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How to fix app crashes on the Samsung Galaxy S6 Edge Plus [Troubleshooting Guide]

  • Understand what the error message “Unfortunately, Gallery has stopped” mean and learn how to troubleshoot your #Samsung Galaxy S6 Edge Plus (#S6EdgePlust) that’s plagued by it.
  • Learn how to troubleshoot your phone that’s showing the “Unfortunately, Camera has stopped” error.

galaxy-s6-edge-plus-gallery-has-stopped

Both the Gallery app works side by side the Camera app. When the latter snaps some pictures, the former will manage them for viewing and storage. Needless to say, the Camera app can call upon the Gallery app anytime. These apps, however, need to be in sync so that they can function well and complement each other when needed. However, there are times when things don’t go the way they should that’s why error messages may pop up from time to time to notify you tha a certain app or service stopped working or crashed.

In this post, I will tackle two of the common error messages any Galaxy S6 Edge Plus owners may encounter–the errors “Unfortunately, Gallery has stopped” and “Unfortunately, Camera has stopped.” Continue reading to understand these error messages and learn more how to fix them if they keep on bugging you.

For those of you who have other issues, make sure you visit our S6 Edge+ troubleshooting page where we list down every problem we address every week. Find issues that are similar to yours and use the solutions we suggested. If you need further assistance, however, you can always contact us by completing our Android issues questionnaire.

Troubleshooting “Unfortunately, Gallery has stopped” Error

Problem: Hello guys, my gallery was fine but after an update an error message showed on the screen saying “unfortunately gallery has stopped.” I turned my phone off and on but the message still showing on the screen. By the way, my device is Samsung Galaxy S6 Edge+. Please help!James

Solution:  Hi James! Perhaps, due to the update you did on your device the Gallery app crashed. To solve such issue there are troubleshooting procedures you need to perform on your phone and observe closely if the problem will still be happening. Here are the procedures on how to do it:

Step 1: Clear the cache and Data of the App

Since you already did the turn off and on procedure, the next thing to do is to delete the cache and data of the app. Through this, you’re bringing back the app to its default settings and if corrupted files triggered the issue this method may fix it.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Gallery.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Step 2: Boot in Safe mode

Sometimes there are instances wherein third-party apps are causing the problem. The next procedure may not fix the issue but it will deactivate all third-party apps and let the pre-installed ones run. If the device has no issue in this mode, then third-party apps may have triggered it. The best thing you need to do is to uninstall suspected third-party apps on your phone. Here’s how you restart your device into the Safe Mode:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If in Safe mode and the issue is still happening, then pre-installed apps may caused it.  

Step 3: Wipe the cache partition

Pre-installed apps are embedded in the firmware of the phone. If there’s an issue with one these apps, then there’s a possibility that the caches of the pre-installed apps are corrupted. Through the wiping of the cache partition you are deleting the previous caches that may have caused the Gallery app to crash. Follow these steps below to delete the system files:

  1. Turn off your Samsung Galaxy S6 Edge+.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S6 Edge+ shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Master Reset your Galaxy S7 Edge+

After performing all the procedures above and the issue is still happening, then master reset is necessary to resolve both firmware and third-party apps issues. And take note, that this procedure will delete files stored in your device. So, make sure to backup all of them.

  1. Turn off your Samsung Galaxy S6 Edge+.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTEIt doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  1. When the Samsung Galaxy S6 Edge+ shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTEThe “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Troubleshooting “Unfortunately, Camera has stopped” Error

Problem: I own the Samsung Galaxy S6 Edge+ and ever since, I never encountered any issues with it until recently when an error that says “Unfortunately, Camera has stopped” started to show up every time I try to take some photos. I’m not really sure when the problem first occurred but I think it was after the Marshmallow update. I seldom use the camera so I really cannot say for sure. Do you guys happen to know how to fix this problem? Please help.

Troubleshooting: The error message “Unfortunately, Camera has stopped” is actually the result of the app not having been able to initialize or load some of its services, although it may have also been caused by some failures in the hardware. There are things you need to do to troubleshoot your handset that’s plagued by this error message. So, go through the steps below so that you will be guided accordingly.

Step 1: Reboot your phone

It must be the first thing you need to do to rule out the possibility that the error isn’t caused by just a minor firmware or hardware glitch. A reboot is very effective especially for problems that occur out of the blue without apparent reason at all. It’s safe and easy to do and can potentially fix the problem so it’s worth it.

Step 2: Clear cache and data of Camera app

If the reboot didn’t fix the problem, then try to go after the Camera app itself. The best thing to do is clear the cache and data. Such procedure will reset the app to its default settings but don’t worry your pictures will not be affected nor deleted as they are saved somewhere else.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Step 3: Restart phone in Safe Mode

Restarting the phone in safe mode will immediately give you an insight as to either the cause of the problem is a pre-installed app or a third-party one. If the problem is fixed while the phone is in that state, then the problem is with one or some of your third-party apps. Just find them and uninstall them. Otherwise, it must be with the pre-installed apps or the firmware itself.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Step 4: Delete system cache

The system cache can easily get corrupted especially during firmware update or if the phone suffered unexpected shutdowns. Once the system uses the corrupt cache, some apps or services may stop working and may be characterized by error messages like the one we’re tackling here.

Just boot your phone up into the Recovery Mode and wipe the cache partition or just follow the steps in the first problem.

Step 5: Factory Reset your phone

Wiping the cache partition is effective when it comes to minor firmware issues but when things go out of control, the reset will become your best friend. If the problem is with the firmware only, then the factory reset can fix it, otherwise, you need a technician to take care of the problem for you. Anyway, before the reset, make sure to backup your files and data as they will be deleted, then follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Step 6: Send in phone for repair

If in any case the reset failed, then it’s time you sent the phone in for checkup and/or repair. You need help from a technician at this point. He will perform some tests that will determine whether the device can be repaired or need to be replaced.

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