For those looking for solutions to their #GalaxyS5 issues, check this out. We give 7 more cases (and their respective solutions) as reported by some S5 users.
Below are the issues we cover in this one today:
- Galaxy S5 stops charging after charging port cover fell
- Galaxy S5 Active bought from Amazon won’t charge
- Galaxy S5 won’t power on
- Galaxy S5 keeps getting SD cards corrupted
- Using Verizon Galaxy S5 in Sprint network
- How to customize Galaxy S5 status bar after updating to Marshmallow
- Galaxy S5 audio keeps stopping for no reason
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
I have a Samsung Galaxy S5 blue in color. I have had it for about 8 months now, and haven’t had any problems with it at all. All in one day, the charger cover fell off, and now it won’t charge at all. when I plug my charger into the phone, nothing happens, I tried 7 different chargers, 3 of which were brand new, I put my battery into another S5 that my family has, and the battery charges fine. Hence, it’s a problem with the phone itself. I turned the phone off, and plugged up the charger, and the battery symbol popped up like it was going to charge, and then a yellow triangle sign popped up with an exclamation mark in it. I need my phone fixed, replaced etc… — Brittany
Solution: Hi Brittany. If the phone stopped charging all of a sudden without you modifying or changing the software, or by installing a new app or update, the most likely reason for it may be hardware malfunction. To check, do a quick factory reset (remember this will delete everything on the phone) and observe how charging works. Make sure you don’t install any app during this time. If nothing will work, or if your phone continues to refuse charging, then you clearly have a hardware problem at hand. If that’s the case, there’s nothing more that you can do. Submit the phone for a hardware check up to Samsung. If it’s still in warranty, contact the right party to have it replaced.
For reference, below are the steps on how to perform a master or factory reset on an S5:
- Power down the Galaxy S5.
- Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
- Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
- Use Volume down again to highlight Yes – delete all user data and press Power to select it.
- Use the Power button to select Reboot system now.
- When the S5 restarts it should be completely wiped and ready to set up again.
So I bought a Samsung Galaxy S5 active off of Amazon.com. I received the phone soon. The battery was around sixty percent. I’ve had an S5 Active before, but my LCD broke. I love the phone. But whenever I go to charge it, it would show the battery charging symbol but drain the battery quicker than when I played on it! I’ve tried switching batteries and chargers, wall outlets and charger docks, I even plugged it into the TV. It charged 1% via Chromebook at school. Well, I researched stuff and it said corrosion might be the culprit. I searched how to get rid of it, alcohol and vinegar. I tried it. Plugged the phone in after it dried. Now, no charging symbol. Took out the battery and blew into the charging port. I’m incredibly frustrated. I want to use this phone but it won’t charge. By the way, I charge the battery by plugging it into the old S5 active I had. It gets hard keeping up with all this stuff. I’ve Googled anything and everything I possibly can. Please don’t send a computer message back or I’ll probably die. Anything will help at this point! Thanks in advance!!! — Mary
Solution: Hi Mary. We know how frustrating this issue can become but just like what we tell Brittany above, there can only be 2 things that can cause it — bad software or hardware problem. If you think the motherboard was corroded when you tried to clean it, other hard to reach components of the motherboard may be damaged or corroded as well. Corrosion usually sets in only when the phone was previously exposed to water or moisture. And once corrosion starts, it usually is a continuous process that can damage more components over time. The thing with corrosion is that it damage both components and connectors on the motherboard alike, potentially cutting some parts from the rest of the system. Once a connector or circuit has been cut, the only way to fix the problem is by replacing the entire motherboard, which is not only tricky but is also economically impractical as well. This is one of the reasons why water-damaged electronics are best replaced than repaired. A damaged motherboard can lead to a lot of problems that even the best repair efforts can sometimes become pointless. As what we tell Brittany above, if you can’t fix the issue by doing a factory reset, then the issue must be beyond your ability to fix it. If the device is still covered by a replacement warranty, we strongly suggest that you avail of it.
