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Facebook and Facebook Messenger apps on Galaxy S6 won’t load, other issues

Hello Android community! We present you another #GalaxyS6 post which covers 6 other issues. For those who already sent us their requests for assistance but are yet to see them published, please continue to watch out for more Galaxy S6 posts in the coming days.

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For now, these are the specific topics that we tackle in this material:

  1. Windows PC not detecting Galaxy S6
  2. Galaxy S6 no longer receiving group messages
  3. Galaxy S6 screen not working after replacing it
  4. Galaxy S6 messages app keeps crashing
  5. Facebook and Facebook Messenger apps on Galaxy S6 won’t load
  6. Stock messaging app on Galaxy S6 loads slowly and keeps freezing

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Windows PC not detecting Galaxy S6

My Window 7 HP Pavilion Elite does not recognize my Samsung Galaxy S6. I tried hanging cords, installing driver and reinstalling drivers, installed SmartSwitch. I do not have the first cord that I received with the phone, but bought another Samsung cord. I tried different four other cords and plugged them in the back of my PC. It shows up as an unknown device on the Printer and Devices screen. At first it worked, then a month later it did the unrecognized thing.  — Ruth

Solution: Hi Ruth. This issue can be caused by a missing driver or an outdated operating system so we suggest that you on your PC :

  • Hit the Start button at the bottom left of the homescreen.
  • Click Control Panel.
  • Click System and Security
  • Click Device Manager.
  • You will see a list of your normally installed devices.  Look for your Samsung Galaxy S6.  If you cannot see your device name on the list, look for Other Devices or Unknown.  Device labeled as such means a conflict is available.
  • If either of these are displayed – a red X, yellow ! or yellow ? – that means the drivers must be updated or reinstalled.
  • Right click on your device name and click  Update Driver Software.
  • Choose Browse my computer for driver software
  • Enter this in the search field : C:\Windows\System 32\Drivers. (Note : If the software driver is not found, you may need to update your PC’s operating system.)
  • Click Next.
  • Click Close.

Assuming that you have already downloaded the Smart Switch for PC (not the regular Smart Switch, because that’s for Android to Android only)

  • On your Samsung Galaxy S6, go to Settings.
  • Go to About Device.
  • If the Developer Option is not available, tap the Build Number setting seven (7) times.
  • After you’ve hit it acouple of times, it will tell you the number of taps left from being a developer.
  • After the 7th tap, you will get a notification that you are now a developer.  The Samsung Galaxy S6 developer options will then visible.
  • Tap Developer Settings. Under USB Configuration, make sure it is set to MTP (Media transfer Protocol).

After following these steps, you should already be able to connect your Samsung Galaxy S6 to your HP Pavilion Elite.

Problem #2: Galaxy S6 no longer receiving group messages

I updated my Samsung Galaxy S6 in the last week (late September) with a software update from AT&T/Samsung. My phone will no longer receive group messages. I get the error code “No Subject,” with an option to download the message but it doesn’t download. When I send a group message, the receivers get a code that says not deliverable. I have cleared all cache data on the phone twice and powered off the phone for several minutes before turning back on. — Tessa

Solution: Hi Tessa. The first thing that you want to do here is to make sure that you wipe the cache and data of the messaging app. Here’s how to do it:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, find the messaging app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If deleting the cache and data of the messaging app won’t help and if If you are using a third party messaging app, you may need to delete and reinstall it.  If not, it may be your SIM card.  Follow these steps to correct the problem.

  • From your phone’s home screen, go to Settings.
  • Tap Applications.
  • Go to About Device.
  • Hit Status.
  • Scroll down to where it says “My phone number”
  • If it shows UNKNOWN, then you have found the problem.  Call your phone provider and tell them that your SIM card needs to be added to your phone number. It may take up to a couple of hours to configure, but everything should work smoothly afterwards.

Problem #3: Galaxy S6 screen not working after replacing it

I have a Samsung S6 running Android 6.0. I was using it normally, until it starts freezing and become unresponsive. I did a soft boot. The phone comes on (the blue light at the top, plus the keys at the bottom light up) but the screen doesn’t display anything. The volume keys work and you can hear the sounds as you increase and decrease the volume. I replaced the screen but the problem still persists. Any solution or advice? — Sonali

Solution: Hi Sonali. This is a clear cut case of a failed hardware, particularly the screen assembly. The best thing that you can do right now, since your own replacement procedure did not work as expected, is to let someone do the job for you. Our blog does not provide hardware troubleshooting and solutions so please find a way to have the screen checked or replaced.

Problem #4: Galaxy S6 messages app keeps crashing

Messages app does not work. I cannot open it. When my phone starts i get the “Unfortunately Messages has Stopped” prompt. It pops up constantly. I have to press OK to get rid of it. I’ve been using a 3rd party app for nearly 6 or 7 months. Text are delayed at times. Some I don’t even receive. I took it to Sprint; they could not fix it either. They offered to upgrade and i will at some point but now I just want to delete the messenger app at this point. How can I do so when I can’t even open it? — Thomas

Solution: Hi Thomas. If the messenger app you’re referring to is a pre-installed app (which means it came with the phone when you first set it up), you will be unable to fully remove it from your device. The only thing that you can do about it, if you don’t want to use it at all, is to either force close or disable it via app info page. To do that, try the following steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, find the messaging app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Force Close and Disable buttons for the application. Tap Disable.

If this doesn’t help, you might need to Factory Reset your phone. Remember that this will delete all the data on your phone, so don’t forget to backup your files. To do a reset :

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #5: Facebook and Facebook Messenger apps on Galaxy S6 won’t load

My Facebook messenger was working fine Saturday then Sunday it just wouldn’t come up. I un-installed it as well as Facebook, did a clean up, shut down my phone and restarted it, re-installed both and still nothing. Samsung Galaxy phone it states that messenger is installed but when you click on it the little blue circle just goes around and when you try to send a message from someone’s Facebook page it says something went wrong try again. — Sandy

Solution: Hi Sandy. If reinstallation of the said apps didn’t work, try wiping the cache partition to see if that will make any difference. Here’s how to do that:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If nothing changes after wiping the cache partition though, don’t hesitate to do a factory reset. Refer to the steps below on how to do that.

Problem #6: Stock messaging app on Galaxy S6 loads slowly and keeps freezing

Good morning, recently I have been using an app called Textra because the messages that came with Android were not working well with group messages. I just deleted this app yesterday and began using the default app. Every time I try to use it, it either takes forever to load my messages, will freeze, then say that messages has unfortunately stopped. I have updated my phone, restarted it, and I don’t know what else to do. Thanks. — Liz

Solution: Hi Liz. Your issue appears similar to Sandy above. We suggest that you try wiping the cache partition first, then if that won’t work, you can proceed to factory reset. For reference, here are the steps on how to do a factory reset:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

 


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