
- Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
- Your phone should continue booting up and you will be prompted to unlock your phone as usual.
- You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
Step 4: Delete the system cache
When pre-installed apps like Messages crash, it often has something to do with the firmware. It’s very much possible especially if you’ve recently updated your device. So, in this step, you will do a basic firmware troubleshooting–wipe cache partition.
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
There’s no guarantee this procedure will fix the problem so if it fails, then it’s time you did the master reset.
Step 5: Do the Master Reset
This goes at the end and it’s your last resort if all else failed. The process will delete all saved files and data in your phone’s internal storage so make sure you back them up before doing the procedure below.
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
For this problem, I am certain a reset will fix it.
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