I’m eating and I want to check my phone. I pull my phone out of my pocket and then when I try to turn it on to check if I have notifications, it doesn’t turn on. So I proceeded to pull the battery out of my phone and put it back in and it still won’t turn on. I then leave it alone thinking it would boot up any minute and it still hasn’t. I then look up tutorials on how to fix it and it still won’t turn on. I switch batteries, take out the battery then hold the power button for 1-2 minutes and it still won’t turn on. My phone isn’t rooted. I don’t even game on my phone so why does my phone do this? Please respond and thanks. — Josue
Solution: Hi Josue. There can be a number of reasons why a phone suddenly loses power and eventually refuses to boot back normally so the first thing that you want to do is to narrow down the cause. To do that, try to see if your phone will power back on if you’ll boot it to other modes. Below are the steps that you can try:
Boot in Recovery mode
- Charge the phone for at least 30 minutes.
- Press and then hold the Home and Volume UP keys, then press and hold the Power key.
- When the Samsung Galaxy S5 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
- When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
- Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
- You can either wipe the cache partition or do a factory reset when in this mode.
Boot in Download Mode
- Charge the phone for at least 30 minutes.
- Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
- When the Samsung Galaxy S5 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
- Wait until the Download screen appears.
- If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
- Use Google to look for a guide on how to do it.
Boot in safe mode
- Charge the phone for at least 30 minutes.
- Press and hold the Power button.
- Once the ‘Samsung Galaxy S5’ logo appears, release the Power key and immediately press and hold the Volume Down button.
- Continue holding the button until the phone finishes rebooting.
- Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
- The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.
If you won’t be able to power on the phone to any of these modes, that’s a clear indicator that hardware malfunction is to blame. If that’s the case, you will need to have the phone checked for possible repair or replacement.
In April 2016, I upgraded from a Galaxy S4 to an S5. I didn’t want to upgrade any further for fear of not having an SD card. A few months ago (after being sick and tired of my phone’s memory being full) I bought 2 SanDisk SD cards (both 64GB) from Amazon. When I received them, I formatted one, put in in my phone and off I went. I moved apps over, some photos etc. It worked perfectly fine for a month or so before it said that it was corrupted. I looked online for help and learned how to run a test on it using the card reader and my laptop. There was no reviving it so I reformatted it and returned it to Amazon for a replacement. I have since put in the other 64GB SD card and it’s been the same experience. Works great for a few days, then corrupts. I have safely removed it, re-inserted it and then it works again for a few days. Then it’ll corrupt again. This has happened many, many times over the last several weeks. Is it something I am doing wrong? Is it the phone? I am so sick of not having room on my phone to download new apps, store photos etc. Luckily, my photos instantly upload to 2 different clouds so I have not lost photos but this is a huge annoyance!!! Can someone please help? Thanks. — Nicolepatrizio
Solution: Hi Nicolepatrizio. If at least 2 SD cards get corrupted after using it for sometime in the same phone, the reason can either be due to usage habit or the phone itself. The most common cause of SD card corruption is how we handle it and the saving function of our phones. If you are fond of interrupting your device while it’s trying to access data in the SD card (this can happen if your phone tries to read from or save something to the card), corruption may occur. Keep in mind that some apps uses the SD card to save data. If you terminate the saving or reading process, the SD card might eventually get corrupted.
If that’s not that, the other reason may be beyond your control. There may be a software glitch that leads to SD card corruption. This may be rare but it can happen. Try to factory reset your device to see if that will make any difference.
Ok, this may be lengthy so please bear with me as i try to detail my situation as thoroughly as possible. It’s really great the service you guys offer here for free by the way. You should know how helpful this possibly could be for me as I’ve spent hours trying other resources looking for the answers, so thank you before hand. My issue starts with the fact that we have 2 phones in our household both on Sprint unlimited plans (myself and my son both have the iPhone 6S model A1688). Here’s my problem: my son’s iPhone 6S is broken/inoperable. I plan on replacing the display in few months. So i have another phone from my old Verizon plan that’s a Samsung Galaxy S5. I need to know if i can somehow use the Verizon S5 on my Sprint plan by having his phone number switched to it from his broken iPhone. And if this is possible, what steps would i need to take in order to make it work? In the options below I selected other for “Android version” because i have no idea what version the s5 is. I do lnow it should be up to date. — Jamie
Solution: Hi Jamie. Both Verizon and Sprint are using CDMA network technology so hardware compatibility-wise, we don’t think there’s a problem. The only critical thing you need to do is making sure that the old Verizon S5 is network unlocked and NOT blacklisted. If the old Verizon S5 was part of a subscription plan that you’ve already paid off, you can then go to a Sprint store so you can register it on their network. We’re not sure if Sprint can port your son’s phone number and associate it with the Verizon S5 so you have to talk to Sprint about it.
In the event that you still have unsettled bills with Verizon over the Galaxy S5 device, or if the phone is not yet unlocked, you still need to contact Verizon so they help you network unlock the device.
On 9/28/16 I made the mistake of accepting a push of a software upgrade which I believe was from Samsung for my S5. This upgrade added an area called “System UI” and created a “Good Lock” app on my phone. Unfortunately, neither Verizon nor Samsung tech support could assist me with the changes to what I’ll call the: Notifications Drawer/Panel. It’s the real estate located at the top of the phone that displays a bar of shortcuts for functions such as: WiFi, Airplane mode, Location, etc. With the advent of the upgrade, the phone’s mobile “Hotspot’ short cut is now missing. Also, each icon used to have a clearly defined label for what the icon was: The Airplane icon said “Airplane”. Now you have to pull the entire panel down to get that. I used to be able to customize this real estate. Now apparently I can no longer do so. Would you know if there is a user’s manual, or any user friendly verbiage, that might assist a me in getting educated with these major changes? Thanks in advance for your help in this matter! Warm regards. — Casey
Solution: Hi Casey. Since you did not indicate what operating system version your S5 is using now, we assume that it’s Android Marshmallow (Android 6.0 and beyond). To customize the status or notification bar (the part of the screen you’re referring to here), we recommend that you enable the System UI Tuner first. This can be done by doing the following steps:
- Pull down quick settings by either swiping down on the notifications then swiping again, or by using a two-finger swipe.
- Once you’ve pulled down the notification bar, look for the gear-shaped icon, then press and hold it.
- Wait for the spinning circle to end (usually after holding down the gear icon for 4 seconds).
- Once a popup appears, it should tell you that you’ve successfully enabled System UI Tuner.
- Now go into the settings and look for the new menu item that’s recently added. Opening it for the first time will give you a warning but you can just tap on “GOT IT” to ignore it.
Once you’re in the new menu, find Quick Settings entry and tap it. After enabling the System UI Tuner, more tweaks should be made available for you such as rearranging icons and settings. You can move things around by simply pressing and holding on the icons. Doing so will also give you options to act on.
At the bottom of the menu should be an “Add tile” option. This will allow you to replace an icon you’ve deleted before or add a Broadcast tile (only if you’re a developer).
If you want to go straight to changing the status bar, simply tap the Status bar option under the menu so you’ll see list of icons that you may want to appear on the status bar afterwards. If you want to remove an icon, you can simply move the toggle to off. Remember, a blue toggle means that particular icon is enabled or active. The toggle must turn into grey in order to turn off a particular item.
Hi. I’ve got a second hand phone of a friend of mine. it was ok for the first couple of weeks but after that the sound on my phone would stop for no reason. I couldn’t hear people if they rang me or I didn’t have a ringtone at the same time and if I was playing my music or a video it would stop and I would come out off it. Then all my stuff would be gone if I restarted my phone. it would all be back and it would work for a little while then do the same thing again. and I would have to restart it again.
I need my phone for work and I messaged you a week ago and I still haven’t heard from you. I need to know what to do as I need the phone to work properly for work and my family. So if you can get back to me ASAP I would be really grateful for that. You can even ring me if that’s better for you. My number is 07523420031. I would be really grateful if you can get hold of me asap to help me. — Lewis
Solution: Hi Lewis. This issue can be caused by an operating system bug or by a third party app so the best thing that you can do right now is to do a factory reset. Then once you’ve reset all software settings to default, you must observe the phone for at least a day so you’ll notice any difference. In order to also check if a third party app is to blame, make sure that you don’t install any app during the observation period. If your phone will work normally during this time, that’s an indication that factory reset may have deleted the software glitch, or that a third party app is to blame.
If you think an app is problematic, make sure not to install it back.
For reference on how to do a factory reset, refer to the steps above.
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